# Places Leisure — user reviews > 188 indexed App Store user reviews of Places Leisure by PLACES FOR PEOPLE LEISURE MANAGEMENT LTD., rated 4.20/5 from 27 ratings. - Source: https://appshunter.io/ios/app/places-leisure/id6473368226/reviews - App overview in markdown: https://appshunter.io/ios/app/places-leisure/id6473368226.md - Rating breakdown: 5★ 19 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 4 ## What do users think of Places Leisure? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Functional app - 🤝 Helpful staff - 📅 Good for bookings **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Painfully slow performance - 🔒 Login and password issues - 💻 Unreliable and unstable - 🤯 Confusing and frustrating user experience **Commonly reported bugs** - App frequently times out or shows errors when trying to book - Login credentials not recognized even after password resets - Incorrect membership details and billing issues - Inability to manage child accounts and view progress **Most requested features** - Integrate with Apple Wallet for QR codes - Improve notification system for waitlists and class changes - Provide better visibility into booking history and child accounts - Streamline the booking process and make it more user-friendly ## Newest reviews (17 of 188) ### 3/5 — Remove Pop Ups *2026-02-22, version 109.82.1* Pop ups prevent you from booking quickly when an alert appears which results in missing out on booking a class. Please remove pop ups. ### 2/5 — Not Great *2026-01-31, version 109.82.1* The app doesn’t allow me to make bookings even though I’m a member, it only shows the option to book and pay, even though I’ve set up a monthly subscription ### 2/5 — Keeps crushing *2026-01-29, version 109.82* Keep crushing at least twice a week ### 3/5 — Daniel *2026-01-12, version 109.32* A person who works in this place has a horrible attitude towards kids and even if they are nice he still is rude overall the place is good and its just my opinion ### 1/5 — No classes available *2026-01-06, version 109.32* I am cancelling my membership soon I've logged on to see yet another month where there is20-30 people on a waiting list! Too many customer and not enough classes so paying for a membership I cannot use! ### 1/5 — In-operational buttons *2026-01-05, version 109.32* When trying to check the account info like payment, and some other details, it doesn’t show anything.. ### 1/5 — Poor communication *2025-12-30, version 109.32* No way to amend bookings, no one answers calls or responds to messages ### 1/5 — Awful *2025-12-27, version 109.32* Impossible to use ### 1/5 — Very basic site *2025-12-26, version 109.32* Can’t actually change or edit a session once it is booked. This is something that almost all Apps allow you to do - please fix and update! Thanks ### 1/5 — Sarah *2025-12-15, version 109.32* Shocking App will not let me book for almost 1 month now, it is impossible to to get hold of anyone to contact, I have sent 4 emails now and no response!! I will just cancel my membership! ### 1/5 — log in issues *2025-12-15, version 109.32* doesn't let me log in to my account ### 1/5 — Can’t cancel a booking…basic stuff *2025-12-13, version 109.32* Trying to cancel a booking but somehow that’s not possible on the app. Been on the phone waiting for someone to pick up now for about 30 mins…complete waste of time. ### 1/5 — Worst swim app EVER *2025-12-02, version 109.32* I’ll start by saying I work in IT and know how to use apps and I understand security…. All I want to do is monitor my children’s swimming lesson progress. I have never been so angry when trying to log into something. This is literally the worst app… and I am forced to use it!! Whoever made it so you have to log into the HomePortal EVERY SINGLE TIME needs to consider their career choice and think of changing to something they are not useless at. ### 1/5 — They keep messaging with the app *2025-12-01, version 109.32* App has to be logged in everytime does stay logged in at all and slow to load ### 1/5 — App poorly designed *2025-11-26, version 109.32* So many issues with app. Usually very slow to respond. When making a payment sometimes asks for CVC sometimes doesn’t. Often page freezes totally so never know whether payment taken or not - have to open emails to see if confirmation email has arrived - if has can go back to frozen screen and log out. Even when logged in it is impossible to explore membership options as asked to log in again but it doesn’t recognise the ID and/or password even though same as logged in before. Maddening app ### 1/5 — Painful *2025-11-18, version 109.32* New account hassle from the outset. ### 1/5 — Dreadful. Not user friendly. *2025-11-07, version 109.32* Probably the worst app I have and can’t avoid it for swimming lessons. Doesn’t stay logged in, can’t use with finger ID, even keeping it open it shuts down. Have to stand at the gates to the centre to log in scan in. Painful. Staff at centres are fed up of us moaning how bad it is. ## Most critical reviews (10 lowest-rated) ### 1/5 — Could do better *2026-04-11, version 109.82.1* Annoying splash advert every time I log in when all I want is to get to my access code. ### 1/5 — Almost unusable with its continuous pop ups *2026-04-06, version 109.82.1* If you don’t mind repeated pop ups every time you open the app even if it is just to get your membership card up to get in through the gate, then you will probably find this app passable. ### 1/5 — Bookings are out of sync *2026-03-23, version 109.82.1* Class availability and bookings are way out of sync with the website. It’s a persistent issue that PL IT doesn’t have an aptitude to fix. ### 1/5 — Rubbish app *2026-03-08, version 109.82.1* Rubbish app ### 1/5 — Never worked *2026-02-11, version 109.82.1* I installed it for going inside the Wokingham leisure centre and for kids swimming and whenever I login and show the bar code it never opened gate and every time end up going to counter and wait time sometimes is more then 10-15 minutes at counter and kid looses her swimming time and lessons due to that wait time even if come early people stand Horrible app and worst experience with this app which mist be improved at centre and app ### 1/5 — Horrendous *2026-01-24, version 109.82* Joke of an app ### 1/5 — Terrible app and even worse customer service *2026-01-17, version 109.32* App is not user friendly, navigation is confusing and trying to book classes and get a confirmation is a joke. Customer service today was nothing short of condescending. You need to up your game, David Lloyd is so much better. ### 1/5 — Worst app ever *2026-01-17, version 109.32* The worst app I have ever used ! Couldn’t log on and needed the centre to do so on a computer then the next day same again! Made booking which didn’t go thru Absolutely a waste of time ### 1/5 — Just logs out *2026-01-13, version 109.32* This would be an ok app if it didn’t log you out of your account as soon as you load a new section. Very frustrating!! ### 1/5 — Hopeless *2026-01-09, version 109.32* The app continually asks me to log in. I have reconfirmed my password numerous times. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Customer Care *2026-02-20, version 109.82.1* Both Clare on reception and Simon in the gym could not have been more helpful firstly in setting up my membership and then spending an hour with my induction session on the gym equipment. A credit to Places Leisure. ### 5/5 — Good *2026-02-08, version 109.82.1* Easy to find stuff ### 5/5 — Places Leisure *2025-11-08, version 109.32* I received a very pleasant and professional welcome to the Centre by Morven and had my first swim and now looking forward to using all the facilities. ### 5/5 — Loggin at Tewkesbury *2025-10-21, version 109.32* A lovely lady called Angie was most helpful to me today, setting my details up on my iPhone. I would never have managed without her help and she was so cheerful it made me feel good about joining the gym ### 5/5 — Kathy Livick *2025-10-02, version 109.32* Just started using app today really useful thanks ### 5/5 — Good *2025-08-19, version 108.41* Amazing ### 5/5 — Induction *2025-08-14, version 108.41* Great induction by staff at Riverside Norwich ### 5/5 — The App is great *2025-06-05, version 108.41* I’m looking forward to doing some classes :) ### 5/5 — Lovely Staff *2025-05-02, version 108.32.1* What an excellent team on reception at The Dolphin Centre Haywards Heath ### 5/5 — New updated app is so much better!!! *2025-04-15, version 108.9.2* Thanks for updating and responding to my review :-) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*