# Plain Silver — user reviews > 92 indexed App Store user reviews of Plain Silver by Commonwealth Appliance, rated 4.50/5 from 2,466 ratings. - Source: https://appshunter.io/ios/app/plain-silver/id1398122729/reviews - App overview in markdown: https://appshunter.io/ios/app/plain-silver/id1398122729.md - Rating breakdown: 5★ 1,980 · 4★ 150 · 3★ 70 · 2★ 42 · 1★ 224 ## Newest reviews (17 of 92) ### 2/5 — Unironically a money laundering scheme *2026-08-23, version 4.3.0* Machines stay broken, no customer service response, double charges all the time… two stars bc it does still work, it’s just remarkable how poor the service is ### 2/5 — Glitchey *2026-08-07, version 4.2.1* App is pretty glitchey. Doesn’t refresh quickly at all. Takes a while to load washers/ dryers. I don’t have a choice in using it, so I will. It works, but it’s not great ### 4/5 — Timers *2026-05-22, version 4.2* Pretty good but please add timers! It would be so convenient to see how long ago I started a load directly in the app ### 1/5 — Constant crashing *2026-01-03, version 2.1.5* I never had a problem with plain silver until today, but it’s now crashing as soon as I refresh the app to try and use my building’s laundry machines. Nightmare. I have no coins and now I just can’t do laundry because plain silver cant keep it together for thirty seconds. Man:( ### 2/5 — Crashing *2025-12-16, version 2.1.5* Crashes every time I open it. ### 1/5 — The Worst. App Crashes Constantly *2025-11-26, version 2.1.5* I never write reviews but this has been by far the most frustrated that I have ever been trying to do laundry. App doesn’t detect the machines which I am standing right next to, and crashes every time I hit refresh. Tried on a second device. Doesn’t have a login feature, so i have to start from scratch with loading money up onto the app. The app doesn’t crash when you load money onto the app though…. What a scam. I’ve lost $30 just trying to do 2 loads of laundry and was stuck trying to get this awful app to work for 20 minutes before I was able to tap on the machine number just before the app crashed. ### 1/5 — Don’t get a new phone *2025-11-07, version 2.1.5* No login feature, so the money is directly tied to the app. God forbid you delete it or get a new phone— like I did. now every time I need to do laundry I have to charge up my old phone so I don’t lose the $50 I had on there. ### 4/5 — Almost love it *2025-10-22, version 2.1.5* App is an excellent alternative to using coins, but I'm not a fan of the mandatory over $10 minumum reload threshold. ### 1/5 — i’m getting scammed by an app that doesn’t even work *2025-06-12, version 2.1.5* i love that i have to pay $24 for a load of laundry and i love this app!!!!! ### 1/5 — Needs fixes *2025-04-28, version 2.1.5* I’m not able to get passed the credential stage. It’s stuck saying ‘connecting’. Everytime I leave the app it completely logs me out. Please fix. ### 1/5 — Faulty machines *2025-04-05, version 2.1.5* The app association with a company whose machines are so old you have to do 2 cycles of load for a handful of clothes. Once you raise this matter no one replies to you. All they is take money. Nasty services ### 1/5 — Stole my money *2025-03-28, version 2.1.5* Was double charged for $11 and disputed the transaction with my credit card company because I didn’t authorize it. As a result, I got an email from their customer service team saying they had deleted my account and stole over $50 from me to compensate for it. They then threatened me by saying they would go to my bank and property management company. In what world does $11 = $50? Horrible customer service claiming to be “here to help.” Rude, dishonest, and overall terrible people. ### 1/5 — Steal money *2025-02-09, version 2.1.5* Not sure why, I have $50 in the app and it is now letting me do my laundry instead it keeps kicking me off the app when I try to connect to a washer ### 4/5 — Amounts *2024-12-10, version 2.1.5* I like the functionality of this app but it would be better if we could deposit different amounts instead of the 2 options it gives us. ### 1/5 — Does not work consistently *2024-10-19, version 2.1.5* The app refuses to show machines nearby even when I’m in the laundry room. I have my Bluetooth enabled yet the app says there are no machines available to connect. ### 1/5 — app doesn't work *2024-09-27, version 2.1.5* app will not load connect for me and nobody knows why. Forced to use coins and where do you even get coins !? so confusing ### 1/5 — Worst app ever *2024-06-06, version 2.1.5* This is the worst app ever. Do not use this. It does not work. I have sent more than 10 emails to customer service and they do not care at all. They haven’t got back at me. Just use coins, way easier and you won’t have any problems. ## Most critical reviews (10 lowest-rated) ### 1/5 — Rip off *2026-08-25, version 4.3.0* The fact that you can only add $10, $20, or $50 is way to guarantee that your balance is never zero. Now they either walk away with some marginal amount of your money or you have to go through a convoluted process to get a refund, on a small amount. Would say it’s deceptive but it’s sooo blatant it’s hard to imagine it’s legal to do this. I guess it’s ok to rip everyone if it’s only a small amount. Also the Bluetooth connection sucks ### 1/5 — Failed before trying *2026-08-09, version 4.2.1* App shows "update 1 mo ago". I tried setting up account, used 2 CC and both get Error message (failed). Now taken the time to go look for a laundry place, inconvenient, smh I have iphone 15 pro max. ### 1/5 — i hate dedicated laundry apps with a passion *2026-08-06, version 4.2.1* read the title ### 1/5 — Stop asking me to rate the app every single time I use it. 1 star *2026-06-09, version 4.2* I didn’t even close the app and went to use my drier soon as I click it set a review comes up so I click not now. Didn’t even close the app and loaded up my washer, pay it, and it’s already asking again. It hasn’t even been 2 minutes. Respectfully, why would being this annoying ever be the right option? First app I’ve ever seen do this ### 1/5 — Plain silver *2026-06-08, version 4.2* This is a stupid system and all my guys hate it ### 1/5 — Machine *2026-05-14, version 4.2* I fint like that the washer and dryer is three dollars and the washer is mall you can’t really washcloth that much and the three dollars add up ### 1/5 — Faulty machines *2026-05-08, version 4.2* The app association with a company whose machines are so old you have to do 2 cycles of load for a handful of clothes. Once you raise this matter no one replies to you. All they is take money. Nasty services ### 1/5 — Awful *2026-04-20, version 2.1.5* This is the first review I have ever done in my life and I’m only doing it because of how frustrated I am. If you get logged out or the app deletes from your device you can’t log back into your account loosing any funds on your account previously. Machines eat your money and then won’t run, $0.90 fee every time you add money to your account. Slow response time from support. ### 1/5 — Money eater *2026-04-11, version 2.1.5* Unreasonably high convenience fee, encourage user to save more money into the app ### 1/5 — Stole my money and Zero Support *2026-01-08, version 2.1.5* This app is terrible the reliability and support messages are all talk and empty claims. It has stolen my money multiple times after the machines do not start following payment, and when I contact support absolutely nothing happens. Terrible service ## Most praised reviews (10 highest-rated) ### 5/5 — Laundry *2026-05-25, version 4.2* Sometimes these machines don’t work on point internet here isn’t good. ### 5/5 — Momma Shi Tzu *2026-01-14, version 2.1.5* I love the convenience, however, the machines should be serviced on a regular basis ### 5/5 — Good *2024-09-24, version 2.1.5* Easy to connect with the machines and do the laundry ### 5/5 — Excellent app, terrific customer service! *2024-01-11, version 2.1.5* I have been using this app since May and it’s always worked perfectly. What I like is that it works even if you don’t have Wi-Fi… It uses Bluetooth! I recently had to contact customer service because management was allowing vagrants and shady people into the building and wasn’t willing to help. I got a quick response from customer service and they were absolutely wonderful to me! ### 5/5 — 46 Dean street *2023-10-12, version 2.1.5* It’s easy to load and to manage washer and drier ### 5/5 — Machines - owners *2023-05-09, version 2.1.5* The best technology. Machines Always working!!! The best, greatest customer service. 50 Stars 🌟⭐️🌟⭐️🌟 ### 5/5 — I added money to my account and….. *2023-01-22, version 2.1.5* I added money to my account. 20 dollars which is not easy to come by. I tried to wash my clothes and my account could not identify or connect with ANY of the machines in my building. I reported it and still waiting for anyone to get back to me. TERRIBLE! I am taking care of someone whom can’t do for themselves and this happens. I guess I will wait to see who responds back to me. This company does not care. Don’t waste your time or MONEY!!!!! ### 5/5 — M *2022-10-27, version 2.1.5* J bc ### 5/5 — Great *2022-07-18, version 2.1.5* Excellent! ### 5/5 — Suggestion! *2021-08-01* It would be amazing if the app included an alert for when the machine is done. If it’s impossible to communicate directly via bluetooth, maybe when you hit start the machine could send a message to the app via Bluetooth with an estimated timer based on what settings were used (most of the machines don’t have timer displays) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*