# Planet 13 Passport — user reviews > 173 indexed App Store user reviews of Planet 13 Passport by Planet 13 Holdings Inc., rated 4.80/5 from 1,821 ratings. - Source: https://appshunter.io/ios/app/planet-13-passport/id1626048176/reviews - App overview in markdown: https://appshunter.io/ios/app/planet-13-passport/id1626048176.md - Rating breakdown: 5★ 1,643 · 4★ 67 · 3★ 22 · 2★ 12 · 1★ 77 ## What do users think of Planet 13 Passport? Overall sentiment: positive **Pros** - 👍 Convenient ordering - 🤝 Friendly and knowledgeable staff - 💰 Great deals and discounts - 🏆 High-quality products - 🛒 Easy-to-use app **Cons** - 🐛 Bugs and glitches in the app - 📱 Difficult navigation and small text - 🔄 Inconsistent app updates and changes - 🔑 Login and account issues - 🔍 Missing store locations and inventory **Commonly reported bugs** - App crashes and freezes - Incorrect pricing and order totals - Inability to place orders or see order history - Lost rewards and achievements after app updates - Compatibility issues with older devices **Most requested features** - Delivery option - Larger font sizes and better readability - Improved loyalty program and rewards tracking - More detailed product information (terpenes, effects, etc.) - Smoother integration between app and website ## Newest reviews (12 of 173) ### 3/5 — Great knowledgeable Staff *2026-07-10, version 6.0.5* Taunia was very helpful and knowledgeable. ### 3/5 — Great product/App needs work *2026-05-13, version 6.0.5* Too many glitches. Orders show “ready to pick up” have been picked up. Doesn’t notify when order is ready. Points total doesn’t make sense. ### 5/5 — Sure *2026-04-25, version 6.0.5* Why not ### 5/5 — Great, Functional App *2026-04-19, version 6.0.5* Easy to use app! The filter option works well! It’s super easy to use and just like using the kiosk in the store! ### 5/5 — Best dispensary in Chicago *2026-04-03, version 6.0.5* Best selection, great service, I would come back here every time I come here ### 5/5 — Best dispo *2026-03-26, version 6.0.5* I came all The way from Kentucky to help someone out for a few days and decided to Try planet 13 and wow just wow ### 5/5 — On another planet! *2026-03-22, version 6.0.5* I always can count on honest sales staff! Very informative, polite and patient. Thank you for your service! Cheryl ### 5/5 — Ramona Pagliazzo *2026-03-17, version 6.0.5* Always great service, helpful and very pleasant staff. ### 5/5 — Great *2026-03-15, version 6.0.5* They have the best prices ### 2/5 — App Works Fine *2026-03-06, version 6.0.5* The problem is no longer the app, it is the company Planet 13. When it was Vidacann they had great prices and good quality. P13 took over and immediately raised prices & cut quality. VC was one of the best dispensaries and now p13 is towards the bottom. Better deals and quality at almost every other dispensary. ### 5/5 — Jackpot! *2026-03-04, version 6.0.4* Friendly, knowledgeable staff. Helped me to find the right products for my needs. ### 5/5 — Whole store *2026-03-03, version 6.0.3* Everybody is awesome and the deals they have are great as well. My favorite store to shop. ## Most critical reviews (10 lowest-rated) ### 1/5 — HPIC *2026-08-25, version 6.0.5* Every time I accumulate rewards they change the website and they start from 0 again! What a ripoff! ### 1/5 — Wasted Time *2026-08-18, version 6.0.5* Placed my order at 11 pm, the app estimates 60 minutes to 90 minutes. It’s been about 2 and a half hours, can’t call the store for an update or cancellation. After two ai prompts the voice mailbox is full. Won’t be ordering again. ### 1/5 — Doesn’t work *2026-07-04, version 6.0.5* App no longer works, won’t even open. I get an error message each time ### 1/5 — No Longer A Customer *2026-06-23, version 6.0.5* UPDATE: The app is broken again and only works like 20% of the time yet the website works fine. The problem is no longer the app, it is the company Planet 13. When it was Vidacann they had great prices and good quality. P13 took over and immediately raised prices & cut quality. VC was one of the best dispensaries and now p13 is towards the bottom. Better deals and quality at almost every other dispensary. ### 1/5 — Don’t sign up *2026-06-04, version 6.0.5* They have sent me texts about their sales, oftentimes in the middle of the night. I can’t get it to stop. I think I’ve shopped there once and wasn’t impressed by quality or price. ### 1/5 — Horrible *2026-05-21, version 6.0.5* App not providing options for shopping. Only allows me to view. Terrible update. ### 1/5 — Used to love em. *2026-05-20, version 6.0.5* Disappointed is an understatement. I loved the original MMTC and gave P13 a chance for a year. If you left pharmaceuticals due to the involvement of science, why would you buy “natural” products created with such practices? Drop the chemicals and science and I might come back, but as of now I no longer support Planet 13 or any of its missions or platforms. Previous Planet 13 Florida patient/customer. PS the app sucks and doesn’t keep order history or clear up the notifications/alerts even after multiple attempts. Order history being my biggest issue, because looking back on previous purchases helps in future purchase….. ### 1/5 — Stay away from P13 *2026-03-12, version 6.0.5* Worst deals in town for tourist and locals. Their rewards system was the last good thing they had and they changed it. Never shopping there again. ### 1/5 — Stay away from P13 *2026-03-01, version 6.0.3* Worst deals in town for tourist and locals. Their rewards system was the last good thing they had and they changed it. Never shopping there again. ### 1/5 — Disrespected *2026-02-18, version 6.0.2* You push your apps like they are the 2nd coming and when a person has a problem or complaint; no one to talk too! Either I need to be smoking what your staff is and if they are not high I can spend my money elsewhere! ## Most praised reviews (10 highest-rated) ### 5/5 — Port Charlotte Store *2026-08-19, version 6.0.5* Zac was my bud tender he was pleasant and asked how my day was going, very personable even looked up my rewards and applied it to my already discounted Wisdom Wednesday!! Great people great discounts at Port Charlotte Planet 13 ### 5/5 — Best place EVER!!! *2026-08-05, version 6.0.5* Very great dispensary they have terrific products at reasonable prices, and their employees are awesome!!! ### 5/5 — Really nice and easy to work with *2026-08-02, version 6.0.5* Amazing and have never been to the store ### 5/5 — Easy *2026-07-13, version 6.0.5* Easy to navigate and understand each product. ### 5/5 — Planet 13 is awesome *2026-06-24, version 6.0.5* I love Planet 13 in Ocala. I’ve tried several other dispensaries, but I keep on coming back to Planet 13. ### 5/5 — love it *2026-06-04, version 6.0.5* very helpful ### 5/5 — Amazing *2026-06-04, version 6.0.5* Great to have! ### 5/5 — Above & Beyond *2026-05-14, version 6.0.5* Good to Go ### 5/5 — Avid Customer *2026-05-14, version 6.0.5* I appreciate the delivery service available. My interactions with the store staff and delivery drivers have been excellent. ### 5/5 — Great shop *2026-05-08, version 6.0.5* 50% off for Nevada residents --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*