# Planet Tax Free ME — user reviews > 126 indexed App Store user reviews of Planet Tax Free ME by Planet Tax Free L.L.C., rated 1.00/5 from 86 ratings. - Source: https://appshunter.io/ios/app/planet-tax-free-me/id6470361508/reviews - App overview in markdown: https://appshunter.io/ios/app/planet-tax-free-me/id6470361508.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 85 ## Newest reviews (20 of 126) ### 1/5 — Only for Dubai *2025-09-23* Signin is terrible. Wouldn’t scan passport using camera so I had to manually enter everything, then come to find out the app is only for purchases made in UAE not Europe. Waste of time. ### 1/5 — Useless app - do not purchase from retailers who use this method of refund *2025-09-09, version 2.0* We made a purchase in El Corte Ingles in Palma and at the point of buying, asked if there was a tax-refund process. We were given the VAT receipt and headed off to customer services. The system didn’t recognise one character of our postcode and we did check that it had been input correctly. Then I downloaded the app to see if it would accept my address. That was half an hour of my life that I won’t get back. The app couldn’t find Palma airport and then wouldn’t let me put in a start date for my trip which fell before the date of the purchase. Planet expects you to be psychic and know which services each shop uses before you leave home and download every possible refund app which is ridiculous. In short, no refund on a €1400 purchase. I have used Global Blue and Zapptax and bespoke systems such as at Galeries Lafayette. I have claimed refunds for different countries to my departure country in the Schengen zone so am quite au fait with the tax refund process and it has worked well every time previously. Planet is useless and no retailer that has any respect for its customers should use it. I gave a one star review because zero was not available. ### 1/5 — Неудачное приложение Tax Free *2025-08-06, version 2.0* Самое неудачное приложение. Регистрация не работает, после смены паспорта приложение вообще не узнает вас, выплаты задерживаются (постоянно виснет на - “выплата приостановлена»). Если им позвонить, они вам просто скажут - пишите письма. На письма отвечают долго, а если отвечают, то их сотрудники не понимают свою работу. ### 1/5 — Registration issue *2025-07-06, version 2.0* The app keep asking me when i will arrive to UAE while i am going to travel to Milan I can not add milan airport in the travel details ### 1/5 — Might be a scam *2025-07-02, version 2.0* It’s only for UAE and not functioning at all. Shady ### 1/5 — Junk *2025-06-27, version 1.3* Useless app. Tried many times to sign up and did not work. ### 1/5 — Not working *2025-06-25, version 1.3* Cant add a Profile ?! Whats this for a … ### 1/5 — Invalid Travel Document number *2025-06-13, version 1.3* My passport is 100% valid! ### 1/5 — Doesn't work *2025-06-11, version 1.3* Scans the passport and always says it's invalid...useless ### 1/5 — It doesn’t work *2025-05-28, version 1.3* It writes that I have invalid id number ### 1/5 — It does not work *2025-05-28, version 1.3* This is the worst Tax Refund system. Don’t trust it ### 1/5 — Doesn’t work *2025-05-26, version 1.3* Not sure what’s the point of this app then. Learn from global blue at least and get your basic right ### 1/5 — No anda *2025-05-17, version 1.3* No te podes loguear ### 1/5 — Desastre *2025-05-16, version 1.3* No sirve. Imposible usar la app y nulo servicio al cliente. ### 1/5 — Yetersiz, çalışmıyor *2025-05-03, version 1.3* Çalışmıyor ### 1/5 — NOT WORKING *2025-04-28, version 1.3* invalid info????? ### 1/5 — Not working *2025-04-28, version 1.3* Not working ### 1/5 — Sorun *2025-04-27, version 1.3* Evet uygulama çalışmıyor, geçersiz soyadı ve pasaport no diyor ### 1/5 — Improvement *2025-04-23, version 1.3* Totally can not sign in ### 1/5 — Cant use *2025-04-23, version 1.3* Cant use the app at all ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-06-09* Worst app Does not work i would have given 0 if there was an option ### 1/5 — SCAM *2026-05-27* For registration you receive an verification email. Verify button downloads 0 kb txt file and does nothing more. Your registration never accomplished ### 1/5 — Excuse me, is this company serious? *2026-05-10* Sorry zero star is not an option here. Is this company pranking us here? Even register a user portal is a huge challenge with all kinds of errors popping up. Please stop wasting our time. ### 1/5 — Garbage *2026-02-03* This app is a complete waste of time, doesn’t work in even the most very basic way. It should be banned from the App Store. ### 1/5 — App is terrible *2026-01-13* The app doesn’t work. Won’t let you say when you arrived. Forces today’s date and you may have arrived earlier and the. Pushes you to Dubai to leave. Never seen something this bad ### 1/5 — ONLY IF YOU GO TO THE UAE *2025-10-25, version 2.0* The Horror!! The app is only valid if you go to the UAE. ### 1/5 — App not working, *2025-10-19, version 2.0* Tried to add the DOB and I select the date but it’s not working. ### 1/5 — Junk, better off you go out of business *2025-10-14* Read the title. Totally worthless and non functioning app. Total waste of my time and effort. ### 1/5 — Çalışmıyor *2025-10-12, version 2.0* Konum bilgisi vs hiç bir şey çalışmıyor ### 1/5 — The app is scam *2025-10-03* They just make it to waste your time it will not work properly and you will have trouble in signing up in the app ## Most praised reviews (1 highest-rated) ### 5/5 — Worked fine for me. *2024-09-15* I entered my passport number and expiration date and it pulled up the correct receipt, refund amount, and current status showing “refund in progress.” --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*