# Planner 5D: AI Home Design — user reviews > 3,203 indexed App Store user reviews of Planner 5D by Planner5D, UAB, rated 4.40/5 from 40,416 ratings. - Source: https://appshunter.io/ios/app/planner-5d-ai-home-design/id606173978/reviews - App overview in markdown: https://appshunter.io/ios/app/planner-5d-ai-home-design/id606173978.md - Rating breakdown: 5★ 30,526 · 4★ 3,181 · 3★ 1,691 · 2★ 971 · 1★ 4,047 ## What do users think of Planner 5D? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Intuitive interface - 💡 Customization options - 🎨 Realistic designs - 🥰 Great customer service **Cons** - 🔒 Limited free features - 💰 Expensive subscription - 🐛 Frequent crashes - 🔋 High battery consumption - 🔧 Buggy functionality **Commonly reported bugs** - Walls not aligning properly - Furniture getting stuck or disappearing - Inconsistent behavior when switching between 2D and 3D views - Inability to delete or customize free items **Most requested features** - More free furniture and decor options - Ability to create custom items - Improved syncing between devices - Easier wall and room editing tools - Basement and attic design options - Ability to rotate and resize objects freely ## Newest reviews (17 of 3,203) ### 2/5 — Too buggy for anything serious *2026-08-25, version 5.5.0* Works well to see how you might arrange furniture in a simple room, but we bought the subscription to lay out our next house and it seems like the designer of this app never used a real CAD tool. You can’t even set an exact room size and working around the thousand bugs is extremely time consuming. Feels almost like a video game more than a design tool. ### 1/5 — Купите подписку что бы увидеть комментарий. 100 рублей-2200 1536 6515 5090 *2026-08-19, version 5.4.1* Хyiта полная ### 1/5 — Crashing *2026-08-18, version 5.4.1* The app crashes a lot. ### 1/5 — Needs a lot of work before this app is actually helpful *2026-08-18, version 5.4.0* If I can’t zoom in to properly pick a point to scale my document how can I expect any of it to be correct. Stopped before I could even play with it. Glad there is a free trial because this app is not worth any money ### 1/5 — Glitchy *2026-08-18, version 5.4.0* I have had so many issues with this app. I have deleted and reinstalled multiple times. It Glitches all the time and is sluggish. It is a cumbersome tool to use for recreational home design. I would not recommend spending extra to get a subscription. It’s a waste of money and time. ### 1/5 — 無法使用 *2026-08-18, version 5.4.0* 提供地址的頁面不斷彈出，無法使用，請盡快修正 ### 1/5 — Unusable *2026-08-18, version 5.4.0* App crashes consistently when opening a basic floor plan ### 2/5 — Projects will not open *2026-08-18, version 5.4.0* I have been using this app for at least 12 years now !! Seen it become an amazing app until now projects I’ve been using for years are now not opening I reached out to support and I was told an update was being released today ! And that did not happen just disappointed being on this for so many years ### 1/5 — Raiane *2026-08-18* Meu filho Baixou o app quando vi desinstalei estava marcando versão grátis. Desinstalei com 2 dias, nem usei! E foi cobrado um plano de 699,90 no meu cartão estou aguardando o reembolso app não utilizado para nada. 🥲 ### 1/5 — Can’t add doors *2026-08-17, version 5.4.0* App juste closes every time I try adding a door to my floor plan. Useless app. I spent 20 minutes measuring my home to make the plan to help me visualise how to reorganize me home just for it to not work past the walls creation… ### 3/5 — Crashes *2026-08-17, version 5.4.0* I bought the full version two days ago, and starting yesterday I’m unable to open a floor plan without the app crashing. Crashes every time. No update shows to be needed so unsure of what’s going on. ### 2/5 — Not great options *2026-08-17, version 5.4.0* I wanted advice on my home gym reno but that wasn’t even a room option. ### 4/5 — Good & User friendly. *2026-08-16* Good App, subscribed, not cheap, very practical, easy to use and the best I’ve tried so far. Hope they improve some features in the future, but it gets the job done. ### 2/5 — Hated it *2026-08-16, version 5.4.0* Maybe this is fine for decorating? Or for building a fake dream house? But I was trying to find something like a basic CAD program, to design to scale a remodel, and this is useless. ### 2/5 — Need to pay more to be able to use actual floor plans *2026-08-16, version 5.4.0* Very disappointed. This program was not able to read a .pdf file that was uploaded as directed. When I tried the scan, I was notified the additional cost. I already paid for the app. Perhaps that’s my mistake. Unhappy customer ### 2/5 — Good idea for an app. *2026-08-16, version 5.4.0* App. Is fun to use, but it keeps crashing. I can’t finish my design due to the crashing. ### 1/5 — Charges you immediately even though it’s a free trial!!! *2026-08-15, version 5.3.0* Can’t comment on the app as it immediately charged me £19.99 which is terrible considering it’s supposed to be a free trial! States you need to cancel 24 hours before end of free trial, which I get, but it immediately charged me!!!! I had better get a refund!!!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Charged me without permission *2026-08-25, version 5.5.0* I downloaded this in hopes that it would help me design a closet layout for my house. Before I was even able to do anything it made me choose a “free trial plan”, it would not let me opt out. So I set up the free trial, and realized this app didn’t work for the task I was working on. So I immediately cancelled the trial, and deleted the app, because I didn’t want to pay for something I wasn’t going to use. Well I see a $20 charge on my card a few days later, which doesn’t make any sense because I immediately cancelled it? So I contacted Apple and they said that it wasn’t eligible for a refund. So now I’m out $20 for something I didn’t even use, and cancelled the free trial immediately. I have all the screenshots and timestamps of when I created an account and when I cancelled the trial. Don’t sign up for this unless you want to be charged a minimum of $20 a month. ### 1/5 — Rip off *2026-08-25, version 5.5.0* BEWARE You will end up losing your money. App doesn’t work, support team not at all helpful. ### 1/5 — Muy bonito *2026-08-24, version 5.5.0* Muy bonito ### 1/5 — Terrible Service *2026-08-24, version 5.5.0* I wanted to try landscaping features. I guess free trial doesn’t include landscaping. I emailed customer service asking how to access landscape features during free trial and they never replied. While waiting for reply they charged me for a $120 annual membership. I canceled and requested refund within one minute of the charge. They refused to refund and still didn’t provide any landscape features. Absolutely terrible service and policies. ### 1/5 — Difficult subscriptions *2026-08-24, version 5.5.0* Cancelled my subscription twice and still being charged for it without help with refunds ### 1/5 — Scam *2026-08-23, version 5.4.1* Scam ### 1/5 — Doesn’t work *2026-08-23, version 5.4.1* I purchased the subscription because this said it had exactly what I was looking for but after I started using it, it would crash every time I tried to add a floor plan. I reached out to customer service and they kept giving me new instructions but nothing seemed to fix the issue of it crashing after I added a dimension. I asked for a refund and they stopped responding. Now I’m stuck with an app that doesn’t work and I’m out my money. ### 1/5 — Don’t bother *2026-08-21, version 5.4.1* I put a simple, basic one-room floor floor plan into this two and a half hours ago, and all I see is “Recognition in Progress” with some color swiping back and forth. I could have done it by hand—or even SketchUp—and been done with it two hours ago. And no, I wasn’t using the free plan—I paid the $4.99 thinking I might have better luck that way. It can’t possibly be AI. If anything does eventually show up, It’s probably been done by some underpaid guy slaving over a drawing board with a pencil and a ruler. Total waste of time AND money. ### 1/5 — DO NOT DO FREE TRAIL *2026-08-20, version 5.4.1* I did the free trail to see how it worked out. I did not get an update or anything on when the free trail would end. They ended up charging me A HUNDRED AND TWENTY dollars for the subscription. this is something i’m unable to afford and they do not “give refunds” which is bs. so now i’m out of $120. ### 1/5 — Crashing *2026-08-20, version 5.4.1* The app keeps crashing…… after the update I noticed a glitch in the doors and my project won’t even open without crashing. Please fix this ## Most praised reviews (10 highest-rated) ### 5/5 — greattt *2026-08-26, version 5.5.0* colors hard to change but otberwise very good! ### 5/5 — Love it *2026-08-25, version 5.5.0* Just need more item and terrain custom ### 5/5 — It was a lot of fun! *2026-08-20, version 5.4.1* I have always been interested in house plants and interior designs, but feel that it’s a lot of work sketching and turning sketch into 3D. I really enjoy designing my own rooms on Planner5D. It gave me a lot of freedom to explore different interior and exterior designs! ### 5/5 — Calidad *2026-08-11, version 5.2.0* Bueno experiencia ### 5/5 — Love this app!! *2026-08-11, version 5.2.0* This is the best 3D home design app I’ve ever used! It’s been so amazing learning and growing with Planner 5D! ### 5/5 — Hshd *2026-08-10, version 5.2.0* Dbhs ### 5/5 — Easy and perfect *2026-08-10, version 5.2.0* Very easy to use and produces realistic images… I love it! ### 5/5 — Home *2026-08-05, version 5.1.0* Plans ### 5/5 — Refund *2026-08-01, version 5.1.0* I put for a free trial and it didn’t notify me it was ending and charged my 119 quid can u refund me? ### 5/5 — Has issues but still good *2026-07-20, version 4.114.0* I think the 60+ hours I’ve spent on the app making houses despite the bugs shows it’s worth the download n premium spend. Still worth it and more now all these years later 🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*