# Plant Identifier, Care: Planty — user reviews > 346 indexed App Store user reviews of Plant Identifier, Care by Must Have Apps, rated 4.70/5 from 37,805 ratings. - Source: https://appshunter.io/ios/app/plant-identifier-care-planty/id1603599822/reviews - App overview in markdown: https://appshunter.io/ios/app/plant-identifier-care-planty/id1603599822.md - Rating breakdown: 5★ 32,066 · 4★ 2,925 · 3★ 1,176 · 2★ 389 · 1★ 1,249 ## What do users think of Plant Identifier, Care? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Helpful plant care information - 🌱 Accurate plant identification - 📅 Useful watering reminders **Cons** - 🔒 Paywall for full functionality - 🐛 Inconsistent plant identification - 💬 Excessive subscription prompts - 🔍 Limited plant database **Commonly reported bugs** - Subscription issues and lost data - Freezing and crashing on certain devices **Most requested features** - Add ability to update plant photos - Implement dark mode option - Allow adding personal notes for plants - Improve notification system ## Newest reviews (19 of 346) ### 1/5 — Why *2026-06-18, version 1.23.27* Hate that every app like this you have to pay to use it. I have a dying plant and this app won’t even help me to identify the plant. If I could I would give this app -1 out of 5 ### 1/5 — Stealing my money *2026-06-18, version 1.23.27* I gave the .99 to sample this. Within an hour I sent emails to end my membership. All have gone unanswered. Now they charge me $39.99 a month without stopping. They say I bought it through Apple yet Apple has no record of it. ### 1/5 — Not worth your time *2026-06-14, version 1.23.27* This app is definitely not worth your time. I’m honestly surprised it has a 5-star rating. Almost every plant issue seems to get the same answer: “needs less water.” The information it provides is very basic and doesn’t go much beyond what most people already know. To make matters worse, if you want to ask specific questions, you’re expected to pay an additional $20. Honestly, taking a photo of your plant and asking an AI assistant gives far better and more detailed answers than this app. The biggest disappointment is that if you decide to cancel, getting your money back appears to be nearly impossible. Save your time and your money. ### 1/5 — HORRIBLE COMPANY *2026-06-13, version 1.23.27* I have canceled this subscription over a month ago, BUT yet you took $39.99 from my account and then again today 6/13/2026 your trying to take $39.99 from my account again! What is going on with this company because it’s incredible when someone cancels their subscription but you continue taking funds from their account and then there is NO way to contact customer support or to speak with anyone!! I want this app to be CANCELLED and if I don’t get refunded my money back into my account I will speak with an attorney next!!! ### 1/5 — No customer service unable to cancel *2026-06-09, version 1.23.27* I’ve downloaded this FREE app to help with my plants. There is no contact or support information AS they keep attempting to withdraw money from my bank card every few days appears to be a scambecause I can not get this cancelled. They are charging my card for different amounts!! Please help ### 1/5 — Customer service *2026-06-09, version 1.23.27* There is no way to reach customer service for this company. I don’t have an account with them but they took a monthly fee out of my bank. ### 1/5 — Awful *2026-06-01, version 1.23.27* Downloaded it and realised it’s useless unless you pay a monthly subscription. I didn’t sign up for this and followed the process to delete my account. Yet I’m still billed nearly £40 monthly. No contact information or customer service link. Opening the app info and selecting support doesn’t work. ### 1/5 — Not reliable *2026-05-28, version 1.23.27* It cannot identify any plant correctly. I’m pretty sure it can only identify sick plants. Don’t waste your time or money. That GPT is way more intelligent and accurate ### 1/5 — App installed without my permission *2026-05-26, version 1.23.27* Misleading UI caused the app to instantly install as I was TRYING TO DELETE IT. Support is apparently buried layers deep to avoid easy deletion. ### 1/5 — Charged even when unsubscribed *2026-05-24, version 1.23.27* It was an ok app. I did the trial but unsubscribed after 1 day. However was charged $17.30 for 2 weeks. Be careful ### 1/5 — Stole my money *2026-05-20, version 1.23.27* I canceled after trial a bit still charged me ### 1/5 — Internal Server Error *2026-05-11, version 1.23.25* It worked at first, but now it doesn’t. Yes, I tried upgrading the app. ### 1/5 — Planty *2026-04-30, version 1.23.19* I did not find the app helpful. I paid the .99$ for the “7 day free trial” i cancelled after 2 days and was still charged the $39.99. Contacted their customer service demanding a refund and no one has contacted me back. ### 1/5 — Scam *2026-04-21, version 1.23.17* ⭐️ 1 Star If I could give zero, I would I paid $0.99 for a “week trial”, and apparently that was my first mistake. There is no way to cancel this thing. No phone number. No confirmation email. No instructions. Nothing. I even hunted down an email listed in the app and—shocker—no reply. So now I get to sit here knowing I’ll be auto‑enrolled into whatever mystery fees Planty decides to charge, and my bank can’t do a thing until they actually take the money. Love that for me. This whole setup feels like a trap disguised as a “trial.” If you enjoy guessing games, disappearing customer service, and surprise charges, this is the app for you. Otherwise, run. ### 1/5 — You are not free!! *2026-03-30, version 1.23.13* You are not free!! ### 2/5 — Wrong identification *2026-02-28, version 1.23.9* The app couldn’t tell the difference between a Christmas cactus and Thanksgiving cactus. They are different and they require two different types of care. ### 2/5 — Gosh *2026-02-14, version 1.23.5* I got this app for my plant and the first time you take a picture you get it for free but when you try to do another plant it says you have to subscribe ### 1/5 — Not true. *2026-02-08, version 1.23.3* This app is not free. If you add more than one plant you have to pay the premium. Totally false and deceptive only use if you have one plant in your garden. ### 1/5 — Frustrated *2026-01-21, version 1.23.1* Want to love this app. But so frustrated. Every time I mark something as watered and exit the app, it pops up as needing to be watered again when I open the app. So I can’t use the app for the purpose I got it for to keep track of what’s watered. Also paid the $20 botanist fee which I thought was a one time thing for plant reviews but it’s $20 PER PLANT QUESTION. I just got my response and it’s wrong and doesn’t answer the question I have. Have emailed the support email but don’t get a response. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-09-06, version 1.23.41* I have tried to cancel, sent several emails. However there is no response and they continue to charge my credit card. I requested cancellation before trial period ended. Beware!! ### 1/5 — Bogus *2026-09-02, version 1.23.41* Only identifies one plant for free and gives the wrong identification. ### 1/5 — Scam *2026-08-02, version 1.23.39* Cancelled my subscription before the end of the free trial but continued to take money from me. ### 1/5 — I need support *2026-07-31, version 1.23.39* This app says it’s $39.99 a year but I’m being charged monthly. I have sent multiple emails to support but no response. I need help. I don’t understand how this app is charging me still, when there’s no record in my Apple account. ### 1/5 — Doesn’t work like advertised/charged after tried to cancel *2026-07-30, version 1.23.37* Was supposed to be in my apple subscriptions and I went to cancel before the trial ended and it wasn’t there. Couldn’t find a website. After being charged $39.99 month for 2 months I got notice that my payment didn’t go thru cuz I changed debit cards. I never accessed the app past the trial period. Asking for a refund so we will see if they make it right or not . ### 1/5 — Does not work *2026-07-18, version 1.23.37* App starts, loads a screen that says how great the app is and that is it. ### 1/5 — No Support *2026-07-18, version 1.23.37* I loved this app for the 2 times I was able to use it. I paid for a year subscription but every time I try to use the app it asks me to sign up and pay. The most frustrating part is that I have emailed support 4 times with no response. ### 1/5 — Lousy support *2026-07-09, version 1.23.31* I have been trying to get hold of their support as I have a free account yet I’m being charged $39.99 every month! Only way to contact them is by email, but that doesn’t really help if they don’t answer it. Beware. ### 1/5 — Basic and no customer service *2026-07-05, version 1.23.29* This app has the most basic features and functionality and nothing more; I’ve had free apps do more. On top of that, there’s no customer service or anyone to contact for support. I cancelled my subscription and sent emails to the email address they have listed but no response and yet they tried to charge me still. Even after I notified my bank to deny their charges, they continued to make attempts to charge my account. Do not recommend at all! ### 1/5 — THIS APP IS A SCAM *2026-07-03, version 1.23.29* I’ve downloaded this FREE app to help with my plants. There is no contact or support information AS they keep attempting to withdraw money from my bank card every few days appears to be a scambecause I can not get this cancelled. They are charging my card for different amounts!! Please STOP ## Most praised reviews (10 highest-rated) ### 5/5 — Great for staying on top of my garden *2026-07-07, version 1.23.31* A nice central place to track the health of my indoor and outdoor plants, and to get reminders for watering, fertilizing, etc. ### 5/5 — mamasweeney *2025-08-15, version 1.20.3* I signed onto this app for 2 days. I was under the impression that there was a free trial period. Two days later I found a charge on my acct for $6.99 + tax for a total of $7.41. What happened to the free trial??? ### 5/5 — Jm *2025-08-12, version 1.20.1* I’m new to gardening! And found this so helpful in identifying my new garden! It’s great! 😍 ### 5/5 — 10/10 *2025-08-11, version 1.20.1* super helpful ### 5/5 — Plant App *2025-07-31, version 1.19.3* Good app ### 5/5 — Pumpkin *2025-07-19, version 1.18.3* Haven’t really used this app, but I’ll write a real review after I know how it goes ### 5/5 — Awesome *2025-06-29, version 1.17.11* Helping with my sick plant ### 5/5 — For Real *2025-06-29, version 1.17.11* A bit difficult to figure out at first Simple once you get the hang of it. ### 5/5 — Plant life *2025-06-25, version 1.17.11* This app is spot on. Gives you step by step helpful hints to begin; improve and guide you as if you had your own plant growing helper genie in the palm of your hands ### 5/5 — App is easy to use *2025-06-21, version 1.17.11* Happy to find a app that is so simple to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*