# Plant.ID: Scan & Identify — user reviews > 58 indexed App Store user reviews of Plant.ID by GMS TECHNOLOGY SDN BHD, rated 3.85/5 from 643 ratings. - Source: https://appshunter.io/ios/app/plantid-scan-and-identify/id1472186793/reviews - App overview in markdown: https://appshunter.io/ios/app/plantid-scan-and-identify/id1472186793.md - Rating breakdown: 5★ 397 · 4★ 52 · 3★ 36 · 2★ 20 · 1★ 138 ## What do users think of Plant.ID? Overall sentiment: negative **Pros** - 🌟 Accurate plant identification - 🗺️ Convenient plant mapping feature - 💻 Smooth and user-friendly interface **Cons** - ❌ Frequent 'no internet' errors despite stable connection - 💰 Expensive annual subscription - 🔍 Inaccurate or incomplete plant identification - 🤔 Confusing subscription model and cancellation process **Commonly reported bugs** - Login screen freezes - Incompatibility with older devices **Most requested features** - Plant care information and tips - Offline mode for plant identification - More affordable pricing options ## Newest reviews (17 of 58) ### 1/5 — This app is not free and it can’t see my internet. *2022-04-28, version 1.4.5* It won’t work on either cellular data or Wi-Fi so I am unable to use the app. After three days, they will charge you thirty bucks. I’m really hating how Apple apps do this. Wouldn’t recommend. ### 1/5 — doesn’t work *2022-04-18, version 1.4.5* Downloaded the app, but I keep getting “no internet” messages when trying to upload photos when I’m clearly connected to internet. Definitely a scam to subscribe, so don’t! ### 1/5 — Don’t Do It *2022-03-24, version 1.4.5* I would always get the error message of no internet even though I received an email and a text message while using the app. No help info whether I needed to alter my firewall settings. Junk ### 1/5 — App Does Not Work *2021-10-23, version 1.4.5* This app has not worked even once since I bought subscription. Have tried to re-download - nothing. Can never find an internet connection regardless of signal strength. ### 1/5 — No Internet *2021-07-22, version 1.4.5* App says that there is no internet, my IPhone that their us internet. ### 1/5 — I want to love but it’s always wrong *2021-07-03, version 1.4.5* I just can’t rely on it… it’s wrong more than 50 percent of the time. Don’t bet on the answers here! ### 1/5 — Billing *2021-06-05, version 1.4.5* I loaded this app and then deleted it within minutes and they keep on trying to bill me.I reply to their email and tell them I do not want this app please do not try to bill me and quit sending me emails but they don’t stop. ### 1/5 — broken *2021-05-26, version 1.4.5* i just downloaded but the app just keeps saying NO INTERNET when i have perfect internet and everything else on my phone works fine. judging by the reviews, many people have the same problem. too bad. ### 1/5 — 5 different IDs for same plant *2021-04-04, version 1.4.5* So far this is a big fail. I have a plant growing all over my property. 5 photos resulted in 5 different ids none of which appear to be correct. ### 1/5 — No Internet? *2021-01-31, version 1.4.5* My Internet is fine but I can’t get this app to work. What’s the deal? ### 1/5 — I wish I could get money back *2021-01-14, version 1.4.5* This Plant ID has never worked for me. I always get an error message-says no internet, when I’m home, out, on WIFI doesn’t matter where. This app has never worked and it charged me $30. Waste of money ### 1/5 — Unsatisfied *2021-01-12, version 1.4.5* The app has t been able to identify my houseplants and offers a three day trial but nowhere can I find to cancel the subscription ### 1/5 — Won’t connect to internet *2020-10-29, version 1.4.5* All my other apps connect fine but this one won’t. Now I have paid $30 and have not been able to get it to work. I will ask my credit card company to decline the purchase. Very disappointing. ### 1/5 — Wasted money *2020-10-15, version 1.4.5* Says I have no internet when trying to ID a plant. Even when having great and stable internet connection. Waste. ### 1/5 — Accuracy *2020-09-05, version 1.4.5* Have yet to identify a plant correctly using this app. ### 1/5 — Warning: don't get sucked in. *2020-08-17, version 1.4.5* This is a subscription service and you need to cancel during your trial period, but there is not a way to do so on my iPhone until after the subscription starts. If you try the support link on the app info page, you'll find the email doesn't go through. Will be calling my credit card company to block the charge. ### 1/5 — Do not download unless you want to give them money *2020-08-05, version 1.4.5* Another try it free and get ripped off app Apple appears to love. Thanks for looking out for your customers Apple. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not worth the money *2025-12-14, version 1.4.5* Doesn’t work always says I have no internet and I do ### 1/5 — Zero wasn’t option *2025-04-17, version 1.4.5* Continues to not be able to connect to internet, full bars of 5g cell coverage or home fiber network, neither would connect ### 1/5 — Can’t find help, no navigation *2024-10-02, version 1.4.5* This app is lousy! No navigation, no help, not intuitive. Why bother? ### 1/5 — Has not worked and claims no network *2024-04-09, version 1.4.5* I got this app to id plants in my yard. Even being connected to my 2gb fiber connection with 300mbs down and up the app says there’s no network connection. Have tried with cellular data and highspeed internet connection numerous times. ### 1/5 — This app is not worth the money. Need my money back pronto👎🏾👎🏾 down. *2023-03-02* This app is not worth the money. Need my money back pronto. Can’t leave a review. Keeps telling me no internet. 👎🏾👎🏾 down. with the same internet your app say I don’t have. I am gonna need all my money back. ### 1/5 — Worthless *2022-09-17, version 1.4.5* Took 2 ‘free’ photos. No I’d-it said I wasn’t connected to the internet. I am very much connected to the internet. I think it’s a scam to get you to take 3, then charge a subscription. Going to Apple to cancel right now. ### 1/5 — Same problem "no internet" --resolved *2022-09-15, version 1.4.5* To be clear, I haven't found a resolution for the problem within the app, but if you've been charged, with the intention of paying for the app believing it'd work like the description says but was let down& already paid (even after it's done pending). Apple will help you. Go to the apple support app (dark blue apple app) on the very front page of the app go to subscriptions and purchases, from there request a refund. If you're like me, and the app didn't work as you thought it would, they'll refund you. This is what happened in my case, of course I can't promise everyone will have the same result but apple was very helpful and it was a very simple, very short process. Of course if you did the trial and just forgot to cancel it, they won't help. Unfortunately, that part of it I believe is decieving and wrong (not on apples part) but it is up to you to cancel. Anyway thought this would help others who were in the same situation as me. ### 1/5 — Expensive... Poor navigation. *2022-06-13, version 1.4.5* Sorry... Not a good experience. First off, this is an expensive app, $30 annual subscription. The navigation is poor. Hard to get around in app. Very difficult to add an image already in your photos. Lastly, it wouldn't even connect to the internet, neither wifi or cellular. I can find nothing in the settings to allow an internet connection. For $30 bucks a year, performance and navigation needs to be top-notch, not basement bargain. ### 1/5 — Please fix! *2022-05-18, version 1.4.5* When this app worked it was great! It’ is ALWAYS reading no internet which then will not allow the pictures ti process. Once fixed I will adjust my reivew ### 1/5 — Anyone else experiencing issues with this app? *2022-05-01, version 1.4.5* I’ve always loved this app and I’m canceling due to not being able to use it! So frustrating I take a snap and then I get a notification I’m not connected to internet. I have full service there’s no place to even email customer support so annoyed! ## Most praised reviews (10 highest-rated) ### 5/5 — The best in the world super smart app ......... *2020-04-21, version 1.4.5* I get the name of the plant all the time the best app ever for real ### 5/5 — Highly recommended! *2019-10-22, version 1.3.3* If you love flowers and plants, don't hesitate to download it! When you meet a flower you like but you can't know what it is, you can use this app to help you, it's very accurate. Besides, my favorite function is the plant map. The flowers that have been identified will be displayed on the map. It is very convenient. ### 5/5 — Very Amazing and Helpful *2019-08-12, version 1.1.1* I love nature, and I am curious about nature, this app help me know more about nature in a very simple way! It’s based AI and it’s clever, it can help me recognized plants in seconds. This app worth five stars absolutely. Well done, keep going :) ### 5/5 — Most smooth plant indentifier ever *2019-08-02, version 1.1* I just love how quickly this app recognize plants I take a picture at. And the UI is the best among all similar apps. Love it, good work! ### 3/5 — To expensive *2019-11-27, version 1.4.2* $30 a year is ALOT! It’s a cool app. The price kills it. ### 3/5 — Got questions *2019-08-23, version 1.1.2* I loaded this app, it’s pretty cool. But when I did that something flashed on the screen and before I could read all of it, it disappeared. It looked like I would be charged. I don’t know, and can’t find it anywhere to see it. How do I cancel if so. I feel it was sneaky. Please reply. Les ### 2/5 — Internet *2023-04-10, version 1.4.5* My wife is fine but app says No internet ### 2/5 — Need wifi?!? *2021-07-30, version 1.4.5* It seems that wifi is required to use this?! 👎👎 ### 2/5 — Apparent Glitch *2021-07-09, version 1.4.5* I have only successfully used this app once since purchasing it. Each time since, I get a message that I have no internet, check my WiFi connection and try again. Multiple tries, no success. I know my WiFi is working. Disappointing. ### 2/5 — Free for 3 days, then $30 year. *2020-03-12, version 1.4.5* . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*