# PlanUp — user reviews > 45 indexed App Store user reviews of PlanUp by Prototec, rated 3.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/planup/id582235265/reviews - App overview in markdown: https://appshunter.io/ios/app/planup/id582235265.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 2 ## Newest reviews (12 of 45) ### 2/5 — Far to Expensive *2025-01-20* software is great how ever there are cheaper options available that do the same job. Only thing they dont do is populate the fields on rdsap go. **Developer response:** At just over £1 a plan including full phone call, and as you say integration with all the accreditation schemes in the UK we really do think that is good value. The integration is quite a big part - it can save a lot of time rather than working out calculations and entering them manually, hence the price point. But we understand there is no way to price it that suits everyone, unless its free! ### 2/5 — So hard to edit *2024-04-01* There is a lot of missing when you try to build a plan through this. ### 2/5 — Potential but lacking *2023-09-10* I did enjoy using this but it is very limited, especially when working with rooms that are not perfect rectangles. I regularly had to scrap a floor and start over in a different method due to quirks that didnt allow me to complete rooms for no apparent reason. Trying to use the floorplans created, again with irregularly shaped rooms, is also impossible as it doesnt include complete measurements on the plans when exporting, only a “x by y” statement under the room name and again only on perfectly rectangular rooms. ### 2/5 — Could be really good *2023-07-08* This app has the potential to be really useful, but has so many glitches that make it almost unusable. I can’t understand why the glitches are never fixed. ### 2/5 — Awkward *2021-12-11* Not easy to use. ### 4/5 — Great Service *2021-12-09* Having enjoyed a working relationship for the past 7 years, I would like to throughly recommend and thank, plan up for providing an excellent software package for 2/3D floor-plans. Furthermore the support staff, are excellent. They give friendly and professional advice with expertise that has successfully resolved any issues. Many thanks from the team at Decorum 2014 Limited. ### 2/5 — Problems with update *2021-06-07* After using the app for the first time since the update I’ve changed the rating. It crashed on me and lots all but one room. Wouldn’t let me back on and now I can’t get back online **Developer response:** Hi there, we have an auto-recover feature that I guess you were not aware off, so you shouldn't ever lose a plan. We have release an update two days after the one you got which we believe has fixed the issue you're talking about, but please feel free to contact our support team on (UK) 03458 678 222 or support@planup.co.uk for further assistance. Kind regards, James Davis PlanUp Support ### 3/5 — Needs a stylus cannot draw by hand *2021-03-20* App is good but needs a stylus , also cannot draw as freely as possible ### 2/5 — Curved Wall issue *2020-12-31* This has been great. I have been using it for 3 years now and it has been by far the best floor plan app I’ve ever used, however the latest update got rid of one of the best features of the app which is “edit curve” for curved walls. I do a lot of properties with curved walls and this has been my saving grace. Looks like I’m going to have to move on to a new app unless they undo this “fix”. **Developer response:** Hi there, unfortunately we had to remove this as a result to improvements to other area's of the software. We do intend to re-implement it but at the moment we don't have a time line on when it will be re-added, but we do hope in the coming months. What would be helpful to us is examples where you need to edit the curve. In the UK it's really not that often you get a curved wall that isn't a standard curve (which you can still do, you just can't edit them). This was part of the reason we took it out. If you could send examples to support@planup.co.uk, i would help us re-introduce it quicker - and maybe in a better way than before. KR James, PlanUp Support. ### 2/5 — Crashes on latest update *2020-02-16* Constant crashes on latest update: closing the app won’t solve it and the only fix is to remove the room. **Developer response:** Hi there, please get in touch with our support team if it crashes and they will sort you out. I can only imagine you are doing something that we don't see in normal use, as we have thousands of floorplans drawn per day and we don't see crashes. support@planup.co.uk or call us on 03458 678 222. KR, PlanUp. ### 5/5 — Rob Stevens *2019-10-09* Best floorplan software out there and great support . Have many happy clients. **Developer response:** Thank you for your feedback Rob, appreciated! ### 2/5 — Not installing *2019-09-19* I have used planup for years as it was a simple floor plan illustration tool. However it is repeatedly trying and failing to install on my iPad. Please fix asap **Developer response:** Hi, Which version iPad do you have? Sounds like a no longer compatible one if PlanUp is not installing. Please feel free to contact our support team directly at support@planup.co.uk if you require any further information. Kind regards, PlanUp. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-08-09* First of all the text on screen is tiny and I’m on a 27” monitor and wear glasses and can see perfectly with my glasses but the text is tiny. Another thing is you can set the measurements to imperial instead of metric but once you find the option you have to dial it in via decimal measurements. You can’t choose the thickness of the walls in imperial and it’s locked to metric. Totally garbage development. Not designed for anyone that knows construction/Architectural drafting. This is not the App you want! ### 1/5 — Awfully clunky, and expensive. *2025-08-29* I’ve been using PlanUp for 8 or so months now, purely due to the convenience of it being iPad based and on site. It can produce floorplans, though a lot of aspects are quite limited, mainly the symbols for different property features. Doors can only be open fully, there aren’t more than 3 french sliding doors, limited sinks, etc. Cupboards have massive walls, and are measured solely internally, so there’s a lot of trial and error to get your measurements into the app. The software interface is not iPad friendly, it has small buttons that require infinitely precise clicks, and if you don’t click exactly where it wants, you lose whatever info you had input - even the large buttons have a small area that actually registers a click. If a room name sits near anything you cannot click the item, such as windows and doors, and importantly measurements, it will only click the room name. If you turn a shape, the adjusting sliders remain unturned while the shape has rotated. Suddenly you’re left guessing at which one alters what axis, not great for a precision measure app. Once turned, these sliders have limited movement before they send the shape into some morphed unrecoverable mass. Sometimes you can place a window on a wall and it will be normal sized, sometimes it will randomly be tiny, and sometimes it takes up the entire wall. The same goes for shapes, which can randomly be absolutely miniscule. If you’ve got a wall roughly around the measurement it really is, which tends to happen as you get good at floorplans, you can no longer input the measurement as it will not move the wall to the correct length, it will just note it. It will also randomly ignore your dimension input and just have it as 2 meters. Occasionally a wall will line up with something else in the app, but not in real life. There is no way to have the wall in the app in its actual position as it will keep snapping to the other wall. The square meters is almost never correct, sometimes it’s a joke how far off it is, and this is with every single measurement manually put in. When exporting any floorplans, if you have more than one floor and they aren’t a lovely and convenient shape, it will space out your floors and shrink them down, with no option to shuffle the layout. This also shrinks your floors down to shocking quality, so you will end up exporting two floorplans just to get the floors in a somewhat decent quality - which comes under your monthly subscription of floorplan amounts. All in all it’s pretty pants, feels like an early iPod game which was transferred from PC. And the cherry on the cake is that it will crash, and when it crashes it will ask if you want to restore your floorplan. This works 95% of the time, but I guarantee the 5% time you click restore, you lose the floorplan, and it’s always the big ones. There’s no backups, not even a trace of the hours of work you’ve put in. Currently I am trying to fit in a redo on an enormous floorplan that I’ve just lost - which means another hour and a half battling this software. All of this, for £50 a month, what’s not to love. **Developer response:** Hi Archie, Thank you for your review. Taking time to articulate your difficulties is very constructive, which we really appreciate. Firstly, we can see that you subscribe to our service. If you ever have a problem, please pick up the phone or email us. We will be happy to support you in any way we can. Moving onto some specifics, we are aware that some options/hit areas can be difficult to select at times, We will look to address this. Windows like to 'best fit', however the best way to add a window is to select the window option then tap and drag it along a wall, to size it in one movement. The 'shown measurements' within a room will default to 2m when the room is an irregular shape, like an L shape for example. Also the measurement is hidden, prompting you that you have to edit it. We do not want to assume which wall you would like the measure from. However, we may look to alter this so we will just choose a wall to take the measure from. Right or wrong, this would likely be better than a 2m default. To move walls more accurately, please just zoom in or out. This will allow you to position them better. And we are very very concerned when you say that your sq area calcs are never correct. This will be a fundamental issue with your way you must be drawing your plans, because we pride ourselves on our measurements. Maybe you should give us a call, and we can do a remote session with you. See exactly what you are doing. Pop us an email, and we can get this arranged. Also image quality is very important, We have very few reports of image quality problems. Standard images are created as an A4 size at 300 DPI. Again, we would like to see any problems you are having first hand. Also if for some rare instance you believe you have lost a plan, call our team. We are auto-saving your plan in the background constantly. So as long as you have not deleted the App, and the 'lost plan' instance happened no more than 10 days ago, we will always be able to recover it for you. We have many businesses relying on the quality and stability of our product, so again, please just contact us if you ever have an issue. We can't look to improve our product without our customers reporting any issues they might find. Furthermore, we will look to get one of our team to contact you directly so we can get you up to speed, and running smoothly along with our 1000's of other happy customers. ### 1/5 — Failed to upload *2024-03-28* I can’t trust this system anymore , my floor plans have consistently failing to upload and being lost in the system causing me huge problems for my clients , I need a system I can trust that uploads ! **Developer response:** Hi there, sorry to hear that. We do have a new version due in the next few weeks which is hugely improved... hopefully that will sort out the issues you have been having. ### 1/5 — Horrible *2023-12-09* This app is horrible now. With every new update it gets worse. I’ll measure and map rooms and half of the time it’ll just delete rooms once I’m done. It crashes all the time. If there’s any angle that’s not a 90 degree angle, I’m sweating just waiting for it to crash and delete half of the plan again. I use this on an iPhone, an iPhone pro max, and an iPad and there’s no difference on any of them. **Developer response:** Hello Luekosb, We're really sorry to hear about your difficulties with our software. It's quite rare, but we acknowledge that sometimes creating acute angles might be a bit challenging. Regarding the frequent crashes you're experiencing, this is certainly unusual. Our software has an auto-recovery feature, so if a crash does happen, your plan should be intact when you reopen it. It's concerning to hear that you're losing half of your plan; this is not a common issue, as we have thousands of users creating plans every month without such problems. It sounds like there might be a unique issue with your device or the way the software is being used. We're here to help you get to the bottom of this. Our support team is always ready to assist, and we respond promptly. For our subscribers, we offer the added convenience of phone support to tackle any issue directly. We're committed to making sure our software works smoothly for you, and if there's a persistent issue, we'll make sure it gets the attention it needs from our development team. Please do reach out to our support team. We're eager to work with you to resolve these issues and ensure a better experience with our software. In regards to updates, we haven't actually done one an update since September 2021 so not quite sure what you are referring to with every new update. We have a brand new version due at the start of 2024 with hundreds of bug fixes and improvements. Looking forward to assisting you soon. ### 1/5 — The worst app in existence *2020-03-23* This app has caused more confusion and frustration than any other piece of technology I’ve ever used. I would rather hand sketch my plans than use this app. **Developer response:** Hi there, We have 40,000 floorplans a month drawn in this App with relatively low support, so I can only assume you're having issues with have either not seen before, or our other customers don't get. PlanUp is easy to use for the majority of properties, so I'd really like to get in touch to understand what actual problems you are having. Please contact us on support@planup.co.uk and we will help you out. ### 1/5 — Defective, unreliable app *2019-09-24* PlanUp is a substandard app, especially in regards to user experience/usability. But what motivates this review is the new version (3.00). The new version is defective and utterly unreliable. It has multiple defects, but also can “break” the floor plan spontaneously (in my case it has happens during save/finish, and after making changes to walls -it deletes objects). It’s clear that this version wasn’t tested properly, which I find inconsiderate with the users and shows a lack of responsibility. It has been three weeks since this release and Prototec hasn’t solved the problems nor done a rollback to the previous version. I continue using this app (as it happens with other users) only because it’s the one used by the company I work for. **Developer response:** Hi, We are sorry to hear you are having problems. This update has brought some issues and we are working flat out to get them fixed - we are hoping for a new version today in the next couple of days. We can assure you it was tested, unfortunately in all software things do get missed which may seem obvious to you. Due to the nature of doing update via the App Store it is not straight forward doing a rollback, however we are confident with the update due hopefully tomorrow that will address your issues. Please feel free to contact our support team directly at support@planup.co.uk if you require any further information. Kind regards, PlanUp. ### 1/5 — update has destroyed productivity *2019-09-23* Crashes constantly, details disappear, can’t handle anything but 90 degree angles or forget getting anything done. Terrible update! **Developer response:** Hi, we are sorry to hear of your issues. We have an update coming hopefully tomorrow that should sort out the issues you are having. Please feel free to contact our support team directly at support@planup.co.uk if you require any further information. Kind regards, PlanUp. ### 1/5 — Please fix *2019-09-20* Update is trash, please revert to old method. App now crashes and doesn’t open **Developer response:** Hi, We are sorry to hear you are having problems. This update has brought some issues and we are working flat out to get them fixed - we are hoping for a new version today in the next couple of days. Please feel free to contact our support team directly at support@planup.co.uk for the crash issue, we should be able to sort you out. Kind regards, PlanUp. ### 1/5 — Great software - fundamentally flawed by unstable update *2019-09-17, version 3.01* The latest update crashes with no recovery of the plan you started and still looses/relocates icons and rooms. Currently not reliable. There was no warning as to this update coming and no option to revert. As a user since the inception of PlanUp, it is very disappointing that such a flaky update has been imposed against the users without the option to revert until the version has been refined. ### 1/5 — The worst of the worst *2019-09-11* My company requires us to use it, it’s so unreliable that we have to screen save every floor plan we do. It is the only app got worse after its update in my experience with iOS as a whole. What a joke...I can’t believe big company pays big bucks for this useless thing **Developer response:** Hi there, we are sorry that you seem to be having issues. Please contact us for help and we will look into your specific issues. support@planup.co.uk. ## Most praised reviews (10 highest-rated) ### 5/5 — Best floor plan software out there *2025-06-09* PlanUp is awesome, integrates with my accreditation app and saves me loads of times. Fantastic support available and always updating the software to ensure it’s ahead of the game. **Developer response:** Really appreciate your feedback! ### 5/5 — Fantastic support, essential for EPCs *2025-02-02* The tech support staff do an incredible job. They genuinely care and have helped me massively. **Developer response:** Thank you for your comments, much appreciated! ### 5/5 — Great software *2022-02-03* I have been working with PlanUp for many years and have always found their software great to use. If ever I need technical questions answered they are always at the end of the phone to help. ### 5/5 — Used plan up for 20 years still the best for us *2021-11-30* We’ve used the plan up software on iPads fir many years and find them very useful to display 2D and 3D layouts of properties at a glance. Buyers love them. **Developer response:** Wow L Sam, 20 years! That definitely deserves a reward. Please contact our support team and mention your review. You probably know the software better than us, haha! ### 5/5 — Best floor plan software on the market *2021-11-29* Easily the best floor plan software on the market! Support staff are incredible with all the questions I have needed. Regularly updated and brilliant versions of the iPad and iPhone. **Developer response:** Hi Benerz, thank you so much for your review. ### 5/5 — Industry Standard Floorplan Software *2021-11-27* Planup (formerly The Mobile Agent) is the industry standard for floor plans for estate agents and energy assessors. From an estate agents perspective, the software is capable of producing plans quickly and with relatively little knowledge. Having a grasp of how houses go together is an advantage, but it’s certainly not something your regular Joe Public couldn’t pick up with half an hours training. For energy assessors, the ability to link it with Elmhurst Energy’s RDSAP GO software makes for rapid onsite surveying and reduces audit times significantly. There’s a couple of minor gremlins in there, but I produce half a dozen plans every day and I wouldn’t even consider using anything else. **Developer response:** Thank you for your feedback, Steve Norfield. ### 5/5 — Great and easy to use. *2021-11-26* I use plan up for floor plans and I find it very easy to use with great results. The introduction of the I pad and then I phone software have made it very versatile and suits my needs perfectly. I would strongly recommend PlanUp. **Developer response:** We really appreciate your recommendation, GIANV123. ### 5/5 — Easy use floor plan with great support *2021-11-26* We have been using PlanUp for the past five years and the latest version allows us to draw fast accurate plans on site quickly and intuitively. If you are looking to produce floor plans that are great looking with lots of custom branding colours then look no further than this app. EASSNI Limited **Developer response:** Thank you for your review, L_Ron ### 5/5 — Best Floorplan software, Best support *2021-06-09* If you require Floorplan software that is easy to use, produces quality Floorplans to industry standards, together with customer support, on the rare occasion you need some help, then look no further. I have been a customer of Planup for many years and while staying abreast of developments in floor planning products elsewhere there is nothing in my view to compete with their combination of a great product, ongoing development and the support provided whenever you need it. The support team are ALWAYS friendly, helpful and keen to resolve any questions you may have. The software is regularly updated with new developments and the team are open to suggestions for product improvement ideas. I highly recommend Planup as THE FLOORPLAN SOLUTION to everyone. **Developer response:** Hi Combe1, thank you so much for your glowing review. ### 5/5 — Best iPad floor plan software *2020-08-09* An absolute must for floor plans on iPad, especially if you’re an Energy Assessor and even if you’re not. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*