# Platinum App

> App to control Hunter Douglas motorized window coverings and set custom shade positions. (iPhone/iPad app by Hunter Douglas.)

- Source: https://appshunter.io/ios/app/platinum-app/id556728718 (this page in markdown: same URL + `.md`)
- Developer: [Hunter Douglas](https://appshunter.io/developer/497700522)
- Category: Lifestyle
- Price: Free
- Rating: 1.50/5 from 44 App Store ratings · 96 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.1 · 124 MB
- Languages: American English
- Released: 2012-09-18
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/platinum-app/id556728718/reviews.md

## What is Platinum App?

Create the perfect mood in your home using the Platinum™ App from Hunter Douglas. Use your Apple® mobile devices to easily control Hunter Douglas motorized window fashions.  Far more than a just a remote, the Platinum™ App enables users to preset and reset the precise position of multiple motorized window coverings for optimal privacy, security, energy management and mood. Moreover, customized slider bars for each Hunter Douglas motorized window covering make programming slide-to-set simple. 


•Move your motorized shades individually, by room, or throughout the home any time of the day.  
•Use the app’s built-in timer feature and set your motorized shades to open or close… day or night… all week long.
•Precisely control the natural light in every room through the use of Scenes, Room controls, and timed events.  Tilt vanes open to greet the day or close your shades at night for privacy and security.  
•For more information about the Platinum App and motorized window fashions from Hunter Douglas, visit a Hunter Douglas dealer in your area.

## Key features

- Control motorized window fashions
- Preset and reset shade positions
- Schedule shade opening/closing
- Customize shade programming
- Control shades individually or by room

## What do users think of Platinum App?

Overall sentiment: negative

**Pros**

- ⏰ Automated scheduling with timer functionality
- 🎬 Scene control for multiple preset configurations
- 🌅 Sunrise/sunset automation feature
- 👍 Intuitive slider interface for shade positioning
- 💰 Cost-effective add-on to existing blinds
- 🔧 Generally works well once properly configured
- 📱 Multi-device support (iPhone/iPad)

**Cons**

- 🐛 Frequent connectivity and syncing failures
- ⚠️ Unreliable app performance and crashes
- 🔌 Requires constant system resets and troubleshooting
- 📵 Non-functional remote access despite advertised feature
- 🚫 Poor compatibility with iOS updates
- 💸 Expensive product with inadequate support
- 🔄 Inconsistent shade response to commands
- ❌ Abandoned support for older Platinum system users
- 🎨 Poor user interface design and navigation
- ⏱️ Scheduling frequently stops working without explanation
- 🔗 Unreliable WiFi connection management
- 🚨 Hardware bridge failures and obsolescence
- 📊 Inconsistent sunrise/sunset calculations
- 🔐 Limited to local network control only

**Commonly reported bugs**

- App freezes between loading screen and scenes
- Network connection constantly reported as lost
- Shades randomly activate at unscheduled times
- App loses memory of settings after restart
- Sunrise/sunset times off by 2-3 hours
- Scenes work less than 50% of the time
- Bridge controller loses time synchronization
- Firmware updates brick the bridge device
- App incompatible with iOS 14, 18.6 and later versions
- Shade position display doesn't match actual position
- Repeater connectivity issues with remote shades
- App won't progress past settings screen
- Manual remote control interferes with scheduled events
- Shades fail to respond to commands intermittently
- Scene programming resets unexpectedly

**Most requested features**

- Remote access/control from outside home network
- Apple Watch app support
- Integration with IFTTT and Harmony Hub
- Top-down/bottom-up shade support
- Increased shade limit per room (currently 8)
- Better scene organization with folders
- Drag-to-reorder functionality for scenes
- Automatic time zone adjustment for DST
- Ability to view and adjust location data for sunrise/sunset
- Improved documentation and user guides
- Compatibility with newer home automation platforms
- Better error messages and troubleshooting guidance

## Recent user reviews (10 of 96)

All indexed reviews: https://appshunter.io/ios/app/platinum-app/id556728718/reviews.md

### 3/5 — Stopped working with 18.6 Update

*2025-08-02, version 2.0.12*

We’ve had our Hunter Douglas motorized shades for over 10 years with only a few issues but now it seems the app is obsolete after installing iOS 18.6

Has anyone else experienced this?

### 1/5 — Spent thousands of dollars and now app is outdated

*2024-03-21, version 2.0.12*

Spent thousands of dollars getting this product in my house about 10yrs ago and now the app doesn’t work and they don't seem to care. I do t have thousands more to upgrade and it’s kind of wrong of them to not put out the update for this to work for the customers that spent that kind of money in the past. New customers beware , this is how they treat you

### 1/5 — App

*2024-02-25, version 2.0.12*

The app doesn’t work.

### 1/5 — Unsupported and now abandoned by Hunter Douglas

*2023-04-11, version 2.0.12*

It worked well until it didn’t. Shame on them for charging so much money and then leaving us all in the ditch with no tech support.

### 1/5 — Awful. Forced to replace blinds

*2022-12-05, version 2.0.12*

The Controller is terrible and without updates for years.  To the point where I cannot get any of my blinds to work and have to rip and replace.

### 1/5 — Awful in every way

*2022-04-29, version 2.0.12*

A terrible, terrible app.  Totally unreliable.  Impossible to program.  Seems to agree to new settings based on phase of the moon or the weather pattern, but not what buttons you push in the app.  It’s hard to imagine a development team that could make something this straightforward so impossible to use.

### 2/5 — iPhone 12 Pro

*2021-10-11, version 2.0.12*

Il ne fonctionne pas avec mon  iPhone 12 Pro j’espère que pouvez remédier à la situation.😢🙏

### 1/5 — No Remote Access??!

*2021-01-29, version 2.0.12*

How, in this day and age, there not be remote access to the shades from this app. It makes me feel like I made a mistake in buying Hunter Douglas👎👎👎👎👎

### 1/5 — iOS 14 issues

*2020-12-15, version 2.0.12*

With the release of iOS 14 earlier this year, this app is close to being non-functional. The app will jump between the loading screen and your scenes constantly claiming a loss of network connection. If you have quick fingers you can eventually tap on one of your scenes but that’s it. You don’t have any time to set up routines or update groups. Please fix this app as it is a great way to control the shades!

### 1/5 — Hunter Douglas app

*2020-11-23, version 2.0.12*

What a miserable application this is – – it really bad don’t buy that product.

## Frequently asked questions about Platinum App

### What does the Platinum App do?

The Platinum App allows you to control Hunter Douglas motorized window fashions from your Apple mobile devices. You can easily adjust the position of your shades, set custom schedules, and create scenes for optimal privacy, security, and energy management.

### What are the key features of the Platinum App?

Key features include individual or group control of motorized shades, a built-in timer for scheduled operation, and precise control over natural light through scenes, room controls, and timed events. Programming custom shade positions is made simple with slider bars.

### Is the Platinum App free to use?

Yes, the Platinum App is free to download and use. There are no in-app purchases or advertisements mentioned in the description.

### What devices is the Platinum App compatible with?

The app is designed for use with Apple mobile devices. It is specifically for controlling Hunter Douglas motorized window fashions.

### How can I use the Platinum App for mood setting?

You can create the perfect mood in your home by using the app to precisely control your motorized window coverings. By setting specific shade positions and utilizing timed events or scenes, you can manage natural light to enhance the ambiance of any room.

## Version history (last 5 releases)

### 2.0.12 — 2018-02-20

This app has been updated by Apple to display the Apple Watch app icon.

Bug fixes and performance enhancements

### 2.0.11 — 2015-08-11

Removed app rating reminder
Communication bug improvements

### 2.0.9 — 2014-10-08

- The settings screen now shows additional bridge information
- Added a way to manually force a refresh of sunrise/sunset times on the bridge
- Added the ability to manually override the device's lat/long for sunrise/sunset calculation
- Various bug fixes related to sunrise/sunset functionality
- Numerous other bug fixes

### 2.0.8 — 2014-03-05

Bug fixes.
Update to the bridge firmware.

### 2.0.7 — 2014-01-27

- Updated stability
- Added functionality to schedule scenes relative to sunrise and sunset

## Apps similar to Platinum App

| App | Rating | Price | Category |
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| [Savant Power & Light](https://appshunter.io/ios/app/savant-power-and-light/id1590957877) | 5.0 (13) | Free | Lifestyle |
| [Kirsch Automation](https://appshunter.io/ios/app/kirsch-automation/id1469943618) | 4.0 (25) | Free | Lifestyle |
| [MySmartBlinds](https://appshunter.io/ios/app/mysmartblinds/id1042778784) | 2.5 (100) | Free | Lifestyle |
| [Savant Power Storage](https://appshunter.io/ios/app/savant-power-storage/id1444829870) | 2.0 (4) | Free | Lifestyle |

## More apps by Hunter Douglas

- [PowerView](https://appshunter.io/ios/app/powerview/id1009384826)
- [Hunter Douglas Events](https://appshunter.io/ios/app/hunter-douglas-events/id1321118265)
- [Hunter Douglas The Link](https://appshunter.io/ios/app/hunter-douglas-the-link/id1336630607)
- [Hunter Douglas Ref Guide](https://appshunter.io/ios/app/hunter-douglas-ref-guide/id1488455670)
- [Hunter Douglas Dealer Display](https://appshunter.io/ios/app/hunter-douglas-dealer-display/id6746557715)

All apps by Hunter Douglas: https://appshunter.io/developer/497700522

## Related topics

[shade control](https://appshunter.io/ios/topics/shade-control) · [hunter douglas powerview](https://appshunter.io/ios/topics/hunter-douglas-powerview) · [hunter douglas](https://appshunter.io/ios/topics/hunter-douglas) · [hunter douglas power](https://appshunter.io/ios/topics/hunter-douglas-power)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*