# Platinum smiONE Visa Prepaid — user reviews > 185 indexed App Store user reviews of Platinum smiONE Visa Prepaid by Systems & Methods, Inc., rated 4.70/5 from 18,554 ratings. - Source: https://appshunter.io/ios/app/platinum-smione-visa-prepaid/id1147476680/reviews - App overview in markdown: https://appshunter.io/ios/app/platinum-smione-visa-prepaid/id1147476680.md - Rating breakdown: 5★ 14,728 · 4★ 2,678 · 3★ 503 · 2★ 199 · 1★ 446 ## What do users think of Platinum smiONE Visa Prepaid? Overall sentiment: neutral **Pros** - 🚀 Always working - 🚀 Great app - 👍 Easy and reliable - 👍 Convenient app - 👍 User-friendly - 👍 Informative - 👍 Helpful - 👍 Seamless experience **Cons** - 🐛 Login issues - 🐛 Glitches - 🐛 Connectivity problems - 🐛 Inconsistent Face ID - 🐛 Billing issues - 🤑 Excessive fees - 🤔 Pointless features **Commonly reported bugs** - Login credentials reset not working - Deposit check feature not working - Frequent logouts and login issues - Freezing on loading screens **Most requested features** - Ability to transfer own money - Ability to send money - View full card number - Show pending deposits - Improve transaction history navigation - Add bill payment functionality ## Newest reviews (10 of 185) ### 3/5 — Serves its purpose! *2026-08-21, version 2.0.51* This application is equivalent to most ordinary, foundational applications that are involved with loading, transferring and/or handling of your specified digital finances; it has an easy-to-use interface, a simple and clean user-dashboard, and I suppose if I had to make at least one recommendation, it would be for the app developers to provide a digital opportunity (within the application, itself) to “DISPUTE” any/all transactions displayed within the applications “financial activity” dashboard; not only could you transfer finances and view finances, and see a history of your transactions (as per the specific pre-loaded money card affiliated with this application) but, you could also dispute any errors you may notice —and generally have more professional assistance available to you, within the application. I hope for this application, one day, to be similar to digital financial applications, such as “Bank of America”, “Citibank”, “Wells Fargo” and etc. Just because the money card in question, here, is a “pre-loadable” card and therefore does not require correspondence to a traditional bank &/or banking account(s)—— doesn’t necessarily imply we, the users, require less from this corresponding application, nor does it mean the integrity of our fiscal technologies should reflect lesser than that of other related applications. ### 4/5 — It’s a good app *2026-07-09, version 2.0.47* Its a good app I just wish it came with a savings account connected like other bank apps ### 2/5 — Need Update *2026-07-03, version 2.0.47* When you’re in the Activity tab looking at your transactions there’s many times where you cannot see the dollar amount clearly. The dollar amount will be written over the name of the company. Those instances for some reason the + or - will be on top of the dollar amount on its own line instead of besides it. That pushes the dollar amount down and writes it over the description! It’s been months. It’s time for a fix! ### 2/5 — Ugh *2026-06-23, version 2.0.47* My biometrics isn’t working and I can’t see my balance iv tried everything ### 3/5 — No option to transfer funds that were deposited to card to the owners own bank account *2026-01-29, version 2.0.36* No option to transfer funds that were deposited to card to the owners own bank account ### 4/5 — Re *2026-01-13, version 2.0.34* Keeps logging me out and forgetting my password and my Face ID ### 5/5 — Easy *2025-12-24, version 2.0.34* The cord is easy and efficient to use. The app makes it easier to keep count of your money. ### 3/5 — Glitch? *2025-12-16, version 2.0.33* Overall has been a good app for me. I’ve been able to deposit checks just fine up until a week or two ago. I can click on every tab just fine, including deposit a check. But that’s as far as I’ve been getting. It “loads” but keeps me on the same screen and not allowing me to move forward. ### 5/5 — Always functions well and fast *2025-12-09, version 2.0.33* I don’t have any complaints about the app. I like all the features it has to offer and makes things easy! ### 3/5 — Convenient *2025-12-08, version 2.0.33* The only problem I have is that I can’t click on the transactions themselves. I wish I could click on each one like as they’re pending because certain apps like shien sometimes want me to confirm my order, but they want me to click on the transaction and you can’t do that on this app so therefore they will send my money back and not let me order with this card. Other than that I love it I can’t complain. ## Most critical reviews (10 lowest-rated) ### 1/5 — Barely works *2026-06-13, version 2.0.46* This app won’t let you change your pin or request a new card. It freezes up when switching menus. It won’t let me link any thing to the card to transfer funds out. It won’t connect to any of my mobile transfer account like Venmo. ### 1/5 — Cannot transfer funds *2026-05-13, version 2.0.44* Why is this even a listed option when you can’t add a bank account to transfer funds. ### 1/5 — The worst bank card *2026-04-09, version 2.0.40* Why charge a fee whenever card declines especially for child support payments should be illegal system is down a lot online I’m switching asap ### 1/5 — App not opening *2026-04-06, version 2.0.40* Cannot get passed login ### 1/5 — Always something wrong *2026-04-06, version 2.0.40* I have had to use this card w no other options to get my children’s child support, super inconvenient and frustrating website never works right I can’t even get into my account. I don’t understand why we HAVE to use this card and he can’t just give me the money. Super fishy that every penny is looked at and nothing can be private. ### 1/5 — Card service *2026-03-26, version 2.0.39* It’s bad I hate the card and the app ### 1/5 — Ugh *2026-02-20, version 2.0.38* This app sucks! It’s constantly kicking me out and not recognizing my password! I can’t change my number on it to change my password. It’s frustrating. ### 1/5 — Terrible *2026-02-18, version 2.0.38* The card is terrible. Always a fee. It use to allow you to add card to Apple Pay from the app and now it no longer does that. ### 1/5 — Absolutely horrible *2026-01-24, version 2.0.36* This card was issued to me by the state and it’s absolutely terrible if it’s not a extra hold on a purchase here comes some fee for something smh ### 1/5 — Mobile Check deposit isn’t working *2026-01-14, version 2.0.36* It’s so frustrating I can’t deposit a check I received in the mail via the app. I wish they’d fix it. ## Most praised reviews (10 highest-rated) ### 5/5 — Child support card *2026-09-03, version 2.0.52* I like how easy it is to use the app. It keeps you informed of your money. You can decide if you want different things sent via email or text. ### 5/5 — Luv it *2026-08-09, version 2.0.50* I’ve always used this!!! I love it. I have never had a prob with it ### 5/5 — no complaints💯 *2026-08-08, version 2.0.50* easy to use stress-free easy to get started easy to save money and track it never any issues had it for the whole time it’s been out highly suggest thanks SMIone!!!💯❤️ ### 5/5 — User *2026-07-31, version 2.0.50* Love the notifications and updates. ### 5/5 — Detailed *2026-06-10, version 2.0.46* I like the amount of information that you can monitor through the app. ### 5/5 — Easy access *2026-06-08, version 2.0.46* This app is so easy to access and use at any time i also like that I can track my spending on it ### 5/5 — Dee Dee’s money *2026-03-15, version 2.0.39* My bm is making her payments on time thankfully and I owe it all to you all for keeping me updated throw the app and text messages yeeee haweeeee ### 5/5 — Great app *2026-02-17, version 2.0.38* I love this app it is very easy to use ### 5/5 — Sufficient. *2026-01-08, version 2.0.34* It does what it’s supposed to do! The only thing I don’t like; is that I cannot see my full card number. If I need it, I have to get the physical card, instead of being able to copy it. Small annoyance, but 10/10 efficient. ### 5/5 — Option to change phone *2026-01-04, version 2.0.34* Options to change phone numbers or email address because so many people didn’t have access to there phone number or email details and there can’t change it on the app so make it easier for people to change their phone number or email details --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*