# Platinumlist: Events & Tickets — user reviews > 155 indexed App Store user reviews of Platinumlist by PLP Events, rated 4.80/5 from 2,757 ratings. - Source: https://appshunter.io/ios/app/platinumlist-events-and-tickets/id1538602869/reviews - App overview in markdown: https://appshunter.io/ios/app/platinumlist-events-and-tickets/id1538602869.md - Rating breakdown: 5★ 2,540 · 4★ 137 · 3★ 16 · 2★ 7 · 1★ 57 ## What do users think of Platinumlist? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast and efficient - 💡 Wide variety of events - 🔒 Secure payment process **Cons** - 🐛 Buggy app with crashes - ❌ Poor customer service - 💸 Hidden fees and charges - 🔍 Difficult to navigate and find events **Commonly reported bugs** - Tickets not showing up in app - App freezing and logging users out - Promo codes not working as expected - Inconsistent behavior across platforms **Most requested features** - Ability to change or refund tickets - Better search and filtering options - Integration with Apple Wallet - Improved app stability and performance ## Newest reviews (12 of 155) ### 2/5 — تسائل ؟! واتمنى ينظر بالحسبان *2025-11-29, version 2.0.10* ليش تاخذ رسوم خدمة من العميل ليش ماتاخذ الرسوم من صاحب الفعالية ؟! ### 1/5 — حاجز تذاكر ولا حصلتها ولايردون عليك خدمه سيئه وسحبو الفلوس *2025-11-22, version 2.0.9* حاجز تذاكر ولا حصلتها ولايردون عليك خدمه سيئه وسحبو الفلوس ولايردون على التطبيق او الواتساب او الايميل ### 1/5 — Customer Service *2025-11-16, version 2.0.8* Very bad! no tickets sent to my email. no contact numbers by phone, only chatbot. never ever use this App. ### 1/5 — Promo codes don’t work *2025-11-09, version 2.0.7* Trying to use the promo codes from Emirates NBD and only works from mobile browser. The app and desktop does not accept the promo codes. Website also on the slow side. Wish La Perle would have their own checkout system as this clearly isn’t a good UX. ### 2/5 — Good app but only for confirmed plans *2025-11-03* Good app. Lot of shows. If your plan changes then you are at the mercy of Platinumlist. Even if you have chosen refund option, refund is not guaranteed. Customer service don’t care. It’s a monopoly kind of situation unfortunately, I wish there was alternative provider for our favorite shows ### 1/5 — Dont book *2025-11-03, version 2.0.6* You may book & on the day of event you will go & find nothing their No updates from the booked places on timing & day off No reply from customer care Waste of time & money ### 1/5 — Bad Application *2025-11-02, version 2.0.6* They take my money without sending me a ticket, I tried to contact with the support but they didn’t answer!!!! ### 1/5 — Latest update *2025-11-01, version 2.0.6* Latest update is really bad and the interface became worse besides the app crashes a lot ### 1/5 — The worst customer service ever! *2025-11-01, version 2.0.6* I’ve been trying to reach their customer service, but there’s no response. When they do reply, it’s always delayed, and they justify it by saying they’re under pressure — a poor excuse for such a large platform. A company of their size should be prepared for high demand, but unfortunately, it seems the situation is beyond their control. ### 1/5 — Worst customer service team *2025-10-28* Possibly the worst customer handling team they have, no timely response at all. ### 1/5 — They don't return the money *2025-10-24, version 2.0.5* We bought a ticket for a children's event, but the child got sick. They won't refund the money. Even when supporting documents were provided, the specialists refused to refund the money, even though their terms and conditions stipulated this. ### 3/5 — The program *2025-10-12, version 2.0.4* Not easy to use.. I can’t change the language or the setting ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Happy *2026-08-21* Why are you making it mandatory to download the app again and again. Why can’t you allow to share the ticket on more than one mail or WhatsApp. The app doesn’t even allow to download the booked tickets and share. Why is it that we need to have the app to show the ticket at the event. ### 1/5 — Refund Guarantee? More like Refund Runaround. *2026-05-28* I paid an EXTENSIVE amount for VIP tickets and the “Refund Guarantee” on the Shakira Live at 974 concert in Doha (which was cancelled), and front row tickets for John Legend another Refund Guarantee on the John Legend concert, which was postponed in Doha mainly because I spent SO MUCH MONEY. I submitted refund requests for both events intentionally, yet Platinumlist has continuously delayed and avoided resolving the issue. What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased. As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses. I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised. ### 1/5 — Abuse of notification *2026-05-26* Dear Apple App Review Team, I would like to report this app for abusing push notifications for advertising and promotional purposes. The app frequently sends excessive marketing notifications, engagement bait, and misleading alerts unrelated to essential functionality or account/security updates. The notifications appear designed to manipulate users into reopening the app rather than providing legitimate service-related information. Additionally, the app does not provide a clear unsubscribe or opt-out option for advertising notifications. This negatively affects user experience and appears inconsistent with Apple’s App Store guidelines regarding respectful notification usage and user consent. I respectfully ask Apple to review this app’s notification practices and take appropriate enforcement action if violations are found. ### 1/5 — Cancelation policy not clear *2026-03-21* They cancel without clear communication The worst customer experience ### 1/5 — 100mb app? Wtf *2026-02-03, version 2.1.4* Laughably bad app that takes up a massive amount of space. ### 1/5 — Scam, they just want to sell tickets and offer nothing in the way of support thereafter *2026-01-22, version 2.1.3* Buy your tickets directly from the event space or event host. Do not waste your money with them. There is zero interest in providing any form of customer support. They’re just there to collect money. ### 1/5 — Scam….Scam *2025-12-29, version 2.1.2* This is a massive scam when they offer you combo packages and never provide you the codes for combo entertainment. No customer service and long delayed irritating responses. Never get into their scam.. ### 1/5 — خدمة العملاء ضعيفه + تغير مقاعد المحجوزه *2025-12-17* حجزت عندهم حق مونستر و تفاجئ تم تغير المقاعد من دون رجوع لي + المقاعد الي اخترتها تمت فاضيه ### 1/5 — Worst customer service *2025-11-26, version 2.0.9* Unbelievable how these guys operate, worst customer service ever! They cancelled a show and sent an email for a refund within 15 days, today marks 1 month and yet no response neither email, WhatsApp or their online chat on website. Additionally non of the phone numbers works! ### 1/5 — Bad customer service *2025-11-24, version 2.0.9* I had a very disappointing experience with Platinum List’s customer service. Reaching out to them through any platform—Instagram, chat, or email—was nearly impossible, and responses were extremely slow and unhelpful. It felt like there was no proper support team in place to assist with inquiries or issues. Overall, the lack of timely communication and effective support makes the service very frustrating to rely on. ## Most praised reviews (10 highest-rated) ### 5/5 — Besttt *2026-03-19* FASTTTT AND CLEAN 🙏🏼 ### 5/5 — Easy *2026-02-13, version 2.1.7* Great app, fast and simple ### 5/5 — TheKyuubi88 *2026-01-14* It’s amazing and easy well done ### 5/5 — الرياض *2025-12-05* متأكدة أن فعاليات تذاكرها من بلاتنيوم ستكون رائعة جداً وياليت نجد كل الفعاليات المسرحية تكون تتبع بلاتنيوم والمركز الثقافي ### 5/5 — Very nice and easy *2025-11-17, version 2.0.8* I like ### 5/5 — Emtenan *2025-11-08, version 2.0.7* Fattah ### 5/5 — BAITHAK *2025-10-27, version 2.0.6* It was so easy and safe to book through PL ### 5/5 — Rate *2025-10-19, version 2.0.5* Best app for emirates for events so easy and fast I don’t believe on it ### 5/5 — Dr Fatma *2025-07-20, version 1.0.93* السلام عليكم المنظمين عند البوابه صعب التفاهم معهم نريد الوصول الي مدخل المسرح ومعنا سائق ينزلنا فقط ولم يوافقو ووجوهنا الي عربيات الجولف وهذه لها مشاكل الدفع عند الاستعمال في كل مره ، وعدم الانتظام والطوابير الطويله ، نرجو ملاحظة وتصليح الوضع ، هذا علاوة علي تأخيرنا لمده طويله قبل البوابة الرئيسيه هناك مداخل اخري عن طريق الجامعه نرجو توضيحا للجميع . شكرا علي جهودكم ونحن معكم منذ بدايتكم في الثمامه . طبعا كل شئ آخر من تنظيم واحترام لموعد بدأ العرض والمنظمين الداخلين روعه .شكرا ### 5/5 — يجنن *2025-07-05, version 1.0.93* يجنن وثقه رحت فيه حفلة في دبي رهيبه وثقه انصحكم فيه يجيب كل الفعليات حسب اختيار المدينة و دولة --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*