# PLAY Wallet (WEMIX) — user reviews

> 546 indexed App Store user reviews of PLAY Wallet (WEMIX) by WEMIX PTE. LTD., rated 1.80/5 from 91 ratings.

- Source: https://appshunter.io/ios/app/play-wallet-wemix/id1531057807/reviews
- App overview in markdown: https://appshunter.io/ios/app/play-wallet-wemix/id1531057807.md
- Rating breakdown: 5★ 15 · 4★ 2 · 3★ 2 · 2★ 2 · 1★ 70

## What do users think of PLAY Wallet (WEMIX)?

Overall sentiment: negative

**Pros**

- 👍 Easy to use
- 🚀 Smooth performance
- 💡 Useful features

**Cons**

- 🐛 Frequent crashes
- 🔑 No password recovery option
- ⚠️ Unstable updates
- 🤖 Poor customer support

**Commonly reported bugs**

- Login issues with Google/Facebook accounts
- White screen/loading problems
- Transaction failures and delays
- Inability to access wallet after updates

**Most requested features**

- Add password reset functionality
- Improve app stability and reliability
- Provide better customer support channels
- Optimize for iOS devices

## Newest reviews (19 of 546)

### 4/5 — Ios26

*2025-09-16, version 2.5.0*

Não está funcionando no momento

### 2/5 — No funciona el swap

*2025-02-28, version 2.5.0*

En cualquier transacción aparece el error 503

### 2/5 — Private key

*2024-11-26, version 2.3.2*

Как восстановить приватный пароль??

### 3/5 — Need private key

*2024-08-27, version 2.3.2*

I have never used password before, i use only google account to login. Now i can’t open this app, it needs password. It stops at “show private key” screen dev any solution?

### 1/5 — Lost key and not work

*2024-08-23, version 2.3.2*

Forgot to key code then cant enter to my wemix wallet. How easy to lost to your 3years account like this

### 1/5 — ลอคอินไม่ได้

*2024-08-16, version 2.3.2*

ลอคอินไม่ได้

### 1/5 — 드레이코 거래 어떻게 해야해요??

*2024-08-15, version 2.3.2*

드레이코 거래 어디서 어떻게 해야해요??
플레이월렛이 안되네요??

### 2/5 — 로그인이 안됩니다

*2024-08-12, version 2.3.2*

로그인이 안되요

### 1/5 — Poor update and client services

*2024-08-06, version 2.3.2*

After update cannot login because private key, it was never asked before and it didn’t tell us new user to save the private key incase someday we might need it. Now the wallet stuck cannot log in and cant do anything to recover. So bad and poor update.

### 1/5 — Forgot Private Key

*2024-08-05, version 2.3.2*

I can't log in because my private key is stuck. Please help me solve the problem.

### 1/5 — SCAM EXCHANGE

*2024-08-01, version 2.3.2*

This exchange is most crooked service I ever used. This service charged me unreasonable swap fees. They deducted almost 30% on what my token is worth when I swapped it to wemix so I can transfer to other exchange. DO NOT DOWNLOAD OR USE THIS.

### 1/5 — Fudeu meu mano

*2024-07-31, version 2.3.2*

Atualizou o aplicativo sem ele pedir e  perdeu a chave primária e o suporte não ajuda o cara a recuperar a senha!!!! Dando uma estrela pq não dá para ir com zero estrelas!!!!

### 1/5 — 私钥忘记保存

*2024-07-31, version 2.3.2*

用的微信登录得录入私钥才能行，那我都是用微信登录注册的密码也都在为什么还要在输入一次私钥，我的一切信息不都是和微信登录互连的吗？直接输入自己的签名密码进入不行吗！能否改一下好多朋友也是没存私钥自以为有密码就可以了！！

### 1/5 — Sorun

*2024-07-21, version 2.3.2*

Hesabıma giremiyorum yardımcı olabilir misiniz

### 2/5 — KEY PARA ENTRAR NA CARTEIRA NÃO GOSTEI DISSO

*2024-07-17, version 2.3.2*

Essa nova atualização agora tá pedindo a key pra entra mais eu n sei a key quando registrei a conta n falava nada disso perdi meu nft

### 1/5 — Erro

*2024-07-10, version 2.3.2*

Tôi không chưa đặt mã riêng tư tại sao vẫn bắt tôi nhập mã riêng tư?

### 1/5 — WALLET BUG BUT NO SOLUTION??? THANKS

*2024-07-09, version 2.3.2*

HOW COULD YOUR WALLET BUGS PROBLEM MAKE OUR WALLET CANT ACCESS...WE EVEN HAVENT STORE THE PRIVATE KEYS BUT YOU CAN RECOVER IT...I SPEND 30K US$ BUT WHAT YOUR REPLY TO ME? ITS A SHAME THING WHEN YOU REPLIED IT WITH BOTS AND CANT GIVE US SOLUTION!!!

### 1/5 — need password?

*2024-07-08, version 2.3.2*

i have never used password before, i use only google account to login. now i can’t open this app, it needs password. it stops at ‘show private key’ screen … dev… any solution?

### 1/5 — SULIT UNTUK MINTA BANTUAN

*2024-07-07, version 2.3.2*

Kesalahan dari pihak wemade tapi disaat kita butuh bantuan sangat sulit

## Most critical reviews (10 lowest-rated)

### 1/5 — Horrible

*2025-09-26, version 2.5.1*

Horrible

### 1/5 — Постоянно вылетают ошибки

*2025-05-31, version 2.5.0*

Много игр отваливается, стэйтинги не возвращают. Не рекомендую

### 1/5 — 废了

*2025-01-19, version 2.5.0*

更新后原来保存的私钥导不进去了，显示与该账号公开的私钥不一致

### 1/5 — Not even able to see my private key and stucked

*2024-11-23, version 2.3.2*

I wasn’t able to use the app for many months and didn’t update the app for a while. When I login usual login email and wemix password it logged in but error authentication. So I’m not able to even see the private key landing page to copy it. Thought that updating the app would help but to my horror when I try my email it prompted me to login using the private key. How can I recover my account this way?

### 1/5 — อย่าใช้

*2024-10-25, version 2.3.2*

มันkuyมาก

### 1/5 — Play wallet

*2024-10-03, version 2.3.2*

There’s a way to recover a private key ? I dont know where to contact you guys

### 1/5 — FB

*2024-09-26, version 2.3.2*

Can’t log in,can it be flexed?  FB

### 1/5 — İndirmeyin çalışmıyor

*2024-09-23, version 2.3.2*

Arkadaşlar uygulamada 4 farklı üyelik sistemi var hepsini denedim ama bende hiç oluşturmadığım bir güvenlik şifresi istiyor ve burayı geçemiyorsunuz unuttum vs gibi bir butonda yok

### 1/5 — WEMIX PLAY不能綁ios的Play wallet

*2024-09-13, version 2.3.2*

WEMIX PLAY不能綁ios的Play wallet有夠搞笑浪費時間

### 1/5 — Trash

*2024-09-04, version 2.3.2*

I enter my password and it says it is incorrect but it is the correct password, now what???

## Most praised reviews (10 highest-rated)

### 5/5 — private key

*2024-07-18, version 2.3.2*

can you help me get my private key? becuase my old phone is broken then i cant get my private key to log in into my new phone

### 5/5 — 아주 편리합니다

*2024-03-29, version 2.2.2*

좋네요 !!!!!!!

### 5/5 — 사용이 편해요!

*2023-12-14, version 2.0.5*

직관적이고 많이 좋아진듯

### 5/5 — 구글아이디로 2년만에 로그인하려는데요

*2023-12-13, version 2.0.3*

원래 쓰던 구글계정으로 로그인하려니 신규가입창이 뜨는데요? 신규가입을 위한 약관에 동의하라고.. 이거 다 동의하고나면 원래 제 계정으로 로그인 되는건가요?

### 5/5 — 최고!!

*2023-09-22, version 1.1.54*

흥해라~!!

### 5/5 — do not use this app, can't load

*2023-03-29, version 1.1.44*

do not use this app, can't load

### 5/5 — 苹果用户打不开wemix 登陆一直转圈圈

*2023-03-23, version 1.1.44*

请处理解决

### 5/5 — 解除绑定苹果账号

*2023-03-19, version 1.1.43*

请问官方大人。该软件如何接触苹果账号登录。也就是说我登录了一次就已经绑定了苹果账号。我想换一个苹果账号登录是登录不了吗？如果可以请告知一下方法！谢谢

### 5/5 — 为什么很多苹果手机打开白屏。

*2023-02-23, version 1.1.42*

一直转圈圈，很多苹果手机都这样，当然不是全部是部分，以前好用一个月左右了不好用，不管打开谷歌还是微信认证都是白屏。彻底删除app数据也不行。用国外网络和本地网络都不可以，希望尽快修复

### 5/5 — Missing nft

*2023-02-03, version 1.1.40*

My klaytn is missing hydra and flero is missing. i need to trade.. you cant just say sorry if there is a bug. you have to pay me back and more, coz you might use my nft to fund your own investment.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*