Très déçue
Response from developer
Hello, we are sorry for this experience and understand your disappointment regarding the language change after payment. Please contact support@playa.live with your account details so our team can investigate the situation and assist you.
Unnecessary and Very Poor Customer Service
Response from developer
Hi there, we’re sorry to hear about this experience, especially with the unexpected charge after your trial and the trouble accessing the app to manage your subscription. We also see that you reached out multiple times without getting a reply, which is not the experience we want anyone to have. Please email support@playa.live with your account details so our team can review both the billing and access issues directly, as that is the fastest path to resolution. We’re also continuing to make behind the scenes improvements to keep Playa more reliable and running smoothly.
Won’t cancel
Response from developer
Hi there, we’re sorry to hear this has felt so upsetting, especially when you were already dealing with something difficult and could not get clear help. We understand how frustrating it is when cancellation does not feel straightforward and communication seems missing. We always strive to keep our subscription terms clear and transparent, and we’re sorry if your experience with Playa did not feel that way. Please contact us at support@playa.live with your account details and a short note about what happened, and our team will review your case carefully and assist you.
So far I’m very impressed
Response from developer
Hi there, thank you for sharing this thoughtful review. We’re really glad to hear Playa has been helpful as you work through some personal issues, and it means a lot to know the app is making a positive difference for you. We appreciate you taking the time to let us know how it’s going so far. Your feedback truly matters to our team, and we’re grateful to be part of your journey.
Broken app
Response from developer
Hi there, we’re truly sorry to hear how upsetting this experience has felt, especially with the app not loading reliably, the subscription management feeling unclear, and not receiving a response when you reached out. We understand how frustrating this kind of situation can be, and while every purchase on Playa requires explicit user consent, we always strive to keep our subscription terms clear and transparent, and we regret that it did not feel that way here. If you are seeking a refund, our team will be happy to assist and guide you through the process. Please contact us again at support@playa.live with your account details and a brief summary of what happened so we can review the case carefully, and we’re also continuing to improve app reliability with ongoing fixes and updates.
