Unnecessary and Very Poor Customer Service
I bought the $7.00 one week trial and was automatically charged over $40 when it ended because I had trouble logging into the app in order to cancel my subscription in time. My trial ended with no notice, email, text, or notification indicating so. I have emailed customer support three times about this issue and still received no response. On top of this, I find the graphics aesthetically unappealing and the over reliance on AI to be a turnoff from using the app. It is a much too high price point for the basic service and daily quotes it provides, that you can find anywhere else on the internet for free. The quiz did not feel accurate and doesn’t have enough information about you to make accurate judgement on what you struggle with. AI is used for the majority of the lesson plans and to calculate your individual needs. I do not recommend. Still having a horrible experience trying to reach out and communicate with customer service.
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Won’t cancel
I’ve been emailing and no one will help me cancel. It’s ridiculous. Mental health is hard enough without adding in fees and no communication.
So far I’m very impressed
Helpful as I navigate some personal issues in my life
Response from developer
Hi there, thank you for sharing this thoughtful review. We’re really glad to hear Playa has been helpful as you work through some personal issues, and it means a lot to know the app is making a positive difference for you. We appreciate you taking the time to let us know how it’s going so far. Your feedback truly matters to our team, and we’re grateful to be part of your journey.
Broken app
The app doesn’t load more than half of the time with any content for me. They charged me anyways after I canceled my free trial. The manage subscriptions page does not let me cancel either. After I wrote the customer support I got no response back. The only way was to dispute my credit card charge.
Scam
Very difficult to cancel
