# Playback — user reviews > 358 indexed App Store user reviews of Playback by MultiTracks.com, rated 4.80/5 from 4,287 ratings. - Source: https://appshunter.io/ios/app/playback/id751755884/reviews - App overview in markdown: https://appshunter.io/ios/app/playback/id751755884.md - Rating breakdown: 5★ 3,769 · 4★ 298 · 3★ 80 · 2★ 39 · 1★ 101 ## What do users think of Playback? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Powerful features - 🚀 Seamless playback - 🚀 Intuitive interface - 👍 Great for small churches - 👍 Helpful customer support - 🚀 Reliable performance - 👍 Versatile and flexible **Cons** - 🐛 Occasional crashes and glitches - 💰 Expensive subscription model - 🔒 Difficult to use on multiple devices - 🔒 Lack of free trial or demo - 🐛 Inconsistent behavior after updates **Commonly reported bugs** - Click track and guide audio issues - Playback freezing or crashing on certain devices - Syncing problems between multiple devices - Rental tracks not loading properly **Most requested features** - Ability to create and save custom setlists - More advanced editing capabilities for individual tracks - Tempo and key change options during live performance - Improved MIDI integration for lyrics and lighting control - Standalone version without subscription requirement ## Newest reviews (10 of 358) ### 4/5 — Love the app *2026-07-24, version 8.6.0* It’s an amazing application. I just wonder why I can’t have the same settings as my worship leader when I plug in my device to the Playback device. ### 4/5 — Excelente programa *2026-06-14, version 8.5.5* Sería bueno que para versiones futuras se agregue un visualizador de nivel de salida para poder normalizar las pistas, ya que algunas sale más fuertes que otras. Dejo 4 estrellas ya que permanentemente hay un bug en el tap tempo que desaparece cada vez esta opción aunque tengo la versión premium ### 2/5 — Hoping for an update to fix issues soon! *2026-02-09, version 8.5.2* This app is great for our church, but on its current version repeats sections and frequently struggles. Wishing for the stability of the previous release once more! ### 2/5 — Will Go Back to 5 Stars if they fix it! *2026-02-02, version 8.5.1* The December update has introduced many glitches, most notably unexpected repeats in sections of edited songs. Our Church has had this issue on both IPads used almost every week since the update. Praying that there will be a fix soon! ### 4/5 — Tuve unos bugs pero fueron atentos y lo solucionaron *2025-12-06, version 8.5.0* Inicialmente tuve problemas con Midi pero me ayudaron a solucionar el error. Es una app muy buena ### 2/5 — Erro de download do playback sem uso de vpn *2025-08-24* Atualizou e não consigo baixar músicas compradas… no celular e sem vpn… **Developer response:** Lamentamos saber desse problema com o download de faixas no aplicativo Playback. Se você estiver enfrentando problemas de conectividade com a Internet ou erros de URL de download, é provável que isso esteja relacionado às configurações de rede. Mas nossa equipe terá prazer em ajudá-lo a solucionar o problema. Entre em contato conosco usando o botão “Entrar em contato com o suporte” na guia “Sobre” das configurações do Playback ou envie um e-mail para Support@MultiTracks.com, e nossa equipe terá prazer em ajudar a solucionar e resolver quaisquer problemas de download relacionados à conectividade de rede. ### 3/5 — Needs a minimal demo or trial mode *2025-07-05, version 8.3.7* I needed to open this to play with it before I need to run it this week at a new location, but there’s no way to run it on Mac without paying for the subscription. Even just a limited demo or trial mode would be fine. ### 1/5 — No me dieron el mes gratis *2025-05-26, version 8.3.7* Pague y no me ha dado ingreso. Voy a esperar un tiempo porque no quiero pensar en una estafa. Aun pero el link de contacto a servicio al cliente no funciona ### 4/5 — Need more advanced features *2025-05-08, version 8.3.7* This app is a great tool for a starting team, but lacks features that more advanced users miss coming from Logic or Ableton. The ability to fade tracks individually, or output the audio to an interface using separate channels or even pan left and right with a third out for the click and guide would be super helpful. ### 1/5 — Read this *2025-05-05, version 8.3.6* Too expensive and complicated don’t recommend ## Most critical reviews (10 lowest-rated) ### 1/5 — Contact Support terrible service *2026-06-27, version 8.5.5* Do not pay for subscription through Apple. They take your money and multitrack Contact support will not refund. They just tell you to pay again through their website. Even if you send them all the proof of active subscription and payment information. ### 1/5 — 2 problemas nos primeiros 10 minutos *2026-05-06* Não consigo criar uma conta, porque nao recebo o email de verificação. Ai ja vemos a limitação da estrutura.. e ninguém do suporte fala comigo. Não há suporte. Uma decepção tendo em vista o tamanho da Multitracks. Cobram quase 80 reais por musica e é essa balburdia o sistema deles. **Developer response:** Pedimos desculpas pelo inconveniente em encontrar o seu e-mail de verificação. Nosso suporte geralmente é muito ágil e isso não reflete a qualidade típica do serviço que prestamos aos nossos clientes. Se você ainda não recebeu uma resposta ou continua tendo problemas com a verificação do e-mail, por favor, envie um e-mail para Support@MultiTracks.com e teremos o maior prazer em ajudar você! ### 1/5 — Horrible aplicación *2026-01-25, version 8.5.1* Aplicación horrible no se puede hacer cuenta, mi contraseña es correcta y no deja iniciar sesión y para colmo no puedo eliminar LA aplicación ### 1/5 — Broke atm *2025-12-22, version 8.5.1* Writing this review to let the team know that our app is broken - it is overlapping songs when not selected, repeating section when not asked - not on one device, but all the ones we have. hopefully a hot fix comes out before Christmas Eve! ### 1/5 — No puedo comprar secuencias *2025-12-19, version 8.5.1* Para comprar secuencias tengo que actualizar a un plan de pago. Me hace descargar esta app y la app me dice que tengo que ir a la página. Loco! Solo quiero una secuencia. Nada más! ### 1/5 — Audio editing *2025-11-19, version 8.4.6* I have to log in. Waste of time. ### 1/5 — money hungry Christians *2025-08-30, version 8.4.1* They just removed the ability to edit a Sunday set list remotely uploaded to the cloud without a second seat of playback premium. I was using this to help them remotely because I don’t even go to that church. I just help because they have no one to help them. These people are vultures. it was literally perfect before they had to go and mess it up, now I can’t even do favors for my own tiny local church. They don’t have any volunteers that know how to do this. These people are just praying on whoever has the Church pocketbook. literally other churches that I volunteer at we’re doing the same thing so it’s not just my Church. Literally every church that I go to that uses playback was doing that. Do y’all really think I was a good idea? This was the perfect app for tiny churches. That one feature ruined it for everyone that goes to small churches with a tiny worship team. ### 1/5 — Horrível *2025-08-05* Não consigo nem colocar uma conta pra testar **Developer response:** Olá! Criar uma conta é muito simples no site MultiTracks.com. Você precisará verificar seu endereço de e-mail e, em seguida, estará pronto para acessar! Se continuar a ter problemas para configurar sua conta, entre em contato conosco pelo chat do site ou pelo e-mail Support@MultiTracks.com! ### 1/5 — Ultima atualização 20/06/2025 *2025-06-20* Horrível, não da pra mapear o teclado no iPad. O pad não da para mapear, o taping não da para mapear e o botão de mudar a pagina de trackings para buses e pads não consigo mais mapear, tem que usar touchscreen. Ficou horrível **Developer response:** Lamentamos las molestias que está experimentando con las funciones MIDI y de asignación de teclado de la aplicación Playback. Algunas de estas funciones no parecen funcionar como se esperaba, ¡y nos encantaría ayudarle a resolverlo! Envíenos un correo electrónico a Support@MultiTracks.com y estaremos encantados de ayudarle. ### 1/5 — No funciona ninguno de los canales para pedir asistencia *2025-05-26, version 8.3.7* Pague, no me dieron el mes gratis, tampoco ingreso desde mi Mac y no tengo soporte técnico ## Most praised reviews (10 highest-rated) ### 5/5 — Such an incredible app *2026-08-18, version 8.6.1* The app looks so simple when you open it up that it’s surprising just how much it can actually do. If all you’re doing is loading tracks and hitting play, I strongly suggest looking up videos on how to use the app and all its features. The fact that you can do so much even on your phone is amazing. Some small suggestions I’d like to add: I’d love a feature to double tap a slider to return it back to its default setting. Occasionally, I’ll remove or edit a track level and wish that I could return to the original, but it’s near impossible to get it perfect. Also, on mobile, adding an automation to the very end of the song is pretty difficult because the wave only slides so far. The fix is to do it from other devices and save to cloud, but I’m hoping such a tiny fix might be fairly feasible. Lastly, the ability to zoom in or change the scale on the wave would also be helpful. Especially on smaller screens like mobile. Perhaps it could be a feature while the track isn’t playing just to simplify the demand while it’s active, but I digress a little. All in all, I love Playback and all its features. I took the time to learn it all and the team absolutely loves how much we can do with it. Keep up the incredible work! ### 5/5 — O Melhor App de Multitracks *2026-03-25* O aplicativo oferece diversas funções e controles, depois que aprendi alguns truques ficou ainda mais incrível. Recomendo, e muito eficiente, ajudou demais as bandas no ensaio e no ao vivo. Continuem o bom trabalho 🔥 **Developer response:** Muito obrigado pelo feedback positivo! Ficamos contentes que o aplicativo esteja sendo uma ferramenta eficiente para suas bandas. Nosso objetivo é facilitar a vida dos músicos, e saber desse sucesso é gratificante. Continue aproveitando! ### 5/5 — Não deixe de adquirir! *2026-02-15* Os melhor recurso do segmento é o suporte é nota 10! **Developer response:** Muito obrigado pela avaliação tão gentil! Ficamos felizes em poder te apoiar e pode contar sempre com a gente, estamos juntos! 💪🏼 ### 5/5 — 세션이 부족한 예배팀에게 이만한 도구는 없다고 생각합니다 *2026-02-02* 작은 팀이다 보니 모든 악기를 채우기 어려웠고, 매주 비슷한 편성의 예배가 반복되는 게 늘 아쉬웠습니다. 플레이백을 사용하면서 필요한 악기만 선택해 사용할 수 있었으며 팀 규모에 맞게 사운드를 구성할 수 있다는 점이 정말 큰 도움이 되었습니다. 무엇보다 예배 중 사운드에 대한 부담이 줄어드니 팀 전체가 훨씬 예배에 집중할 수 있었고, 회중의 반응도 분명히 달라졌습니다. 예배의 본질을 해치지 않으면서 예배를 더 풍성하게 돕는 도구, 플레이백을 추천합니다. **Developer response:** 리뷰와 피드백, 그리고 따뜻한 말씀을 남겨주셔서 정말 감사합니다. Playback이 여러분께 유용한 도구가 될 수 있어 매우 기쁘게 생각합니다! ### 5/5 — A tool that opens up new possibilities *2025-11-10, version 8.4.6* When you get a tool in your hands that can do everything you really need cloud songs, section editing, etc you find your small church is empowered to sound big, I love the simplicity of the app for intermediate beginner church musicians also. ### 5/5 — Muito bom *2025-10-30* Estou testando e estou gostando **Developer response:** Thank you for the feedback, Lorin! We're glad you like it! If you want to learn more, check out our training page here: https://www.multitracks.com.br/training/ ### 5/5 — Excelente *2025-06-19, version 8.3.7* Me encanta, muy apropiado para el uso en tus presentaciones 👍🏼👍🏼 ### 5/5 — Let us add the click to anything if we solo it *2025-04-01, version 8.3.5* When I was using playback I realized that the click/guide only works with all tracks on. Can you please make it were we can solo an instrument or the reference(the actual recording of the song) with the click and guide. ### 5/5 — La mejor app para secuencias *2025-03-06, version 8.3.4* La aplicación es perfecta para poner secuencias en vivo y tiene todo lo necesario para editar los set list y cada canción. Además toda su plataforma para poder editar, comprar y rentar secuencias es de lo mejor. Por cierto agregan funcionalidades qué son justo lo que se necesita para secuencias en vivo. ### 5/5 — Top! *2025-02-21* Bom demais! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*