# Playbook - Trainers & Workouts — user reviews > 787 indexed App Store user reviews of Playbook by Playbook Technologies Inc, rated 4.90/5 from 35,598 ratings. - Source: https://appshunter.io/ios/app/playbook-trainers-and-workouts/id1107266414/reviews - App overview in markdown: https://appshunter.io/ios/app/playbook-trainers-and-workouts/id1107266414.md - Rating breakdown: 5★ 34,122 · 4★ 920 · 3★ 181 · 2★ 84 · 1★ 291 ## What do users think of Playbook? Overall sentiment: positive **Pros** - 💪 Challenging and effective workouts - 🙌 Variety of trainers and workout styles - 📈 Helpful for tracking progress - 🤩 Motivating and inspiring content - 🤖 Easy to use and navigate - 💰 Good value for the price **Cons** - 🤔 Inconsistent customer support - 🔍 Difficulty finding specific workouts - 🧠 Lack of customization options - 💳 Unexpected charges and subscription issues - 🔌 Technical issues with the app **Commonly reported bugs** - Videos not loading or playing correctly - Workout data not syncing or saving properly - Login and account management problems **Most requested features** - Weight and rep tracking - Nutrition and meal planning integration - More video angles and exercise demonstrations - Ability to create custom workout routines ## Newest reviews (17 of 787) ### 4/5 — Great app *2026-08-25, version 1.224.2* Great app! Love the ease of use! Just wish there was an app for the smart tv so I didn’t have to project from my phone to the tv. ### 5/5 — Very easy to use *2026-08-18, version 1.224.0* Easy to navigate. ### 5/5 — Playbook with Dana Linn *2026-08-15, version 1.223.0* Good app to track workouts and see previous training. Feels good when I can up my reps or weights. Fairly user friendly also. ### 5/5 — Almost to easy *2026-08-13, version 1.224.0* I have been using the Playbook app for almost a year now doing my workouts and I find this to be extraordinarily simple and easy to use and I have no glitches with this app. ### 5/5 — Great app! *2026-08-11, version 1.223.0* Super heat and interactive. I enjoy every aspect of it! ### 3/5 — Not what it used to be *2026-08-10* I’ve been a playbook user for a few years now and thought my preferred creator was just formatting things in a new way that felt “frantic” but after trying a few other creators, I think it’s a playbook issue. The content of each creator is fantastic, however the format, particularly on timed AMRAP sets, is chaotic. The rest screen is black, so you can only see a thumbnail screenshot of the next move. During the rest, I think that must be when I should be entering my weights and reps, but also setting up for the next move, and there’s just not enough time to do all that. When a creator suggests AMRAP for the quantity, you then need to DELETE those letters from the journal in addition to typing in your weight and reps. By the time you’ve done that, it’s already started the next set in the background. After years of happily using playbook whenever I can’t get to the gym, I find myself dreading my at home Playbook days now because I just feel frazzled after a workout. It’s not the creators - the workouts I’m choosing are still fantastic. It’s the changes by playbook to the formatting, the black rest screen so you can’t see the next move until the timer starts counting down, the pre-filled AMRAP in the journal that you have to delete. ### 5/5 — So helpful *2026-08-09, version 1.223.0* I had made a mistake about the payment plan and asked for help. Not only did I get help that was beyond polite and helpful! The problem took a min to fix. And I was so worried about losing my progress they gave a free week till we got the problem solved. Not only is DLB APP the best all around body building app there is, but the customer service excels at manners, simple instructions on how to fix the problem, and beyond patient and understanding I would recommend this app 100%! ### 5/5 — Love it🩷 *2026-08-06, version 1.223.0* Love this app!! So many good workouts that really work to maintain or lose weight. ### 5/5 — Finally Sticking to My Workouts *2026-08-03, version 1.223.0* I’m using this app specifically for the Mackenzie Wells fitness program and I absolutely love it! The app is super easy to navigate and I can easily and quickly find what I’m looking for each day! ### 5/5 — Fun workouts *2026-08-03, version 1.223.0* Would have been easier initially to have a walk through of the app- but I figured it out. ### 5/5 — Just why I needed *2026-08-02, version 1.223.0* Feels like I have a personal trainer. All the workouts are explained and purposeful. I can’t wait to see more results and grateful to be lead by the best! ### 4/5 — Almost Perfect: Just Needs Apple Health Integration *2026-08-02, version 1.223.0* I love this app! It shows actual videos of trainers performing each exercise, provides a separate page for instructions and comments, and allows you to record the weight used for every set. It has almost everything I want in a workout app. Logging my weights helps me remember where to start the following week. The one major feature it is missing is Apple Health integration. Other fitness apps can automatically sync your workouts and progress with Apple Health and connected platforms such as Strava, Oura, and Hume. Adding this functionality would make Playbook nearly perfect—and definitely worth five stars! ### 5/5 — Bestest *2026-08-02, version 1.223.0* Love the app but mostly juice & Toya! ### 5/5 — MW rocks!! *2026-08-02, version 1.223.0* Enjoying these at home workouts so very much!!! Thank u for making it real and fun!! ### 5/5 — The best! *2026-08-01, version 1.223.0* Playbook and Mackenzie are the BEST! ### 5/5 — JESSIE JAMES DECKER APP *2026-07-31, version 1.223.0* Wow! Changed my whole routine, fits in perfect and you cannot complain the price is perfect too! Mummy’s and busy ladies jump on it, it won’t disappoint 💅🏼💖💖💖 ### 5/5 — Game Changer *2026-07-30, version 1.223.0* One of the biggest reasons I never go to the gym is simply because I don’t know what I’m doing. This app has completely changed the game for me. Going in and not having to worry about what to do and an easy way to track. It has saved me so much stress. Highly recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — MISLEADING! *2026-08-29, version 1.224.1* When you purchase and subscribe they make it seem like you will have an access to all content but then have to pay another $40 a month for EACH creators content on TOP of your current subscription. Scam. ### 1/5 — No customer service *2026-08-27* My purchase disappeared on the app and tried to reach the customer service about it multiple times but they’re not responsive at all! ### 1/5 — Doesn’t allow workout tracking and no customer support *2026-08-11* This app is supposed to allow you to log your workouts in your calendar. The only problem is there is no way to actually log and all of the information that they have on their Support site doesn’t actually match with the app. Looks like. I’ve contacted customer service on a weekly basis and they literally send me the exact same thing that is on their site even though in my emails to them I specifically state that I’ve already looked at their site and tried to follow the steps, but the information provided doesn’t actually match what the site looks like on the app. I’ve even sent them screenshots of what I see to help find a solution to the issues that has and I receive no response weeks. Go by I follow up and then I get a new person who starts with the same information again. I ended up canceling my subscription with the trainer that I absolutely love just because the functionality of the app is lacking and the team doesn’t seem to want to improve their app. Another issue I have with the app is I have this app on my phone and I can’t watch the workout videos in landscape mode even though the trainer records the videos in landscape mode because there’s no rotation. This app definitely is very green and has a lot of kinks to work out. **Developer response:** Hi, thanks for writing your review. We're happy to address any issues you may be encountering, so please feel free to follow up with support@playbookapp.io and request your case be escalated for further assistance. ### 1/5 — App change *2026-07-19, version 1.222.1* The app changed to a 2 week daily outlook and got rid of a lot of the programs. Since then the app has been awful. Workouts are not creative. ### 1/5 — Worst customer service ever. No humans. *2026-07-17, version 1.222.2* Would rate 0 if I could. I’ve been trying for almost 5 days to get access to the trial i signed up for. No help from anyone at this company resolving the issue. Just AI chatbots telling me over and over that someone will come back to me (spoiler alert: no one ever does). Meanwhile dozens of messages and emails and even DMs on social media have gone unanswered. Don’t use this app unless you don’t care about your money. I don’t trust them at all. I’ll be disputing the charges with my bank and filing a complaint with the BBB and anywhere else I can! RUN AWAY FROM THIS APP! You may think it’ll be fine, but heaven help yon if you need help. There’s literally no one there to answer any questions. ### 1/5 — Illegal charging practices *2026-07-10, version 1.222.0* I had canceled this app previously, it no longer showed under active subscription and without informing me, they charged me for another year. I tried to contact them multiple times and they never replied so I was forced to dispute the charge with my credit card company. While i enjoyed the app for the time I used it, it is not worth dealing with the cancelation issues. ### 1/5 — Unauthorized transaction *2026-07-07* If I could give this app 0 stars I would. Incredibly disappointed in the UX and customer support of this platform. First off, I was charged for a subscription after cancelling my free trial days before its last day. Second of all, not only am I charged for a subscription that I didn’t sign up for but it doesn’t even appear on my profile making me question further why I was charged in the first place. No subscription = no charge but this company thinks no subscription = they can charge me for one. Third of all, I reached out to customer support to dispute this transaction. Not only were they not helpful but I have been ghosted by “Jordan.” It’s been 2 weeks since I responded to their last email and NOTHING. Silence from them. Incredibly irritated and disappointed. Do not use app unless you want unauthorized transactions on your credit cards! ### 1/5 — APP SCAMS PEOPLE Of $$$$$$ *2026-07-06* Terrible app and customer service. I signed up for Corrina Dunne’s workouts. Signed up for 1 month and the app charged me for the 1 month and few days later charged me for a full year, although app continually says membership expires in 1 month. Support is a scam, they NEVER email back have been emailing support for over 2 weeks and the in-app support chat NEVER gets answered. This is the worst platform and while I like Corrina DunNe’s workouts, she’s lost a subscriber because of this untrustworthy, scam of an app. ### 1/5 — Poor service *2026-07-05* App keeps changing my status to inactive and removing my purchases even though I paid for a full year. Email is not responded to in a timely fashion. Not impressed. ### 1/5 — Charged me without consent *2026-06-26, version 1.221.6* This app charged my card for $99 and I have no purchases or subscriptions on my account. This is illegal. DO NOT get this app or give them your card! ## Most praised reviews (10 highest-rated) ### 5/5 — An addiction… I think so! *2026-08-29* So impressed with this app! It allows me to see proper form of each exercise and then I can log my workout. When I hit the same exercise in another day or set it puts up my previous lbs and sets I did of the same exercise. I can see right then and there if my strength has improved! The streaks make it so motivating to check in even on your rest days! To keep track of what you do and which day you are on! If you will be out of service go and download the workout or your coaches videos to watch and go through when out of service! There’s a section for you to have your progress pictures and it will put them side by side for you to see your progress! I’m a week in after switching from a different gym app. And I am hooked! Muscles are pumping and I’m looking forward to the weeks to come! ### 5/5 — Love momo muscleeee *2026-08-27, version 1.224.2* She’s the best ### 5/5 — Jjd workout *2026-08-26, version 1.224.2* So far I love this app. I’m feeling confident more and more each day. I’m starting to feel more devoted for the next workout each day . I also don’t feel like I’m doing it alone and the great part is I’m doing along side the girls. Love love love ### 5/5 — JD Fit is AMAZING *2026-08-24, version 1.224.2* This is the best app! Great price and amazing workouts! Gives you a burn and the flexibility to do at home with little to no equipment. LOVE! ### 5/5 — JJD Workout *2026-08-24, version 1.224.2* Phenomenal ⭐️ ### 5/5 — Great Workouts & motivation *2026-08-21, version 1.224.0* The workouts keep me motivated and pushing through. Easy to use and follow along with all that’s going on. ### 5/5 — The Absolute Best App *2026-08-20, version 1.224.1* Thanks to Shaina’s training programs I can’t believe I’m 7 lbs away from my long term goal. I started at 198 lbs 9 months ago and now I weight 172 lbs! I’ve lost 26 pounds 🥳 In addition, my A1C went down from 5.8 to 5.5. I’m so happy, proud and grateful! ### 5/5 — Excellent customer service *2026-08-20, version 1.224.1* I had a small issue come up and had questions. Sent an email and honestly forgot about it because it was probably in the middle of the night when I sent it. By the next day I had a very detailed response and resolution. Very obviously not just automated either. I have to say I'm very impressed with the customer support, it isn't common anymore but Playbook has it figured out and delivers! Highly recommended! ### 5/5 — Getting in shape *2026-08-19, version 1.224.1* Starting is the hardest ### 5/5 — Great experience *2026-08-19, version 1.224.1* The app is great, i do wish 2 things, 1 that the video example didnt pop out cuz sometimes i takes over my music when i swipe out of the app, and also wish there was a dark mode to match my system settings --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*