# Playhouse Square — user reviews > 20 indexed App Store user reviews of Playhouse Square by Playhouse Square Foundation, rated 4.59/5 from 1,009 ratings. - Source: https://appshunter.io/ios/app/playhouse-square/id6451004509/reviews - App overview in markdown: https://appshunter.io/ios/app/playhouse-square/id6451004509.md - Rating breakdown: 5★ 827 · 4★ 78 · 3★ 28 · 2★ 20 · 1★ 53 ## What do users think of Playhouse Square? Overall sentiment: negative **Pros** - 👍 Great tool for ticketing - 💡 Easily view tickets - 🚀 Tickets readily available **Cons** - 🐛 Limited functionality (can only view, not change/swap tickets) - 🐛 Tickets not reflected in app after website changes - 🐛 Difficult to maneuver, no logout option - 🐛 Tickets not downloading to Apple Wallet - 🐛 Complicated process to retrieve tickets (typing in codes) **Commonly reported bugs** - App not showing any tickets - App not responding to support emails - Incompatible with older devices **Most requested features** - Ability to change/swap tickets - Sync website and app ticket information - Improve app navigation and usability - Integrate with Apple Wallet - Simplify ticket retrieval process ## Newest reviews (1 of 20) ### 2/5 — Where are the instructions? *2023-11-03* I am unaware of any information on how this app works ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2024-07-02* Logged in. No tickets shown. Waited 24 hrs. Nothing. Emailed support. No respond. Easier to just use the browser instead of this horrible designed app. ### 1/5 — Problem with app *2024-02-07* No place to add parking to apple wallet. ### 1/5 — Tech disaster *2024-01-06* What used to take minutes now takes hours and removes the convenience of simply giving a ticket to a friend. ### 1/5 — Worst App Ever *2023-12-05* Loading your code, and transferring your code to others, is absolutely horrific. I’d rather go back to paper if this is what technology delivers. ### 1/5 — App not user friendly *2023-12-02* Why can’t Inaccess this with my fingerprint ID ### 1/5 — New ticket process is terrible *2023-10-11* Having to type in 4 different, complex, 7 character codes to retrieve my tickets is way too cumbersome. ### 1/5 — PHSq Website *2023-10-08* Website and E Tickets are a Disaster! ### 1/5 — Difficult to maneuver *2023-09-17* Can’t find a log out click. My tickets were not there so I thought perhaps I used a wrong account/password. Had to delete the app to get out of it. Tried again and got in but no tickets were there. I have tickets that I can see on the website. Asked for a ticket code. I don’t see any code other than the order number and that doesn’t fit. I’ll just use Apple wallet as that is easier to work in. ### 2/5 — Limited use app *2024-11-09* You can only view tickets not change or swap. Changed dates on website went to app next day app doesn’t reflect change ### 2/5 — Won’t work with MyWallet *2023-12-08* Tickets won’t download to My Wallet ## Most praised reviews (9 highest-rated) ### 5/5 — Jason Brown Donor Rep *2024-01-09* Jason with great patience worked with me to teach me to use this tool. The app does give me the opportunity to easily work with my ticketed events and find out what’s happening at the theaters. Without Jason’s patient tutoring and keen technical skills I would not be using this innovation. ### 5/5 — Retiring ticket *2023-11-08* Love it great ### 5/5 — Great Tool for Ticketing *2023-10-18* Finally, no more loosing tickets or hoping the US Mail doesn’t lose them. This app is a great addition for a great theater complex, number 1 in the world! ### 5/5 — Up coming productions and shows *2023-10-01* The site needs to advertise and promo up coming shows as they become available 😊😊😊 ### 5/5 — The Wiz *2023-09-30* We have to find a way to bundle these tickets (like Flash Seats or Ballpark etc). Putting in 6 codes for 4 tickets and 2 parking passes takes too long. ### 5/5 — Site needs help! *2023-09-14* 3 phone calls to get the app. Now not all my tickets are here! ### 5/5 — Working perfectly *2023-09-14* I opened the App and there were my tickets ### 5/5 — Tickets easy to find! *2023-09-14* All my tickets readily available to view ### 3/5 — New playhouse app *2023-11-10* It was a lot of work typing out all these codes for tickets and parking. Maybe utilize technology or bar codes which would make the process so much faster. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*