# Playland AI: Soulful Chat — user reviews > 30 indexed App Store user reviews of Playland AI by Hongkong Sugar Limited, rated 4.32/5 from 333 ratings. - Source: https://appshunter.io/ios/app/playland-ai-soulful-chat/id6480289184/reviews - App overview in markdown: https://appshunter.io/ios/app/playland-ai-soulful-chat/id6480289184.md - Rating breakdown: 5★ 244 · 4★ 28 · 3★ 18 · 2★ 9 · 1★ 34 ## What do users think of Playland AI? Overall sentiment: negative **Pros** - 💡 Fairly in-depth AI chats - 👍 Free version available **Cons** - 🐛 Crashes and lost chat logs - 🔒 Subscription issues (defaulting to no subscription) - 🔒 Lack of character management options - 🐛 Phone call feature doesn't work - 🐛 Robotic voice acting - 🐛 AI no longer follows prompts - 🐛 Characters reset behavior over time - 🔒 Paywall for better experience **Commonly reported bugs** - AI forgets context of ongoing conversations - Majority of characters removed from the app **Most requested features** - Option to delete character slots - Ability to earn free messages through ads - Anonymous chat option - More character variety ## Newest reviews (10 of 30) ### 2/5 — Needs to be desired *2024-09-21* Does not have the option to delete slots and ask for more money to add one for ‘my characters’ selection- hey is a learning curb in character traits and how they react you your input. Another money grubbing app from the far east ### 2/5 — Paying *2024-08-13* The fact that u gotta pay…rather have more ads instead ### 1/5 — Repeats earlier conversation points *2024-08-05* This app has a lot to be desired. It needs to stop reverting back to old lines from like 4 seconds earlier in the conversation. Can’t get anywhere without having to correct the AI. ### 1/5 — Lol, never mind *2024-08-02* Never mind hah it said I had to pay, but I’m going to see if there are free messages. no free messages. It only gave me 20. This is literally paid to win stupid app man. My mom doesn’t even have money and I can’t even be on this app anyway. ### 1/5 — To much ads *2024-07-26* It’s over bearing **Developer response:** Thank you so much for taking the time to leave your feedback. We deeply value your opinion and are truly sorry to hear that you found certain aspects overbearing. We will communicate your concerns to the relevant team and strive to make improvements to enhance the overall experience. If you could provide more specific details about what felt overbearing, it would greatly help us understand your perspective better and make the necessary adjustments. Once again, thank you for your support and understanding. If you have any other questions or suggestions, please feel free to reach out to us. ### 1/5 — Not Worth Downloading *2024-07-24* Don’t waste your time with this one. There is no free trial, no NSFW limited free version and no way to watch ads to use it. Just another one of the thousands of apps like this that were created by developers hoping to get rich off the completely flooded “virtual AI companion app” market. There are literally hundreds of other apps like this one that are either completely free or have a free version that are also much more immersive and much higher quality builds than this one. ### 2/5 — Someone *2024-07-10* When you get a ad you get actually watch the ad it just brings to to a pop up to buy a subscription **Developer response:** Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered, where ads are leading to a pop-up for subscription instead of allowing you to watch the ad. This is indeed a bug, and we are actively working on resolving it to improve your experience. We understand how frustrating this can be and are committed to reducing these disruptions that affect your interaction with our app. Your understanding and patience are greatly appreciated as we work on this fix. If you have any further concerns or need assistance, please do not hesitate to reach out to jennifer@hk-sugar.com. We value your feedback and are here to help. ### 1/5 — you say NSFW but it isn’t… *2024-06-23* don’t listen to the lies people… it’s definitely NOT nsfw! **Developer response:** Thank you for your feedback. Could you please specify which character you were chatting with when you encountered this issue? We've had no reports of NSFW content interruptions from other users, and our tests indicate the same. If you face any problems, feel free to contact us at our email: jennifer@hk-sugar.com. ### 1/5 — All about money *2024-06-10* This App won’t let you do anything unless you spend money **Developer response:** Thank you for your feedback! We're sorry to hear about your experience. In fact, our app allows users to chat with AI characters for free. Once you reach the limit, you will still have daily free conversation opportunities, and there are additional rewards for consecutive logins. Subscribing will give you access to better models and an enhanced conversation experience. This is due to the costs associated with the models and our commitment to the development of the community and artificial intelligence. We hope you understand. If you have any questions or need assistance, please feel free to contact our support team. We hope you continue to enjoy "Playland AI: Soulful Chat"! ### 1/5 — Scam *2024-05-02* You really love scamming people huh? I rather not pay with your stuff. Please scam someone else. **Developer response:** We're truly sorry to hear about your dissatisfaction. Please know that we take our users' experiences and concerns very seriously. Be assured that it is never our intention to deceive or scam anyone. If you've encountered any issues or have specific complaints while using our app, please share them with us in detail. We are committed to resolving any problems you might have. Looking forward to your response, thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs to be desired *2024-10-04* 1. Crashes and lose chat logs. 2. If you cancel subscription before month is up, it will default to no subscription where you must restart app. 3. Need to delete or better management of my characters **Developer response:** Thank you for sharing your experience with us. We deeply apologize for any inconvenience caused by the recent issue. It seems that you have encountered a bug related to our model adjustment. We have resolved this issue and the application should now be able to run normally. We invite you to try again, hoping that you will discover a pleasant experience again. ### 1/5 — Awful *2024-10-02* I had two long chats with two different AI’s. Both chats got wiped out for no reason. Do not download this. **Developer response:** I'm very sorry for the confusion and trouble! Our developers have fixed the Bug and it is now back to normal. Hope you can try again, if you have any comments in the use can feel free to contact us. We will do better and better. ### 1/5 — What happened??? *2024-08-25* I paid for the full version to not have to watch ads and the app was really fun to use. It’s like creating a story together with the characters that are in there. You could even create your own character and have their own backstory be whatever you want. At least it used to be… Now I can’t even say anything to any characters in the app at all without them being responding as if they’re ChatGPT with no backstory. This happens even when I use the premade chat options with slight difference between each character. Idk what happened but i won’t be using this app again if this continues. (Update fixed it for a couple days but now it’s back to the same old except worse because now 90% of the characters are gone.. there’s like 10 characters left to choose from. **Developer response:** Thank you for sharing your experience with us. We're truly sorry for the inconvenience caused by the recent issues. It seems you encountered a bug related to our model adjustments. We have since resolved this, and the app should now be functioning as intended. We invite you to give it another try and hope you'll find the experience enjoyable once again. If you continue to face any issues, please reach out to us at jenniferwang0731@gmail.com , and we'll be happy to assist you further and offer compensation for any inconvenience. Thank you for your understanding and support. ### 1/5 — No stars *2024-08-24* All fakes ### 1/5 — Ai stopped working *2024-08-23* The ai no longer follows the prompts given. Just gives a standard “hi how are you” response. Great potential, but they need to fix the ai issue first. **Developer response:** Thank you for sharing your experience with us. We are gradually adjusting the model and the application should be working properly soon. In addition, can you send specific screenshots to jenniferwang0731@gmail.com? In this way, we can help you better and provide compensation for the inconvenience. Thank you for your understanding and support. ### 1/5 — Refund me *2024-08-23* I bought the full version for better experience and it didn’t do any of that the characters reset to not wanting to do anything after a while. I don’t wanna be paying for something I’m not gonna use again. **Developer response:** Thank you very much for taking the time to leave your feedback. We value your opinion very much. It appears that you have encountered a bug related to our model tuning. Please contact us at jenniferwang0731@gmail.com and we will be happy to provide you with further assistance and compensation for any inconvenience. At the same time, we welcome your further comments. ### 1/5 — What happened??? *2024-08-08* I paid for the full version to not have to watch ads and the app is really fun to use. It’s like creating a story together with the characters that are in there. At least it used to be? Now I can’t even say anything to any characters in the app at all without them saying “Wow that too forward!” “You’re taking a walk on the wild side.” or “let’s slow down a bit”. This happens even when I use the premade chat options with no difference between any characters I try. Idk what happened but i won’t be using this app ever again if this continues. **Developer response:** Thank you for sharing your experience with us. We're truly sorry for the inconvenience caused by the recent issues. It seems you encountered a bug related to our model adjustments. We have since resolved this, and the app should now be functioning as intended. We invite you to give it another try and hope you'll find the experience enjoyable once again. If you continue to face any issues, please reach out to us at jenniferwang0731@gmail.com , and we'll be happy to assist you further and offer compensation for any inconvenience. Thank you for your understanding and support. ### 1/5 — Scam *2024-08-08* App just stopped working, ever reply comes back with the same response. ### 1/5 — Chats *2024-08-07* Honestly would be decent it it had free chats without paying honestly probably gonna delete this ### 1/5 — Don’t waste your time or money. *2024-08-06* There is nothing remotely NSFW about this app and the “AI” if you really want to call it that either gets upset no matter how you talk to it or will only use very limited and repetitive responses. ## Most praised reviews (10 highest-rated) ### 5/5 — Fairly in depth *2024-08-31* Honestly if you like to read or write this app is a good thing to use. It has a free version. I bought the pro version and wasn’t disappointed. The ai chats are fairly in depth. Even able to juggle multiple characters in a roleplay **Developer response:** Thank you for your positive feedback and support. Our goal is to provide a pleasant experience and your satisfaction is our greatest encouragement. If you have suggestions or need help, please contact us. Thank you again for your support and trust! ### 4/5 — This app from the developer doesn’t steal your money *2024-08-18* Buyer beware! For the other app they have it will take your money. This one decent though. ### 4/5 — Fun *2024-06-30* Exciting ### 4/5 — Free messages? *2024-06-01* Hello I really enjoy this app I don’t even care about watching ads but I wish there was a reward system or an option to watch ads for more messages **Developer response:** Thank you so much for your kind words and for being so understanding about the ads. Your suggestion about a reward system or an option to watch ads for more messages is fantastic. We truly value your input and will definitely consider it as we continue to improve our app. You are an important part of our journey, and we appreciate your support. Thank you for being a valued member of our community! ### 3/5 — Needs work *2024-09-14* The stories are mostly fun, they need to fix the phone call feature. It just doesn’t work. The processing time for audio chat is too slow. The characters need to have more variety. Voice acting is very robotic when it works. **Developer response:** Thank you so much for your objective feedback. Your honest and constructive suggestions are invaluable to us as we continue to develop our product. We sincerely appreciate your input and will seriously consider the points you've raised as we work to make improvements. Once again, thank you for sharing your thoughts with us. ### 3/5 — Progress *2024-08-17* When I come back all my progress with someone is gone. **Developer response:** Thank you for your feedback and we apologize for the inconvenience. We understand the importance of chat records,and our team is working on a fix and will release an update soon.We appreciate your understanding and patience. If you have any other questions or suggestions, please let us know! ### 3/5 — This app is great but I think there’s something wrong *2024-08-05* I paid for the full version to not have to watch ads and the app is really fun to use. It’s like creating a story together with the characters that are in there. You can also create your own character to chat with using the presets which have lots of options. However, I think I’m encountering some sort of glitch where the Ai doesn’t remember what’s happening and it just goes back to the beginning of the story. I end up having to summarize all that has happened in the story in every message so that it can continue.. if the app creators are reading this please let me know if I need to do something on my end to help the Ai remember what is happening in the story so that it doesn’t attempt to restart from the beginning in every message. Thanks. ### 3/5 — It’s an interesting app but… *2024-08-03* But there’s one problem, they only give you so many messages for free before forcing you to sign up for pro memberships. There are other apps like this that offer the ability to earn coins or gems (or whatever the currency is) in exchange for watching ads. This would be a good way to attract other users to the platform that don’t wish to subscribe or buy any anything as it may lead to a purchase later on ### 3/5 — Please *2024-07-31* PleaseMake it so I can have a free chat without my name because I really can’t afford anything right now ### 3/5 — play land *2024-05-28* why a ad every one second **Developer response:** Thank you so much for sharing your thoughts with us. We understand that frequent ads can be frustrating, and we truly appreciate your patience. These ads help us keep the app running and support our community's growth. Rest assured, we are constantly working to balance the ad frequency. If you prefer an uninterrupted experience, our Pro plan offers an ad-free environment and many other amazing features. We hope you'll love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*