# PlayStation Family — user reviews > 156 indexed App Store user reviews of PlayStation Family by PlayStation Mobile Inc., rated 3.20/5 from 54 ratings. - Source: https://appshunter.io/ios/app/playstation-family/id6737291521/reviews - App overview in markdown: https://appshunter.io/ios/app/playstation-family/id6737291521.md - Rating breakdown: 5★ 27 · 4★ 2 · 3★ 2 · 2★ 3 · 1★ 20 ## What do users think of PlayStation Family? Overall sentiment: negative **Pros** - 👍 Easier than regular app - 🚀 Helpful for managing family usage **Cons** - 🐛 Crashes on launch - 🐛 Fails to open - 🐛 Authentication issues - 🔒 Cannot remove child accounts **Commonly reported bugs** - Crashes on startup - Fails to open after login - Authentication problems - Time limits don't work **Most requested features** - Expand PS app with family management features - Allow child account removal by parents ## Newest reviews (15 of 156) ### 4/5 — Bug *2026-07-21* Depuis aujourd’hui l’appli plante dès que je l’ouvre ### 4/5 — Good for Time Management *2026-07-08* The app works well for adjusting playtime for my younger kiddos. ### 3/5 — Ist ok. 3,5 ⭐️ *2026-06-18* Ich muss sagen bei der Konkurrenz von Nintendo ist es besser und einfacher gelöst. Bei Sony muss ich zwingend für den Kinderaccount einen eigenen Account für diese erstellen, somit muss das Kind auch eine eigene Emailadresse haben! Ich habe alles im Web erstellt. Die Family App benutze ich, um die Zeit festzulegen oder auch zu mal verlängern. Das klappt bisher gut. Besser wäre aber diese Family Funktion in der eigenen PlayStation App zu integrieren‼️ Ich frage mich, ob man das absichtlich nicht macht, damit viele Eltern ihren Kindern die Spielzeit nicht begrenzen. 🤔 ### 3/5 — Apply software update has caused errors *2026-06-08* Was working fine until the last two apple updates , worse with each iteration. Now not syncing well with Playstation ### 2/5 — PAROU *2026-05-21* Qdo clico em “configurações do tempo de jogo” o app fecha. Já reinstalei diversas vezes! ### 3/5 — Changing Playtime Ineffective *2026-05-19* Playtime will not remember previously set schedules if you attempt to turn off a schedule for a short period of time. You have to manually go back in and reset all your scheduled time. Cannot extend time for playtime temporarily, even though there is a button intended to do this. Disappointing work from a large, well-funded, company. ### 1/5 — Einfach schlecht *2026-05-11* Es funktioniert überhaupt nichts. Geschweige die Verwaltung der Familie. ### 1/5 — Crashes constantly *2026-05-10* Lately, this app won't let me adjust my child's playtime and crashes every time I try. ### 2/5 — The alert sound for additional time on iPhone is very loud *2026-05-02* The alert sound for additional time on iPhone is very loud such that it crackles my phone speakers and then I am alarmed when this alert comes. There is no way to tone it down or change the ringtone also for this additional reminder that this app shows when my kid needs more time to play! Please fix this! ### 1/5 — NUL *2026-04-10* J’ai télécharger cette application pour pouvoir gérer le temps d’écran de mon hériter. Chose que j’avais fait dans le passé sur Nintendo (C’était très bien d’ailleurs !) Et la… c’est la catastrophe. IMPOSSIBLE de créer un compte pour mon fils vu qu’il a déjà un compte PSN… En fait pour créer un compte il faut que votre enfant vienne d’avoir sa play et donc pas de compte PSN et la c’est bon c’est possible. Ou alors le créer en compte adulte mais du coup on peut rien gérer… Bref aussitôt télécharger aussitôt supprimer. 👎🏼 ### 1/5 — 使いにくい *2026-04-07* 任天堂を見習って欲しい その日だけ制限解除とかできないのか。 メインアカウントで親がやってたら子供のアカウントの残り時間が0になっていた。設定の仕方が悪いの？よくわからない ### 1/5 — Horrendous *2026-04-05* Here’s an idea: A great big red and green ON/OFF switch for parents to disable the PS5 completely for any/all accounts. This button wouldn’t sign anyone out of the PS5, because that’s stupid. It would just simply disable the console completely from the parental controls. Here’s how it would work: you tap the button, it turns off, you tap again, it turns on. Too easy? That’s the point. The setting up of complex schedules/scenarios and unnecessary singing in/out are great for those that are into fiddling with apps all day long. For the rest of us, we just need a manual ON/OFF button. Thank you! ### 1/5 — Needs Work *2026-04-04* Time frames of 15 minutes is to inflexible. Find myself going to the other app to fix the short comings of this one. ### 2/5 — Better than nintendo’s but still sucks *2026-04-03, version 26.2.0* Really annoying that you can’t remove extra accounts, but even more annoying is the frequent inability to adjust playtime for my kids. Usually happens to one kid and cycles which one it is, but shows an error saying “cant load, something went wrong, try again” yet try again does nothing. ### 1/5 — Сырое приложение *2026-03-30* Не работает управление временем ## Most critical reviews (10 lowest-rated) ### 1/5 — Inutile *2026-07-23* Completement inutile dans l’etat! Application trop recente ! Les comptes crees il y a 2 ans comme mon fils ne peuvent etre classifié enfant. Du coup aucune autre possibilite que de delete le compte pour en recreer un nouveau. Quitte a sortir une appli faites me bien. Car l’appli est utile lorsque nous parents sommes pas dans la meme piece ou s’absentons ### 1/5 — Practically useless *2026-07-15* Works only if the kid has separate account, does not provide any info otherwise ### 1/5 — Péssimo *2026-07-15* Super confuso e não cumpre o majs importante que é criar um limite de tempo para cada criança. Não aceita criar uma conta de criança para uma criança de 12 ano por restrição de idade. Completamente sem sentido. ### 1/5 — Dad likes Physical Discs in his boxes!!! *2026-07-04* My son plays the PS5 because his Dad owns a PS5. He can just as easily be a Nintendo Switch Kid. The ball is in your court Sony. ### 1/5 — L’application plante (ios 26.5 a jour, app a jour) *2026-06-28* L’application ne fonctionne pas avec la dernière version de iOS ### 1/5 — 1-star until *2026-06-23* You allow us to remove children. ### 1/5 — Pire qu’ affreux *2026-06-23* Sony bloque les bons jeux, et permet les mauvais. Protection enfant est inadéquat. Sérieusement, qui test chez Sony ? Pire encore, ne tentez pas d’appeler Sony à l’aide, ils vont se cacher derrière leur “ user agreement “ et mettre en cause votre enfant. Une des pires app de l’AppStore. Pour le contrôle parental, ils sont à des années lumières derrière Nintendo. ### 1/5 — Constant issues *2026-06-05* This app never works right. It is far from the best parental controls but it would help if it actually worked and didn’t glitch or shut down constantly. Switch parental controls are so much better. ### 1/5 — Kinder können nicht entfernt werden! Wieso das denn??? *2026-05-21* Man kann einmal angelegte Kinderprofile nicht löschen. Das erschließt sich mir nicht. Man merkt der gesamten App an, dass es gar kein ernsthaftes Interesse gibt, Kinder beim Spielen zu reduzieren. ### 1/5 — SPACE WASTER OF AN APP *2026-05-18, version 26.4.0* The PlayStation family app is one of the absolute worst apps of all time it is pretty much useless with how un friendly it is to operate as mentioned @jjbreezybird said in his review. It takes forever to set up all of the settings and then there is no way to save them, you turn off playtime limit for one minute and ope there goes everything no saved settings everything gone and not to mention how useless all of the settings your either all in or all out. If I had a nickel for every time this app gave me problems, I’d be a millionaire. All it does is waste space on your phone and make my kid unhappy with how all of the settings have no breathing room. I feel bad because if he wants more time it’s a tedious process of adding time and subtracting later. PlayStation if you see this, you need to up your game. One of the worst family manager apps ever made - so glad it’s free 🙄 ## Most praised reviews (10 highest-rated) ### 5/5 — Playtime feedback *2026-08-04* Please allow the option to end playtime at midnight 12am or a later. ### 5/5 — G *2026-07-31* Good app ### 5/5 — Приятное и нужное приложение для семьи *2026-04-13* Хорошее приложение , очень нужное и часто полезное если есть дети! ### 5/5 — Finally it’s working *2026-04-12* After months of waiting, it finally works without issue 🤞 previous releases didn’t work at all but looks to be finally there now. ### 5/5 — Top ! 👍 *2026-04-10* En voyant la note globale, je me suis dit que je devais tenter de rééquilibrer cette note injuste, car cette application est super, elle permet de contrôler facilement les temps de jeux pour ses enfants, ainsi que les restrictions à certains jeux, elle est ergonomique, pratique et jolie 👌 Il serait juste un peu plus pratique d’avoir accès à la gestion des restrictions de période horaire journalière plus facilement (comme pour le temps de jeux du jour) Merci de nous permettre de pouvoir librement gérer l’accès de nos enfants à la console 👌 ### 5/5 — Very good *2026-02-07* Very good for changing playtime, can be a bit glitch but was solved by closing and re opening the app overall a thumbs up 👍 ### 5/5 — Effortless to adjust playtime (for kids) *2026-01-25* I almost NEVER write reviews, but this app is so good at what I need it to do, I had to give it 5 stars. My little screen addict needs blocks of video game time (he earns them after doing chores, etc.). With this app I can do it in seconds, and it updates to PS5 instantly. Huge thanks for this one! PS Don’t tell the management, but this is so good … I would have paid for it! ### 5/5 — Funktioniert einfach *2026-01-04* Eine übersichtliche und einfach zu bedienende App. Einrichtung über QR-code verlief schnell und problemlos. Spielzeiten oder Limit für Einkäufe bei PS-Store lassen sich einstellen und kontrollieren. Auch Statistik für Spielzeit ist verfügbar. Alles in allem eine gelungene App. ### 5/5 — Рукожопики *2025-12-07* Уважаемые рукожопики, сделайте сначала нормально приложение. Постоянно отваливается управление временем. ### 5/5 — GREAT APP! Very helpful for maintaining a healthy gaming balance for my kids *2025-10-31* GREAT APP! Very helpful for maintaining a healthy gaming balance for my kids --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*