# PlaySugarHouse Casino & Sports — user reviews > 411 indexed App Store user reviews of PlaySugarHouse Casino & Sports by Rush Street Interactive LLC, rated 4.90/5 from 4,908 ratings. - Source: https://appshunter.io/ios/app/playsugarhouse-casino-and-sports/id1635348166/reviews - App overview in markdown: https://appshunter.io/ios/app/playsugarhouse-casino-and-sports/id1635348166.md - Rating breakdown: 5★ 4,695 · 4★ 100 · 3★ 21 · 2★ 10 · 1★ 82 ## What do users think of PlaySugarHouse Casino & Sports? Overall sentiment: mixed **Pros** - 🤩 Excellent customer service - 🎰 Fun and exciting games - 💰 Generous bonuses and promotions - ⚡️ Fast and reliable withdrawals - 🤑 Frequent wins and payouts **Cons** - 🐛 Buggy and glitchy app - 🤔 Difficult withdrawal process - 🤨 Inconsistent gameplay and payouts - 🤯 Frustrating experience for some users - 🤬 Allegations of unfair practices **Commonly reported bugs** - Games freezing or crashing - Geolocation issues - Account verification problems - Withdrawal delays and denials - Compatibility issues with older devices **Most requested features** - Dark mode option - Improved app stability and performance - More transparent withdrawal policies - Better customer support responsiveness - Fairer and more consistent gameplay ## Newest reviews (16 of 411) ### 2/5 — Mediocre *2026-08-28, version 2026.16.1* I have been a current customer and player of SugarHouse Casino for over five years now I’ve put thousands of dollars into this app. My bank statements can show it and I have that one one jackpot I have not gotten one decent reward that would not recommend to friends or family at this point thinking about deleting, but we’ll consider the key if I am able to make a little bit of progress. ### 5/5 — BJ *2026-08-15, version 2026.15.1* Excellent! ### 5/5 — Hi *2026-08-14, version 2026.15.1* Very fair ### 5/5 — A night out at home! *2026-08-13, version 2026.15.1* Best online casino! Games! Color! Excitement! Winning! Love this app!!! ### 5/5 — Excelente *2026-08-13, version 2026.15.1* Very Good casino ### 5/5 — Definitely rigged *2026-08-12, version 2026.15.1* Only the hat feature on huff and puff no matter what bonus you get I got the hat feature 5 times not one other bonus tell that’s not rigged 😂and other games .40 cent bet not one bonus stay away so bad then why is it different on other sites I play your site is the only one that does this ### 5/5 — Awesome online casino *2026-08-10, version 2026.15.1* I win here a lot. Good bonus every Sunday too ### 5/5 — Review update: they made it right *2026-08-10, version 2026.15.1* Previously had a bad experience, but reached out to support and they fixed it. Thank you!!! Overall legit casino in PA ### 5/5 — Can’t complain one bit *2026-08-10, version 2026.15.1* Very enjoyable love it ### 5/5 — The best online casino in Pa.is SH 🤩🍀🌟🔥💕🎉🌟 *2026-08-10, version 2026.15.1* This online casino is so exciting with loads of fun ,so many great games to choose from . Yes ,you really do win here ! Give it a try ! I have tried other online casinos ,they can’t compare to SugarHouse . I left a very popular online casino for SH .. glad I did ! 🌟🌟🌟🌟🌟 I would give SugarHouse 100 stars if I could ! ### 5/5 — Great good games *2026-08-09, version 2026.15.1* I love this site ### 5/5 — Definitely rigged *2026-08-03* .40 cent bet on huff and puff you only get the hats bonus and the buzz saw bonus that is if you get one playing now I’ve been playing huff and puff all day and still have yet to get a buzz saw bonus I don’t know seems kinda rigged to me and if you want to win 3.20 on a .40 cent bet on a hat bonus then go right ahead if not then stay away **Developer response:** Hello! Please keep in mind that all of the games on our site have been individually tested to ensure player fairness and that RTP%'s can often be found within the game rules. With that said, if you ever have any questions/concerns regarding a specific round of play, please don't hesitate to message us at iossupport@betrivers.com and we'll gladly review the results with you directly. ### 5/5 — Better then other apps *2026-07-30, version 2026.14.1* Games are better ### 5/5 — New Game Play *2026-07-29, version 2026.14.1* So far so good and I like the layout of the game ### 5/5 — The Best *2026-07-27, version 2026.14.1* Best casino out there ### 5/5 — Love SugarHouse *2026-07-26, version 2026.14.1* SugarHouse online is easy to use and keeps you going. ## Most critical reviews (10 lowest-rated) ### 1/5 — Withdraw *2026-08-18, version 2026.15.1* Horrible been 36 hours and still didn’t review my withdrawal I feel like they want me to cancel the withdrawal to keep playing I will never use this app again ### 1/5 — Don’t waste your time *2026-08-11, version 2026.15.1* Did not honor new customer promo because apparently they are BetRivers with a different name. Most average people don’t know this. Also did not honor my friends referral even though I signed up through his link. Plenty of better casinos out there. Worst one yet and I’ve tried quite a few. ### 1/5 — No wins *2026-08-05, version 2026.15.1* Their games don’t hit. They will easily rake 1k with not even small wins. Don’t better. BetRivers is better. ### 1/5 — Total scam *2026-07-29, version 2026.14.1* I downloaded never played SugarHouse before today. They’re supposed to give you sign up bonus spins when for joining Sugarhouse with deposit match bonus. What they don’t tell you is if you downloaded any Rivers game in the past not necessarily the one you are downloading now. For example I downloaded Borgata in the past and today I downloaded SugarHouse app you will not get any sign on bonus or slot play you lose all sign up bonus because it’s run by the same company. It’s one per Customer per lifetime according to the customer service I spoke to. So the app is a pointless one to download and join if you downloaded any type of Rivers game in the past. Only time they let me know that I wasn’t eligible is when I tried to use the promo code and it will not allow me to. I know someone is going to come on here apologize for the confusion and give some excuse. Why they couldn’t Issue the joining bonus and spins because they’re going to say their promotions change all the time. But that doesn’t help the people that signed up and didn’t get anything. ### 1/5 — Do not waste your money *2026-07-17, version 2026.13.1* Finally won a small amount on the weekly reward they asked for ridiculous documents and once they couldn't find reasons to deny my documents they locked my account ### 1/5 — Ghetto UI *2026-07-14, version 2026.12.1* Feels like gambling underground in the 1960’s. Do better. ### 1/5 — Errors Prevent Sports Wagers from Being Placed *2026-07-02, version 2026.12.1* I have to uninstall and reinstall to not have an error that prevents me from placing a sports wager. After reinstall, it works one time. If I sign out and sign back in, I get the error again. ### 1/5 — Garbage *2026-06-05, version 2026.10.1* Just another online casino scam ### 1/5 — Playtime *2026-06-01, version 2026.10.1* Not sure how any of the other apps are, but I dropped two grand on this app no playtime I think it sucks ### 1/5 — Scam!!!!!’ *2026-05-01, version 2026.7.1* Be aware it’s a scam! I would’ve given them zero stars if possible!! B ## Most praised reviews (10 highest-rated) ### 5/5 — A night out at home!!! *2026-08-28, version 2026.16.1* Best online casino! Games! Color! Excitement! Winning! Love this app!!! ### 5/5 — Can’t complain one bit *2026-08-27, version 2026.16.1* Very enjoyable love it ### 5/5 — The best online casino in Pa.is SH 🤩🍀🌟🔥💕🎉🌟 *2026-08-27, version 2026.16.1* This online casino is so exciting with loads of fun ,so many great games to choose from . Yes,you really do WIN WIN WIN at SugarHouse! Give it a try ! I have tried other online casinos ,they can’t compare to SugarHouse ! 🌟🌟🌟🌟🌟 I would give SugarHouse 100 stars if I could ! ### 5/5 — Easy to use! *2026-08-27, version 2026.16.1* Easy to set up and quick to play and win! ### 5/5 — Love *2026-08-23, version 2026.15.1* Love this! ### 5/5 — Love *2026-08-22, version 2026.15.1* Took me a while to really trust loading and playing but these few weeks I’ve been enjoying this app more and I love the weekend because the free bonus and fast withdrawal and I do wish it was a daily bonus game other than that it’s a 10 ### 5/5 — Good games great interface *2026-08-20, version 2026.15.1* Love everything about this, most versatile bonus store and good promotions! ### 5/5 — Fun site *2026-08-20, version 2026.15.1* Nice site for socializing and winning ### 5/5 — Casino *2026-08-19, version 2026.15.1* Great app ### 5/5 — IMO the best *2026-08-19, version 2026.15.1* Best of all in PA. They actually give you $ back --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*