# Pleo — user reviews > 119 indexed App Store user reviews of Pleo by Pleo Technologies ApS, rated 4.70/5 from 168 ratings. - Source: https://appshunter.io/ios/app/pleo/id1110743278/reviews - App overview in markdown: https://appshunter.io/ios/app/pleo/id1110743278.md - Rating breakdown: 5★ 149 · 4★ 5 · 3★ 4 · 2★ 4 · 1★ 6 ## What do users think of Pleo? Overall sentiment: negative **Pros** - 💡 Simple and intuitive interface - 🚀 Smooth and efficient expense management - 👍 Helpful customer support - 🔒 Secure payment system **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow app performance and loading times - 🔑 Unreliable login and authentication issues - 📤 Difficulty uploading receipts and documents **Commonly reported bugs** - Missing 'New Expense' button - Disappearing receipt upload button - Inconsistent behavior with Face ID/Touch ID - Expenses not syncing properly across devices **Most requested features** - Customizable expense categories - Integration with accounting software - Ability to split expenses between personal and business - Real-time balance visibility on the card ## Newest reviews (11 of 119) ### 2/5 — improvement needed. *2026-03-14* upon launch the loading is pretty slow - sometimes up to 4 seconds. then the face id pops up while the app is loading and it doesn’t register, have to enter pin again also when there’s a web purchase where you need to verify, it doesn’t show up on the app right away, it’s a bit clunky overall. also it’s a bit annoying that i cannot set a default value for the tags? i gotta pick the same tags every single receipt. ### 3/5 — Mostly works *2025-10-24* Can't re-size the screen, so everything, particularly attached photos and documents, appears tiny. Yes, you can zoom in onto your screen on a Mac, but this is a very silly design flaw. Otherwise it works mostly well, but when typing in text it has a flawed predictive feature which half the time erases what you're writing as your type it. ### 3/5 — Not the best *2025-10-16, version 25.40.0* Still struggling to use. Trying to verify is a nightmare. ### 3/5 — Kategorie kann nicht zugeordnet werden *2025-07-11* App soweit toll nur schade das man nicht sieht wievielte Guthaben noch zur Verfügung steht und leider kann ich den Ausgaben keine Kategorie zufügen, das Fenster in der wahrscheinlich die Auswahl kommt ist immer leer ### 3/5 — Bien mais peut mieux faire *2025-02-19, version 25.6.0* L’appli fonctionne mais lorsque je veux renseigner un invité externe pour un déjeuner, je ne peux pas. Il ne se passe rien. ### 2/5 — Poor poor app *2024-12-20, version 24.51.0* Such a poor app for such a mature company! Crashes regularly, poor ux.. come on! ### 4/5 — One improvement desired *2024-12-12, version 24.49.1* There should be a way to deduct a part of an company card expense and classify it as personal . For example a plane booking for 2 , one is company paid other is private. Or a business class ticket only reimbursed at coach rate by company… ### 4/5 — Super Service *2024-11-18* Pleo ist ein super Service, der unserem Team das Handling von Ausgaben und Übertragen aller Daten an Datev super einfach macht. Und Pleo entwickelt sich ständig weiter. Einziger Kritikpunkt: Wir brauchen eine Pleo iPad App. ### 1/5 — Payment issues was not sorted within more than 20 days. *2024-10-28, version 24.42.0* No services at all. ### 1/5 — APP DOESN’T WORK *2024-10-02, version 24.39.0* DO NOT GET THIS APP. Your expenses get reimbursed by your company and you are never able to withdraw them to your bank because the app doesn’t work!!!!! AVOID THIS APP AT ALL COSTS ### 1/5 — Anmeldung funktioniert nicht *2024-09-13* Wollte mich über Google anmelden und hat leider nicht funktioniert. Trotz mehrfachen Versuchen ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor Customer Service. No accountability *2026-07-11* Avoid Pleo at all costs. Since April 2026, Pleo has deducted over £1,000+ from my account, and by July 2026 I am still chasing my own money. After countless emails, only a fraction has been refunded. Every response takes around 10 days and consists of the same recycled excuse: "Our internal team is reviewing your case." Four months of "reviewing" and still no resolution. I have repeatedly provided bank statements proving the refunds never reached my bank account, yet they continue to ignore the evidence. We reset the account, froze both physical and virtual cards, followed every instruction given, and absolutely nothing changed. There was even an attempted charge at 5AM - same time funds were taken from my bank account by Pleo, which raised serious concerns that were never properly explained. Pleo has been delaying, deflecting and avoiding responsibility. There is no meaningful customer support, no telephone contact, and no one willing to take ownership of a problem involving over £1000+ of a customer's money. Instead, you are trapped in an endless cycle of generic emails, excuses and broken promises while your money remains out of reach. A financial company should protect your money, not make you fight for months to get it back. Save yourself the stress, frustration and financial risk-do not open an account with Pleo. ### 1/5 — App is so slow *2026-06-08, version 26.23.0* the app is so slow and doesn’t allow you to add your expenses simply .. i have to swipe up out the app each time i make a command ### 1/5 — Bad user experience *2025-12-05, version 25.48.0* Fetch does not work at all, lots of bugs for example I can’t see my card details. No access to human help ### 1/5 — No support *2025-10-15, version 25.40.0* No support outside of the business hours. Not good, not helpful, very poor. ### 1/5 — Unsafe app! Do not use! *2025-07-24* The Pleo system is not safe with your money. Do not use in any circumstances. The fraudulent reporting is not great, where they solely rely on the user freezing the card and do nothing on their side to stop it. They then try and justify that it’s ok. Very poor service, inconsiderate staff that continue to dig on their emails to pass the blame. Pleo now dropped and moved to another company that is actually decent. ### 1/5 — Zu viele Bugs *2025-06-03* Die Idee von Pleo ist an sich gut - und alles wäre super, wenn es einfach funktionieren würde. Tut es aber leider nicht, ständig ist irgendwas. Belege können noch hochgeladen, Kategorien nicht zugeordnet werden…. Der Kundenservice ist dann zwar erreichbar, aber kann zu oft nicht helfen, da das Problem ja technisch ist… das nervig, weil man als kleines Unternehmern einfach nicht die Zeit hat, sich darum zu kümmern. Und es wird auch nicht den gut 50 Euro/Monat gerecht, die man zahlen muss. ### 1/5 — Nach Update keine Funktionalität mehr für apple *2025-05-23* Nach dem Update können keine Belege mehr hochgeladen werden, keine Kategorien mehr ausgewählt werden. Support? Leider Fehlanzeige. ### 1/5 — Fallos continuos *2025-05-02* No recomendable. ### 1/5 — Verschlimmbesserung *2025-02-17, version 25.6.0* Man haut Updates für Updates raus und immer funktioniert irgendwas nicht. Seid 1 Woche gehen keine Spesen mehr… Super Arbeit mal wieder ### 1/5 — Continuous login issues *2024-11-01* For months now, I haven’t been able to use the app properly. Every time I open it, it forgets my account completely. When I type in my details and try to log in, I get an error message saying, ‘Something went wrong. Please verify your information.’ I can access my account on my PC, but that’s pointless when I’m on the go or need to claim miles. I’ve repeatedly contacted customer support, but they haven’t provided a lasting solution to the issue. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy to use *2026-07-09* I love Pleo, it’s so easy to use, just snap a picture of the receipt and it’s all coded for me automatically! ### 5/5 — Everything quicker easier simpler *2026-06-26* I never review an app, that’s how helpful this is ### 5/5 — Cargar gastos en Pleo *2025-08-01, version 25.30.0* Estoy gratamente sorprendida con la facilidad de cargar los gastos con Pleo ### 5/5 — Super app *2025-07-14, version 25.27.0* Super app pour les dépenses pro ### 5/5 — Super App und Service *2025-03-05, version 25.8.0* Sehr zufrieden ### 5/5 — Mejor app de gestión de gastos *2025-01-21, version 25.2.0* Experiencia increible. Los rembolsos para los empleados alucinantes ### 5/5 — Everything works perfectly! *2024-12-03, version 24.48.0* We have been working with Pleo for a while now and I have been appreciating specially the ease of usage, design and friendly employees, I highly recommend it! ### 5/5 — Virtual Card View *2024-09-26* When viewing the virtual card details the card expiry and CCV are covered/obscured by the company name on the card. ### 5/5 — Tolle App *2024-09-24* Erleichtert mir meine Spesen ### 5/5 — Fantastic application *2024-05-30, version 24.21.0* Great UX. Submitted expenses is so so easy using Pleo - saving me hours each week! Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*