# PLN Mobile

> All-in-one electricity management app for Indonesia. (iPhone/iPad app by PLN (PERSERO), PT.)

- Source: https://appshunter.io/ios/app/pln-mobile/id1299581030 (this page in markdown: same URL + `.md`)
- Developer: [PLN (PERSERO), PT](https://appshunter.io/developer/1299581029)
- Category: Business
- Price: Free
- Rating: 4.58/5 from 360 App Store ratings · 219 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 161 MB
- Languages: English
- Released: 2017-10-28
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pln-mobile/id1299581030/reviews.md

## What is PLN Mobile?

Hai Electrizen!

Beli token listrik, bayar tagihan, melakukan pengaduan, mengajukan pasang baru dan tambah daya dengan mudah melalui PLN Mobile! PLN Mobile merupakan aplikasi terlengkap untuk semua hal kelistrikan di Indonesia.

Hal-hal yang bisa dilakukan di PLN Mobile:
1.	Pembayaran listrik yang mudah dari Aplikasi
Agar semakin mudah dalam membeli token maupun membayar tagihan, PLN Mobile menyediakan fitur pembayaran langsung menggunakan Virtual Account bank, dompet digital maupun layanan kartu kredit. Selain itu, PLN Mobile menyediakan token – token eksklusif yang lebih murah.
2.	Pelaporan Catat Meter Mandiri (SwaCAM)
PLN Mobile menyediakan fitur catat meter sendiri shingga mempermudah perhitungan tagihan Anda. Tidak perlu lagi berinteraksi dan menunggu petugas!
3.	Pengaduan
PLN Mobile menyediakan fitur pengaduan yang dilengkapi fitur Auto Dispatch, sehingga mempermudah penerusan dan monitor laporan langsung ke petugas teknis terdekat yang tersedia (berlaku di beberapa lokasi). Selain itu,  aplikasi ini dapat memberikan notifikasi terkait kejadian padam di sekitar lokasi maupun rumah Anda, termasuk ketika listrik sudah kembali menyala. 
4.	Pengajuan layanan listrik (pasang baru dan tambah daya)
Listrik sering putus karena kurang daya dan membutuhkan pasang baru di rumah atau kantor? Ajukan langsung ubah daya dan pasang baru dengan lebih mudah dan hanya dalam genggaman.
5.	ICONNET dan fitur lainnya
Sebagai aplikasi kelistrikan terlengkap di Indonesia, PLN Mobile juga menyediakan fitur – fitur lainnya seperti pemasangan internet (ICONNET), perbaikan listrik (ListrikQu), dan SPKLU (Charge.In).

Dengan beragam fitur yang dihadirkan, tunggu apa lagi? Ayo download PLN Mobile!

Helpdesk : pln123@pln.co.id
Contact center: (kode area) 123

Published by :
PT PLN (Persero) Pusat

## Key features

- Buy electricity tokens
- Pay electricity bills
- Self-meter reading reporting
- Submit electricity complaints
- Apply for new connections
- Apply for power upgrades
- Internet and repair services

## What do users think of PLN Mobile?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and efficient service response
- 👍 User-friendly interface for bill payments
- 💡 Comprehensive all-in-one app for electricity services
- 🔧 Easy complaint/disruption reporting system
- 💳 Multiple payment method options
- 📱 Convenient token purchase functionality
- 🎯 Real-time service tracking and monitoring
- 🏠 Eliminates need to visit physical offices
- ⚡ Self-meter reading (swacam) feature
- 📊 Clear billing information and history

**Cons**

- 🐛 Frequent loading and freezing issues
- 🌍 No English language support
- 🔐 Geographic restriction (Indonesia only)
- ⏱️ Slow response times for complaints
- 🔄 Force close and app crashes
- 📵 Login failures and authentication issues
- 🎨 Poor UI/UX design and navigation
- 🛠️ Maintenance mode on critical features
- 💸 Deducted balance without successful transactions
- 📱 Incompatibility with some devices

**Commonly reported bugs**

- White screen on app launch
- Login stuck on loading indefinitely
- Force close on iPhone devices
- Payment processing failures with balance deduction
- Chat functionality blocking transaction details
- Photo upload not working from gallery
- Menu maintenance preventing access
- Pop-up ads blocking payment confirmation
- Synchronization issues with virtual account payments
- Automatic 5-star rating without user input

**Most requested features**

- English language translation support
- Increase meter account limit beyond 4
- Internet usage tracking feature
- Better offline functionality
- Improved photo upload from gallery
- Multi-tasking capability in chat
- Better error message descriptions
- Dark mode option
- Enhanced customer service availability
- Ability to use app outside Indonesia

## Recent user reviews (10 of 219)

All indexed reviews: https://appshunter.io/ios/app/pln-mobile/id1299581030/reviews.md

### 5/5 — Pln

*2026-07-16, version 5.2.81*

Pelayanan cepat dan petugas ramah terimakasih bapak yandal 🙏🏻

### 5/5 — pln mobile

*2026-07-06, version 5.2.81*

aplikasinya sangat bagus

### 5/5 — kwh periksa

*2026-07-03, version 5.2.81*

aplikasi sangat membantu memudahkan jangka panjang terima kasih pln

### 5/5 — BAGUS

*2026-06-24, version 5.2.81*

Aplikasinya ringan, bayar token langsung masuk. Notifikasi juga akurat jadi ga pernah telat. 5 bintang!

### 5/5 — PLN MOBILE

*2026-06-18, version 5.2.81*

Pln mobile Sangat terbantu. Terima kasih banyak

### 1/5 — Lemot

*2026-06-02, version 5.2.80*

Server lemot parah, ngirim kode verifikasi sampe setengah jam sampe kodenya kadaluarsa baru masuk di email

### 1/5 — Does not work

*2026-05-31, version 5.2.80*

I cannot even register with any phone number. 3rd world broken app.

### 5/5 — Fast Charging

*2026-05-30, version 5.2.80*

Fast Charging nya mantap

### 5/5 — PLN mobile

*2026-05-25, version 5.2.80*

Aplikasi PLN Molile sangat membantu sekali dalam melakukan pembelian token

### 5/5 — PLN Mobile

*2026-05-25, version 5.2.80*

sangat mempermudah masyarakat untuk pengaduan atau hal yang lainnya

## Frequently asked questions about PLN Mobile

### What can I do with PLN Mobile?

PLN Mobile allows you to easily buy electricity tokens, pay your electricity bills, report meter readings, submit complaints about electricity issues, and apply for new electricity connections or power upgrades. It also offers additional services like internet installation and electrical repairs.

### How can I pay my bills through PLN Mobile?

The app supports multiple payment methods for your convenience, including Virtual Accounts from various banks, digital wallets, and credit card services. This ensures a flexible and easy way to settle your electricity charges.

### What is the Self-Meter Reading feature?

The Self-Meter Reading (SwaCAM) feature allows you to report your electricity meter readings directly through the app. This simplifies the billing process as it helps in accurate calculation of your charges without the need for direct interaction with a meter reader.

### Does PLN Mobile notify me about power outages?

Yes, the app provides notifications regarding power outages in your vicinity or at your home. You will also receive an alert when the electricity supply has been restored, keeping you informed about service interruptions.

### Is PLN Mobile free to use?

Yes, PLN Mobile is a free application. You can download and use all its features without any cost. The app is published by PT PLN (Persero) Pusat.

## Version history (last 5 releases)

### 5.2.81 — 2026-06-08

- Penambahan fitur pemberian rating Kepuasan (CSAT) dan Loyalitas (NPS) pada layanan Pengaduan. 
- Penyempurnaan user interface Home Charging agar lebih informatif dan memudahkan pelanggan. 
- Penambahan fitur chat otomatis untuk layanan Pengaduan Clear Tamper Token (CTT). 
- Peningkatan fitur lainnya.

### 5.2.80 — 2026-05-07

- Penambahan notifikasi email ketika pengguna melakukan perubahan nomor HP dan PIN
- Penyempurnaan indikator charging pada SPKLU agar lebih informatif
- Penyediaan fitur pelaporan antrian SPKLU melalui WhatsApp
- Penambahan channel pembayaran BRIZZI untuk transaksi di SPKLU yang menyediakan EV-Tap
- Penyediaan Indikator Connect/Disconnect Home Charging

### 5.2.79 — 2026-03-14

- Peningkatan layanan fitur SwaCAM
- Section Homepage lebih menarik
- Metode pembayaran SPKLU lebih fleksibel dengan uang elektronik berbasis kartu
- Komunikasi dua arah dengan fitur chat petugas
- Estimasi waktu selesai saat charger sedang digunakan
- Bug Fixing.

### 5.2.78 — 2026-02-20

Penambahan metode pembayaran dengan Kartu Uang Elektronik pada transaksi SPKLU

### 5.2.77 — 2025-12-19

- SwaCam: Catat stand meter mandiri dan dapatkan kesempatan mendapatkan kupon & poin.
- PLTS Atap: Notifikasi email otomatis & validasi kuota berdasarkan kapasitas inverter.
- Keamanan: Transaksi dengan kartu Debit/Kredit wajib verifikasi KTP.
- NPS: Pengguna dapat menilai pengalaman transaksi di PLN Mobile.
- SPKLU: Konfirmasi antrean, countdown, dan push notifikasi.
- Perbaikan minor & peningkatan stabilitas.

## Apps similar to PLN Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MyPertamina](https://appshunter.io/ios/app/mypertamina/id1295039064) | 2.5 (118) | Free | Business |
| [SIGNAL–SAMSAT DIGITAL NASIONAL](https://appshunter.io/ios/app/signalsamsat-digital-nasional/id1587653489) | 1.5 (26) | Free | Business |

## More apps by PLN (PERSERO), PT

- [PLN Daily](https://appshunter.io/ios/app/pln-daily/id1503620503)
- [PLN Click](https://appshunter.io/ios/app/pln-click/id1669242441)
- [Barista PLN](https://appshunter.io/ios/app/barista-pln/id6502890885)

All apps by PLN (PERSERO), PT: https://appshunter.io/developer/1299581029

## Related topics

[pelni mobile](https://appshunter.io/ios/topics/pelni-mobile)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*