# PLN Mobile — user reviews > 223 indexed App Store user reviews of PLN Mobile by PLN (PERSERO), PT, rated 4.58/5 from 360 ratings. - Source: https://appshunter.io/ios/app/pln-mobile/id1299581030/reviews - App overview in markdown: https://appshunter.io/ios/app/pln-mobile/id1299581030.md - Rating breakdown: 5★ 286 · 4★ 6 · 3★ 7 · 2★ 3 · 1★ 29 ## What do users think of PLN Mobile? Overall sentiment: mixed **Pros** - 🚀 Fast and efficient service response - 👍 User-friendly interface for bill payments - 💡 Comprehensive all-in-one app for electricity services - 🔧 Easy complaint/disruption reporting system - 💳 Multiple payment method options - 📱 Convenient token purchase functionality - 🎯 Real-time service tracking and monitoring - 🏠 Eliminates need to visit physical offices - ⚡ Self-meter reading (swacam) feature - 📊 Clear billing information and history **Cons** - 🐛 Frequent loading and freezing issues - 🌍 No English language support - 🔐 Geographic restriction (Indonesia only) - ⏱️ Slow response times for complaints - 🔄 Force close and app crashes - 📵 Login failures and authentication issues - 🎨 Poor UI/UX design and navigation - 🛠️ Maintenance mode on critical features - 💸 Deducted balance without successful transactions - 📱 Incompatibility with some devices **Commonly reported bugs** - White screen on app launch - Login stuck on loading indefinitely - Force close on iPhone devices - Payment processing failures with balance deduction - Chat functionality blocking transaction details - Photo upload not working from gallery - Menu maintenance preventing access - Pop-up ads blocking payment confirmation - Synchronization issues with virtual account payments - Automatic 5-star rating without user input **Most requested features** - English language translation support - Increase meter account limit beyond 4 - Internet usage tracking feature - Better offline functionality - Improved photo upload from gallery - Multi-tasking capability in chat - Better error message descriptions - Dark mode option - Enhanced customer service availability - Ability to use app outside Indonesia ## Newest reviews (15 of 223) ### 3/5 — rating *2026-08-23, version 5.2.81* pln mobilee ⭐️⭐️⭐️⭐️⭐️⭐️ ### 5/5 — PLN Mobile *2026-05-25, version 5.2.80* sangat mempermudah masyarakat untuk pengaduan atau hal yang lainnya ### 5/5 — Catat meter *2026-05-24, version 5.2.80* Mantap luarbiasa ### 5/5 — Fast service *2026-05-06, version 5.2.79* Thank you for quick response ### 5/5 — mantap *2026-04-15, version 5.2.79* banyak fitut ### 5/5 — mantap apilkasinya *2026-04-15, version 5.2.79* aplikasinya sangat berguna ketika ada gangguan listrik di rumah ### 5/5 — . *2026-03-12, version 5.2.78* sangat membantu ### 4/5 — . *2026-03-06* sangatt membantu dan terbaik **Developer response:** Wah, terima kasih ya Kak udah berbagi pengalaman menggunakan PLN Mobile. Mimin ikut senang kalau urusan listrik Kk jd praktis dengan adanya PLN Mobile. Semoga PLN Mobile terus jadi andalan Kk ya. Yuk, share pengalaman ini & ajak bestie kamu buat download PLN Mobile. Have a nice day. :) -FE ### 5/5 — . *2026-03-05* sangatt terbaik **Developer response:** Wah, terima kasih ya Kak udah berbagi pengalaman menggunakan PLN Mobile. Mimin ikut senang kalau urusan listrik Kk jd praktis dengan adanya PLN Mobile. Semoga PLN Mobile terus jadi andalan Kk ya. Yuk, share pengalaman ini & ajak bestie kamu buat download PLN Mobile. Have a nice day. :) -FE ### 5/5 — . *2026-03-04* terbaikk **Developer response:** Wah, terima kasih ya Kak udah berbagi pengalaman menggunakan PLN Mobile. Mimin ikut senang kalau urusan listrik Kk jd praktis dengan adanya PLN Mobile. Semoga PLN Mobile terus jadi andalan Kk ya. Yuk, share pengalaman ini & ajak bestie kamu buat download PLN Mobile. Have a nice day. :) -FE ### 5/5 — Medical Doctor *2026-02-18, version 5.2.77* PLN mobile has many improvement and offer better service since around 1.5 yr when first time I used it.. ### 5/5 — Keeja cepat dan rapih *2026-02-17, version 5.2.77* Sangat bermanfaat dan mudah untuk di gunakan ### 5/5 — mantap *2026-01-25, version 5.2.77* banyak fitut ### 5/5 — 👍🏻 *2026-01-13, version 5.2.77* Mempermudah dan sangat membantu ### 5/5 — MANTAAAP JAYA *2026-01-10, version 5.2.77* ga pernah nyesel buat daftar aplikasinya, memudahkan kita untuk transaksi pembayaran listrik omg love you ## Most critical reviews (10 lowest-rated) ### 1/5 — Lemot *2026-06-02, version 5.2.80* Server lemot parah, ngirim kode verifikasi sampe setengah jam sampe kodenya kadaluarsa baru masuk di email ### 1/5 — Does not work *2026-05-31, version 5.2.80* I cannot even register with any phone number. 3rd world broken app. ### 1/5 — ga bisa log in *2026-03-28, version 5.2.79* ga bisa log in pas udah masukin no hp udah d tunggu selama mungkin loading terus dan ga ada apa apa ### 1/5 — BADLY NEED ENGLISH TRANSLATION *2026-01-22* This app is incredibly difficult for a non Indonesian speaker/reader to use. The cumbersome way you must step through each non intuitive option and hold another device to show the translation ps as you do so wears you out. **Developer response:** Hi Kak, thank you for sharing the information. Regarding this matter, we will continue to improve the performance of PLN Mobile to provide better comfort and assistance for our customers. If you have any further suggestions, please use the Live Chat feature to report them. :) -AL ### 1/5 — ga guna *2026-01-06, version 5.2.77* aplikasi cacat. pln ga guna. bagus pake orang luar aja kerja disini. ### 1/5 — Aplikasi jelek *2025-11-23, version 5.2.76* Sesuai prinsip negara, kalau bisa ribet kenapa dipermudah. Untuk mengisi kendaraan listrik saja, susahnya mengalahkan ujian masuk PTN. Selamat atas aplikasi ini layak disejajarkan dengan Coretax dalam rangka inkompetensi pembuatannya dan kompleksitasnya. ### 1/5 — Ga bisa daftar *2025-11-17, version 5.2.76* Masukin no hp untuk daftar, terus stuck aja disitu halamannya. ### 1/5 — Sandyyyyy *2025-11-12, version 5.2.76* Proses ganti meter KWH cepat .. tks PLN ### 1/5 — loading terus *2025-10-10, version 5.2.75* untuk daftar atau masuk saja prosesnya lama sekali ### 1/5 — Pasang baru lambat sekaliiiiiii *2025-09-08, version 5.2.71* Pasang lama, ketika di pasang dari akhir bln Agustus smpe skrg MCB blm ada, belum di pasang, lapor ke pengaduan blm ada kejelasan tiba2 tulisan selesai. Apanya yg selesai??? ## Most praised reviews (10 highest-rated) ### 5/5 — PLN Mobile *2026-08-18, version 5.2.81* Sangat mudah dan murah dibanding lewat aplikasi lain dalam melayani kebutuhan listrik Anda ### 5/5 — pln *2026-08-11, version 5.2.81* pln mantapppppppp ### 5/5 — .. *2026-07-29, version 5.2.81* baguss banget pln mobile ### 5/5 — Pln *2026-07-16, version 5.2.81* Pelayanan cepat dan petugas ramah terimakasih bapak yandal 🙏🏻 ### 5/5 — pln mobile *2026-07-06, version 5.2.81* aplikasinya sangat bagus ### 5/5 — kwh periksa *2026-07-03, version 5.2.81* aplikasi sangat membantu memudahkan jangka panjang terima kasih pln ### 5/5 — BAGUS *2026-06-24, version 5.2.81* Aplikasinya ringan, bayar token langsung masuk. Notifikasi juga akurat jadi ga pernah telat. 5 bintang! ### 5/5 — PLN MOBILE *2026-06-18, version 5.2.81* Pln mobile Sangat terbantu. Terima kasih banyak ### 5/5 — Fast Charging *2026-05-30, version 5.2.80* Fast Charging nya mantap ### 5/5 — PLN mobile *2026-05-25, version 5.2.80* Aplikasi PLN Molile sangat membantu sekali dalam melakukan pembelian token --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*