# PLS Mobile — user reviews > 110 indexed App Store user reviews of PLS Mobile by PLS Financial Services, Inc., rated 4.71/5 from 19,554 ratings. - Source: https://appshunter.io/ios/app/pls-mobile/id1453219383/reviews - App overview in markdown: https://appshunter.io/ios/app/pls-mobile/id1453219383.md - Rating breakdown: 5★ 16,935 · 4★ 1,218 · 3★ 560 · 2★ 237 · 1★ 634 ## What do users think of PLS Mobile? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔒 Secure transactions - 👍 Convenient mobile access - 💡 Helpful customer service - 🚀 Fast money transfers **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app performance - 💰 Excessive fees - 🔒 Difficulty retrieving funds - 🐛 Unresponsive customer support **Commonly reported bugs** - Error retrieving card information - Inability to add new cards - Delayed deposit processing **Most requested features** - Ability to transfer funds between cards - Integration with other payment apps - Improved transaction history and notifications - Multilingual support ## Newest reviews (12 of 110) ### 3/5 — Verification Error *2025-01-13, version 2.11.7* Cannot verify my e-mail for some reason ### 2/5 — Idk *2024-10-21, version 2.11.7* Needs a major update ### 2/5 — Couldn’t login on this app *2024-10-12, version 2.11.7* I have a iPhone 13 it’s not logging in on my app ### 4/5 — No account/ routing numbers *2024-07-12, version 2.11.7* So I added money to my PLS card and I need to make a payment for a shed. Unfortunately, the shed people are telling me that they’re going to charge me extra money to use a credit card/debit card. Since there are other cash apps that have the ability to have a routing number, etc., is it possible to do this with PLS as well? PLS really saved my business after my purse was stolen and they were able to cash a check for me because I was already in their system whereas Chase Bank wouldn’t cash the check even though I had an account with them and they had seen me hundreds and hundreds of times. I appreciate the way that PLS is able to keep their customers moving financially. I wish I understood the fee structure better so that I could account for that reduction in my money. ### 3/5 — 3/5 *2024-06-03, version 2.11.7* Really wish this showed transactions and notified you with balance ### 1/5 — False representation *2024-05-01, version 2.11.5* I was told by a representative at PLS that if I signed up for the prepaid debit card that I wouldn’t be charged for any fees to add funds to it (because my initial transaction i was trying to do is add funds to my chime card and the whole reason for me calling was seeing if there was any type of fee charged for that). They told me that to add funds to my chime account there is a $4.95 fee and like I stated they highly recommend the expectation card and no fee would be applied if added at a PLS location. So I went to the pLS location that I called and when I went to purchase their card of a sudden there’s a fee of $6.95 to add funds! That’s MORE than the fee that chime charges!! Very upset but I STILL purchased/added funds to my new account for the prepaid card. But now my issue is that I made a purchase with it (online), then ended up returning it (due to ordered wrong item), went physically into Walmart with the item and nice and quick they did my refund/return transaction. So now on the online app it’s saying that PLS completed their refund/transaction but on the other end it’s saying that there is a HOLD! And when I call the number on the card it says that there’s a pending deposit and then says that the deposit has been completed which NOTHING has been completed! I just want my funds released and $6.95 fee to add funds to the card is RIDICULOUS! ESPECIALLY when I was told that as long as I added funds at a PLS location it would be FREE of CHARGE!! Your fee is MORE than every prepaid card that I ever had! AGAIN RIDICULOUS! Just please release my money that’s all I ask! And after that your card will NEVER be used again! Should be ASHAMED! Not all people got it like that to pay all these fees! ### 1/5 — Can’t add new card *2024-04-25, version 2.11.5* Please, it’s been two weeks for me now, trying to add my new card and the app still won’t let me! But besides that yall service is excellent (8-10) stars and will bring more business and my family and friends to you all !! ### 1/5 — Pésimo *2024-04-14, version 2.11.5* No me deja agregar mi tarjeta en la aplicación pésimo ### 1/5 — Awful *2024-04-09, version 2.11.5* So far every time I’ve tried to add my card to my account the it says the site is temporarily not working. For five days now. I think they can remove “temporary” from the message. ### 1/5 — Is it a Joke *2024-04-08, version 2.11.5* This is hands-down, the worst money app out there! But I guess that it mirrors the company itself. The service in the store is just as bad as it is on the app.! Wait did I say bad I meant it’s the worst service that you could find anywhere that has anything to do with any kind of banking in the history of banking ! The app is garbage the company is garbage and should be put where garbage belongs into a trashcan!! ### 1/5 — Mohamed ndiaye un client de pls *2024-03-26, version 2.11.4* J’ai travaillé pendant une semaine j’ai versé mon argent là-bas la somme de 1400$ j’ai rien reçu jusqu’à présent ### 1/5 — Scamming me of my funds *2024-03-13, version 2.11.3* I’ve had this account for nearly 3 years and I get charged 2.00 per transaction but I was told at the inception of my account that if I pay 7.00 monthly I wouldn’t be charged for every transaction but I’ve been charged both the monthly fee EVERY month for 3 years but I’ve paid 2.00 extra on EVERY transaction for the last 3 years. ## Most critical reviews (10 lowest-rated) ### 1/5 — Make a better app *2026-01-05, version 2.11.10* I cannot check my balance ### 1/5 — SCAM APP/SERVICE *2025-12-04, version 2.11.9* I this is the only debit card I’ve owned that charges you to use their card for every transaction otherwise you have to pay a monthly fee. The app is useless it doesn’t show you the card balance so it’s just a BIG SCAM! ### 1/5 — Terrible *2025-11-13, version 2.11.7* This has to be one of the worst banking apps I’ve ever used. Card will not show up in the app and always an error that they are working to fix. It’s been happening since the day I started using this app which has been 4-5 days now. Will delete soon if there is no way to check card balance. There is no use for it ### 1/5 — Waste of time *2025-07-24, version 2.11.7* Doesn’t allow me to link debit card. When trying to request help via the app. You get two options. Call or fill out a form online. When you call. You get placed on hold and transferred to someone else who doesn’t know what they’re doing. You can’t complete the online form. Cause the drop down boxes make you select an option that isn’t there. Therefore won’t submit your requests. ### 1/5 — Waste *2025-05-07, version 2.11.7* Wasting time in space on your phone app absolutely does nothing ### 1/5 — HORRIBLE HORRIBLE & UNPROFESSIONAL *2025-03-03, version 2.11.7* DONT USE THIS COMPANY FOR ANY REASON!!! Pls will change the rules as they go , your money will be made unavailable to you for reasons out of your control, then when you attempt to communicate with higher level help , you will be kept from contacting management , I have never experienced such unpleasant, unprofessional financial situation in my life , RUN FROM THEM - bad bad bad practices and find a another bank , or financial institution ### 1/5 — They hold your prepaid money for 2 weeks *2024-07-19, version 2.11.7* Do not cancel any orders because they will hold your money for 2 weeks or longer which is ridiculous. I canceled an Amazon order on 7/10 I called customer service and they said there’s nothing they can do my money won’t be returned until 7/19. It’s 7/19 and now they’re telling me it won’t be returned until midnight which is 7/20. They’re banks are closed Saturday am I really going to get my grocery money on by midnight or will they continue to give me the run around. DO NOT USE PLS. Money goes missing from your card which has happened to me and my sister and other customers I’ve spoken to. They steal they keep your money do not use them. ### 1/5 — Does not work *2024-06-12, version 2.11.7* This my second iPhone and still the app does not work ### 1/5 — Cash app *2024-06-07, version 2.11.7* This app does not remember nothing and deletes any information ,when someone signs up for it. ### 1/5 — Horrible *2024-05-09, version 2.11.6* Do not purchase this card it’s horrible I’ve purchased this card about a week ago and I’m already having issues I have to wait 14 days to receive my money back this is ridiculous ## Most praised reviews (10 highest-rated) ### 5/5 — I 💜 PLS *2025-07-29, version 2.11.7* My #1 CHECK CASHING PLACE ### 5/5 — 💚💚💚💚 *2024-12-02, version 2.11.7* ❤️❤️❤️❤️ ### 5/5 — Relief! *2024-09-27, version 2.11.7* Now I can just check my card, and not have to call always. Thanks! ### 5/5 — PLS Mobile *2024-06-14, version 2.11.7* Hi,So far I haven’t had any problems with my card or this app.Thanks for the support,time and attention,much appreciated. *Diana Escobar* ### 5/5 — PLS app *2024-05-25, version 2.11.7* So far it's great and they cashed my ssi check when no one else would. 👌 ### 5/5 — PLS *2024-05-10, version 2.11.6* I had a hard time with it at first the app itself, but after a while, I was able to get into it and use it. I like it a lot. It doesn't take me three hours to figure out how much money I have in the back because it's been a busy week and everybody's sick and blah blah blah I like it. ### 5/5 — Easy to operate *2024-04-24, version 2.11.5* Very functional ### 5/5 — Nuevo usuario *2024-04-13, version 2.11.5* Soy nuevo en el país y Quiero ingresar la tarjeta y no lo permite!!! Alguien me puede ayudar ### 5/5 — Customer service *2024-03-04, version 2.11.3* Greatservice ### 5/5 — Pls review *2024-02-27, version 2.11.3* It’s a great app to use to send money from one card to another…I would greatly recommend this to ppl that love to be organized in there virtual wallet thank you --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*