# Plug® - Shop Tech — user reviews > 519 indexed App Store user reviews of Plug® by eCommsell, rated 4.70/5 from 14,742 ratings. - Source: https://appshunter.io/ios/app/plug-shop-tech/id1561814762/reviews - App overview in markdown: https://appshunter.io/ios/app/plug-shop-tech/id1561814762.md - Rating breakdown: 5★ 13,123 · 4★ 598 · 3★ 256 · 2★ 82 · 1★ 683 ## What do users think of Plug®? Overall sentiment: positive **Pros** - 💰 Affordable prices - 🚚 Fast shipping - 🎁 Giveaways and discounts - 📱 Wide selection of devices - 🔄 Good condition of refurbished devices - 👍 Positive customer service experiences **Cons** - 🐛 Occasional issues with device functionality (e.g., Face ID, audio, battery) - 🔒 Concerns about device locking/activation issues - 📦 Inconsistent shipping times - 🔁 Difficulty with returns/exchanges - 🚫 Limited availability for Canadian customers **Commonly reported bugs** - App crashes or freezes on boot screen - Pricing discrepancies between app and checkout **Most requested features** - Add option to change currency - Expand shipping to Canada - Improve return/exchange process - Provide more details on device condition ## Newest reviews (16 of 519) ### 5/5 — Plug *2026-08-01, version 10.23* The items are always in perfect condition ### 5/5 — Plug tech *2026-07-29, version 10.23* I love the phone I get from here ### 5/5 — Cheaper and find the cheapest *2026-07-29, version 10.23* They helpful and cheaper price than Apple Store ### 5/5 — Very easy *2026-07-25, version 10.23* Very helpful ### 5/5 — Love it *2026-07-25, version 10.23* Great deals and awesome products. Check them out ### 5/5 — Products *2026-07-24, version 10.23* Great devices ### 5/5 — phones *2026-07-24, version 10.23* bought from them many times and the phones are great and reliable ### 5/5 — Love *2026-07-20, version 10.23* Love buying electronics on here. Very affordable and up to date ### 5/5 — Tech *2026-07-20, version 10.23* There prices are so good and reasonable ### 4/5 — Great *2026-07-19, version 10.23* Great products ### 5/5 — Review *2026-07-16, version 10.23* Great ### 5/5 — Love them very much five star *2026-07-16, version 10.23* Love them very much five star ### 5/5 — First time buyer *2026-07-15, version 10.23* Easy access throughout the app. Great deals on a lot of devices. ### 2/5 — Bad customer service *2026-07-13, version 10.23* Great prices and tech but they have a fatal flaw. Plug’s customer support is absolutely terrible. They take forever to respond and when they do it’s usually a ai bot that claims to reach out to team members which take even longer to respond. If you ever need to return something or make a warranty claim, prepare yourself to make dozens of emails that never get a response. ### 5/5 — deals are good *2026-07-13, version 10.23* Really good deals I highly recommend buying from them rather then buying from an actual Apple Store ### 5/5 — Best app ! *2026-07-12, version 10.23* This is the best app !!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t track AirPods *2026-08-21, version 10.23* 150$+ can track my AirPods 😐 ### 1/5 — why not iraq? *2026-08-18, version 10.23* why? ### 1/5 — Over priced *2026-07-20, version 10.23* If you want refurbished tech, go with Reebelo or Gazelle. They’re way better than this overpriced garbage. Charging $500 for a device in fair condition is wild you might as well spend a little more and buy it brand new. ### 1/5 — Awful customer service *2026-07-13, version 10.23* There basically is no customer service. Once I had a shipping question, the other a product issue. There is no quick reply, no way to call and if there is a hardware or physical issue with device there are no refunds. Never again. ### 1/5 — I do not recommend *2026-04-18, version 10.23* They look long to ship my package and then claimed their express shipping doesn’t exist. They will ship my package on April 22 but it was supposed to be 2-day shipping NOT 5-day shipping because I never chose free shipping. I want my $9.99 refund asap! ### 1/5 — Will not give returns and they will keep your money *2026-02-03, version 10.19* Will not give returns and they will keep your money ### 1/5 — Issues with phone *2026-01-22, version 10.19* I’ve been having issues with this phone ever since I got it at the end of December it keeps over heating even when I’m not using it,the screen keeps popping up with a text saying my screen isn’t a genuine apple part also my screen keeps freezing up or turning black to the point I have to restart the phone to get it to work ### 1/5 — Terrible customer service *2025-12-18, version 10.19* They canceled my order and didn’t even tell me until I had to contact customer service They were so good before now they could careless ### 1/5 — Horrible customer service *2025-12-16, version 10.19* Their customer service is extremely horrible. And when I made an order, the phone came in cracked they do not put any cushion in the box or any bubble wrap to try to protect the phone just very disappointed with the service. I’m trying to get in contact with customer service, but no one has responded. Just overall very disappointed. ### 1/5 — Poor customer service *2025-12-02, version 10.18* I ordered a phone with them recently via the app and they haven’t processed it despite me choosing express shipping , which is about 2 day shipping. I’ve tried contacting customer support and no one has answered. I’ve emailed them and it’s still silent. ## Most praised reviews (10 highest-rated) ### 5/5 — Anonymous *2026-08-19, version 10.23* Such a great app ### 5/5 — Great *2026-08-18, version 10.23* I enjoy using this app. It's very reliable ### 5/5 — My experience *2026-08-14, version 10.23* My overall experience was good when I purchased my own phone, which was the iPhone 15 Pro, which came in excellent condition with 100% battery, but I got an iPad mini six which came with a broken button at first, then they sent me another one and then it came with a broken but it’s OK because they gave me a whole other one with its one ear warranty and apologized I was very disappointed, but at the time they were a small company that was growing so I just gave them a chance and I’ve gotten free AirPods from them and other people have one free MacBook’s iPhones and Apple Watch I overall recommend them if you’re on a budget rather than just going to the Apple Store 10 out of 10 recommend!!!🥹 ### 5/5 — Good product *2026-08-11, version 10.23* All my products have worked great ### 5/5 — This is amazing *2026-08-10, version 10.23* I loved ordering From here ### 5/5 — I love it *2026-08-09, version 10.23* I love it ### 5/5 — iPhone SE *2026-08-08, version 10.23* Bought phone years old and still work perfectly fine. 10/10 ### 5/5 — Saludo *2026-08-05, version 10.23* I like this app ### 5/5 — Amazing deals *2026-08-05, version 10.23* Amazing deals! Continue to use for my phone plug ### 5/5 — Roz *2026-08-02, version 10.23* Excelente iPhones --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*