# Plum: Health Benefits — user reviews > 30 indexed App Store user reviews of Plum by Plum Benefits Pvt. Ltd., rated 4.40/5 from 16 ratings. - Source: https://appshunter.io/ios/app/plum-health-benefits/id1616851078/reviews - App overview in markdown: https://appshunter.io/ios/app/plum-health-benefits/id1616851078.md - Rating breakdown: 5★ 11 · 4★ 2 · 3★ 2 · 2★ 1 · 1★ 0 ## Newest reviews (10 of 30) ### 3/5 — The processing time is very long *2026-05-29* They don’t cover most of the things under the policy and the processing time is like really long. They took more than seven months to settle the amount of my Child vaccination, I gave it in the month of January until now they haven’t reverted back to it **Developer response:** We're truly sorry for the frustration this has caused, waiting this long to have your child's vaccination claim settled is not the experience we want for you. We'd like to look into this right away, but we're unable to locate your account on our end. Could you please write to us at care@plumhq.com with your registered email ID? Our team will personally pick this up and work to get it resolved quickly for you. ### 4/5 — App experience *2026-03-30* The app is very easy to use. I did an online consultation Waited for the appointment to open automatically. It did not. I had to go back to the previous screen and comeback to see the appointment button being on. Suggestion: the camera was not rotatable during upload of image( wanted to show the symptom in the face). ### 1/5 — Worst aggregators in insurance ! *2025-11-24* We subscribed to their services 4 months ago. Their support is pathetic and turn you helpless when they are truly needed. Making you wait at the hospitals for hours and hours. Further the reimbursement request was raised 3 months ago and they are still delaying with zero % clarity or support on the status. It took them 2 months to simply realise that the health id was not generated due to cd balance issue, only to delay it further. 3+ months down and they still cant give us even a bit of clarity on the reimbursement status. Not recommending these guys for any small scale business. Rather use direct insurer instead of false aggregators. **Developer response:** We’re sorry to hear about your reimbursement-related experience. We tried calling and also scheduled a meeting, but we weren’t able to connect with you. Since we couldn’t reach you, please email us at care@plumhq.com with your availability so we can help resolve the issue. ### 1/5 — Video consultation on behalf of a family member just doesn’t work *2025-10-29* I have a family health cover provided by my company on plum app. After annual health check of my three family members, I had booked follow up consultation with doctor. Family members received a video link, downloaded the app, and did everything correctly, but none could go through the consultation on their apps. It so happened that only one of them could use my phone to join the call. It was not possible on their phone. Rebooking was not possible as this option was disabled. As a result the free consultation could not be availed and had to spend a lot for external consultation. Terrible experience with this app. **Developer response:** We’re sorry to hear about the trouble your family faced while trying to join the teleconsultation. Telehealth access is currently limited to the person who books the appointment, and we also couldn’t reach you over call to help you troubleshoot. Please write to us at care@plumhq.com if you have any other concerns or queries. We’ve also taken your feedback onboard and will work towards this in the future. ### 1/5 — False commitment *2025-05-22* Extremely disappointed with the experience. Initially, the team confirmed that I could apply for reimbursement under my mediclaim policy. I went through the entire process, submitted all documents, and followed their instructions — only to have my claim rejected later without proper justification. This kind of miscommunication and false assurance is unacceptable, especially when it involves health and finances. Not a reliable experience at all. ### 1/5 — Reviews on App Store are fake *2024-10-03* I went through the reviews before taking services from Plum, now it’s been year using this app. This company Plum is a scam. I raised multiple claims with the proofs and they got rejected, when the same documents I used with another insurance company, they worked. Today is my last day with Plum so I thought to write a review before uninstalling Plum.. ### 2/5 — Good service, inconvenient app *2024-04-11* I have Plum insurance through my husband’s company. And I am quite happy with the tele consultations with doctors. My only problem is that when I schedule a tele consultation, I give my email address and my phone number for each appointment. But if the doctor isn’t able to join on the app and has to call on my phone, the phone call ALWAYS goes to my husband’s phone because he is the primary person on the plan. It makes no sense, and is quite in convenient because we are never in the same place. But we have complained to Plum and they are still not able to solve the problem. Hence until this phone call problem is solved, my rating will be 2 star. **Developer response:** Thanks for sharing this and for your patience, we truly appreciate it. While we’re glad you’ve had a good experience with teleconsultations, we understand the inconvenience caused by calls being routed incorrectly and are actively working to resolve this. In the meantime, please share your details via https://feedback.plumhq.com/r/wbLN4L so we can look into this right away, you can also write to us at care@plumhq.com with your registered details, our team is here if you need anything further. ### 4/5 — Seamless claim experience *2023-12-19* One star deducted as there is some bug in app unable to submit KYC documents which I have to submit via web browser. However I found that the claim process is very seamless. Within 1 week I got the reimbursement without any hassle. Thank you Plum team ### 4/5 — Having issues after latest update *2023-12-09* Unable to connect with doctor on video call after new updates. App crashed and unable to connect again. ### 1/5 — Landing page issue *2022-08-15* I have just downloaded the app in iPhone 13, it asks “plums refreshed, catch up with our latest features and releases, with a update button ”… but I can’t update as it’s already latest version. So not able to login. —//// Now I am getting “now I am getting plum is on early access mode error, we are testing with selected users behind closed doors …..“ **Developer response:** Hi prasanRaj, We're sorry about this. We'd like to let you know that we have released an updated version of the app which has fixed this. We'd love for you to try it out again and give us your valuable feedback. Best, Team Plum ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor support experience with plum *2026-08-08* Really disappointing experience with Plum. I have corporate insurance and raised a partial reimbursement claim, but the process has been extremely frustrating. The insurer kept asking for the same documents/details multiple times, and Plum’s support is very slow almost a day for every email reply. There’s no call support for reimbursement issues either; the call option is only for cashless claims. Interestingly, if you enquire about their other offerings, you suddenly get sales calls. 😅 Seems like Plum is available when it comes to selling, but not when it comes to supporting existing customers. **Developer response:** We’re really sorry to hear about your experience with the reimbursement process. We’d like to look into this and help, but we haven’t been able to locate your account from the information available to us. Please DM us at care@plumhq.com with your registered details or claim reference, and our team will pick this up and assist you as quickly as possible. ### 1/5 — Worst Experience with Plum *2026-07-30* I would not recommend anyone to buy policy from Plum. The support team even not reading your mail and concern. They don’t have the knowledge about basic claim processing even don’t know the difference between Maternity Package and Baby treatment during hospitalisation according to them this both come under Metarnity Package. I believe they are doing fraud with the customer and misleading the information **Developer response:** We're sorry to hear about your experience, and we understand how frustrating this must have been. We'd really like to look into your concerns regarding the claim processing, but we're unable to locate your account based on the information available. Please write to us at care@plumhq.com with your registered details so our team can review your case thoroughly and assist you as quickly as possible. ### 1/5 — Terrible App and Pathetic Support *2026-06-03* Most pathetic status updates on the app when claim is received. Only status I see right through is ‘request received’. On top of it constantly changing customer representatives give horrible experience to customers relying on them. Your buddy program is a joke, After 5 days of raising claim the buddy never bothered to give a call. Absolutely pathetic service and unhelpful app. **Developer response:** Hi, We’re really sorry to hear this was your experience. Delayed communication, unclear claim updates, and not hearing back is not the experience we aim to provide. We’re unable to identify your account from this review alone, but we’d genuinely like to look into this and help. Please share your details with us here: https://feedback.plumhq.com/r/wbLN4L and our team will review this on priority and get in touch. Thank you for taking the time to share the feedback. ### 1/5 — Worst insurance , the world don’t need you . you add more complexity to an already broken system *2026-05-30* Pathetic management by plum . You are a good for nothing company. You just made the already broken insurance industry more problematic by adding another layer on top if TPA . People don’t need you , TPA’s are efficient enough to handle things . Just go and shut off your business , don’t make life of people more problematic who are already suffering from illness . I will never recommend anyone in my network to even think about plum as an insurance partner **Developer response:** We're sorry to hear about your experience, and we understand how frustrating it can be when you're dealing with insurance-related concerns. We weren't able to locate your account based on this review, so we'd like to understand what happened and look into it further. Please reach out to us at care@plumhq.com with your details, and our team will review the matter and get back to you as quickly as possible. ### 1/5 — Pathetic app and pathetic service *2026-05-14* Pathetic app and pathetic service. Not sure which one is mote pathetic, it has been multiple days i am following up for submitting the reimbursement on the app. The app shows error all the time which has been raised by me multiple times but these plum people have zero knowledge or zero idea why their app is not letting me submit the reimbursement claim. It seems these people are deliberately wants a customer to suffer and customer himself give up and they can save themselves from paying claim. Such a fraud. They can’t even resolve a simple error in the app, how are you guys will run business? **Developer response:** Thank you for your patience and for staying in touch with us throughout the process. We're glad to confirm that your claim has now been successfully processed and paid out, and our team has already shared the update with you. If you need any further assistance, please feel free to reach out to us at care@plumhq.com — we're always here to help. ### 1/5 — Not savings the documents properly after upload *2026-03-20* The app is a disaster when it comes to saving / retrieving the documents that is uploaded relevant for claim/reimbursement. It just mixes up everything and all your hard work in segregating, uploading the documents goes down the drain. It is showing me a random invoice for 1 particular claim across all the claims (in previously submitted documents section) I have raised and is in process. For processed claims it has magically omitted some bills (from previously submitted documents section) and I end up receiving < 20% of the reimbursement claim. Although the team says that would reach out within 24 hrs of receiving the mail. It has been over 3+ days since I have heard back from them. They will call you to confirm only in case your full amount is reimbursed which now happens rarely due to broken app, and ghost you completely when you are not receiving the reimbursement or in case of issues. **Developer response:** Thank you for flagging this, we’re really sorry for the experience you’ve had. We’re unable to locate your details, so we’d appreciate it if you could write to us at care@plumhq.com with your registered information and also fill out this form: https://feedback.plumhq.com/r/wbLN4L so we can investigate this thoroughly and work towards a permanent fix. Our team is here and will make sure this gets the attention it deserves. ### 1/5 — Worst insurance provider *2026-03-16* I have been following up since last 2 months for my reimbursement requests. There is no one to reply. I have used other apps and they provide quick updates like within 30 seconds and here they take forever to reply. I would never recommend this to anyone nor renew my subscription ### 1/5 — Absolute garbage app *2026-02-27* They won’t let you enrol on your app only in the first place and keep saying this number or email is not in our records because they only show login on their app. And there is no way to actually enrol with them. I got invite link in my email which keeps redirecting to the App Store or the app itself which again, does not do enrolment. Only login for existing users. They should fire everyone working for them ### 1/5 — They don’t even reply *2025-12-29* They have SLA on their website. They don’t even reply after 5 days instead of 24 hours shown on website. They are not there to help just tick off boxes and just an app to see insurance info which one can just read off a pdf. Building nice app doesn’t mean happy customer. I think reviews are fake that’s why the app has good overall rating. **Developer response:** Thanks for flagging this, we’re sorry to hear this and understand how disappointing that can be. We weren’t able to locate your account from the details available here, Please write to us at care@plumhq.com with your registered information, and our team will pick this up promptly and assist you further. ### 1/5 — App launch not reliable *2025-12-14* Company is not able to reliably maintain auth hence app launch is impacted most of the time. I got it fixed also after multiple follow ups but in few weeks again it got impacted due to a new similar reason and app gets stuck again at splash screen. I have a conspiracy theory behind this. I think companies and organisations intentionally do this so that people find it hard to place their claims. You would find same issue in any government grievance system as well eg GHMC app which takes local tickets for roads, water etc. it will not function most of the year. Another example these banks, like standard chartered. They have added so much friction in paying credit card bill if you don’t have a bank account with them such that you fail to pay credit card bills. This attitude is super bad and I have no solution for this. It takes a lot of mental stress to get these fixed. **Developer response:** Sorry for the trouble you’ve had while using our App, we understand how frustrating this can be. We’re currently unable to locate your account with the details available here. Please write to us at care@plumhq.com with your registered details or submit your information via this form: https://feedback.plumhq.com/r/wbLN4L We'll investigate the issue and help you file your claim. We’re here to help. ## Most praised reviews (10 highest-rated) ### 5/5 — Mom’s hospitalisation *2026-07-28* Its the most seamless cashless experience ever. Ankit Mathur, Vrindha, Saheli and Spoorthi took over my case , gave timely updates on WA and helped expedite the entire process which reduced the otherwise prolonged discharge time to a bare minimum. I didn’t have to lift a finger and could focus on helping my mom heal. Very Grateful ### 5/5 — Brilliant!! *2026-07-19* One of the most amazing app and service in terms of convenience. The app and web is both greatly designed and interactive. ### 5/5 — Above and beyond *2026-03-26* I am really happy with level of help the provide. I want to give a shoutout to Mahantesh from plum team. He has gone above and beyond to help me with pre and post hospitalisation claim. People like him can make any org successful with their dedication. Thanks Mahantesh. ### 5/5 — Claim Submission is really smooth *2025-11-19* Claims can be submitted anywhere anytime from the App which is really convenient and most essential for working class people ### 5/5 — Reimbursements process *2025-10-14* I am way too gratefully for the help and support I receipt throughout the claim process by the Plum teams, be it regular follow ups or anything you need to know they are always there great work Plum ### 5/5 — Plum is the best *2025-08-16* I have been using plum to file claims for my corp health policy and I am compelled to say that both the UI as well as the customer support and overall experience is the most optimum possible. Nothing else I have seen in this industry comes even close. ### 5/5 — Best insurance app *2025-02-17* I have been using this app since last 2 years and I must say this is the best app in terms of UI and its user experience. Also, their team is very much proactive and helpful whenever I have reached out to them. App experience is very seamless. ### 5/5 — Great *2024-10-07* Great ### 5/5 — Pathetic Team/App *2024-09-06* I would not recommend anyone to use the app. Their team does not even care to know about your corporate policy and mislead you. They simply keep you waiting for hours by manipulating the scenario and stop responding to your calls when they don’t have an update. If you want your patient to suffer please go ahead and use the app. ### 5/5 — Great support from plum *2024-04-10* If I define their support in one word it would be empathy. They genuinely take care of claimee and stand by us in complete process. Their approach is clearly claimee first rather than the insurance company. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*