# PlusPass™ — user reviews

> 30 indexed App Store user reviews of PlusPass™ by BancPass, Inc, rated 4.10/5 from 309 ratings.

- Source: https://appshunter.io/ios/app/pluspass/id867319420/reviews
- App overview in markdown: https://appshunter.io/ios/app/pluspass/id867319420.md
- Rating breakdown: 5★ 219 · 4★ 15 · 3★ 13 · 2★ 9 · 1★ 53

## What do users think of PlusPass™?

Overall sentiment: negative

**Pros**

- 👍 Easy and worry-free toll payment
- 👍 Works as advertised
- 👍 Life saver for toll bills
- 👍 Simplifies life
- 👍 Awesome app
- 👍 Mobile Tolling!!!

**Cons**

- 🐛 App stopped logging trips
- 🐛 Vehicle year limit (2021)
- 🐛 15% surcharge for same toll
- 🐛 No answer on phone
- 🐛 Excessive levies
- 🐛 Very slow processing (up to 24 hours)
- 🐛 Does not pay tolls (bills with penalties)
- 🐛 More expensive than Pikepass
- 🐛 Requires in-store payment despite credit card request
- 🐛 Cannot take pictures or upload photos
- 🐛 Wonky camera and inactive buttons
- 🐛 Payment failed despite valid card
- 🐛 Cannot add multiple vehicles
- 🐛 Payment type pending for weeks
- 🐛 Confusion and debt
- 🐛 Does not work in Houston area
- 🐛 Developers make you call TXDot
- 🐛 Works on small percentage of toll roads

**Commonly reported bugs**

- App stopped logging trips
- Vehicle year limit (2021)
- App closes out when adding second vehicle
- Payment failed despite valid card
- Wonky camera and inactive buttons
- Cannot take pictures or upload photos
- Notification error/badge count bug
- Payment type pending for weeks
- App does not work in Houston area
- App only works on small percentage of toll roads

**Most requested features**

- Update vehicle year options
- Include more vehicle makes (Ford)
- Improve customer service responsiveness
- Reduce toll road prices
- Allow adding multiple vehicles
- Fix notification error/badge count bug

## Newest reviews (11 of 30)

### 1/5 — Taking a picture

*2023-06-09, version 3.1.0*

I get to the part where it has you take a picture of your license plate and this application does not let me take a picture or even let me access photos to upload one.

### 1/5 — Wonky Camera and Inactive buttons

*2023-02-20, version 3.0.17*

I was unable to set up the app to use in leu of cash on a trip because the camera was so odd and the buttons to indicate type of vehicle were not active.

### 1/5 — Poorly designed app

*2019-08-13, version 2.1.1*

There are a number of issues with this app. The most glaring one is the fact that I added a valid payment method and it says my payment failed. Thinking something was wrong with my card, I tried adding it to other accounts and guess what, it works. It’s just this app that’s having issues. Now I have to worry about my car being suspended for an issue that’s Plus Pass’ fault. Do better.

### 1/5 — No good

*2019-02-02, version 2.1.1*

Couldn’t even add a payment method, at least I thought I couldn’t. When I went to cancel my PayPal billing agreement, theirs appeared simply as “Glenn”. I deactivated it, uninstalled the app, and I will be moving on with my life without this amateur app.

### 1/5 — Can’t add multiple vehicles

*2018-02-18, version 1.6.0*

It has the option for 4 vehicles but the app closes out when I try to add a second. Could only successfully add one car.

### 1/5 — Txtag is better

*2018-01-28, version 1.6.0*

Why pay a fee and full toll. Just get txtag and fill it up as you wish.

### 1/5 — APP DOES NOT WORK

*2017-02-09, version 1.5.2*

They're taking my money but they're not paying for the tolls. I've only used the 45 and 130 toll in Austin and now I have a $320 bill from TxTag. PToll's customer service is a joke as well, they simply don't respond.

### 1/5 — Confusion

*2016-10-19, version 1.5.2*

BancPass is absolute non sense with confusion. I regret the day I step into HEB to buy. Now I owe over 700 dollars

### 1/5 — Don't install this app!

*2016-07-18, version 1.5.1*

if you're in the Houston area this app does not work there is not an iPhone app for bank pass if you've entered credit card information good luck it's not a scam but it's pretty close again do not use this app.

### 1/5 — Worked once

*2015-01-09, version 1.0.1*

It took developers months to get it to actually work. It only works on a small percentage of toll roads that you will want to travel, and the only way to learn that is to receive an expensive fee-laden bill. Also, developers make you call TXDot, wait on hold forever just to their app work right. Right now app is much more trouble than it is worth.

### 1/5 — Cool concept but...

*2014-06-27, version 0.7.7*

My payment type has been in pending status for two weeks so still haven't been able to use it.

## Most critical reviews (10 lowest-rated)

### 1/5 — Antiquated

*2026-06-17, version 3.1.1*

My vehicle is active and for some reason this app stopped logging my trips from April of this year, through today. 

This used to be a pay as you go service. Will no longer be using this app. 

I will not tolerate a random $200 charge because your system fails to process trips in real time.

### 1/5 — Vehicle years only go yo 2021

*2026-03-27, version 3.1.1*

Downloaded app for a trip. Tried entering my vehicle but it will not allow me to enter the correct year. Now I am afraid it will not work and I will be out the prepaid amount on the app.

### 1/5 — What’s the point?

*2025-12-15, version 3.1.1*

You pay a 15% surcharge to be charged the same toll you’d pay without registration.

### 1/5 — App Needs Major Update

*2025-07-13, version 3.1.1*

Got everything entered up to my vehicle info & it only goes to 2021??? Hello it’s 2025!!! My make of Ford also wasn’t listed. So how am I supposed to use the app now??

### 1/5 — Does not answer the phone

*2025-04-25, version 3.1.1*

When you call the company you get no answer what so ever. Does not matter how many times you call. It rings, you hear music, sounds like someone picked up and then silence.

### 1/5 — Excessive

*2025-04-11, version 3.1.1*

Excessive levies for “Freedom “

### 1/5 — Very slow processing!

*2024-07-19, version 3.1.1*

Started at 7 am to get this app to work but apparently it takes up to 24 hours to be active - Oklahoma will be far in our rear view mirror before I can use this for tolling sometime tomorrow - in the meantime need exact change if you stop for gas - no credit cards - a very frustrating experience

### 1/5 — SCAM!!! Doesn’t pay tolls!

*2024-05-12, version 3.1.1*

This app does not do what it says. I used express lane with confidence knowing I had the app and tolls would be paid. A month later I get a bill for tolls plus penalties. I do as the app instructs and immediately send the information via email. That was February. We are now mid May and tolls still haven’t been paid. Avoid the headaches and hassles. Avoid this app!!!

### 1/5 — Pike pass is better

*2024-04-01, version 3.1.1*

Recently new to Oklahoma and did not realize you only need one system or the other. PlusPass is way more expensive than getting a Pikepass. And if you accidentally get both they charge you for both. And the PlusPass is more than double charges of a Pikepass.

### 1/5 — Charge.

*2024-03-12, version 3.1.1*

Ask for Credit card. But you have to go in to a store and pay it.   stupid

## Most praised reviews (9 highest-rated)

### 5/5 — The cost is getting ridiculous

*2025-01-04, version 3.1.1*

Been using this app for years and it’s worked really well.  However my complaint is more about the cost of these toll roads now.  Using 130/45 outside of Austin is getting ridiculous.  If I go from the Airport to Round Rock or Wells Branch and back it’s close to a $20 round trip.  If they brought these toll road prices down there would be a lot less traffic on I-35 which was the whole point to building the toll road in the first place.  

The app itself works well though.  I like that I can use it and the funds are taken out the next day from my debit card.  There’s no minimum purchase or balance that needs to be used by the end of the billing cycle.  Instead it’s a pay as you use.

### 5/5 — So Easy!

*2020-09-18, version 2.1.1*

This app is awesome! I connected my payment method and it pays the tolls. Easy and worry free. I get notifications anytime I use it.

### 5/5 — NCT LLC

*2019-11-13, version 2.1.1*

Totally Excited About Having This Setup Now On My Phone App, I Don’t Worry About Tolls Now, And Having To Hand Over Cash 💵 Money Each Time. Thanks Shannon For All Your Professionalisms In Getting Me Hooked Up. I Totally Recommend These People To All My Fellow Driver Friends Running Cross Country.

### 5/5 — I love PToll!

*2018-02-25, version 1.6.0*

The PToll App has made my life really easy. Last year, I had some toll bills that got lost in a pile of mail and I ended up having to pay some crazy toll fees. A friend recommended PToll and it has been smooth sailing ever since! It was easy to set up and now I get a message every once in a while about a minimal fee that I'm paying to a toll that I've already forgotten about. I am saving so much money, not to mention saving on the headaches and stress of having to find the paperwork, find a stamp, write a check, and mail it within the correct time frame.  I would highly recommend it to anyone who wants to simplify their life.

### 5/5 — Avid User

*2016-05-13, version 1.5.1*

Absolutely the easiest way to pay my toll charges!!!

### 5/5 — LOVE THIS APP!!!

*2014-06-30, version 0.7.7*

I hate messing with toll bills and paying crazy late fees. This app is a life saver!

### 5/5 — Mobile Tolling!!!

*2014-05-07, version 0.7.0*

Finally an app to pay your tolls!! Austin, TX metro now, coming soon to a toll road near you!

### 4/5 — Works great!

*2015-01-29, version 1.0.1*

Love the app. It works as advertised. Has an issue with showing a badge with a count of one. Nothing I do has managed to clear the badge count. Hopefully they'll fix this bug so I can rate this app 5 stars.

### 4/5 — Good App

*2014-10-11, version 1.0.1*

But what's up with the notification error?!?!  It's annoying for someone with OCD, like myself.  It won't stop showing a pending notification message.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*