# Pluxee UK Card — user reviews > 61 indexed App Store user reviews of Pluxee UK Card by PLUXEE UK LTD, rated 4.77/5 from 3,632 ratings. - Source: https://appshunter.io/ios/app/pluxee-uk-card/id1289659891/reviews - App overview in markdown: https://appshunter.io/ios/app/pluxee-uk-card/id1289659891.md ## Is Pluxee UK Card safe? Pluxee UK Card appears safe based on user ratings. The AppsHunter Safety Score for Pluxee UK Card is 95 out of 100. This assessment is based on 3,632 user ratings, with an App Store average of 4.8 out of 5. ## Is Pluxee UK Card legit? Pluxee UK Card appears to be a legitimate app. The AppsHunter Legitimacy Score for Pluxee UK Card is 100 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (18 of 61) ### 1/5 — July 2026 update isn’t good *2026-07-14, version 2.0.100* So, I’ve gone through the process of updating to the new iOS app. Balance zero, no cash back due, no way to check previous transactions except the last one which was a card load. I can’t log into the website either. Smacks of an untested, bad update which gives even less control to the client’s money. Hmm. Let’s hope this gets fixed. ### 2/5 — Bugs fixes causing issues *2026-07-14, version 2.0.100* Since the upgrade I haven’t been able to top up my card. Payment goes through and then is automatically refunded. However, have tried again and don’t even get the next screen to process the order after choosing an amount to top the card up with. Please sort. Up til now have really enjoyed using the app. ### 2/5 — Update is terrible *2026-07-12, version 2.0.100* If you use Face ID to log on, when you log off, it logs you back in straight away, so you basically can’t log off, it’s trying to look modern, but fails terribly. ### 1/5 — Cannot login *2026-07-04, version 2.0.000* Cannot log in since latest update, as the app doesn’t send the required security code needed to finalise the login process. ### 1/5 — Awful UX *2026-07-04, version 2.0.000* Maybe give out a physical card again if you won’t let me see my details in the app? I’m trying to access it on the website but the SMS 2FA won’t come through… It also won’t come through for the app, and a previous version I have on my phone doesn’t even let you see the card details. Stupid. ### 1/5 — Unable to log in now *2026-07-04, version 2.0.000* Since the newest update yesterday I am now u able to log in as it says its sending me a text but the text never arrives. Tried about 15 times today and had 1 text which wasn't accepted as the code had expired by the time it came through ### 1/5 — Update was not tested *2026-07-03, version 2.0.000* When I updated the app I needed to enter a verification code from my phone. But it’s impossible to do as the keyboard hides the “confirm’ button. Clearly they are expecting users to test this rather than them. Poor show! ### 2/5 — Takes forever to load *2026-07-02, version 1.8.102* Would rather have the option to choose to be able to save up the cash back rather than spend it every time you top up ### 1/5 — Frustrating. *2026-07-01, version 1.8.102* Continually waiting for approval from bank. Previously never needed they. Now need approval from bank each and every time. Sometimes the bank approves but the finances don’t appear on the Pluxee UK Card. Need to start the process all over again. Can take up to 15 or more minutes to top up. Previously top up took 2 minutes top. Highly frustrating!!! ### 4/5 — Shopping *2026-06-19, version 1.8.102* I use my Pluxee card when shopping.Always check retailers out ,to get money off, ### 1/5 — Worst payment gateway one can imagine *2026-06-07, version 1.8.102* One day I accidentally put 16 numbers for my card security key since I was new to the platform and features, which should 3 numbers, it still processed and doesn’t give alarm that it should be 3 digit. I was wondering what would have happened and could only know about it after making the call on working day. No email, or msg saying what happened to the transaction. Another day I topped up my card on Sunday morning didn’t show up till afternoon. I tried second time thinking there must be some mistake. It processed the amount but still not topped up the card. WORST CARD PAYMENT GATEWAY EVER. Not to mention the card charges which is higher than other merchants. ### 3/5 — Verification issues *2026-05-31, version 1.8.102* Always struggle with link to bank approval of transfer ### 3/5 — Card details *2026-02-08, version 1.8.102* Why doesn’t the card details work anymore I mean I have to carry my card around so annoying fix the app! ### 2/5 — App doesn't work anymore. *2025-11-17, version 1.8.102* The app doesn't open anymore. I tried updating the app but no luck. The website works! ### 3/5 — ShaLahi *2025-11-10, version 1.8.102* Top up not made soon enough when you need it ! Sometimes Pending for few days! ### 4/5 — Can you make it clear if a payment is declined in statement? *2025-11-06, version 1.8.102* It’s overall good but there is no indicator that a payment was declined in statement so it looks like money was taken out, when in reality it’s not. It would be great if you can fix this! ### 2/5 — Why does top-up take so long? *2025-11-03, version 1.8.102* My bank processes a top-up request immediately: why does it take so long to be reflected in my Pluxee card balance? ### 1/5 — Extremely difficult to set up *2025-11-01, version 1.8.102* Customer service basically doesn’t exist so you’re on your own. No help, and no information for how th cars works ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-08-28, version 2.0.202* This app hasn’t worked for weeks now. I tried to update it, deleted it and installed it again, but it’s still not working. ### 1/5 — Awful *2026-08-25, version 2.0.202* I have used this app for years with no issue. But now I can’t even log in on the app on iOS I’ve emailed support and they said just to use web browser. My balance now glitches and has said £0.00 when I in fact have money on the card. Then it reverts back to the original amount I had. Something needs to be done about this as it seems to be a common issue for many people. ### 1/5 — Doesn’t work since update *2026-08-25, version 2.0.202* Unable to log in as freezes on “loading account” page. Simply useless now. ### 1/5 — Lots of problems signing into App *2026-08-25, version 2.0.202* Very often when trying to open the app to check the balance on my account, it doesn’t open. It recognises my face but still asks for my memorable id then when I enter it, it says check your connection and doesn’t work. The app needs sorting out as it’s very frustrating ### 1/5 — Can’t log in *2026-08-17, version 2.0.200* Unable to log in since latest update - this is ridiculous situation. ### 1/5 — No longer able to log in *2026-08-06, version 2.0.200* Previously was able to access the app, but haven’t been able to log in despite trying several times, and uninstalling and re-installing the app. ### 1/5 — Worse since July 2026 update *2026-08-05, version 2.0.200* This app has never been great- I have always had to close the reopen the app after topping up to see the updated balance. I was logged out of the app with the recent update and had to call for support to get back in since their forgotten password link wasn’t coming through. Now i can only get in via the browser as the app hangs at startup. ### 1/5 — Enjoy *2026-07-31, version 2.0.200* Updated the app and now unable to log in. The screen appears to be stuck in the ‘accessing your account’ screen. I did delay updating as I feared something like this would happen. The app has always felt very clunky and basic. ### 1/5 — Worse cashback app ever *2026-07-17, version 2.0.100* Use this as part of Totum cashback scheme and by far of all cashback provider experiences, this app has been the worse. Especially when it comes to card renewal. It seems that their systems aren’t integrated appropriately. As the Totum app shows a card but it’s not usable there. You need to have the Pluxee app to access the new/renewed card & add to your wallet. However, more than often the login details aren’t recognised. It’s been quite a nightmare to get the customer services team to help. They say the issue is sorted but it’s not. Customer experience needs to be fully tested, accept the bad review & news so you can fix the problems instead of trying to change the system design because individuals fear label of failure! Please do better. Oh and return my money. Thanks. ### 1/5 — Buggy mess *2026-07-16, version 2.0.100* how it scores so high must be fake. App is riddled with bugs. I topped up and still no funds after an hour. Use at your own risk ## Most praised reviews (10 highest-rated) ### 5/5 — Best cashback card in the market *2026-07-03, version 2.0.000* Great new look and feel - fantastic offers and I make great savings every year using my card. Thoroughly recommended ### 5/5 — NHS discount *2026-05-26, version 1.8.102* Excellent very happy with my card thank you ### 5/5 — No Brainer! *2025-10-21, version 1.8.102* Amazing card with so many benefits. I’ve received £60 cash back over the past few months with normal spending. App is so easy to use. ### 5/5 — Awesome app!! Simple and easy *2024-10-16, version 1.8.102* My carer assessment liaison told me about this app and card. Makes budgeting a lot easier especially being a full time carer for 2 disabled people. Managing the bills and care everyday this app takes the pressure off and gives you a treat at the end of the month with cash back. Tempted to use this with my autistic daughter when she’s older ### 5/5 — Saved hundreds annually *2024-08-20, version 1.8.102* Been using this card and app for years now. It’s such a no-brainer, especially when making big ticket purchases. Set it up and start earning. ### 5/5 — Improvement needed *2024-06-27* Very easy to use but Statements are not updated quickly enough. Used to be almost real time but now there is a delay of 4-5 days ### 5/5 — Takes the worry out of contactless payments *2024-06-13* The Pluxee NHS Discounts card has been my default payment for years. It gives the peace of mind of minimal loss even if the card gets misplaced/ stolen/ cloned. The added advantage of adding it to Apple/ Google pay is a big bonus. With no annual fees and cash back at many retailers makes it a no-brainer. The app is reliable, secure; top-ups are easy & fast to load. An indispensable part of my life. Definitely recommended for all. ### 5/5 — 5* *2024-05-15, version 1.8.102* Works great ### 5/5 — Great user experience *2024-05-12* Good little app. Does exactly what you need it to do. Balance, top up details, ability to block the card, retrieve the pin, see retailers etc. Top up function really easy and super quick. Only improvement would suggest would be to hold back the cashback and allow me to draw it down when I wanted to instead of getting it every time you top up. **Developer response:** Hello and thank you for sharing your feedback with us, I am pleased to hear you are enjoying the Pluxee Card 😊 Warm regards, Pluxee UK ### 5/5 — Great app *2024-04-29* Use for all our shops, quick and easy to use, benefit from plenty of cashback every month. **Developer response:** Hello and thank you for sharing your feedback with us, I am pleased to hear you are enjoying the Pluxee Card 😊 Warm regards, Pluxee UK --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-29.*