# Plymouth Active — user reviews > 31 indexed App Store user reviews of Plymouth Active by PLYMOUTH ACTIVE LEISURE LIMITED, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/plymouth-active/id1617079958/reviews - App overview in markdown: https://appshunter.io/ios/app/plymouth-active/id1617079958.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (11 of 31) ### 1/5 — Not working *2022-07-26, version 5.94* Doesn’t even work!!! ### 1/5 — App *2022-07-23, version 5.94* App is just awfull to use complete nightmare ### 1/5 — Shockingly bad website and app *2022-07-09, version 5.94* Shockingly bad website and app Never works ### 1/5 — Not loading *2022-07-04, version 5.94* Swimming schedule will not load ### 1/5 — Spectacularly useless! *2022-05-15, version 5.94* Unhelpful instructions, doesn’t load a sensible screen size to an Apple device, drop down menus are clunky to use, doesn’t offer up relevant text options for numeric or email address fields immediately Oh yes and after filling in all the required fields, ticking the acceptance boxes and thinking you actually had completed the membership form, it throws you out and refers you to the administrator. So you give up! ### 1/5 — Terrible App *2022-04-27, version 5.79.1* Used a similar app last year and it worked fine, now that it’s in the hands of the council and seems to have be re-done on the cheap it’s terrible. Booking a trip to the Lido should not be this difficult. ### 1/5 — Booking a swim at tinside *2022-04-25, version 5.79.1* This is not user friendly at all. Why can’t I see what slot I’m attempting to book on prior to clicking on it? ### 1/5 — Rubbish *2022-04-07, version 5.79.1* Absolute bag of crap. This is enough for me to stop my membership. I enjoyed the way it was before. It’s as almost as if they forgot they were taking over and put this app and website together the night before. ### 1/5 — Poorly designed app *2022-04-05, version 5.79.1* Took an age to log on set up still can’t see membership card why have they put swimming on the class booking app every one active app miles better m, why the council took it over when never had a complaint about every one active this been a mess so far ### 1/5 — Teething problems *2022-04-05, version 5.79.1* Doesn’t work well at sign up, going around in circles as it’s trying to sell me new memberships when I already have one. Doesn’t fit on a mobile screen at all well and the drop down dates don’t stick, so you can’t scroll. Feedback, rather than a review. ### 1/5 — Trying to be Active *2022-04-03, version 5.79.1* Website is hard to use & does not allow you to book pay as you go. I expect nothing less from the clowns that have set this up very amateur. I now can’t book a swim or pay monthly for a membership! This should have all been running parallel with the everyone active website, when I spoke with the staff at the Life Centre they said I have to wait for the site to settle down?????? It’s a website not an angry kid. Total shambles. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work! *2025-10-01, version 109.34* Can’t book swim. Nothing works! ### 1/5 — Awful app *2025-05-26, version 108.41* This app is painful to use. ### 1/5 — App *2025-05-08, version 108.29.1* App is just awfull to use complete nightmare dreadful app staff who are not interested in issues awful service not good I left and returned it’s still the same app does t work staff are so Miserable and can not be bothered disgrace . ### 1/5 — Worst App ever *2024-02-13, version 106.59* I very rarely write reviews, but with this app, I honestly felt it was necessary to inform the creators of this app that they had done a terrible job. Far to complex, far to much information, and this app was clearly not made for individuals with a limited amount of tech knowledge. This is an app, you should be able to access information or your needs within 10-15 seconds, not minutes and certainly not 10-15 minutes. Members shouldn’t be directed to pages that advertise ‘become a member’. Overall, a poor experience, far too much information, little clarity and time consuming. ### 1/5 — A little clunky *2024-01-20, version 106.59* Hard to select options ### 1/5 — Poor booking system *2023-11-12, version 106.59* Need to go into app to see swim timetable then takes u to new booking system and gave to enter your details! ### 1/5 — Utterly terrible app *2023-10-25, version 106.59* I have no words to describe how terrible this app is. The staff at Plymouth Life Centre must be saints to cope with it. It does not link to my login details, does not link to the life centre frequently when a class is booked and must be losing them lots of business. It puts me off and makes me think something must be very wrong with the management to tolerate such poor customer service. ### 1/5 — Hidden gem shame about the app *2023-05-27, version 5.94* So to book you have to register. OK and That worked. But you have to use search faculty in order to select Mountwise - as it isn’t listed with other pools. Pool opens at 10am but doesn’t list for lane swimming - so we booked ‘family swim’ plus 11am ‘lane swim’ just in case we don’t get in for the 10am ‘family swim’. it seems is a very cumbersome process and I count myself as reasonably savvy with IT. At least I used to! ### 1/5 — Doesn’t work often! *2023-04-17, version 5.94* It often doesn’t work. When I click on tabs it doesn’t work, won’t let me log in. ### 1/5 — Dreadful *2023-03-19, version 5.94* Cumbersome, counter intuitive, impossible to register as pay as you go. Impossible to switch between centres, no way to see classes online. A total waste if council money. ## Most praised reviews (9 highest-rated) ### 5/5 — Wonderful ! *2026-03-05, version 109.82* Ilove it ### 5/5 — John fox *2022-08-17, version 5.94* The staff are always friendly the changing rooms are clean and the pool is always spotless. The life guard is always alert and never not watching for anyone in trouble. Well done plympton pool staff. 😊 ### 5/5 — The amazing staff *2022-07-21, version 5.94* It is a delight to visit the beautiful pool, but what makes it amazing is the incredibly friendly and efficient staff. Cheers Jackie ### 3/5 — Needs improving *2022-04-11, version 5.79.1* Can’t log in Resetting password doesn’t work. ### 3/5 — New web site *2022-04-05, version 5.79.1* It might be because it’s new but I am not finding it so easy to book classes in line. I seem to have to log in with password etc every time? ### 2/5 — Randomly makes your screen really bright when you select ‘your card’ *2026-05-25, version 109.82* Blindingly bright actually and it does not seem possible to make bookings on the website - only on the app. Also the news and private policy areas on the app can’t be open - says can’t be found ### 2/5 — Not great *2024-04-23, version 106.59* The app isn’t all that great to be honest. I know a swimming only membership is available but that option doesn’t seem to be available on the app but is available on their website??? I also have access to a “casual user” membership card, I have no idea what this is for as it doesn’t explain!! It would be great if activities booked on a pay as you go basis on the app are added to the membership card so it has a use and I can just scan on entry to the life centre instead of queuing. All just seems a bit messy ### 2/5 — Card payment *2022-04-25, version 5.79.1* Unsure why the app doesn’t remember card details to make booking easier!! ### 2/5 — New app *2022-04-16, version 5.79.1* I’m a pay as you go member I have been problems booking . It won’t save my card details which is a pain having to put them in every time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-25.*