# PMC Parking Manager — user reviews > 73 indexed App Store user reviews of PMC Parking Manager by Parking Management Company, rated 2.70/5 from 182 ratings. - Source: https://appshunter.io/ios/app/pmc-parking-manager/id1667382760/reviews - App overview in markdown: https://appshunter.io/ios/app/pmc-parking-manager/id1667382760.md - Rating breakdown: 5★ 71 · 4★ 1 · 3★ 6 · 2★ 9 · 1★ 95 ## What do users think of PMC Parking Manager? Overall sentiment: negative **Pros** - 💻 Digital ticketless system reduces paper waste - 💳 Mobile payment and tipping features available - 📱 User-friendly interface for some users - 🎥 Video documentation and audit capabilities - 🔄 Continuous updates and new features - 📞 Digital communication with guests via app **Cons** - 🐛 Frequent notification failures and missing sound alerts - ⏱️ Significantly slower than previous systems - 🔐 Persistent login and session timeout issues - 👴 Not user-friendly for elderly customers - 💰 Excessive service fees and forced digital payments - 🎫 Cannot edit or remove tickets after creation - 🔄 Cannot switch between daily and overnight bookings - 🔍 Key scrub process takes 30+ minutes - 📵 No cash payment option available - 😤 Poor customer support responsiveness - 🌐 Inferior to competitor apps like FLASH - ⚠️ Nationwide system failures and outages - 🎯 Slows down service times and reduces tips for valets **Commonly reported bugs** - Notifications not working despite troubleshooting and settings adjustments - App logs users out 5-7 times per day - Slow response times during peak hours - App crashes and glitches during heavy usage - Cannot create new user accounts or register - Login screen does not scroll on iPhone SE - Duplicate charge issues with no resolution path - App sends no notifications after recent updates - Excessive notification dinging even when disabled - Too many login requests error blocking access - Guest notifications not reaching customers - Inconsistent app behavior across locations **Most requested features** - Auditory alerts/notification sounds for car requests - Ability to edit tickets after creation - Option to change daily bookings to overnight and vice versa - Ability to remove/cancel tickets from system - International phone number support - Alphabetically/numerically sorted guest lists for key scrubs - Single video survey option instead of multi-part photo process - Guest notification when checkout time is approaching - Guest communication via app (text/call without personal phone) - Option for guests to indicate if returning or checking out - Physical claim tickets option - Tipping option in app for valets - EV charge payment visibility - Integration with hotel systems for room numbers and checkout dates - Back button to undo accidental selections - Searchable and filterable key scrub feature - Custom car model name input for specificity - Cash payment option for valet services ## Newest reviews (13 of 73) ### 2/5 — Key scanning *2026-08-02, version 2.11.6* The key scanning barely works anymore, there should be a toggle for camera flash for better visibility for the scanning ### 3/5 — Bug needs fixed *2026-06-07, version 2.11.3* We had clients from Norway and when I change the phone info to +47 it and save it it will update the number to +1 app would not work with their phone ### 2/5 — Needs major improvement *2025-10-01, version 2.9.10* Wish there was an option to just take 1 video around the car as the survey rather than clicking on parts of the car and taking pics one by one. Should also be an option to send a ping to guests when the checkout time is approaching to avoid late fee ### 1/5 — Terrible scam *2025-05-31, version 2.9.6* Avoid at all cost. Don’t even pay them. They don’t help, don’t answer. Bad service. ### 1/5 — Makes valet harder *2025-05-26, version 2.9.6* 4 years later and this app is still not useful, only makes valeting harder ### 1/5 — Does this app even work? *2025-05-23, version 2.9.6* Tried to download 7 times now- app offers no way to register as a new user/new account. It just keeps assuming I know my code to log in even though I’ve never downloaded or used this app before. ### 1/5 — Who hired this company to make this app. *2025-04-24, version 2.9.3* No thought before making or pushing updates.Never had so many customers complain.Customer service doesn’t even answer questions just a run around any customer over the age of 45 won’t figure this process out making it more time consuming for employees. ### 1/5 — App is completely unprofessional *2025-04-02, version 2.9.1* Makes us valets look dumb ### 1/5 — App is bad *2025-03-24, version 2.9.1* Customers don’t enjoy the app and it slows down productivity tremendously. ### 1/5 — AVOID AT ALL COST *2025-01-05, version 2.8.1* The people that work for this company are scum and I’ve dealt with them on multiple occasions, I’m guessing they get paid by how many cars they can boot because it’s unbelievable me and my girlfriend parked in a pmc spot to run into chipotle to pick up our online order keep in mind it’s the weekend and we’re in from parking is free on the streets but there was no available spots so we parked in a pmc spot directly next to the chipotle we walk in and grab our food and walk out all of this is happening in under 10 minutes next thing you now we see this lady booting the car with a 140$ fine now understandably we could’ve paid the 12$ fee to park for an hour but 12$ to run into chipotle which is more than half of my 18$ meal are you serious ? I ask the lady if there was anything to do I even offered her 75$ cash to take it off because me nor my girlfriend had a 140$ to pay as we’re both college students which she responded with “ what you guys don’t have a family or something to pay it for you” after that it was hard not to catch an assault charge but at the end of the day I’m down 140$ and will never use a pmc spot again in my life. ### 1/5 — The truth? It is awful *2024-12-16, version 2.8.1* Nothing about this app has made the life of the people who use it better. As a matter of fact it has quite literally had the opposite effect. Will the tech team (who quite obviously wrote the two most recent glowing reviews) tell you any of this? Of course not. They’ve created an app that’s made both the teams on the ground and the guests unhappy. But hey, those sweet service charges sure have been a money making boon, huh? -has significantly slowed service times across the board -insanely simple fixes to insanely maddening issues (removing guest phone numbers, inability to change from daily valet to overnight and vice versa, simply being able to remove a ticket when a guest decides not to valet) would be welcome, but rectifying these simple issues does not seem to be a priority. The tech team can’t be bothered. And why should they? This thing is a money printing machine for PMC. -They know they have an inferior product (witness the nationwide meltdown last week) and they know it. Will this review make any difference? Don’t be silly. The folks on the ground will continue to be the faces for a piece of technology that’s been a thorough failure in every way other than making money for the company- all while the brass and tech team high five each other with every raise in revenue they create for themselves. Guest be experience be da***d, i guess. ### 1/5 — App tweaking *2024-12-13, version 2.8.0* Apps is tweaking it won’t let me log back in. Saying too many requests but I didn’t do anything or spam it. ### 2/5 — Extremely glitchy *2024-12-05, version 2.8.0* I am not a fan of this app. No matter if I turn off notification sounds in the app, in settings, or have my ringer off it will not stop dinging, even when there is no request. ## Most critical reviews (10 lowest-rated) ### 1/5 — Key scrubs *2026-08-24, version 2.11.6* Update the key scrub app it’s messing things up way too much frequently. ### 1/5 — I work for PMC & hate this app *2026-08-22, version 2.11.6* It never saves vehicle damage surveys, takes ages to load if you try to take pictures for the VDS, and is a terrible app:) it also is not reliable when sending notifications that a guest requested their vehicle. ### 1/5 — Worthless *2026-07-26, version 2.11.6* App claims to allow registration either by entering your phone number or your email address. Tried multiple times this morning and the process does not work. Even tried deleting and re-downloading the app. The app just keeps generating the error message “Failed to start authentication”. Need to park now. Not helpful at all. Wouldn’t recommend at all. ### 1/5 — terrible *2026-04-26, version 2.11.2* worst valet app there is ### 1/5 — No customer support *2026-01-16, version 2.10.2* I can’t get a hold of anyone in customer support to dispute a duplicate charge on my account! ### 1/5 — TOWNEPARK BETTER *2026-01-12, version 2.10.2* Go back to physical claim tickets and add a tipping option in the app for the valets. ### 1/5 — Horrible *2026-01-03, version 2.10.2* If you’re looking for the worst Valet app look no further this one quite literally can’t be any worse. If I could give it -10 stars I would also if you’re looking to work for Pmc and they use this app just trust me don’t work for them. Don’t trust PMC they are a terrible company. ### 1/5 — Horrible *2025-12-19, version 2.10.2* If you’re looking for the worst Valet app look no further this one quite literally can’t be any worse. If I could give it -10 stars I would also if you’re looking to work for Pmc and they use this app just trust me don’t work for them. ### 1/5 — frustrating *2025-12-02, version 2.10.0* This app's most recent update has made it so it sends no notifications whatsoever, and through much troubleshooting, I have found no fix. I'm not even the only person at my site with this issue; the app doesn't have notification options in the settings even. ### 1/5 — PMC app *2025-07-25, version 2.9.9* Self parking app is terrible & it’s impossible to create a profile for simplifying future use as you never get the code they’re supposed to text you so you can’t get past login page. Must be nice to have a monopoly with no other options to pay for parking! ## Most praised reviews (10 highest-rated) ### 5/5 — Communications *2025-12-31, version 2.10.2* I feel as though it is stupid that we cannot text or call the guests through the app. Should not have to use my personal phone number or talk to the front desk to call a guest about their vehicle. ### 5/5 — We need to be able to input international numbers *2025-09-16, version 2.9.10* Recently I’ve had a lot of people stay at our hotel with international number and the app doesn’t work for those we should change that. Oh also not being able to change daily’s to overnights is dumb ### 5/5 — Best in class! *2025-04-04, version 2.9.1* My experience was amazing all due to the technology PMC offers! ### 5/5 — It’s getting better!! *2025-01-01, version 2.8.1* This app has came a long way since launch and I am very proud to work with this app!! ### 5/5 — Great App *2025-01-01, version 2.8.1* Easy to use… I love this app ### 5/5 — Industry-Leading Technology *2024-12-06* I’ve used it all and this is already the best tech in the industry. Even more importantly, it keeps getting better, with innovative features coming out each month. **Developer response:** Thanks for the good review! Transitioning to a new technology is difficult, so thanks for really embracing the change and making PMC better. If you have any problems or concerns feel reach out and we'll get back to you as quick as we can. Link to Support: https://docs.parkingmgt.com/parking-manager-app/6wLGdkWdDWt66M6gNTsT/get-help/submit-a-ticket - The App Dev Team ### 5/5 — Love the app! *2024-12-06, version 2.8.0* The PMC Parking Manager app has been a fantastic tool that makes managing operations so much easier. It’s clear that a lot of thought and effort went into its development. Huge shoutout to the PMC Technology team for their hard work in creating this app! It’s a great example of how technology can improve our workflow and help us deliver the best service possible. Keep up the great work! ### 5/5 — Great Change *2024-11-04, version 2.6.4* I like it makes work much easier. Please just make key scrub filterable and searchable and let us type in our own car model names for more specificity. ### 5/5 — Amazing app! *2024-01-23* Love this parking app. It's a game changer for the industry! ### 5/5 — Game changer *2024-01-23, version 1.4.13* Lots of great features that makes everything easier. Team loves it and learning more about it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*