# Pocket Case Pro — Create, track and resolve. > Create, track and resolve. (iPhone/iPad app by YeeHaw IT & Webb AB.) - Source: https://appshunter.io/ios/app/pocket-case-pro/id6758353640 (this page in markdown: same URL + `.md`) - Developer: [YeeHaw IT & Webb AB](https://appshunter.io/developer/1729368795) - Category: Productivity - Price: Free - Age rating: 4+ - Requires: iOS 26.0 · 9 MB - Languages: American English - Released: 2026-02-20 - Data updated: 2026-07-23 - User reviews in markdown: https://appshunter.io/ios/app/pocket-case-pro/id6758353640/reviews.md ## What is Pocket Case Pro? Pocket Case Pro Pocket Case Pro is a lightweight ticket, incident (INC), RFC, and license management app built for teams that want structure and collaboration without subscriptions or enterprise complexity. Create tickets quickly, assign technicians, track status, and maintain a clear history with timestamped updates. Use it locally or collaborate in a shared workspace powered by Apple iCloud and CloudKit. Ticket and RFC Management • Create Incidents (INC) and Requests for Change (RFC) • Set priority: High, Medium, Low • Track status: Open, On Hold, Pending Vendor, Pending Customer, Closed • Assign technicians and track ownership • Add timestamped updates for full history • Close, reopen, and convert Incidents into RFCs Save customers and technicians to speed up ticket creation and ensure consistent assignments. Optional email notifications can be sent when creating or closing a ticket. Shared Workspace with iCloud and CloudKit Collaborate without running your own servers: • Create a shared workspace • Generate and copy an invite link • Teammates join using "Join with Invite Link" • Paste the invite link and accept using Apple iCloud • Sync tickets across all connected devices • Manage participants or revoke access at any time Pocket Case Pro does not use sign up, login, or external accounts. Users only need to be signed into iCloud for CloudKit sharing. Voice Input Use the built in microphone button to dictate ticket descriptions. Voice input uses Apple speech recognition and supports the languages enabled on the device. Dashboards and License Tracking • View tickets by status, type, and priority • Track ticket trends over time • Monitor technician workload • Manage licenses with expiration and invoice tracking Export and Backup • Export tickets as PDF or DOCX • Share as text or print • Local and iCloud backup and restore • Import and export JSON backups Privacy and Data Ownership Pocket Case Pro does not operate external servers. If iCloud sync or sharing is enabled, data is stored securely in Apple iCloud and CloudKit and shared only with participants you invite. Customer Support: support@yeehaw.se Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://yeehaw.se/pocket_case_pro_privacy_policy/ ## Version history (last 4 releases) ### 7.2.0 — 2026-07-22 What’s New in Version 7.2.0 • Improved iCloud ticket sharing with QR invite links • More reliable local and iCloud backup handling • Clearer backup and restore controls • Better protection against empty backup restores • General stability and UI improvements Bugs fixed in 7.2.0: • Fixed shared tickets disappearing after app restart. • Fixed QR invite links sometimes connecting but showing 0 tickets. • Fixed Mac owner mode wrongly trying to find a shared zone like a participant. • Fixed invite links being created before tickets were published to CloudKit. • Fixed backup not including all required app data. • Fixed restore replacing existing tickets when backup had 0 tickets. • Fixed empty local/iCloud backup files hiding populated backup files. • Fixed dummy/sample tickets appearing in the app. • Fixed email invite text formatting on Mac. • Improved backup UI so it is clearer what is saved, restored, and copied. ### 7.1.0 — 2026-03-17 What's New In 7.1.0 New Features • New QR invite code — owners can display a QR code for their invite link. The other user scans it with the built-in QR scanner to instantly fill the invite field. • New QR scanner — tap the viewfinder icon next to the paste button to scan a QR invite code from the owner's device. • New invite link auto-fill — tapping a shared invite link now opens the app, skips the start screen, navigates to Settings, and auto-fills the invite field. A green pulsating border appears on the Accept button when a link is ready. • New PDF and Word (.docx) export for Company and Technician reports in Dashboard. Tap the print button and choose Print, Export as PDF, or Export as Word (.docx). • New Word (.docx) export for individual tickets — replaces the old RTF format with a proper .docx file. Improvements • Improved sharing info with updated instructions covering QR codes, link scanning, and the three ways to join (tap link, scan QR, or paste manually). • Improved invite link field with a confirmation label ("Invite link ready — tap Accept to join") when a link is present. • Improved invite link field placeholder text for clarity. • Improved Dashboard header with a new icon design. • Improved ticket sorting — tickets can now be sorted Newest First or Oldest First. Bug Fixes • Fixed the app starting in dark mode on Mac even when system appearance is set to light mode. Overall Version 7.1.0 is focused on making team collaboration faster and more intuitive, while improving how ticket data can be exported and shared. This update adds simpler ways to join shared workspaces with QR invite codes, built-in QR scanning, and automatic invite link handling. It also expands reporting and document export with new PDF and Word (.docx) options for Dashboard reports and individual tickets. Alongside these new features, the update improves sharing guidance, invite link clarity, dashboard presentation, ticket sorting, and fixes a Mac appearance issue. ### 7.0.0 — 2026-03-12 Bug Fixes • Fixed an issue where tickets could fail to be created on first launch unless an invite link had already been generated. • Fixed CloudKit setup behavior so owner/local ticket creation works correctly from the start. • Fixed an issue where temporary iCloud or CloudKit auth problems could block ticket creation entirely. • Fixed incomplete backup behavior where saved companies, saved technicians, and other app data were not actually being restored properly. • Fixed Dashboard title inconsistency so the page now matches the Dashboard tab label. Improvements • Improved ticket reliability with automatic local fallback when CloudKit is temporarily unavailable. • Improved Settings by showing the current ticket storage mode: Shared CloudKit, Private CloudKit, or Local fallback. • Improved the Create tab with a customizable email response text section that stays saved locally between app launches. • Improved Sharing help text with clearer instructions for owners and invited users, including copying links, pasting invite links, and accepting shared access. • Improved backup and restore so more app data is included and restored correctly. • Improved import/export handling for JSON backups. • Improved Dashboard search with a clearer search interface, better search matching, result counts, and better empty-state feedback. • Improved company and technician reporting in Dashboard with clearer totals and better ticket visibility. • Improved Dashboard report rows so ticket details are collapsed by default and can be expanded when needed. New Features • New local fallback ticket storage when iCloud or CloudKit is unavailable. • New customizable email response text in the Create tab. • New Company report in Dashboard with company-based ticket totals and printable full ticket reports. • New Technician report in Dashboard with technician-based ticket totals and printable full ticket reports. • New print support for company and technician reports, including full ticket details for all INC and RFC entries in the selected report. Backup & Data • Backups now include: • tickets • licenses • saved companies • saved technicians • IT company details • selected company/technician state • ticket counters Overall This version focuses on making ticket creation more reliable, backups more complete, sharing easier to understand, and Dashboard reporting much more useful. ### 6.0.1 — 2026-02-20 No release notes. ## More apps by YeeHaw IT & Webb AB - [Ultimate Cleaner — All in One!](https://appshunter.io/ios/app/ultimate-cleaner-all-in-one/id6503636136) - [Nexio](https://appshunter.io/ios/app/nexio/id6670177819) - [Sentinel — Password Manager](https://appshunter.io/ios/app/sentinel-password-manager/id6741518106) - [AI - PicSort](https://appshunter.io/ios/app/ai-picsort/id6742874227) - [Mom-to-Be Manager](https://appshunter.io/ios/app/mom-to-be-manager/id6743066140) - [AI Advanced Interpreter](https://appshunter.io/ios/app/ai-advanced-interpreter/id6745006339) All apps by YeeHaw IT & Webb AB: https://appshunter.io/developer/1729368795 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*