# Pocket Geek Home — user reviews > 18 indexed App Store user reviews of Pocket Geek Home by Assurant, Incorporated, rated 4.29/5 from 310 ratings. - Source: https://appshunter.io/ios/app/pocket-geek-home/id1410854379/reviews - App overview in markdown: https://appshunter.io/ios/app/pocket-geek-home/id1410854379.md - Rating breakdown: 5★ 205 · 4★ 20 · 3★ 12 · 2★ 7 · 1★ 31 ## Newest reviews (4 of 18) ### 1/5 — Device trouble shooting *2022-08-31* I’ve been having trouble with my gaming device it keeps crashing freezing these problem just started happening I thought I would have someone help me fix the problem but I didn’t get any help very disappointed. **Developer response:** Thanks for the feedback. We’d appreciate if you could provide more information about your experience. Your feedback helps us make our app better. Thanks for your input at support@pocketgeekmobile.com ### 1/5 — Never works *2022-08-19* Never works **Developer response:** Thanks for the feedback. We’d appreciate if you could provide more information about your experience. Your feedback helps us make our app better. Thanks for your input at support@pocketgeekmobile.com ### 1/5 — No Help What So Ever! *2022-06-01* This is the worst app I’ve ever had. I called to try and fix a problem on my MacBook Pro and all the support people did was make it worse and did nothing to fix the problem. Nothing worse than ending up with more problems than when I started, it’s very frustrating, discouraging and disappointing.😠 **Developer response:** Our apologies that you’re experiencing issues. Please send us an email if you were going through tech support or claims along with any additional information at support@pocketgeekmobile.com. We definitely want to help you out. Thanks! ### 1/5 — No devices? *2022-02-25* I scanned for devices and 0 of 18 were recognized. Thanks **Developer response:** Thank you for letting us know. Please contact us through the Live Support option in the app. We look forward to assisting you. Thank you. ## Most critical reviews (10 lowest-rated) ### 1/5 — T mobile support *2026-05-07* This app sucks ### 1/5 — Privacy notification *2026-03-20* The key here is that there is no privacy. By downloading the app you agree to all of their conditions of selling your data, etc. and there’s no way to opt out. Find another app. ### 1/5 — privacy notice *2026-01-08* While reading the privacy notice it indicated that this app: With your permission, we may also access information from your device, such as your general location, contact lists, SMS messages, Call logs, photo and video library, documents, music. Which means they have access to your whole phone, which is none of their business in my opinion. ### 1/5 — Verify doesn’t work *2025-12-23* Well. I did the email verification several times with no success. Turned off vpn, still didn’t work. Use at your own waste of time. IT tech here. Recommended by T mobile. Thanks for taking all my information. **Developer response:** It sounds like you've had a challenging experience with the email verification process, and we truly appreciate you sharing your thoughts. We recognize how important it is for everything to function smoothly, especially when you're relying on it. Your feedback is invaluable, and we encourage you to reach out to our support team at support@pocketgeekhome.com for further assistance. Thank you for your insights! ### 1/5 — Bad app *2025-10-30* Waste of time to run a speed test. And No help with problems or issues **Developer response:** We're sorry to hear you're having trouble with the speed test and finding assistance. Please reach out to our support team at feedback1@pocketgeekmobile.com for help with your issues. ### 1/5 — Junk *2025-05-06* App does not work. It won’t even let me sign in **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? ### 1/5 — Speed rating *2024-12-27* The speed rating says good speed but the buffering says that it isn’t working and t mobile isn’t responding to the problem ### 1/5 — Interrupted service *2024-08-22* I am disappointed the WiFi keeps going offline had to reset the gateway several times and it is a hit and miss situation . I go on the app all I get is reset the gateway . I am starting to regret switching my service to t mobile please find a better solution than just resetting the gateway Thanks **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? ### 1/5 — Pocket geek home *2023-11-24* What a rip off. The take your money monthly and then when you file a claim you can’t get a hold of anyone!! **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? ### 1/5 — Can’t find anything *2023-08-12* I have about 40 smart devices installed, it can’t find any while identifying there’s 37 devices in my system. No point and completely worthless… how can they help with my tech problems if they can’t even write an app that works? **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? ## Most praised reviews (4 highest-rated) ### 5/5 — New subscriber *2022-01-12* Did not identify a single device while at the same time claiming there are 27 unidentified devices on my network. **Developer response:** Thank you for taking the time to give us feedback, it is helpful to the Pocket Geek Home team. We are working on a new solution for device identification. If you need anything, please send us a note to support@pocketgeek.com. ### 5/5 — Review *2022-01-07* I talked to Three different young men! All were knowledgeable, polite and a delight to work with! **Developer response:** The Pocket Geek Home team is thrilled to hear this feedback. Thank you! ### 5/5 — Awesome! *2021-05-18* This is such a great platform to get help with all things internet related! ### 3/5 — Expected more in depth technical support *2024-09-19* The T mobile gateway is one of the most used gadgets around, but the support team at PG Home did not have any more info about it than I do. **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*