# Pocket Geek Mobile — user reviews > 82 indexed App Store user reviews of Pocket Geek Mobile by Assurant, Incorporated, rated 4.60/5 from 3,234 ratings. - Source: https://appshunter.io/ios/app/pocket-geek-mobile/id871299652/reviews - App overview in markdown: https://appshunter.io/ios/app/pocket-geek-mobile/id871299652.md - Rating breakdown: 5★ 2,653 · 4★ 256 · 3★ 119 · 2★ 50 · 1★ 156 ## What do users think of Pocket Geek Mobile? Overall sentiment: negative **Pros** - 💡 Helpful troubleshooting tips - 👍 Easy to use - 🚀 Convenient backup feature - 🔒 Provides security and device protection **Cons** - 🐛 Frequent crashes and glitches - 🔋 High battery and storage consumption - 👎 Poor customer support - 🤔 Confusing interface after recent update **Commonly reported bugs** - Backup process often fails or gets stuck - App not compatible with latest iOS versions - Inaccurate storage and data usage reporting **Most requested features** - Restore VPN functionality - Improve backup and data management - Add more detailed device diagnostics ## Newest reviews (10 of 82) ### 3/5 — Good luck *2024-05-13, version 3.407.0* Multiple attempts to file a claim result in timing out. Every few attempts I get a little further in the process and it does save my info. I’m going to keep trying, but so far it’s been two days with no success ### 3/5 — Review *2024-02-05, version 3.317.0* I don’t know if I like this app because I just installed it. I don’t even know what it does yet, so ask me again in 30 days. ### 3/5 — Retry *2024-01-31* Every other month when you go to back up your phone, it will just keep saying retry. Then you need to delete the app and download it again. VERY ANNOYING **Developer response:** We apologize that you have had a negative experience and would like to understand and resolve any issues you may have encountered. We take all feedback seriously and would appreciate the opportunity to address your concerns. Could you please reach out to us at support@pocketgeekmobile.com with more details about the issues you experienced? ### 2/5 — 2 star *2024-01-23, version 3.317.0* before I had reset my iPhone 15 it offered a vpn on pocket geek but know it doesn’t show up to add vpn. ### 4/5 — New user *2024-01-20, version 3.317.0* I found the team very helpful when I called asking questions about uploads I called in twice until I got thing right. Help much appreciated. ### 4/5 — Thank u *2023-12-09, version 3.317.0* Hopefully i will learn to use my phone for more things. ### 3/5 — Useful But…. *2023-11-07, version 3.317.0* This app has a lot of potential, yet the UI is very lackluster. It says that we can troubleshoot all our devices in home yet it gives no area to find that, not unless it’s under the live chat option.? ### 5/5 — New iPhone 13 and had user questions *2023-06-09, version 3.305.0* Amanda was very helpful. I appreciated her familiarity with the iPhone 13. ### 5/5 — Very helpful *2023-04-04, version 3.303.0* Nice 💛 ### 5/5 — Review *2023-01-09, version 3.221.0* Fantastic service thank you Ruth Drysdale ## Most critical reviews (10 lowest-rated) ### 1/5 — No sirve *2025-12-17, version 3.443.0* Esta aplicación necesita mejoras, no abre, se cierra sola. En fin, no la he podido utilizar. ### 1/5 — I pay for a coverage that does not uphold what it says *2025-08-04, version 3.431.0* On 08/02/2025 I had my IPhone 16 pro max slip out of my hand and hit the ground. It powered off not to turn on anymore. I did what I was supposed to and filed a claim. I then waited all day for them to send me an email telling me that my claim was denied. Now I want to know what am I paying for when I cannot get my phone fixed for an accidental drop? To me it’s like I am paying you for nothing. I have maid 1 claim in the 3-4 years of my service so I have paid you for nothing. Since I can’t get my device fixed for what you advertise and make us pay for, I feel I should get a full refund of the 3-4 years I’ve paid for it minus my only claim ### 1/5 — Poor Coverage. *2024-09-12, version 3.416.0* As soon as I needed the coverage the insurance found a way to deny me. I have paid for 3 years and they refused to even fix this OLD phone. ### 1/5 — Cancelling *2024-07-14, version 3.411.0* Can’t get through to anyone, anyone at all with simple questions about coverage. Every company wants to be automated now. That’s great if you have good automation. I get to a prompt that wants me to say and spell my last name, and that was after verifying the last 4 digits of the card on file. But the computer can’t understand me clearly spelling my last name. Then it ends my call. I’ll just cancel, not gonna pay $15 a month for nothing, with zero ability to speak with a live rep. It would be really bad if I had an actual claim to file. You guys gotta get it together. ### 1/5 — Trash! *2024-07-10, version 3.411.0* My new iPhone 15 pro is so jacked up it took 8 attempts to open the app! It’s so glitchy….after a minute or so it stops till I open a different app or unlock the screen and it starts again? Not impressed by this security! Worked more like an invite to the hackers or whatever is killing my new phone but I’ll be back in a Samsung galaxy soon because apple I thought wasn’t able to be hacked or get viruses and that’s a big false statement! ### 1/5 — Needs help *2024-06-05, version 3.411.0* iOS iPhones messed up plz fix ### 1/5 — Could be good *2024-03-17, version 3.405.0* It keeps saying there’s an error and can’t backup my phone. Every. Single. Month. You have to delete the app and download it again to get it to work ### 1/5 — App interface doesn’t look the same *2024-03-14, version 3.405.0* I have an apple device and the interface doesn’t look the same as the description of of the app in the App Store. Also I can not find the VPN settings or anything about a vpn in the app I see the settings in my settings app but I can only turn the VPN on and off it does nothing else. I have express VPN I can find all the VPN settings in the Express VPN app. Just why is there no settings for PG mobile? Or am I overlooking and missing them when I try to find them. ### 1/5 — Customer representative *2024-02-18, version 3.317.0* I was trying to connect my replacement cell phone that was sent to me yesterday and nobody is able to help me. It’s really sad that none of these Xfinity representatives know what to do there obviously needs to be a lot more training done to assist customers. I’ve been a customer for four years now and after the many hours I’ve spent trying to get my phone connected with incompetent customer service representatives I’m going to switch to Verizon. ### 1/5 — Is this for my iPhone? *2024-02-13, version 3.317.0* I purchased an iPhone 14 Pro Max from Spectrum, and three Pocket Geek apps were installed by them. The VPN blocks me from being able to use some apps installed from the Apple App Store. When I try to backup my phone, I get a error message. I did a Support Chat with Pocket Geek, and was told that they haven’t been able to get their software to work on the latest iOS. ## Most praised reviews (10 highest-rated) ### 5/5 — Very Smart *2026-04-03, version 3.455.0* Pocket Geek Mobile simplified the Geek Mobility app for the everyday smartphone user! ### 5/5 — Great App *2026-02-17, version 3.455.0* I love using the live help feature in this app. The agents are so friendly and able to help me with just about any technical question I have. This app keeps me protected. ### 5/5 — Praise the Lord! *2024-05-21, version 3.407.0* My life has just become exponentially better!!! hackers beware I have new software ### 5/5 — Picture will not rotate *2024-03-26, version 3.405.0* Charne tried everything and the last is to cut it off and on. Hope that works.v she also gave me the phone number to Spectrum repair. ### 5/5 — Best $ MY husband spent iPhone 15 Max Plus w/Insurance *2024-03-15, version 3.405.0* Could almost make love to this phone! Worked as Store Manager at cell store when Nokia, Kyosara plus cells went by numbers like Motorola 2565. TAKE the DIVE best swim u ever had…I guarantee it. Peace be with you, Maggie ### 5/5 — Great app *2023-11-05, version 3.317.0* I was needing to file a claim for my iPhone and this app made it super easy ### 5/5 — Claim phone *2023-09-19, version 3.315.0* Super easy bypass the wait download the app must have!!! ### 5/5 — So Far! So Good! *2023-08-30, version 3.310.0* Still checking it out but now I no longer need my old VPN. ### 5/5 — Online help *2023-07-30, version 3.310.0* I was having trouble resetting my old phone and was lucky enough to get Isaac who was patient and beyond helpful!!!! Within 10mins he pinpointed my issue and I was able to delete the old phone and get it in the mail!!! THANK YOU ISAAC!!!! Sheri Scaggs ### 5/5 — Really cool and easy to use *2023-06-15, version 3.305.0* Explains very well and runs you through everything you need to know really good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*