# PocketBranch

> PocketBranch (iPhone/iPad app by Finanteq S.A..)

- Source: https://appshunter.io/ios/app/pocketbranch/id1511469076 (this page in markdown: same URL + `.md`)
- Developer: [Finanteq S.A.](https://appshunter.io/developer/1437395892)
- Category: Finance, Business
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 84 MB
- Languages: Arabic, English
- Released: 2020-05-19
- Data updated: 2026-05-14
- User reviews in markdown: https://appshunter.io/ios/app/pocketbranch/id1511469076/reviews.md

## What is PocketBranch?

It is a complete set of business and technological tools with methodology that allows the company to launch a new contact center for their customers. It provides tools that will improve customer service and sales processes.

Base functionalities:   
• Text / audio / video chat with an advisor - ability to make a call between the client and the advisor,   
• Presenting marketing materials during a conversation – displaying marketing materials during a video call or in the context of a conversation during text chat,   
• Customer identification - receiving information about logged in customer at the time of connection. It consists of customer data, device data and information about the assumed topic of conversation,   
• Quick response templates - predefined text phrases(questions and answers) with quick responses for the convenience of the customers,   
• During call authentication – additional authenticating/authorization the customer in mobile banking app and web during the session, 
• Sending different types of documents from the advisor to the client, 
• Displaying  current advertisements during the waiting time before the connection.


## Version history (last 3 releases)

### 3.2.0 — 2022-03-01

New features:
- Multi chat
- Appointments
- Call from Advisor
- Minor bug fixes

### 2.1.1 — 2021-03-26

- Video quality improvement
- Bug fixes

### 1.0 — 2020-05-19

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-14.*