# Pockets By ICICI Bank

> Mobile wallet for payments, shopping, and banking with virtual/physical cards and UPI. (iPhone/iPad app by ICICI Bank Ltd.)

- Source: https://appshunter.io/ios/app/pockets-by-icici-bank/id893982636 (this page in markdown: same URL + `.md`)
- Developer: [ICICI Bank Ltd](https://appshunter.io/developer/375276009)
- Category: Finance
- Price: Free
- Rating: 2.20/5 from 41 App Store ratings · 108 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 73 MB
- Languages: American English
- Released: 2014-07-20
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pockets-by-icici-bank/id893982636/reviews.md

## What is Pockets By ICICI Bank?

Pockets by ICICI Bank - The most comprehensive mobile wallet to (1) Pay Anyone, (2) Shop Anywhere and (3) Bank with ease for any bank's customer. Pockets is the first app in India to offer UPI Payments, Bharat QR code payments. With Pockets wallet, you instantly get a free virtual VISA card that can be used for shopping at all online websites/apps. You can even request for a physical card that can be used at stores. Moreover, you can recharge your prepaid mobile or DTH connection and pay your utility bills from within the app. You can send money securely to bank accounts, your contacts or virtual payment addresses using Unified Payment Interface (UPI). That's not all, you can upgrade to a Pockets Savings Account right from the app to get a debit card and create deposits.


New: Introducing Bharat QR code standard supporting Visa, MasterCard and Rupay cards.

New: Introducing payments through UPI. You can now transact (send and collect money) using UPI and manage your Virtual Payment Address or VPA from Pockets. You can also use UPI to pay merchants.   
UPI ID is a unique ID that is used to make UPI payments in place of bank account details.
UPI PIN is similar to your Debit Card PIN number, a 4 or 6 digit number which needs to be set by you while creating your UPI ID. For all your UPI transaction UPI PIN is necessary. Please don’t share your PIN.

KEY FEATURES:


1. Shop Anywhere


(a) VISA Card – The Pockets pre-paid wallet is a VISA card, which can be used to shop online on websites such as Amazon. You can even get a physical card for payments at shops! Use it for small value payments without disclosing your debit/credit card details.

New: In store payments using UPI, mVISA and Bharat QR code.

(b) Scan & pay – Make secure cashless payments by scanning UPI QR, Bharat QR and mVISA QR codes without the need to swipe a card.


2. Pay Anyone

(a) Transfer funds - Transfer funds instantly and securely to bank accounts and your contacts (via UPI, mobile number, email, WhatsApp). You can also request money from other Pockets wallet users.

New: Pay and collect money from anyone instantly using Unified Payment Interface (UPI). UPI allows secure money transfer without disclosing bank account details.

(b) Prepaid Mobile Recharge - Recharge your Airtel, Vodafone, Idea, Reliance, Tata, Aircel, BSNL, MTS & MTNL connections.

(c) Bill Payment - Pay utility bills such as Reliance Energy, BSES, NDPL, BEST, MSEB, Torent, Mahanagar Gas, Indraprastha Gas, Gujarat Gas.

(d) Postpaid Mobile & Land Line Bill Payment - Pay Postpaid bills for Airtel, Vodafone, Idea, Reliance, Aircel, MTNL.

(e) DTH connection recharge - Recharge your Tata Sky, Dish TV, Airtel, Videocon, Sun.

New: Recharge Tata Sky connection by scanning QR code from your TV with mVISA.

(f) Data Card Recharge - Recharge your Tata Photon, MTS, Reliance cards.


3. Bank with ease

(a) iWish Deposit - iWish is a flexible Recurring Deposit that lets you save for your goals as and when you have the funds and earn better interest rates just like a Fixed Deposit. You can also create regular FD/RDs.


4. Awesome Deals - A bundle of specially chosen deals are available right inside the app.


5. Help at Hand - With chat built into the app, support is just a tap away. You can also always call us or email us.

## Key features

- Virtual and physical VISA card for online/in-store shopping
- UPI payments for sending and collecting money
- Mobile and DTH recharge
- Utility bill payments
- Scan and pay with QR codes (UPI, Bharat QR, mVISA)
- Instant fund transfers

## What do users think of Pockets By ICICI Bank?

Overall sentiment: negative

**Pros**

- 👍 Convenient for quick transactions (older reviews)
- 🚀 Fast and efficient (older reviews)
- 🔒 Secure transactions (older reviews)

**Cons**

- 🐛 App crashes frequently
- 🐛 App freezes often
- 🐛 Login issues (OTP, PIN, Face ID, SMS validation)
- 🐛 App hangs during input (PAN, DOB)
- 🐛 Slow performance and loading times
- 🐛 Unreliable and buggy
- 🐛 SMS verification issues
- 🐛 Account lockouts
- 🐛 Inconsistent mobile number recognition
- 🐛 App not launching/opening
- 🐛 Poor UI/UX
- 🐛 Not compatible with newer OS versions (iOS 16)
- 🐛 Money stuck in wallet
- 🐛 Customer support issues
- 🐛 Registration failures
- 🐛 Transaction limits and errors
- 🐛 International user access issues
- 🐛 Date of birth selection issues
- 🐛 App not optimized for newer iPhones
- 🐛 Lack of offers and reach compared to competitors

**Commonly reported bugs**

- Login fails after OTP/PIN/Face ID/SMS validation
- App hangs/freezes during input (PAN, DOB)
- App crashes frequently
- App does not launch/open
- SMS verification not working or causing errors
- Account lockouts after verification attempts
- Inconsistent mobile number recognition
- Money stuck in wallet
- Registration process fails
- Transaction limits and errors
- International users unable to verify
- Date of birth selection issues during registration
- App not working on iOS 16
- UI not optimized for newer iPhones
- Fund transfer not working
- QR code scanning issues
- OTP field appearing after done button

**Most requested features**

- Improve app performance and user experience
- Focus on fixing basic functionalities like login
- Improve UI/UX
- Ensure compatibility with latest OS versions
- Provide better customer support
- Optimize for newer iPhone models
- Increase app reach and offers to compete with other apps

## Recent user reviews (10 of 108)

All indexed reviews: https://appshunter.io/ios/app/pockets-by-icici-bank/id893982636/reviews.md

### 1/5 — Not able to login to the application

*2026-04-25*

What’s the point of having an app if users can’t even log in? I used this app last year and it worked perfectly, but for the last 5–6 months, logging in has been impossible. After entering the Aadhaar OTP, the app just keeps loading forever and never proceeds further.

This has been an extremely frustrating experience. The app performance is disappointing, and the overall user experience has become very poor. A basic feature like login should work smoothly, but unfortunately, this app fails at that.

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icici.bank.in along with the contact details so that we can check this.

### 1/5 — Worst Banking App Experience So Far

*2026-02-27*

I have been using the Pocket app for the past four years to manage multiple wallet cards. However, after setting the PIN, no further process happens — the app keeps loading continuously. Every time, it also asks me to verify my mobile number again.

This is one of the worst applications I have experienced from ICICI Bank. Instead of spending heavily on advertisements, the bank should focus on improving the app’s performance and user experience.

### 1/5 — Worst banking app experience.

*2025-12-22*

The app barely works. It’s painfully slow, crashes randomly, and feels completely unreliable. Even after successful Face ID, it shows “wrong PIN”. How is that even possible? This is basic authentication logic and the app gets it wrong. Half the time the app freezes, the other half it crashes. Simple actions take forever to load. Using this app is more stressful than helpful. For an ICICI product, this is unacceptable. A banking app should be fast and secure, not buggy and frustrating. Needs urgent fixes.

### 1/5 — Time waste

*2025-03-04*

I’ve been having major issues with the Pocket app on both iPadOS and iOS. After entering my PIN during registration, the app just keeps loading and nothing happens. It gets stuck in this loop and then blocks me for 24 hours. It's incredibly frustrating. I wouldn’t recommend wasting your time trying to register or log in. It’s easier to use alternative wallet apps like Freecharge or MobiKwik, which are far more accessible and user-friendly. Pocket, despite being branded, is a total letdown. It currently has a rating of less than 3 stars, and ICICI seems to be ignoring the problem.

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.

### 1/5 — App does not work. Waste of time

*2025-02-26*

I tried adding funds into the wallet. Anything greater than 100, the app complains of transaction limit. Anything below 100 , the app complains too less. In short, the app does not work. I even tried sending some money from other upi to this, it did not reflect.

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.

### 1/5 — Cannot confirm details to set up the app

*2024-07-04*

The app always keeps giving me a generic “Sorry, we are unable to process your request” error. Not sure what is the point of the app if I cannot get past the initial step.

### 2/5 — Frustrating User Experience

*2024-06-29*

The ICICI Pockets app promises convenience and functionality but falls short in crucial areas, making it a frustrating experience for users. One of the most glaring issues is its frequent failure during SMS validation, leaving users stranded with an error message. Even after reinstalling and clearing the cache, this problem persists, indicating deeper underlying issues in its functionality.

Recently, a new problem surfaced where successful OTP validation leads to another roadblock: the app prompts users to validate their Pocket card by entering their date of birth, only to get stuck on the same page indefinitely. This persistent bug severely impacts usability, hindering users from accessing essential features.

### 1/5 — Doesnt look like an icici app at all

*2024-06-18*

Its a shame that these kind of app are released to consumers with so much issues. Ratings suggest the same. What the dev/QA teams and their managers are doing? 
After verification, entered OTP and then the app got stuck at DOB screen. Tried multiple times. 
Funny part, after Reinstalled the app, now it was showing mobile number not linked to any account. Then how did it go till DOB screen in first attempt😂
Again reinstalled now my mobile number is blocked for 24 hours. 👌🏻

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.

### 1/5 — No Support For IOS 16

*2024-06-13*

This application was already a junk since its release but now its completely dead from months as it do not even allowing me to even register, showing some kinda server issue everytime. I am using iphone 12 with IOS 16, while downloading it from app store it says “Do you want to download last compatible version with IOS 16 for the app?”. First of all icici used to drop application support everytime there is a new IOS release. If you used to drop support for app that quick then I think your bank users maybe only millionaires as only they can get latest iphones with every IOS release to make sure it can run latest IOS to run your app. Middle class can’t keep up with you for more than a year or less. Uninstalled.

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.

### 1/5 — Disappointing Experience: A Review of ICICI Pockets App

*2024-05-15*

I recently tried using the ICICI Pockets app for my banking needs, and unfortunately, my experience has been far from satisfactory. Here’s a breakdown of the issues I encountered:

	1.	App Hangs with PAN Card Input: Upon trying to input my PAN card details, the app frequently hangs, causing frustration and delays in the registration process.
	2.	Inconsistent Mobile Number Recognition: The app often fails to recognize my mobile number, leading to repeated attempts to verify my identity, which is not only time-consuming but also inconvenient.
	3.	Persistent PIN Issues: Despite setting up a PIN, the app repeatedly fails to recognize it, claiming it to be incorrect even moments after it was established. Attempts to reset the PIN result in errors, further complicating the login process.
	4.	Failure of Face ID Recognition: The promised Face ID feature consistently fails to work, adding another layer of inconvenience and undermining the app’s security claims.
	5.	Excessive SMS Verification and Account Lockouts: The app’s insistence on SMS verification every time it’s opened is not only tedious but also results in frequent account lockouts. Receiving over 50 SMS in a month just to access the app is excessive, and the frequent lockouts, occurring four times in a week, are highly frustrating.

Overall, my experience with the ICICI Pockets app has been disappointing and marred by technical glitches and usability issues. Until these issues are addressed and resolved, I cannot recommend this app for banking purposes.

**Developer response:** Hi, 
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to pockets@icicibank.com along with the contact details so that we check this.

## Frequently asked questions about Pockets By ICICI Bank

### What can I do with the Pockets by ICICI Bank app?

The app functions as a comprehensive mobile wallet. You can use it to pay anyone, shop anywhere online and in stores, recharge your mobile and DTH connections, and pay utility bills. It also facilitates secure money transfers via UPI and allows you to manage a virtual or physical VISA card.

### How can I use the VISA card from Pockets?

Upon downloading the app, you instantly receive a free virtual VISA card that can be used for online shopping on various websites and apps. You can also request a physical card for in-store payments, offering a convenient way to make small value payments without disclosing your primary debit/credit card details.

### Is the Pockets app free to use?

Yes, the Pockets by ICICI Bank app is free to download and use. Based on the provided information, there are no charges for using its core functionalities, and it does not display advertisements.

### What payment methods does the app support?

The app supports multiple payment methods including UPI (Unified Payment Interface) for sending and collecting money, Bharat QR code payments, and mVISA. You can also use the virtual or physical VISA card for online and in-store transactions.

### Can I upgrade my account within the app?

Yes, you can upgrade to a Pockets Savings Account directly from within the app. This upgrade allows you to obtain a debit card and create deposits, further expanding the banking functionalities available to you.

## Version history (last 5 releases)

### 11.8 — 2026-07-31

1. Streamlined the online dispute journey
2. Addition of Mothers Name field in onboarding journey 
3. Performance improvements and code optimization
4. Security fixes and vulnerability updates

### 11.7 — 2026-05-02

1. Receiver name and bank name will be reflected in Pockets statement for NEFT transactions
2. ⁠UPI Statement can now be downloaded 
3. ⁠User can view safety tips and consent in their preferred language 
4. ⁠Performance improvement and code optimization 
5. ⁠Security and bug fixes

### 11.6 — 2026-02-26

1. Verify name before making fund transfers.
2. Merchant name now visible in the Pockets statement section.
3. FASTag enhancements.
4. Name field is now editable while onboarding.
5. Performance improvements and code optimization.
6. Security and bug fixes.

### 11.5 — 2025-11-01

1. Now verify merchant name instantly before scanning any UPI QR for secure payments.
2. Pay safely with payee name verification for Account & IFSC transfers.
3. Enjoy a seamless digital journey for Re-KYC / CKYC due customers.
4. Added a new Donation category under Pay Bills.
5. Updated Google Play Recharge Terms & Conditions.
6. Bug fixes and performance enhancements for a smoother experience.

### 11.4 — 2025-09-03

1. Aadhar based Onboarding 
2. Removal of Pay later 
3. Make UPI payments through Prepaid Cards
4. View wallet wise balance of multi wallet cards
5. Bug fixes and enhancements

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## More apps by ICICI Bank Ltd

- [iMobile: Loan, Cards & Banking](https://appshunter.io/ios/app/imobile-loan-cards-and-banking/id375276006)
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All apps by ICICI Bank Ltd: https://appshunter.io/developer/375276009

## Related topics

[pockets by icici bank](https://appshunter.io/ios/topics/pockets-by-icici-bank)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*