# Pod Point — user reviews > 237 indexed App Store user reviews of Pod Point by Pod Point Ltd, rated 3.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/pod-point/id996063316/reviews - App overview in markdown: https://appshunter.io/ios/app/pod-point/id996063316.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Pod Point? Overall sentiment: negative **Pros** - 🚀 Reliable charging - 📊 Informative statistics - 🔋 Scheduled charging **Cons** - 🐛 Connectivity issues - ⏱️ Slow app performance - 🤔 Confusing user interface - 💰 Expensive charging rates - 🔒 Frustrating authentication process **Commonly reported bugs** - Scheduled charging failures - Incorrect charge data reporting - Charger status not reflected in app - Repeated login issues **Most requested features** - Multiple vehicle support - Real-time charging status - Improved scheduling options - Integration with energy providers - Contactless payment option ## Newest reviews (19 of 237) ### 2/5 — Not getting better *2026-05-23, version 4.2.9* Could do with some simple improvements If you go into debt you can only top up that amount, not more. Which means if you want to use it,you have to go through the process of adding money and importing your card twice. Theyve removed apple pay. The charge stations are ordered from available to in use. Which means I have to navigate further to choose the point in using. Price isn't great. It does allow you to go a little in debt ### 2/5 — Public charging *2026-05-21, version 4.2.9* Disappointed with the service. Workplace charging costs are high, but Pod Point offers no loyalty rewards or discounts to help regular users with the expensive tariff. ### 3/5 — Octopus *2026-05-11, version 4.2.8* I would very much like to see the Solo 3 charger being compatible with Octopus Intelligent Go. Surely it’s just a little software update. ### 2/5 — Needs to be better *2026-04-25, version 4.2.7* The charge will error semi frequently meaning that you get up for work in the morning with a low charged car. I’ve had to make a dash to a public charge point to get to work on more than one occasion. Also I’ve had the cable locked to the car a few times which has been stressful. Please do better Podpoint ### 3/5 — Needs multi-car support *2026-04-24, version 4.2.7* Only just had the Solo installed and works great but it would be nice if the app could handle two cars and two users. My wife is signed in as me but it would be great if we could track usage and settings against each of our vehicles. ### 1/5 — Min £10 top up *2026-04-22, version 4.2.6* Just wanted to use this once. 5min of signup/login then you need to top up a min of £10, can’t use with just Apple Pay or a connected card ### 1/5 — Connection issue *2026-04-22, version 4.2.6* I have emailed and phoned three times regarding app connection issue. This company has not replied they have asked for my email details 3times despite having my account details I still await a reply or how to resolve DISAPPOINTMENT ### 2/5 — Frustrating *2026-04-19, version 4.2.6* I have to admit I agree with all the other negative reviews. It seems to be random what screens the app presents as choices. The charge stopped repeatedly after a couple of minutes. Ended up unplugging and plugging into another free socket (thank goodness there was one). Still uncertain whether my charge beginning and ending were logged properly. Not a pleasant experience. ### 1/5 — Useless *2026-04-19, version 4.2.6* Doesn’t work, simply won’t connect to charge the car leaving me without charge and having to find another charge station ### 2/5 — Always something wrong *2026-04-15, version 4.2.6* Had a Podpoint installed with a new car; can see why it was free! The app schedule works when it wants to, schedule is often ‘disabled’ and the unit itself is temperamental maintaining a link to the home WiFi (with a mesh node about 1m away). ### 1/5 — Can’t get it to work! FAIL. *2026-04-10, version 4.2.6* Trying to use it on a new phone. I can login, but to add credit or make a payment you need two factor authentication. But when you send a SMS to your phone it never arrives. So I cannot use the app. Have tried this on two seperate days with the same issue. This is terrible from such a big company . ### 1/5 — Fails basic notification function *2026-04-10, version 4.2.6* Would avoid PodPoint for home charging use. App knows when home charger has gone offline but doesn’t have the basic functionality to set app notification. Instead you’re left to discover when getting into vehicle which has received no charge. ### 1/5 — Wifi password *2026-04-08, version 4.2.5* Unable to update WiFi password after new router connection ### 1/5 — Inconvenient rip-off *2026-04-07, version 4.2.5* Demands set amount top-ups, so you can't just pay for the charge you use. Must be nice to have customers' money sitting in your account interest free! They should obviously just charge for what you use rather than this seedy top-up model. ### 1/5 — Very unsatisfactory *2026-04-06, version 4.2.5* Another company that forces you to download their app with no option to tap card on machine. Unlike most competitors, you need to “top up” in the app before being able to charge. The charging station didn’t even work, so I’ve still paid them 20 pounds even though I’ve received nothing. Very unsatisfactory ### 1/5 — 2FA Authorisation *2026-04-06, version 4.2.5* My app cannot approve the 2FA, no text giving me the passcode!!! All help on the phone does not fix it, apparently I am not the only one! Downloading the app again does not fix it. Your app needs fixing!!!!!!!!!! ### 1/5 — Firmware not loading *2026-04-02, version 4.2.5* Now what am I meant to do. App just has FAQs but I still need to be somewhere tomorrow. GREAT THANKS! ### 1/5 — Infernal *2026-03-26, version 4.2.5* Half of the chargers of Pod Point are not even showing up. Impossible to start charge via the app, no clear button “charge” ### 1/5 — Unreliable *2026-03-25, version 4.2.5* Endless problems with my account getting locked because of unsuccessful login attempts when the mobile signal is poor. Often unable to reset and get a change. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unused credit *2026-06-02, version 4.2.9* Beware once you’ve topped up it’s really difficult to get any unused credit back. Very unhelpful customer service ### 1/5 — Jordan *2026-05-24, version 4.2.9* Awful app. Not user friendly. Difficult to set up. Find another charger unless you want to spend 2 hours setting it up. Then you have to top up onto this awful app. You can’t just pay to charge your car ### 1/5 — Connection *2026-05-21, version 4.2.9* Why isn’t most of the utility companies able to connect to a Pod Point charger? These are not cheap. If reading, don’t buy until it works ### 1/5 — Bugs reintroduced, and issues. Charges out of schedule and sometimes doesn’t even charge IN schedule *2026-05-20* NEW ISSUE 20MAY2026: I DOWNLOAD THE APP UPDATE FROM APP STORE, IT INSTALLS, BUT THEN POPS BACK UP WITH A RED ICON TO UPDATE IT AGAIN. AND ITS STUCK IN AN ENDLESS LOOP OF INSTALLING THE NEW VERSION AND THEN IT TELLING ME WITHIN A MINUTE OF UPDATING IT THAT I NEED TO UPDATE AGAIN !!!!!!!!!!…You “upgraded” the app to “make it look better”, but all you’ve done is change the icon from a nice dark mode icon back to a horrible light mode icon. And you’ve re-introduced the previous bug where when you change the charge time duration it flips back to the previous screen before you can press set. This was a bug in the previous version, then it got fixed, and now it’s back again. What do they pay your tech department for?. It’s crazy. My car still charges now and again OUT OF TIMED SCHEDULE- WHICH SHOULD NEVER EVER HAPPEN. Overall PodPoint has been a clumsy experience. Could be a lot better. **Developer response:** You're right, that shouldn't happen! Somethings not adding up - your charger not adhering to your schedule could be a number of things though... give us a ring on 020 7247 4114 so we can investigate this. Excited to report that the aesthetics of this new version are the smaller part of 4.0.0 upgrade! We've made some chunky under-the-hood changes, thrown in a few bug fixes and improved isolated features throughout the app. If it's still not performing how you'd expect, let us know what & where the app is failing. Would be far too rude of us to change the colour & font but nothing else. We aren't about that. ### 1/5 — Update *2026-05-19, version 4.2.8* The latest update has resulted in “Could not claim charge Please try again or contact support.” message displaying when I try to charge. Pointless update because it was working fine before. ### 1/5 — No SMS reception *2026-05-17, version 4.2.8* I have no SMS reception where I live so how can I use two stage authentication? Please use a different technology. ### 1/5 — Utterly useless *2026-05-12, version 4.2.8* - ### 1/5 — If there was a minus score for this app I’d be awarding that score. *2026-05-10, version 4.2.7* Where to begin this tale of woe. Don’t use the off switch or you might brick the charger. That’s the advice from the company. When you actually login the system logs you out and doesn’t recognise your details. In my humble opinion Avoid and find another supplier. ### 1/5 — GDPR *2026-05-02, version 4.2.7* Does it apply to you monkeys? Unsubscribe button now or there will be an ICO complain! ### 1/5 — Nonsense *2026-04-24, version 4.2.7* So you have to download this dumb app, input all your information and then have to “top up” a fixed amount of money rather than pay for how much you use. I drove off and went somewhere else ## Most praised reviews (10 highest-rated) ### 5/5 — Simple app *2026-05-12, version 4.2.8* The app is easy to use. Any issues the team in the call centre is helpful and competent. ### 5/5 — 4.2.1 latest 3 Dec 2025 2FA issue now resolved *2025-12-04, version 4.2.1* 3 Dec 2FA issue resolved by 4 Dec. Many thanks. Otherwise no problem with app (2 chargers onsite). It would be nice if multiple chargers could be listed in-app without having to log in again under a different email address to access alternative chargers! ### 5/5 — Not a bad app, *2025-08-23, version 4.0.1* The app refresh has been good, a few bugs have been squashed. Keep improving it Podpoint team. We mange 37 Podpoint sockets and all is good (One improvement would be if the charger flashed orange UNTIL you confirmed the charge) ### 5/5 — Excellent App *2025-01-18, version 3.27.12* As a new and recent EV owner, this app has been a game changer in helping me plan my trips and avoid getting stranded. I’d definitely recommend it to anyone who deals with range anxiety. It really takes the stress out of long drives. The app also has a great navigation feature that shows you the closest charging stations, along with details like charging speed and cost. It’s a must-have for any EV owner. ### 5/5 — A good alternative charging system *2025-01-18, version 3.27.12* I do the bulk of my charging with different apps due to better tariff rates. Pod Point has been my other on demand option. I only wish the tariffs were between 0.54 and 0.65 kWh. If available, what do I do to enjoy a better deal? ### 5/5 — Updates have improved this app *2024-11-12, version 3.27.5* I use a Pod Point charger at home and this app works nicely. It’s easy to use and the scheduling and boost functions now work seamlessly. It would be nice to see the total charge amount in Kilowatts during the actual charge. At the moment you only get the final figure of how much electricity was used after the charge. My home charger is a nice straight forward piece of equipment and does the job I want it to do and has so far been reliable (I’ve had it for 2.5 years). ### 5/5 — Slick and informative *2024-09-27, version 3.27.3* How is this only averaging 2 stars? I’ve always found the app to be quick to use. The stats are informative. It does what it needs to well. I only use it for public charging though. ### 5/5 — Works reliably *2024-06-29, version 3.25.3* Better than most charging networks in uk! ### 5/5 — Even better now after a couple of updates *2023-04-26* I have had a PodPoint for almost two years and always found the app ok apart from a scheduling issue which I traced to my having the app on an iPhone as well as an iPad. When changing a timed charging schedule I found that it didn’t always accept the change but I realised that this was because the iPhone was telling it one thing and the iPad something different until I changed both to the new schedule. Impossible to do at the same time on both phone and iPad. Deleted the app from my iPad and it now works perfectly. This has also been improved recently by an update which allows you to switch on a charge instant without rescheduling. ### 5/5 — Happy Customer *2022-08-11* I’ve been using the Podpoint app since May 2022. It accurately records the dates, times, kWh of each charge I do at home using my Solo Smart Charger. I was very impressed with the Podpoint installation process and am I am very happy with the app. Occasionally I make use of free charging facilities when out and about and I can use the app to validate those transactions. Because it isn’t costing me anything I’m not too worried about the detail of those “transactions” but the app seems to accurately record the duration and amount of energy added. I appreciate that PodPoint can’t necessarily record the odometer reading of every vehicle using their charging facilities but I would like to record mileage. I could keep a notebook in the car or make a note on my phone but it would be very convenient if I could record my mileage, at the time, on the stats page of the app. **Developer response:** Thanks for your feedback. Happy to hear you are having a great experience with Pod Point. Pease get in touch if you have any questions at app.feedback@pod-point.com --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*