# PodderCentral® — user reviews > 50 indexed App Store user reviews of PodderCentral® by Insulet Corporation, rated 3.19/5 from 156 ratings. - Source: https://appshunter.io/ios/app/poddercentral/id1101349400/reviews - App overview in markdown: https://appshunter.io/ios/app/poddercentral/id1101349400.md - Rating breakdown: 5★ 57 · 4★ 19 · 3★ 19 · 2★ 15 · 1★ 44 ## Newest reviews (16 of 50) ### 2/5 — Generally not useful. *2021-12-10, version 3.0.2* Features such as order history and order tracking do not work, and still require me to call Insulet. The only thing that works is bill pay… ### 2/5 — Fine for bill pay, but not much else *2021-10-06, version 3.0.2* Customer service keeps telling me I can report failed pods through app, but if it’s there, I couldn’t find it even after clicking everything- also couldn’t get it to register new pdm - error message saying call customer support which defeats the purpose , and FaceId can’t be set up - sends me to settings, but it’s not an option (works on other apps - so it’s something about their interface with Apple and/or really just isn’t an option) Easy to pay bills though, so that’s what I use it for ### 2/5 — Very limited functionality *2021-08-28, version 3.0.2* I can’t even add a credit card to pay the bill! I always have to call in…and as someone who is at work during their business hours, it is really a pain. Never thought paying a bill could be made so tricky ### 3/5 — Needs to show receipts. *2021-08-02, version 3.0.2* It’s fine for ordering and paying, but doesn’t show receipts of payment. ### 2/5 — Not user friendly *2021-06-22, version 3.0.2* The app is ok, but not user friendly. Does not allow you to save password in iPhone passwords, does not allow touch or Face ID. I can’t change my payment information without calling. Omnipod needs to catch up with the technology. ### 3/5 — Good basic app *2021-02-22, version 3.0* Should be able to replace pods on the app. The phone calls are long and tedious. ### 2/5 — User friendly? *2020-11-10, version 2.3* The app will certainly let you pay your bill and I think that’s what it’s mostly for, if I try to reorder I never get a confirmation email and have to call in the order anyway. Customer services says they are sorry about that ### 2/5 — Review *2020-08-31, version 2.3* The app needs some updates to its features. I would like to see a touch login, be able to add a credit card on the app for bill pay instead of logging in through the desktop site. In addition, I would like to be able to view past invoices. ### 3/5 — Great product *2020-01-07, version 2.3* Touch log in would be excellent. The ability to download copies of invoices/bills for submission to insurance or FSA would also be big. ### 1/5 — App not working *2019-12-27, version 2.3* App worked fine on my iPhone 8 for about 3 days. Now after logging in nothing shows on screen. Not happy, please update app. ### 2/5 — Just ok *2019-12-21, version 2.3* The app only works sometimes but I haven’t been able to get onto it for a couple of weeks, if I go online it says something went wrong. I contacted support and they reset it but that only worked for a day. I’m unhappy with the company anyway. I tried to order pods when I started my last box and a month later I am still waiting. I’ve been out of pods for a while and they keep sending me 3 at a time but I can’t keep doing that I’m frustrated with the whole system ### 1/5 — Just another app *2019-12-03, version 2.3* Would like to be able to actual review my insurance information, not just the name. Please don’t follow Medtronic and have a ton of useless apps that do not work. Login information not being saved, even though checked. Concentrate on one good app and get rid of the others. ### 1/5 — Not Good *2019-10-03, version 2.3* App lags behind terribly. Repeatedly requests user to enter password. Does not have current order info as it is supposed to. ### 1/5 — This app needs work *2019-07-28, version 2.3* 1. It can’t remember login information, even when the “Remember Me” box is checked on the home page. As others have stated, TouchID would be nice. 2. Order history is not current. I have had 3 shipments in 2019 directly from Insulet, not a middleman supplier, and the order history shows my last orders from 2017(?)! 3. While the app confirms I am on auto-ordering, I have had to call Insulet because I have not received any order status reports through the app (this was the reason for downloading in the first place). All of this leads me to NOT recommend that others download this app. If the issues still exist by the time of my next auto-order, the app will be deleted. The OmniPod is a great product, but Insulet has provided a lousy application. ### 3/5 — Great that OmniPod has an app, but it’s flawed *2019-03-12, version 2.2.2* It’s great that OmniPod has an app now, but it’s seriously flawed and needs some major overhauling. It’s clunky, not user friendly, and is a pain to use on my iPhone XS Max. A UI overhaul and native app development would go a long way in solving the issues the app has ### 1/5 — Just like the company *2019-02-24, version 2.2.2* Unhelpful app for an unhelpful company. It breaks my heart that the only option for a tubeless pump is Omnipod. Insulet is a horrible company and has no concern for diabetics. ## Most critical reviews (10 lowest-rated) ### 1/5 — Missing Reorder *2022-12-21, version 3.2* Where is the button to reorder pods? I can’t see when my next order will ship, and I can’t order new pods. ### 1/5 — Reorder *2022-09-30, version 3.2* Would love to be able to reorder from my app but can’t just says contact insulet. I’ve had nothing but problems with it. ### 1/5 — Customer support non existent *2022-08-25, version 3.2* Tried calling there customer support team for days now and no response they put you on hold for hours then say we will call you when next operator is available but don’t ### 1/5 — Won’t open correctly *2022-03-16, version 3.2* Apps acts like it HOH g to open but looks like there is a white screen i front with nothing on it. So frustrating, app was supposed to make things easier… smh ### 1/5 — “Check other emails” *2021-12-19, version 3.0.2* The website says I need to be invited or request invitation I keep trying to register for the first time and it won’t let me it keeps telling me to please check other emails. As if I already have an account. I’m registering for the first time and there’s nothing about requesting a profile. So frustrating! now I need to take time out of my day to call them for something that should be simple. Why do we need to be invited? That’s so strange everyone who has an Omnipod should be able to use the app. ### 1/5 — What’s the point of this app *2021-11-20, version 3.0.2* Every time I login to order pods, it says call Insulit. What a joke. I thought this app was supposed to make reordering convenient ### 1/5 — Lacking *2021-03-14, version 3.0* Wish the app could connect to my PDM so i could store, view and print my settings. Otherwise worthless for my needs. ### 1/5 — Garbage! *2021-03-02, version 3.0* This app is garbage. I’ve never had so many problems trying to pay my bill or order supplies. Also, the fact that I have to sign in every time is ridiculous! ### 1/5 — Not happy with app *2021-01-31, version 2.3* I dislike this app because even after four calls to Insulet Customer Service, I cannot synch my PDM with DASH cloud. I wanted to give this a one star rating but kept getting told, "This nickname is taken. Enter another and try again." It makes me believe Insulet does not want any honest criticism. ### 1/5 — Communication *2020-10-15, version 2.3* Communication is terrible! I got an email stating my order would be sent out the week of September 26th. I never got my pods or any communication from Omnipod that they needed info fri my insurance company. I talked with some last week as I had one pod left and got 2 pods via fedex lam now again on my last pod but got no feedback that they are still trying to get authorization from my insurance company. They are sending me again 2 emergency pods that I will get tomorrow. So what happens tonight if my pod fails? I am almost ready to switch to Medtronic!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2020-03-09, version 2.3* Good ### 5/5 — Thumbprint *2019-03-23, version 2.2.2* Need to have thumbprint opening on the app ### 5/5 — Nice and simple *2018-10-06, version 2.2.1* I wish that the app can be controlled and connected to iPhone so I can do a lot more with my phone ### 5/5 — Matt D *2016-05-30, version 1.1* Great app! ### 4/5 — I loaded it to do ‘one job’. *2021-01-27, version 2.3* ....order refills. After jumping through all the ordering ‘hoops’ it tells me my order is not complete, they are sending me a confirmation email. The email never arrives. I’ve updated my email in case that was the problem, re-ordered, still waiting for a confirmation. May as well delete the app and order by phone. (Which I’ve learned is not a 24/7 operation) Update: I deleted the app for about 4 months and reinstalled it. Then I placed an order for Pods and so far the process is working, I haven’t gotten the Pods yet but have been notified they are on the way. So far it’s doing its ’one job’. ### 4/5 — Great app, easy to use, needs some work *2019-04-10, version 2.2.2* I am a newer omnipod user (probably about a year or so, been pumping for YEARS now) I LOVE OMNIPOD AND THE AUTOMATIC REORDER THROUGH THE APP. I’ve tried Medtronic and animals and as far as I know NOW they don’t have an app. My ONLY issue with the app is that it does not keep you logged in. I have everything written down and if the app is worried about idk security maybe add a Touch ID, otherwise I don’t know why I have to log in and log in and continue every time. Not really a big deal just a bit frustrating. ### 4/5 — Much needed *2019-01-12, version 2.2.2* I would love for them to update the app to support the iPhone X versions. It’s been out for a while. Also, additional information about the Omnipod Dash system and what we need to do to be able to update. Adding this information to the app would be transparent and helpful. Thank you Insulet for all that you do for us Podders! ### 4/5 — Great app! *2017-12-18, version 2.0* The app seems to be pretty great so far. The added convenience of Touch ID would be great for logging in, or even just remaining logged in would be handy. Logging in each time has been annoying. The carbohydrate counter doesn’t list very much either. It’s a very bare minimum amount of information. Other than that it has been pretty great so far! ### 4/5 — Works well *2017-08-12, version 2.0* But I would like the Touch ID function added for convenient login. Or the ability to save login. Alert messages are too frequent and not very useful. I just want to be notified of a new bill but that's not a choice. ### 4/5 — Serves my purpose *2017-06-06, version 1.6* I can order pods on the app, that's all I need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*