# Podium - Small Business Tools — user reviews > 190 indexed App Store user reviews of Podium by Podium Corporation, Inc., rated 4.70/5 from 31,440 ratings. - Source: https://appshunter.io/ios/app/podium-small-business-tools/id971412288/reviews - App overview in markdown: https://appshunter.io/ios/app/podium-small-business-tools/id971412288.md - Rating breakdown: 5★ 27,941 · 4★ 1,414 · 3★ 646 · 2★ 284 · 1★ 1,155 ## What do users think of Podium? Overall sentiment: mixed **Pros** - 🚀 Brilliant communication tool - 👍 Easy to use and integrate - 💡 Helpful for growing business - 🚀 Efficient review management - 👍 Great customer service **Cons** - 🐛 Glitchy app performance - 🔍 Difficult to cancel service - 💰 Overpriced for small businesses - 🤖 Impersonal automated responses - 🔧 Requires a lot of manual work **Commonly reported bugs** - Frequent app crashes - Login issues and logout problems - Inconsistent review posting - Unreliable SMS/text functionality - Syncing issues between web and mobile **Most requested features** - Ability to edit auto-replies - Access to custom templates on mobile - Improved media handling (photos, videos) - Easier contact import from phone - Word search functionality ## Newest reviews (10 of 190) ### 4/5 — SELECT ALL PICS OPTION *2026-06-03, version 2026.22.0* PLEASE FOR THE LOVE OF GOD GIVE US AN OPTION TO SELECT MULTIPLE PHOTOS TO UPLOAD AT ONCE INSTEAD OF ONE AT A TIME THEN THE APP WILL BE PERFECT PLEASE ### 3/5 — Has its ups and downs - Small blue collar businesses read *2026-05-11* Podium has definitely had its ups and downs for our small landscaping business. There are positives to the platform, and it has helped organize communication and reviews better than normal texting in some ways, but we’ve also noticed several areas where it significantly lacks. One of the biggest issues is reliability in areas with poor cellular reception. When working out in the field, it can become almost impossible to send texts or images. If a message fails to send, there also seems to be a bug where the app continuously shows the message trying to send indefinitely, especially with photos attached. We’ve also run into frustrations with character limits causing longer client messages to split into multiple texts, which wasn’t an issue when using standard iPhone messaging. Phone calls through the app can also be difficult depending on jobsite location and service quality. There are additional features we wish Podium offered for contractors and field service businesses, especially considering how expensive the platform is. Overall, it has benefits, but there is definitely room for improvement, particularly for companies that work in the field all day rather than behind a desk. ### 4/5 — Signs me out constantly *2026-04-30, version 2026.18.0* Great product, easy to use but unfortunately signs me out everyday to every hour it seems. Would give it 5 stars if it weren’t for that inconvenience. ### 3/5 — Won't fixe problem *2026-04-21, version 2026.17.0* I'm cancelling my subscription with them, over priced for the service that I use. Instead of fixing problem, they always tell me to go a different way. Why go from A to B, when support propose a workaround that goes from A to Z, back to M then B!! Mobile version, I was on their TestFlight, send multiple screen shot and reports of problems, years later, nothing gets fixed... they don't care about you, they look like they do, but as long as you pay, they will push back the problems. ### 2/5 — READ YOUR CONTRACT CAREFULLY!The Podium contract *2026-04-05, version 2026.14.1* The Podium contract has a “Gotcha clause,” you cannot cancel unless you do so at least 30 days before but not more than 90 days before your contract renewal. I’ve paid Podium for 5 years and tried to cancel. I missed the window and now have to pay $480 a month for ten more months. The way the contract is written I thought it was just the first year. ### 1/5 — Warning *2026-03-05, version 2026.7.2* Not made for legal firms ### 1/5 — Glitches and slow connection *2026-02-18* Since porting number over the system has many glitches and is slow due to it running off wifi ### 1/5 — HORRIBLE Service After The Sale *2026-02-02, version 2026.3.0* Originally happy with it but the tool has gone totally off the rails and I can’t get our sales rep to return a call or email. Have tried his manager, no reply. Our product rep has sent messages to them internally, no reply. Until Stephen Nord or his manager return our call, this review will stand. I wouldn’t encourage anyone sign up for this as they’ll abandon you once you need help. Totally disgusting customer service! ### 5/5 — AI BDC Agent *2025-12-06, version 2025.47.1* Podium’s AI agent has helped us keep in contact with prospects and customers while we’re not open which has allowed us to convert more leads into appts before other dealers may have even responded to their inquiry. The AI responses are extremely relevant and seem very personal. ### 2/5 — Not built for car dealers *2025-11-18, version 2025.44.1* Spend more of my time trying to help them work out kinks and train their robot than I do on the job I'm paid to do. ## Most critical reviews (10 lowest-rated) ### 1/5 — Be careful *2026-08-10* I’m currently locked into a contract that I can’t get out of, despite the service failing to deliver what was promised during the sales process. Not only has the platform failed to provide the results we were led to expect, but it’s now causing serious issues for my business. I’m no longer receiving all messages from my clients, which makes us look unprofessional and has resulted in missed opportunities. What has been most disappointing is the lack of support. I’ve contacted my account manager multiple times by both email and message, and I’ve received no response. The level of support and product knowledge around this issue has been extremely poor. If you’re going to hold customers to a long-term contract, the least you could do is provide reliable support and ensure the product works as advertised. Choosing Podium has been one of the worst business decisions I’ve made, and I would strongly encourage other businesses to carefully consider their options before signing a contract. ### 1/5 — DO NOT USE if using for your clinic *2026-07-20, version 2026.28.1* I have used many EMR platforms and I can say without a doubt this is the worst system I have ever used. Maybe in other industries the podium app works well, but for medical EMR app functionality I am baffled and how poorly this works. If you are looking to use this for your medical practice RUN!! Sales team made it look incredible and now I’m locked in to a year contract. ### 1/5 — Very Frustrating *2026-07-13* We have been with Podium for 15 months now. Some things are great, and come as advertised. Reviews, follow-ups, and bulk messaging, and credit card processing have all been great benefits to add. However, the AI portion of this company is far from what we were promised. For over a year, we have asked the 7 different customer service managers that we have been assigned to resolve these issues. The AI will change its name, change the script, tell customers we offer things that we don’t, turn away customers for services we do offer, change the name of our company, etc etc. The list goes on and on. And no matter how many times we have complained and been promised that this would be resolved, the issues just continue to get worse. We are very disappointed in this, and are actively seeking to get away from the AI and back to an answering service. We are very tired and disappointed in the service and the support we have received on this aspect. We placed a lot of our eggs in this basket, and it is going to be a long, disappointing process to re-implement the old procedures to make up for what we were promised with Podium. I encourage anyone looking into an AI CSM to seek something else. ### 1/5 — Issue-ridden *2026-07-10, version 2026.28.1* Constant outages, never getting notified of when a text is actually coming in, and a whole bunch of other issues. Only reason I continue to use Podium important. ### 1/5 — Wtf is this!? *2026-06-22, version 2026.25.1* I can’t even sign in, can’t create an account, wtf??? ### 1/5 — Very poor service *2026-05-28, version 2026.22.0* Asked for help to upload documents for a dispute on the podium platform was give a run around and that have to only uploaded on the portal and the support staff could not help. Making the customer work for everything ### 1/5 — Notification *2026-05-25* Notification is not very noticeable, doesn’t make a sound and can’t change notifications sounds. I have been paying for podium phone for more then a year and it’s not setup at all. ### 1/5 — Review ability issues *2026-05-02, version 2026.18.1* App works intermittently, not reliable for clients to give reviews 100% of time ### 1/5 — Avoid podium like the plague *2026-04-15, version 2026.15.1* Been using the platform for a few years. The ai is trash. Their only suggestion is purchase their own crm. So they want me to pay more to maybe let the ai work? The company is only focused on going public they don’t care at all about their customers or employees for that matter. Highly suggest going elsewhere for any business. Just waiting for my contract to end to leave. ### 1/5 — Deceptive business practices *2026-04-13* This company has been sending repeated threats and collection notices to our business that are for a completely unrelated business. I've explained to them on countless occasions that we are not affiliated, other than sharing a similar name, and that the company they are going after is out of business. My company has never used their software or signed any agreements with Podium. In fact, all of their invoices show another company's name and another company's address. Despite that, they continue to harass and threaten the reputation of our business. I recommend others be cautious and these are shady and deceptive business practices. This is a business that is willing to proceed with a false representation of debt under the FDCPA, and blatantly and knowingly violate the law to try and collect money from unrelated parties. Imagine what it will look like if you actually signed up for their services and tried to cancel in the future. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app *2026-08-21, version 2026.34.1* Amazing! ### 5/5 — Easy and affective *2026-08-12, version 2026.32.2* I love that it keeps all the correspondence with each customer in the same place. Easy to use. Very happy! ### 5/5 — Sales Rep *2026-04-27, version 2026.17.1* Very Helpful! ### 5/5 — Owner *2026-03-02, version 2026.7.2* We have been very pleased with Podium gives us ability to respond efficiently with our clients, but it also gives them a way to efficiently communicate with us. Every interaction doesn’t require a phone call. ### 5/5 — Doing an ok job *2026-02-20, version 2026.7.1* Doing an ok job ### 5/5 — Vp *2026-02-03, version 2026.3.0* Easy to function helps businesses a lot ### 5/5 — Game changer *2026-01-22, version 2026.3.0* Has truly made all operations run more efficiently ### 5/5 — Love Podium! *2026-01-19, version 2025.50.2* Podium has boosted our Google reviews and greatly improved customer engagement ### 5/5 — Great all *2026-01-07, version 2025.50.2* Great platform, have been using it for 5 years now ### 5/5 — General Sales Manager *2026-01-01, version 2025.50.2* Way better than expected!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*