# Point Pickup Driver — user reviews > 59 indexed App Store user reviews of Point Pickup Driver by POINTPICKUP.COM LLC, rated 4.36/5 from 15,608 ratings. - Source: https://appshunter.io/ios/app/point-pickup-driver/id1444146485/reviews - App overview in markdown: https://appshunter.io/ios/app/point-pickup-driver/id1444146485.md - Rating breakdown: 5★ 11,769 · 4★ 1,160 · 3★ 723 · 2★ 391 · 1★ 1,566 ## What do users think of Point Pickup Driver? Overall sentiment: negative **Pros** - 👍 Decent way to make extra money - 🚀 Easy sign-up process - 💡 Flexible scheduling **Cons** - 🐛 Buggy app with frequent crashes - 💰 Decreasing pay rates over time - 🤖 Poor customer support and communication - 🔒 Concerns about account deactivation/suspension - 🚗 Mileage/distance issues with orders **Commonly reported bugs** - Orders disappearing from history - Incorrect mileage/distance calculations - Payment issues and missing tips **Most requested features** - Allow stacking of orders - Provide visibility of delivery addresses before accepting orders - Improve in-app navigation and route optimization - Enable direct communication with customers ## Newest reviews (15 of 59) ### 2/5 — Employees adding “rules” to try to make it harder to just drive to location and pick up order *2023-12-08* This app is pretty simple drive to location and pick up the order, but instead a Walmart employee (boaz, AL)keeps trying to add “rules” and has threatened to stop allowing me to make a delivery, which I don’t understand why this lady is so stuck on not doing her job, instead she is stuck on me, the parking spaces are available, and her new rule this week is “park next to the door” , I’m parking at any available parking spot, and I don’t mind parking closer but she doesn’t have a reasonable reason, her excuse is “we are scared “ , scared”! of what I’m the one driving out to do the deliveries, and the spot is 3 steps farther then the rest (so not much more) and this is the reason that I can not take her seriously because she has a problem with everything, and threatening to not allow something that she only an employee for, just makes this situation even worse, I’m doing my part why is it so difficult for her to “just bring order outside”, and if she wants to be “scared” bc it’s nighttime then she needs to take her concerns to Walmart, I do understand that I look like I can fix anything, but it should not be up to me to fix all her personal issues, or she should get another job, I have to handle my own problems, I’m not walking around blaming everyone, so why does she feel as if she doesn’t have to handle her own issues… ### 2/5 — App stopped sending orders *2023-09-02* This app was working the first 2 months of me delivering orders then about a week ago an agent told me their system crashed. After that day i never received anymore orders from no Walmart in none of the local areas. I sent over 5 emails no response. I even spoke to another representative who always messages me at times to send orders for me to pick up and that representative said they were unable to send anymore orders when he/she tried to. We both knew the problem was on their end. The representative I messaged also sent multiple emails to have someone at the company look into the problem but no response at all. I spoke with multiple other drivers and they were able to receive orders all day. I've worked hard for this company and this is how I've been treated. Nobody told me I'm fired and the rep I messaged said my account is still active and ready for orders but no orders are being sent. Put me in a bad situation because I used this company to work to pay my bills and take care my kids but they have ignored me for over a week with no help to fixing my issues so I'm now having to find another job. There is no number to ever speak with anyone only emails, which they obviously don't check often. Make sure you have a backup plan when working for this company because one day your account may not work and you will get no help fast that's for sure. ### 3/5 — Too many changes and not the right ones *2023-08-04* This app was a good platform to make some money.I found the app to be simple to use and convenient. Now I’m seeing the mileage of deliveries are off and I have my radius set for 10 miles only and sometimes the delivery will be so far and it’s only $8. I found it convenient when it showed the address for the drop off location before hand and now with the update you can no longer see the drop off address and that made me feel safe and secure knowing where I was going before hand and giving me a right to pick my orders and now you have no clue where you are going and sometimes the orders are huge with several cases of water and you have to go to an apartment complex and the money just isn’t worth it. Point pickup please put the drop off location back and make the app more convenient especially when someone is doing 2 orders at once or fixing the gps location because it’s not accurate and that’s why I liked seeing the address before hand so I can put the right address in. ### 3/5 — Could use improvements *2023-06-26* Customers never tip. Which is pretty messed up when Instacart orders from these same stores always tip and the items weigh a fraction of the items that go through Point Pickup. 95% of orders are Sams club or Walmart. But oddly enough I have to drive 45 minutes out to the nearest store because orders are never offered at the stores near me. It has the option to go offline but it doesn’t work because I still get notifications even though I’m not supposed to. Stores don’t give their shopping criteria in app and may as well make things up. I’ve done Sams Club plenty of times. Went to a different location for a change of pace, and they had all these ridiculous rules. You can’t use their restroom, have to show ID to get the order, can’t have a helper. Literally none of the other stores I’ve picked up from over the past few years have had a single one of these rules. Ironically they still allowed me to take the order after saying I was breaking their rule about having someone with me. ### 4/5 — Pretty good source for income *2023-06-04* I’ve been running this since July after walking out of warehouse work (too much drama). Running this & a few others together usually gives me full days of work. If you find your groove you can definitely make bills with it. App has definitely been improving steadily in just the past 6 months. Saved me from going under & gave me a new path, thanks! ( As always…know where your going, be aware of your surroundings, carry supplies to optimize routine…routers can NOT be aware of your area conditions so be proactive). Dispatchers are pretty quick, friendly & helpful. (& can sometimes get u to laugh on stressful days lol). 👍🏼👍🏼…. **UPDATE** So I went from doing steady work for them & a few others (& making a good living), to suddenly NOTHING….😏. I don’t know why but there were at least 3 Walmarts under 10 miles & now there’s been nothing in this area on board in weeks! Wish we’d get a heads up if losing contracts…I’m now about to become homeless in my 50’s for the 1st time in my life! 👍🏼😖 ### 3/5 — I’m not 100% sold *2023-04-13* So at first the app was paying decent. But then I see what other drivers were referring to when they would tell me that suddenly their payout amount would decrease. I didn’t work for a week due to a family emergency. Then I checked then app only to the see the payout amount decreased from 5 days prior. Now the decrease was not due to a payout. Nope! The payout amount had already taken place and the tip I was supposedly waiting to clear was suddenly gone. So idk why the app is doing this. But I can say this if the app sends me a report saying I made more money then I received and the government goes by that then I’ll be annoyed. Also there should be a way to contact the customer before hand. Like text and open chat that is only accessible during handling the customers order. I can’t tell u how many times a customer doesn’t pick up the phone or worse the phone #’s aren’t working due to the app using a masking # system that doesn’t work with all service carriers. It’s frustrating to not be able to chat via instant messenger to communicate with the customer. It’s why I’m using this app less and less and I just started a month ago. SMH ### 3/5 — Great way to make money- when it works. *2022-11-03, version 1.25.0* The app is a pretty great way to make money, but recently it’s been force closing, quite a bit. I’ve downloaded it on three different phones now- iPhone SE 2nd Gen, iPhone 11 and an iPhone 13. It refuses to open. The support chat, which can normally be pretty helpful, didn’t seem to know much of what to do. They told me to reach out to the accounts @ point pickup email, and request a new email address for my account, and I’m unsure of how that would cause the app to force close repeatedly. Now I’m unable to accept orders, I can’t check my completed batches. I’m unable to payout instantly now, since the app closes immediately upon opening. I’ve deleted and re installed it five times, and reset my phone each time. It’s a good app to make money on, I’ve had a decent amount of success- when it works. If the dev team is reading this, please, come out with an update soon! I want to get back to work. ### 4/5 — Pay us in 24 hours exact is not true *2022-10-23, version 1.24.1* When I started with this app I wasn’t serious because I had a job. Now that I don’t have a job I depend on this app for my income. I have an issue with the money not being released in the timeframe that it suppose too. I have orders done at 8am and it’s not clear until after 10am? Also I’m missing orders that I complete. And have to wait 2 days before I can email or ask about it? I love the fact I can make money but I can’t make the money if you don’t give it to me or on time. Please check into the glitch of not being able to talk to a representative anymore. I couldn’t get credit to pick up an order tonight that was canceled ### 2/5 — Takes over navigation on its own *2022-10-13, version 1.24.1* This review is purely about the app, rather than about the company like a lot of others. It’s mostly fine, but one huge annoyance I’m having is that it keeps deciding on its own that I am using it for navigation and pops up the navigation bubble in the top left, even when I’m offline. This is especially aggravating when I’m driving somewhere using navigation and I cannot quickly get back to maps if I need to because tapping the notification bubble will open this app instead of my active navigation. There seems to be no way to turn this behavior off, and the only way I’ve been able to get it to go away is force closing the app, and it sometimes comes back a few minutes later anyways. I may have to uninstall it if there is no fix simply because I cannot have it hijacking my navigation for no discernible reason all the time. ### 3/5 — Not very efficient. Decent side hustle though. *2022-04-16, version 1.21.2* It’s a great way to get some extra cash throughout the week! Orders are ALWAYS available (usually) and it’s easy to pick up and go throughout the day. My only major complaint is if you’re a good driver you’re limited to the amount of money you can make. If you accept one order you’re blocked from accepting other orders until that one is complete. Instead of being able to accept one batch at 9:45am then one at 10:45 am and space them an hour apart for groceries and have a nice schedule for your day they only let you accept one order at a time until you complete it. I think if you could schedule your work times it’d make it better too. I could easily make $200+ a day if I was allowed to lol ### 2/5 — Still have not been paid for one batch order *2022-02-17, version 1.20.7* I did a Batch order on December 13, 2021. I was never paid for it just disappeared during system update. I submitted my pictures of the OSN number and the batch number. Point pickup replied I need to provide pictures and proof of the deliveries. I did and still was not paid. Pay has gone down and support in chat takes up to one hour on a active order. Since the last update of the app I do not see any orders for the one Walmart that is close enough to make it worth to continue doing point pickup. I started last June and it was good until November of 2021. I work multiple delivery services. The pay, support and application are far better than point pickup. I am not sure if I will continue using point pickup. Hopefully they will get better. ### 2/5 — I like it, but navigation on the app is terrible. *2022-01-06* I’ve done my first order earlier today, I liked the simple looking interface at first but if you try to use it while going to a drop off location it’s a pain. The navigation should be updated with in app nav so there’s not a lot of switching between two different apps. When I had a problem with where the GPS told me to go I couldn’t get ahold of a real person for over 15 minutes and eventually just figured out the problem on my on. Not a big deal but it would be nice if you had real people for support instead of automatic reply’s for FAQ. I could possibly see myself maining this app over doordash in my area if the UI was more simplistic and easy to use while delivering orders, I would also like a clearer option for calling the customer that your taking items to. I kept getting forwarded to my local Walmart when pressing a button that clearly said call customer, not merchant. There’s money to be made on here but people do try to lowball at first but if no one takes it it will eventually go up because they usually want their items asap. Overall, I like the app but it’s too difficult to daily drive as of now, I hope it gets updated and gets better because I kind of like this more than doordash. ### 1/5 — Crap *2021-12-19, version 1.20.5* I have used this application for months and from my standpoint and the companies that I deliver their product for there are better applications that better support you. Biggest gripe no sense in asking or contacting support they never get back and never correct the issues….2nd gripe you get to the destination of pickup the order gets cancelled…you get tips but they keep them you really only see them when you start delivering than they are gone….last gripe payouts and deliveries made never happen. I have reached out several times to get this resolved. My final step was contacting Shaws and Walmart to inform them and show them. Walmarts advice along with their workers is to deliver for another application I think they said the Sharp application. Regardless it’s wrong they are making bank with little support and no answers to resolve the issues at hand. ### 3/5 — It’s alright *2021-12-09* You gotta be on time which is completely understandable but at the same time when you pick up express orders, especially when your from your house or just drop off the last order that you just did, they suspects you to get there within less than 10 minutes as if it’s okay to get a Speeding ticket like they’re going to pay for it and literally once you get there and you inform them your less than a min away they still removed it. Not only wasted gas (which aren’t cheap these days!!!) but you could of picked up a different one before anyone else have grabbed it. Your better off doing Instacart getting paid abt $20 for just one order just saying! FYI they stated tips are included but literally when you do the math off all the orders that you did, couple days later it shows the tips and it’s still appear the same amount that you made with just the orders as if they reduced the order that you did and adjusted with the tips which make no differences or they keep the tips for themselves. You do gotta be fast with it to make some money !! ### 1/5 — an actual trash *2021-12-05, version 1.20.5* The chat service that drivers use for help is just a bot, no one actually answers the chat. They leave you stranded with no assistance. The option to call client doesn’t even initiate a call, so there is no way to contact the customers if there’s a delivery issue. Pay out date says Wednesday but actually hits your account late Monday, so it’s kind of deceiving putting the payout day every Wednesday - maybe like just say Monday. I did two big deliveries and they removed those deliveries from my history and the money I made was taken from me. No answer from PointPickup personnel so far. I was waiting for the camera crew to jump out and say I was getting punk’d or something. No, it’s just a terrible app and company. Also, the deliveries you try to pick up disappear because the app is has so many bugs. Big waste of time! ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolute last resort *2023-04-16* If you’re desperate, you can try this junk. App is terrible. Not user friendly. Jobs are all lower paying than comparable apps. They don’t like to pay you. I delivered an order, took pictures in the app after delivery, customer signed for order. After marking as complete and leaving, the order disappears from my history. Since the photos don’t save to your phone, you have no proof you delivered it. You need to screen shot everything you do because at least half the time, you’ll need to contact support and prove you delivered the order. They can’t make a working app so it’s on you to fix it. Then they only respond to your email about half they time. Message them during business hours and you get an automated response saying contact us during business hours. Then it lists the business hours which is during the same time they sent the email back to you. All the time wasted jumping through extra hoops to try to get them to actually pay you is maybe half of minimum wage. Company is highly unprofessional. Jobs are low paying. No sane person would associate with these people. If you want to actually make any money, there’s plenty of other driver apps. ### 1/5 — Deactivated account *2023-02-02, version 1.25.4* My account was deactivated for inactivity. I ended up getting a super demanding job and wasn’t able to do it. I contacted them to have it reactivated and have gotten only response. My drivers license was blurry in the picture I sent so that told me to send another picture and they’ll reactivate it, cool I sent the picture, no response. I called the number and there’s no one to talk to, I chatted in over 5 times, I emailed almost 10 and I’ve gotten no response. I’ve done spark, instacart and favor and NEVER have it ever been this difficult to get in contact with someone. I don’t know if maybe they don’t have anybody in the call center or they just don’t care about the people keeping their company running but this is the worst delivery company to work for. Guess I’ll stick with instacart because unlike point pick up at least I can get in contact with someone there. ### 1/5 — Class action lawsuit time *2022-12-13, version 1.25.2* It’s long overdue for all these gig companies to be held accountable for all the illegal activities against their own workers. The last two years on every delivery app I’ve watched our tips be floated as our base pay. I use to make a comfortable living with these apps and now it’s a complete joke. You can’t make contact with a single representative of Point Pickup. The mileage changes on pickups. I’ve had several customers that said they didn’t even know they were suppose to tip us because they all think we are Walmart workers. Walmart is even interfering with our money with over zealous managers that can’t stand when we get a double batch order. They will literally make us deliver the first batch and then drive all the way back for the other job. Most the time it’s late evening and never get to make it to the second batch and all those customers now don’t receive their goods. It’s downright sickening all the way around how the entire gig community is being treated. WE ARE YOUR FOUNDATION FOR YOUR MILLIONS IN PROFITS. Time for all gig workers to stand together and demand fair wages for all work performed. ### 1/5 — Not honest *2022-10-22, version 1.24.1* I realize in this world today everything is acceptable especially if it’s “just business “ but for god sakes! There is absolutely nothing to low for this company. You can spend 4 hours dealing with their mistake only to be given 2.50$ oh but it gets better because the next day they take it back! Idk how these folks sleep at night this lack of common decency is deplorable. And if you don’t have an electric car, or at least a four-cylinder, you will go in debt driving for them. They will call you 10 times while you’re driving to go get the merchandise to harass you about how soon you’ll be there but it takes them 45 minutes to answer a chat if you need something yeah right you’re likely to be waiting all day. on the information page of the delivery it’ll say 15.3 miles after you finish the deliveries it’ll be more like 40 or 50 miles. I don’t understand how they can live that much like what loophole they’re finding to where they can do that, but that’s what they do. And lots of times they don’t pay you at all even whatsoever like yesterday I worked not a payment one form did for deliveries not one payment, and there is absolutely zero no customer service whatsoever. You can email and email and email and they just ignore you. This company is beyond garbage. ### 1/5 — Terrible experience. *2022-09-01, version 1.23.1* It was fitting in nicely with my other gig apps then one day my account was randomly “not found”. No email or nothing on the app saying I was blocked so they call that mistakenly deleted” and they will not help you get it back. Everyone tells you to email a specific email and that email send you back an automated message saying the email is not registered with a driver account at the bottom it says if you mistakenly deleted your account reply to this email in bold letters, there will never be a response after that reply. Account gone forever apparently. There’s no way to contact anyone, they don’t respond to emails at all. It’s a shame because their “area managers” blow my phone up all day trying to get me To take every order in my area since there’s nobody else willing to and when I need them it’s crickets. Very weird and I wonder who’s working for them now. It’s literally like the first day you start working they act like you’re all they have lol. But yeah. Now I have zero access to my account and they have a nonexistent support team. Literally the only live person you will ever speak to is a person begging you to take an order for them. I was sad about the money chunk lost. but I’m over it now I’ll just use that time to work my other apps. This one is way Too unorganized, low tech, and has zero support. ### 1/5 — I Never got an order?!?? *2022-06-30, version 1.23.0* I downloaded this app and sign up was super easy(I was on in minutes), then I waited for an order….and waited….and waited…NOTHING! Two weeks and not 1 order??? 🤔So I went back and reread the review that mentioned “hope you don’t give your personal/banking info” because it stood out in my mind. I’m not saying this app is a scam BUT all the other apps I’ve downloaded for these types of opportunities work great! I’ll give it one more week before I delete it for good. Would NOT recommend wasting time with this 1. …so it’s been 3 weeks and not 1 order still! I chatted with an agent and informed me to turn on push notifications and enable location services to “always” which was already both engaged. Not sure if they just want to sell personal info(address, location, banking info, etc) or if the app is just trash but I’m done. Time to delet. ### 1/5 — Worst Service EVER!!! *2022-06-29, version 1.23.0* I joined this community because I wanted to make some extra money STRESS FREE! It was seemingly smooth sailing until I had an issue with a drop off and tried to get help for hours to no avail. A chat representative named Josue was who responded to my chat and he did not help me at all. I ended up figuring out the issue on my own and tried to tell them what was going on. They kept sending the same message over and over until I requested a phone number to get better help since my inquiry wasn’t understood. They then started typing in all caps and being extremely condescending. Other than that the app is okay. Pay is weekly and often a day slow getting into your account. Reaching someone to help drivers however is the biggest issue. And when you’re alone in an area that you don’t know waiting on guidance on what to do it can become a dangerous situation. Chat service is slow and you gamble with reaching a professional or unprofessional employee. ### 1/5 — Don’t do it the worst app to make $ on *2022-05-31* The worst platform they scam their drivers pay as little as possible you pick up an order thinking it’s 7 miles and then once you receive the order the mileage double and it’s too late to cancel because you already picked up the order there was an 5$ cancellation you’ll receive if the store or customer cancelled but they take it away you don’t receive it you’ll waste time and money you can’t pick up more than one order at an time there’s no phone number to call you have to talk to them through email or text they have an instant pay option but once I used it the 4$ fee for the service never cleared my account stayed in -4 and they kept deducting it from my pay for weeks after the app doesn’t show you all available orders just orders that ppl are least likely to accept or where they need more drivers at in hopes you would accept and drive 35 mins out your way out of desperation just avoid this app there are others that’s way better and more honest they are using people and taking advantage of drivers the app glitches a lot and you will be waiting for a text response for 20 min the time I picked up an order for 12 mins and it turned out to be 26 miles I was done I’ve seen them pay 5$ for a 12 miles job it’s sad ### 1/5 — Needs major improvements *2022-02-07* I don’t usually review apps but the developers of this one need to know a few things. I have NEVER been able to speak to someone when I need help who works at Point Pickup. I’ve waited in the chat for hours and never once got a live agent. I have picked up orders multiple times to get to the store and find out they don’t have the order at all, they’ve given it another driver, or it’s still being prepared and I have to wait 20 minutes for it to make 5 bucks. Already today I have picked two orders that were given to someone else already and one order where me and another driver showed up for the same order at the same time. If I am going take the time to go to the store and have the order not be there I should be paid for the order anyway. If I am made to wait a long time for the order to be ready I should be paid more for the order. I need to speak to someone who works for point pickup I should be able to. Lastly pay out amounts should be looked at. How does it make sense I can get paid around the same amount for a 1 mile delivery as I can for 7 mile delivery? The farther from the store the delivery is the more you should get paid. Every other delivery app I use does that why don’t you guys? ### 1/5 — Bad they steal their dishonest *2022-01-19, version 1.20.6* When I first seen someone’s post giving them a one star because that’s the least you can do I thought maybe they were a little bit off but I did head his word of advice and that was to take pictures of everything outside the app and that is why they were trying to short change you on the miles on the job they will even change the amount I was supposed to be paid $22 they paid me $10 and change I have the screenshots still proving otherwise I’ve emailed them about eight times I’ve even called the corporate and Connecticut and they are chickens to even call back. It is one of the most fraudulent companies on the planet side or up there with Instacart it will pay you off to take pictures outside of that app as well not to mention with this app you have I’ll be nice here people that don’t know how to fill the forms out correctly so you go to pick upOrders and they don’t have the customers name or they don’t have the order number or the customers phone number or the customers address so the stores can compare your app to their order to give you the order ## Most praised reviews (10 highest-rated) ### 5/5 — Slavery *2023-11-25* Very bad unprofessional, lazy rude agents…Pablo,Luis, Melany the worst of all she very racist also, Ervin. These agent are very unprofessional and have no idea have driver are going through it just to make a living. The agents are always in a rush when u reach out to them. They end the conversation after the first question. They are always in a rush and do not even solve your request. Drivers drive so many miles to the store just to deliver $7 order. Due to distance and weather conditions, winter they need to go get the store right away..and u get there the app settings unassign the order from drivers. They are very insensitive and inhuman business corporations who have no regard for hard working drivers with dedication. You end up delivering to a customer 17 miles 25 mins away. When you have current order due in few mins, you gonna be late for 20 minutes to the store they unassign from the driver and give someone else whiles you are already on your way and that reason you waste your gas and miles on your car. Agents do not respond on Black Friday whiles orders available on the app. Poor app design and lack of quality…completed orders still show on the app only for driver to drive 14 mile pickup only for orders lost orders. They only pay $6 for and 0 dollars on deleted orders . Drivers pick order instead for app to mark “order in queue “ they take order from drivers , to not care whether u have to buy gas or any emergencies, ### 5/5 — Great app that can use a few improvements *2022-12-20, version 1.25.4* I love this app and it has been very lucrative for me. I am lucky I have several Walmarts in my area. The only thing At this time I. And see that would make it better is if when taking multiple batches or orders if they could combine into one batch and re-map the route to make it more efficient. A lot of times I am backtracking or delivering to same location on the second batch. When taking multiple single orders it would be nice to have this same feature to put the orders in the most efficient route. Other then that customer support is great, communication with the operators are great. There is a really good team behind this app. ### 5/5 — Enjoying this app and the work *2022-02-22* I have been more seriously running orders this last week or two and becoming more comfortable with the app and running orders in my town. I am enjoying it so much, honestly. I have also made decent money in the process. The other day I made $28 in a half hour on one order because the customer tipped me $20. Sometimes the app acts up a little bit. And like tonight, I ran a batch order where two orders were in gated communities..I had to fail drop off attempt and hit the option for destination closed because there was no option for a closed gated community; or an other option to put this in. It would be nice to have an easier way of communicating some things like this that us drivers may see and bump into as we work. It would also be nice with batch orders to be able to choose our route. There have been a couple of times where I could have delivered even more orders, or made it home at a more decent time after running a bunch if we had this option. I’m sure emailing these thoughts are an option! I have shared the referral link recently and look forward to this app being available in other areas also! It was not available where my friend is in CA and I was kind of surprised. Made me super grateful it is here and I have the opportunity to drive for this company. ### 5/5 — Support !!!!!! *2022-01-17, version 1.20.5* I used to like PPU but the problem that I encountered every time since the first day was the fact that I had no access to contact customer whenever I tried calling it would forward the call to my own cell phone so basically I was calling myself I complained several times about it but was never able to get it fix, which brings me to my BIGGEST PROBLEM customer service ITS NON EXISTENT it can take you literally hours before you’re able to reach someone thru text because phone support forget about it. That’s why I’m doing spark now because spark has a very good customer service whenever is needed it’s a shame because I really liked PPU oh another thing now they thought it was a good idea to hide the delivery locations you don’t know where you’re going I really wonder what they are thinking ### 5/5 — Market adjustment *2021-10-31, version 1.20.0* This use to be a good way to make some extra side money but now they steal from you. Say if you except a $10 order and and the customer tips you $10 you’d expect to earn $20. Instead they remove the market adjustment from the order and they’ll pay you around $14. If the customer doesn’t tip they keep the market adjustment on the order and they pay you the full $10. So basically they are stealing tips from you. If you email them or ask them why they do this they won’t even reply but if you ask them a anything else they will email you back. ### 5/5 — So & so *2021-10-08, version 1.18.4* Soooo I’ve been doing this for about two weeks going in three now .. so far I have not too many complaints other then normal stuff like you come accross some good apples and other not so much .. I’ve made a decent amount of money including my tips but… I don’t think some of the rules are fair or maybe it’s just the way others go about doing things but some people are very selfish I’ve seen one person be able to take 6-7 Gm orders paying $33-$41 I’ve had days where I can only get one order because one person consistently snatches every order . Which I think is very unfair I’ve been told I couldn’t take two orders at the same time but have watched many others do so .. also would be very helpful to know your destinations prior to accepting orders which I’ve heard several others complain about as well . I’m hoping with time my cons improve to pros because I like doing this a lot ! ### 5/5 — Work work work *2021-07-14* I have enjoyed working for ppup thus far. There have been some bumps in the road but just like life they can be worked out with communication and asking others for help if you don’t know or understand something. You must have patience and understanding. This is something you have to invest your time in and have a positive mind set as was previously stated. When something is not right, take the time to mention to the ppup in the chat box. It always works out for me. To me this job is a very competitive job as it is pretty much anywhere you go. From what I’m learning you have to have a high sense of motivation and want to attitude to do this job. The sky is the limit if you put all your effort into it. Thank you ppup for giving me such a great opportunity to be a part of this team. I enjoy seeing the Walmart associates and the many different customers every day. Have met a lot of really good people along the way. Awesome opportunities here in many different ways. **Developer response:** Hello, thank you so much for your kind review! We are constantly working on improving our platform's driver experience and are glad that you enjoy working with us! -PPUP ### 5/5 — Buggy, customers can’t tip... *2021-04-09, version 1.13.0* First off, let me start off by saying I enjoy delivering groceries to people, especially the elderly and the quarantine families. Really makes feel as if helping improve peoples day as well helping me develop exceptional customer service skills but I’m being honest here the payout is super low. Like ridiculously low. No one is gonna drive 6.30 mi. For a $8.50 payout. And with that being said almost all of my customers want to leave tips but most times don’t have have cash & can’t leave it through the app because the app doesn’t allow them to which is silly in my opinion, allow customers to tip. The app is also super buggy and takes a obnoxiously long time to refresh and most times by the time you refresh the order is gone. Please fix! ### 5/5 — Poor People Mindset *2020-12-16* I’ve read a lot of reviews and most of them are 1 star. Just goes to show you even though the work is easy to do and easy to start (literally can get approved to drive in 30min and take orders) you’ll have people complain about it. Here is the deal. Broke people love to complain about work. And will complain about $7.50 orders. But the fact is with tips I make over $20 an hour and so can you. To make it worth your time you have to take more than 1 order in an hour. Take the normal order and do an express in between. Also take all of the GM (general merchandise) you can because you have until 9PM to deliver and can drop them off in between when you have time. I made $700 in my first week only working Friday Saturday Sunday. 45 orders total. Made more in tips than the actual drive. Fact of the matter is you still have to work and there is pros and cons to everything. You can’t expect to make a ton of money with a tiny amount of effort I see people making. I can’t think of a single job that you can start immediately like this without having to apply and have an interview and all that and make $700 or more a week. Great app and a great opportunity for those that are not afraid of work. ### 4/5 — Addresses *2023-08-29* I would like for point pickup to bring back being able to see the address before you accept the order. I don’t get how it’s for customer safety when your still going to see the address once you pick up the order, keep in mind you can still see the address for the Lowe’s and BJ’s order not the shop rite order which is most busy, what’s the difference in the stores or customers? If we are able to pick whatever order we want we should be able to see the address. I believe ppu did this because they know people don’t want to deliver to buildings for the same pay, buildings are more work, you have to sign in take the elevator or sometimes steps. So for building orders it should be higher pay or we should be able to leave it in the lobby with the receptionist since customers do track and can see when we are coming. Across the board pay should be higher cause we have to deal with paper bags or no bags at all, and let’s not forget the customer that has no consideration for the driver who’s delivering their groceries, the customer may live in a building or not and they order 4+ cases of water ppu needs to put a limit on the amount of cases of water one customer can receive and or add extra fees to deliver multiple cases of water. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*