# PointBank Mobile Banking — user reviews > 64 indexed App Store user reviews of PointBank Mobile Banking by PointBank, rated 4.30/5 from 473 ratings. - Source: https://appshunter.io/ios/app/pointbank-mobile-banking/id1593256211/reviews - App overview in markdown: https://appshunter.io/ios/app/pointbank-mobile-banking/id1593256211.md - Rating breakdown: 5★ 342 · 4★ 44 · 3★ 19 · 2★ 25 · 1★ 43 ## What do users think of PointBank Mobile Banking? Overall sentiment: mixed **Pros** - 👍 Simple and to the point - 👍 User-friendly and easy to use - 👍 Great app - 👍 Love the convenience - 👍 Easy to navigate - 👍 Updates are wonderful and helpful - 👍 Clean new design - 👍 Easy photo deposit and fund transfer - 👍 Intuitive interface - 👍 Awesome **Cons** - 🐛 App is clunky and illogical - 🐛 Outdated feel - 🐛 Not enough features compared to competitors - 🐛 Login issues and frequent logouts - 🐛 App needs work on loan side - 🐛 Alerts repeating unsettlingly - 🐛 Font extremely small - 🐛 Transactions not accurate - 🐛 Loyalty feels one-sided now **Commonly reported bugs** - Alerts repeating with no end - App kicks user out with login credentials - Constantly forgets login and password - Face ID is inconsistent - App doesn't remember login info - Notifications only go to email, not app - App fails to load, error mode for months - Login issues, cannot log in - Newer iPhones don't support Face ID - Doesn't show remaining balance after transactions **Most requested features** - Add Zelle functionality - Add bill pay - Add external transfers - Automatically pre-fill loan payment due amount - Fix screen turning issue - Add daily transfer option back - Add payment notifications for every transaction - Add ability to rename accounts - Add ability to view statements on the app - Add Face ID support for newer iPhones - Add alerts for deposit clearance ## Newest reviews (16 of 64) ### 2/5 — It’s ok but needs work. *2026-08-11* New update, new review! Ok, so the new update is kinda cool! But no new stars. Lots of new features just takes time to get used to! I would give it more stars if they would add daily transfer back to the list! They offer a dozen different transfer options but not daily anymore. I now get fraud text & calls! Alerts on mobile deposit acceptance and clearance works again!!! (I was signed up for them but never got them) We also have a business account and have gone thru all the steps to make it a “business free checking” but still charged a monthly fee. We give up at this point, we’ve done everything asked and still charged monthly. We opened our first account with PB in Aubrey in 2000, when loyalty was mutual. Now it feels very one sided. Can you please reconsider daily transfer into savings, please? ### 3/5 — Needs improvement *2026-06-26, version 6.0.0.17007* I liked the old app better, ever since the updates it takes me twice as long to log in, it doesn’t memorize my username and when I push the password stuff on my phone, it changes my username to the first letter of it, then I have to do it again just to log in. ### 3/5 — Identifying deposits *2026-06-25* Compared to other banking apps I have used, I would like to have credits in a different color than debits which would make them easier to identify. The minus sign is too small on a phone screen. ### 2/5 — User since 2012 *2026-06-19, version 6.0.0.17007* Every update becomes less user friendly. Also, my biometric sign in flops out 3 out of 5 times. ### 4/5 — For the most part *2026-04-02* I love Point Bank, but the alerts repeating the way they do is very unsettling, and with seemingly no end in sight. I’ve reported it twice and was basically told that all the workers there have the same accounts so they already know about the problem so I don’t need to tell them about it. I just wanted to have some hope that it was being taken care of since it has been going on for many months, but that phone call left me feeling dismissed. I know you’re not all like that, that’s why I’m still with you. For the most part we are treated with respect and interest. Thank you! ### 2/5 — Needs work *2026-01-21* The app itself is okay. Needs work on the loan side. I wish that when you make a loan payment, it needs to automatically pre fill the due amount. I have to go back out of the field to look back to see what my amount is due and manually type the amount. I’m always worried that I am going to type the wrong amount and end up being short on my payment. ### 2/5 — Needs work *2025-12-19, version 6.0.0.12291* The app is clunky and doesn't present information in a logical manner ### 2/5 — “App” needs update. *2025-12-15* Keeps kicking me out with my login credentials creating issues with signing in. Have had to take extra time to call customer service to get back in. Happening too often. Frustrating! ### 5/5 — Good *2025-12-14, version 6.0.0.12291* Does what it should… ### 3/5 — Not the greatest *2025-12-12, version 6.0.0.12291* Still needs some work ### 5/5 — Love it! *2025-11-01, version 6.0.0.11305* Love the convience of the app! ### 4/5 — Good just needs more *2025-10-28, version 6.0.0.11305* Adding Zelle and bill pay, external transfers would be extremely helpful ### 5/5 — Perveen hafiz *2025-10-01, version 6.0.0.10467* Excellent app with so many different ways to secure your money ### 5/5 — Best Bank *2025-09-09, version 6.0.0.9729* Great bank great service! ### 2/5 — Point Bank App *2025-09-07, version 6.0.0.9729* Been using the new app for several weeks now. Not what I expected. The app needs work. I don’t see things in the app that I see on line in a browser. Guess the updates are coming. I will continue to just use the PointBank.com in my browser for now. ### 5/5 — Thank you! *2025-09-06, version 6.0.0.9729* Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Problems *2026-07-18* This app is constantly having issues. Over and over again I find myself unable to log into my accounts because the app is messing up. I find this very annoying. If I’m keeping my money in your bank the least you can do is have a functioning app that allows me to log in and have access to my money ### 1/5 — Features *2026-03-14, version 6.0.0.13070* Not enough while comparing with chase /BOA website ### 1/5 — It’s obvious *2025-12-29, version 6.0.0.12291* Point Bank paid for the cheapest option to develop this app. Terrible experience. Feels like 2008. ### 1/5 — Never works *2025-10-16, version 6.0.0.11305* Outdated ### 1/5 — Not impressed *2025-06-04* This app is super annoying. It does not remember your login info even when you have selected it. Face ID is inconsistent. Too many steps to transfer money. Doesn’t show all of your accounts and requires extra clicks and entries to get to what you are looking for. I would rather use my browser to log in any day. Legitimate hate it. I do LOVE the bank itself through. Just not the app ### 1/5 — Font Extremely Small!!!! *2025-05-25, version 6.0.0.5725* Change to older version. This version is horrible. Who approved it? ### 1/5 — Even worse after the update *2025-04-01* This app has not been good in the past. It’s even worse now. You can’t trust that the transactions listed are accurate. It only remembers my login for 1-2 days so I can’t use Face ID to log in and have to re-enter all my info. I could go on and on, but it’s just not worth it. ### 1/5 — Why can’t I log in? *2025-02-12, version 6.0.4676* it won’t let me login & there’s no way for me to contact support so i’m writing a review. please fix it! ### 1/5 — Terrible *2022-12-29, version 5.0.10.430* What’s up with point bank? App fails to load and my patience is gone - been “error” mode for months!!! C’mon - get real and make a decision, this is ridiculous!!! ### 1/5 — What happened to Face ID? *2022-09-28, version 5.0.10.430* Newer iPhones don’t support Touch ID! Face ID worked perfectly on my iPhone 11. Now it is no longer available when I upgraded to an iPhone 14. Absolutely hate having to enter a long password to get to my account. Please fix this!!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great Features *2026-08-24* It’s great navigating between accounts, use of Zelle. Card controls and transfers. ### 5/5 — Love it! *2026-06-26, version 6.0.0.17007* Easy to use and the new design is cleaner. ### 5/5 — Great *2026-06-26, version 6.0.0.17007* Makes my banking easier ### 5/5 — Customer *2026-06-25* The Bankers and Tellers at Point Bank in Denton ALWAYS treat me like I’m their ONLY customer! They continuously go above and beyond in customer service and that is why I stay with PB! I travel a lot and I really appreciate the Zelle ability and being able to transfer funds from one bank account to my Point Bank account. Point Bank, WILL ALWAYS be our Primary Bank! Their services just get better and better! ### 5/5 — No complaints *2026-04-24* Very simple and to the point. ### 5/5 — Chrissy owen Weinberg *2026-01-28, version 6.0.0.12291* I hope I can do Zelle soon ### 5/5 — Customer *2026-01-27, version 6.0.0.12291* Awesome ### 5/5 — Best Bank Ever *2026-01-23* My military career had us living in many places, thus using many different banks and credit unions over the years. Point Bank is clearly the best we have ever experienced. From error free checking to safe and fair return on investment products, none have ever been close to Point Bank’s friendly and professional services. Outstanding! ### 5/5 — Bank *2025-12-31* Fix the screen turning ### 5/5 — Great *2025-12-26, version 6.0.0.12291* The updates to the app are wonderful and helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*