# Policybazaar UAE — user reviews > 39 indexed App Store user reviews of Policybazaar UAE by Policybazaar UAE, rated 2.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/policybazaar-uae/id1498734317/reviews - App overview in markdown: https://appshunter.io/ios/app/policybazaar-uae/id1498734317.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## Newest reviews (13 of 39) ### 1/5 — Worst sales support *2025-07-25, version 3.4.3* Worst after sales support never resolves the query DO NOT deal with them ### 1/5 — Accessing information *2025-07-01, version 3.4.3* Cant seem to get through beyond login page, app goes blank after selecting any option. Everytime I try to access any information will promt me to confirm personal information and will be bombarded with calls from several agents..! It is annoying to use this app I wonder how do many people still use thia app to get their insurance done! ### 1/5 — Service support *2025-07-01, version 3.4.3* I’ve had the worst service experience ever. When taking the policy, the team was very polite and responsive. However, once I requested cancellation, I’ve been constantly kept on hold with repeated promises and no action. It has now been over a month, and I’m still being told that the cancellation is “under process” and that I will be updated — yet nothing has changed. ### 1/5 — Fake and non trusting company *2025-06-20, version 3.4.3* Very bad experience with this app they took the money and they didn’t issue the policy for more than24 hours and am still waiting ### 1/5 — Car Insurance *2025-05-14, version 3.4.2* Bad Experience with policy bazaar .i purchased my policy since yesterday but there is no proper feedback or update from them and still they are making excuse to update. I’m not happy with policy bazaar services and anyone who’s reading my comments please use another channel instead of policy bazaar. Negative rating ### 1/5 — Scammers and Fake advantage *2025-04-29, version 3.4.2* Policybazar have no management no commitment miscommunication, While Buying time they told me u would have 12 months free Carwash when i visit MySayara Carwash They told me to book an appointment before 24 hours first and then i told then okay i will book so they give me appointment after 7 days? Really Joking or What? Like for 15 AED i have to keep my car dirty for 7 days and waiting for free slot? Poor service poor management ### 1/5 — Worst app ever *2025-01-28, version 3.3.8* When I asked for help no one is replying but if the is sales they will in the beginning later ignoring as if you are no body be careful guys I have proofs screenshots how they are not responding at all for days ### 1/5 — Scammed by policy Bazar *2024-12-28, version 3.3.7* This is by far the WORST customer experience I have ever encountered in my life. After receiving a quotation for my car insurance and making the payment, the company refused to send me my car insurance policy. Instead, they tried to change the terms of the agreement after I had already paid. Despite multiple requests for a refund they told me in 7-14 days we will refund but till now I have not received my money back. This company is a complete scam. They waste your time and money while giving you endless frustration. My advice: avoid them at all costs. ### 1/5 — Do not make that mistake *2024-12-28, version 3.3.7* This insurance brokerage company is unprofessional. They will follow you like your shadow to insure your vehicle thru them , but the after sales services are zero . They don’t assure after the policy issuance that is sent to RTA system, and when you call them you will find this message : “ We've got your request about: Service Assistance Concern Raised: Policy Not Linked in RTA/Muroor Expected Resolution Time: Within 2 working days Ticket ID: PB……… Current Status: In Progress We look forward to resolving your request as quickly as possible.” So don’t waste your time and your money with such companies ### 1/5 — Sedro *2024-12-28, version 3.3.7* Do not subscribe otherwise you can’t unsubscribe ### 1/5 — Not suggestible *2024-11-14, version 3.3.6* Bad experience ### 1/5 — Very poor service *2024-09-09, version 3.3.5* They took money but didn't provide insurance wheneever you ask they telking few hours it will be done but in the end nithing happen ### 1/5 — rauf *2024-08-11, version 3.3.5* not receiving OTP on my uae no ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Customer Service Ever *2026-02-23, version 3.5.6* Do yourself a favor and walk away immediately. Don’t download, don’t contact and do not, i mean DO NOT, work with this company. I paid more than 70k for health insurance and they disappeared. No answers, no follow ups, 3-4 weeks of continuous calls and messages and still i did not obtain my insurance. I understand things might get delayed but this company is the absolute worst in customer service, follow up and punctuality. No one answers, no one cares and no one is there to guide. ### 1/5 — Scam company *2026-02-20, version 3.5.6* They never reply after purchase. Don’t deal with them. You will lose your money. ### 1/5 — Treating as beggar after the payment *2026-02-17, version 3.4.9* After ur payment, they show their real character… More promises with little response ### 1/5 — Worst application *2026-02-17, version 3.4.9* Worst application ever i used, invested on multiple insurance and no clear data on that, no payment follow up and very poor customer care service ### 1/5 — Worst app *2026-01-05, version 3.4.9* Dont know who developed this app. Worst and hangs while loading. ### 1/5 — Customer service *2025-12-22, version 3.4.9* If I could give you zero stars I’d love to do it these are the worst company ever the called me to make me insurance and I didn’t request them to call me I downloaded the app to check the prices of the insurances and that’s it, suddenly they called me asking me why I didn’t get insurance I told them the prices quite expensive I found same insurance companies outside and cheaper suddenly the customer service got mad and ended the call on my face that’s really rude and childish ### 1/5 — Zero customer service *2025-10-03, version 3.4.6* Once you make a mistake taking insurance from them after that, you will understand they just ignore your calls not picking your calls zero response zero customer assistance I rate zero and never recommend anybody. Offers are just scam to grab your attention. ### 1/5 — Not able to login OTP not received yet *2025-10-01, version 3.4.6* Not able to login OTP not received yet ### 1/5 — Worst customer service *2025-09-15, version 3.4.6* They lie a loootttttt Don’t respond to any inquiries after receiving the money Don’t use this company at all ### 1/5 — SHOCKINGLY DECEPTIVE SERVICE - Once They Have Your Money, You Are TRASH *2025-09-10, version 3.4.6* I am writing this review in a state of complete and utter frustration. PolicyBazaar, you should be utterly ashamed of the fraudulent customer experience you are providing. Your pre-sales service is a complete LIE. It is a well-rehearsed act designed to lure customers in. The agents are "very fast and quick with the response and communication" – but only until the payment is processed. The moment the transaction is complete, you abandon your customer without a second thought. My issue began today at 11 AM. It is now hours later, and I am STUCK in an infinite loop of your pathetic, broken customer support system. Here is your standard operating procedure, PolicyBazaar: I initiate a chat. I wait 30-45 minutes for a agent to connect. An agent finally appears, asks for my policy details, and types a single, useless line like "Please give me 2 minutes." They then VANISH. They disappear for another 30-45 minutes. The cycle repeats. I have explained my issue FIVE times to FIVE different agents today. None of them have a clue what the previous one said. There is no continuity, no ownership, and absolutely NO DESIRE to solve the problem. This is not customer service; this is a calculated strategy of delay and neglect, hoping the customer will just give up. You have my money, so why should you care? A WARNING TO ALL POTENTIAL CUSTOMERS: Do not be fooled by their sweet talk during the sale. The true face of this company is revealed after you pay. If you ever have a problem, you will be left to rot in their digital waiting room, talking to bots and indifferent agents who have no power or intention to help you. My strong advice: GO TO A COMPETITOR. Go to anyone else. Any competitor who values their reputation will be faster and more competent at resolving issues. Paying a little more elsewhere is infinitely better than getting this ZERO-value "service." To the Management of PolicyBazaar: This is a formal notice. I have meticulously saved the entire chat history, with timestamps that clearly show your agents abandoning the chat every single time after one line. I am happy to share these screenshots with anyone from a senior, decision-making manager who contacts me with a genuine intent to fix the problem. However, if your first response is to question my claim or defend this shameful process, I will not only post these screenshots publicly on every review platform and social media channel, but I will also forward them to consumer forums and regulatory bodies. You have a chance to make this right. But based on your performance today, I am not holding my breath. You are a disgrace to the industry. ## Most praised reviews (9 highest-rated) ### 5/5 — Excellent service *2025-12-18, version 3.4.9* Excellent service, supporting staff, Mr Yash give me a good support ### 5/5 — Excellent service *2025-04-09, version 3.4.0* Thanks pb for excellent service ### 5/5 — Services *2025-04-07, version 3.4.0* Appreciate for.the the Services and the organisation for being humble and for awesome associate for giving good product knowledge ### 5/5 — Feedback *2025-04-07, version 3.4.0* Omg this is so good..i am addicted with your services. I will surely refer it to someone. Jyoti goswami is very helpful agent and she assisted me so well thank you jyoti ### 5/5 — Good support quick service *2024-11-05, version 3.3.6* I saw a lot negative reviews about application and process I was hesitant in the beginning to proceeded with them, but later still risk and paid the requested amount for my motor insurance everything went well and quick. User this service in DUBAI UAE. The rates were cheaper than others ### 5/5 — Car insurance *2024-01-11, version 3.3.3* Best platform in uae for insurance. ### 5/5 — Insurance *2021-06-08, version 3.3.0* Excellent Insurance company and their team, it is easy and smooth transaction specially with gagan and aman kharbanda. Thanks a lot. ### 4/5 — Update alert *2025-04-23, version 3.4.0* It’s a new version in Mobile, but Alerting always even if it’s updated ### 3/5 — Dysfunctional *2025-04-14, version 3.4.0* The app keeps telling me to update, but I have the latest version, very annoying --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-07.*