# Poliglu Translator — user reviews > 61 indexed App Store user reviews of Poliglu Translator by Orbio World, rated 3.85/5 from 619 ratings. - Source: https://appshunter.io/ios/app/poliglu-translator/id1578254607/reviews - App overview in markdown: https://appshunter.io/ios/app/poliglu-translator/id1578254607.md - Rating breakdown: 5★ 397 · 4★ 39 · 3★ 23 · 2★ 13 · 1★ 147 ## What do users think of Poliglu Translator? Overall sentiment: negative **Pros** - 🚀 Good translator - 👍 User-friendly - 🚀 Excellent translation **Cons** - 🐛 App doesn't load - 🐛 App stuck on loading screen - 🐛 App not working - 🐛 App issues - 🐛 Translator doesn't work without app - 🐛 Translator useless without app - 🐛 Translation not accurate **Commonly reported bugs** - App doesn't load on iPhone 14/15 - App gets stuck on loading screen - App doesn't open or work - Compatibility issues with newer iPhones **Most requested features** - Improve app stability - Fix app loading issues - Expand language support ## Newest reviews (16 of 61) ### 1/5 — App never loads *2024-01-07* App will not load despite trying numerous times to get it to work. It just says loading. I’ve tried deleting and reinstalling as well as tried it on different iOS devices. All devices are new and up-to-date. This basically makes this translator useless without it. **Developer response:** We apologize for the inconvenience you are experiencing with our app. Our team is aware of this issue and was updated a new version of app. To download, kindly go to this link: bit.ly/poliglu-new-app-ios. ### 1/5 — App won’t open *2024-01-02* I just bought and the device syncs but the app just keeps saying loading. I’ve tried two phones and same thing. ### 1/5 — App keeps loading *2024-01-01* When I open the App it just keeps loading and doesn’t open I would like to return this thing doesn’t work. ### 1/5 — App does not work *2023-12-25* The app does not work. It just sits on the “Loading” screen. Multiple reviews say the same thing. Does the company read these reviews or do any product support? Nope. ### 1/5 — USELESS. DONT WASTE YOUR MONEY *2023-12-23* I wish I had read the reviews before purchasing!!! This trashy app they are trying to get you to download in order to be able to use the hardware, DOESNT WORK!! Now that I have read the reviews i can confirm. THE APP GOES TO THE DOWNLOADING SCREEN AND THEN DOESNT DO ANYTHING!!! NO DOWNLOAD, NO ASSISTANCE, JUST FROZEN SCREEN. Without the app the translator is USELESS!! **Developer response:** We apologize for the inconvenience you have experienced with our app. We are aware of the issue and it has been resolved, and you can download the new and improved version by clicking on this link: bit.ly/poliglu-new-app-ios. ### 1/5 — Can’t get app to download. *2023-12-20* I have been trying for over a month to get this app to download and it won’t. It shows up on the screen says loading and does nothing. I cannot get the apparatus to work because I have no instructions. How do I return this? I bought two for my trip to Spain. **Developer response:** We apologize for the inconvenience you are experiencing with the app download. Please kindly download the newer application we developed. Here's the link: bit.ly/poliglu-new-app-ios. ### 1/5 — Unable to upload the App *2023-12-20* I just purchased the translator and have not been able to download the App. Unable to contact the developer. ### 1/5 — App doesn’t work with iPhone 15 *2023-12-13* When you open the app it stays stuck on the loading page! ### 1/5 — What a joke! *2023-12-10* The app does not load. Paid $90 for nothing! As far as I can tell this is a scam. They were very pushy and tried to sell me more products. ### 1/5 — App doesn’t work *2023-12-09* I was excited to use the Poliglu Translator. Unfortunately this app never gets past the loading screen. So the device is unable. I am very disappointed. ### 1/5 — Issues with the download *2023-12-05* I download the app but it won’t open up. It just keep stating downloading. This is terrible. I paid $80 for the product and can’t use it due to an issue with the app. ### 1/5 — LOADING…….. *2023-11-28* As a LEO that works in a high Spanish speaking area. I our hased this item in October and followed the instructions and downloaded the app since then the app says LOADING. I’ve followed all the directions and it still says LOADING. I’ve given up and at this point I just want a refund, I recommend you save your money. **Developer response:** Our team has been working hard to improve our app for a better user experience and to address the problem you raised. You can now access the updated version by clicking on the following link: bit.ly/poliglu-new-app-ios ### 1/5 — Horrible! Waist of money! *2023-11-27* Got this for my in-laws and never can even open the app! Wasn’t working and try different days ### 1/5 — App not working!!! *2023-11-22* After installed the application and try to start it. The app loaded and stuck on “Loading”. I have repeated my installed and the same results. It’s seem there are a few others having the same issue. **Developer response:** We apologize for the inconvenience you are experiencing with our application. Our technical team has fixed the issue and you can download the updated app here: bit.ly/poliglu-new-app-ios ### 1/5 — Trash *2023-11-21* App doesn’t load on iPhone. Never leave reviews but bought 5 of these as gifts for myself and friends taking an overseas trip. App sticks on “loading” and there is no remedy. ### 1/5 — The app is useless on new iPhone 14 pro max *2023-10-21* After downloading the app to the iPhone 14 pro max, I open the app. It is stuck on the “loading” screen. I download the app on iPhone 11. I open the app. It goes past the loading screen and I can use the app with the Poliglu hardware connected to blue tooth of the iPhone. **Developer response:** Thank you for bringing this to our attention. We apologize for the inconvenience caused by the loading issue on your iPhone 14 pro max. Our team is currently released a new version of application that you can download here: bit.ly/poliglu-new-app-ios ## Most critical reviews (10 lowest-rated) ### 1/5 — Translator *2024-05-28* I ordered a translator and they charged me well over 200 dollars and sent my four of them. I called them and they gave me a send back number and after spending another 35 dollars to send the three back that I didn’t need they NEVER refunded my money. When I called them again they said they knew nothing about my purchase! I will never order from them ever again!!!! **Developer response:** We understand your perspective and thank you for bringing the issue to our attention. To better assist you, please don't hesitate to email us at support@poliglu.com for further assistance. ### 1/5 — App will not run *2024-03-26* Recently received this device from a friend and I attempted to install it. It gets stuck on a screen that says it is loading. Tried it on 2 iPhones a 12 and 14 same result. Contacted the company and was told it was outside the returnable limit so I am out of luck. Would not recommend this to anyone. **Developer response:** We appreciate your feedback and that you flagged this issue for us. Our team has been working diligently to enhance our app for users like you. Check out the new and improved version by clicking on this link: bit.ly/poliglu-new-app-ios ### 1/5 — Does not work. *2024-03-25* I’ve tried on 3 different phones (types and everything) to get this to work. I follow the directions. I’ve contacted support. Nothing works. On one phone I can’t open the app on it. On another it gets all the way to scanning for devices and stays on there. On the Third phone, the app opens but doesn’t leave off of the loading page. I can connect to the phones via Bluetooth but the app doesn’t work at all. So disappointing. **Developer response:** We value your feedback and are pleased that you've brought this issue to our attention. Our team has been working diligently to enhance our app for a better user experience. You can now enjoy the new and improved version by clicking on this link: bit.ly/poliglu-new-app-ios ### 1/5 — Not very good *2024-03-04* App not loading even after 30 minutes of waiting. Connected to Bluetooth without issue. But the app itself just gives the startup page and “Loading….” It literally just sits there. There is nothing to push to initiate next steps. I have uninstalled and reinstalled the app only to have it function the same way. I am using an iPhone 12 and at this point I’m not impressed. **Developer response:** Thank you for letting us know about this issue. Our team has been working hard to make our app better and fix the problem you mentioned. You can now access the updated version by clicking this link: bit.ly/poliglu-new-app-ios ### 1/5 — Beware. It’s a scam. *2024-02-08* Nothing but a money grab. Item doesn’t do anything without the app and the app doesn’t work on any Apple device. There are Free translation apps at the App Store that puts this device and it’s non functioning app to shame. ### 1/5 — APP Issues *2024-02-02* Bought the product but app doesn’t work. Only get loading page but nothing else. I have iPhone 14 Max Pro. Removed and reinstalled but still doesn’t work. ### 1/5 — Can get the app to open on my iPhone 15. *2024-01-15* I purchased this device but cannot open the app to sync it to the device. How is that possible ? Wish I had a number to call. ### 1/5 — App *2024-01-15* This app has not opened and is required for operating the unit. Very disappointed while waiting to hear from customer service. I’m hoping not to have to return the product. ### 1/5 — App doesn’t work. The device is useless without the app *2024-01-14* Tried to reach out for help from their support via email and they state we’ll get to you when they can. No return information **Developer response:** We're sorry for the wait in getting back to you! Please reach out to us again with your concern so we can help you out. By the way, we wanted to let you know that we've released a new version of our app - you can download it here: bit.ly/poliglu-new-app-ios. ### 1/5 — Crap *2024-01-10* The app won’t load no matter what I do I have iPhone 15 all the screen ever says is loading and nothing else I kept it going for over 40 minutes and it did nothing. I really needed a product like this for my work but it’s just total CRAP I you folks work this bug out very soon **Developer response:** We're really sorry about the inconvenience you've been facing with our app. The good news is that our development team has just released a new version! To download it, simply click on this link: bit.ly/poliglu-new-app-ios. We hope this new version will make your experience much better. Thanks for your patience! ## Most praised reviews (9 highest-rated) ### 5/5 — App won’t load *2023-10-05* One star because I purchased the device… but app won’t load on my iPhone 14 ProMax **Developer response:** Thank you for bringing this issue to our attention. We apologize for any inconvenience this has caused. Our technical support team has fixed the issue. You can easily download the app using this link: bit.ly/poliglu-new-app-ios ### 5/5 — Product is Great *2023-09-25* The only concern was I cannot hear the voice on the speaker. I can hear ut from my Iphone but not on the product. Volume is High and still cannot hear it on the attached speaker. **Developer response:** Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We recommend downloading the newly version of application we developed. Here's the link: bit.ly/poliglu-new-app-ios ### 5/5 — Muy buen. Producto *2022-09-02, version 1.0.2* Exelente ### 5/5 — Translating to the screen *2022-02-13, version 1.0.2* When translating it cuts off the words printing on the screen so you are not able to read the entire translation. Also having trouble with the translation from English to Arabic **Developer response:** I apologize for the inconvenience. Please note that we have new updated app that you can download here: bit.ly/poliglu-new-app-ios ### 5/5 — Translator Device *2021-12-05, version 1.0.2* For a baby boomer such as myself, the device is very user friendly, just involves practice to become familiar. Clarity of translation is superb!! **Developer response:** Thank you for your feedback! We're glad to hear that you find the device user-friendly and appreciate the clarity of the translation. We understand that it may take some time to become familiar with the device, but we're here to help if you have any questions or need assistance. Just wanted to let you know that we have newly developed app that you can download here: bit.ly/poliglu-new-app-ios ### 4/5 — App is (no longer) trash. Now it works great! *2024-05-23* EDIT: after some time I received a response from the developer. The new app works!! This is what I wanted when I bought the Poliglu device. I have yet to use it in my travels since we returned from France 2 weeks ago but I anticipate it will be helpful. Thanks for listening! Like others, the Poliglu app will not load on my iPhone 14 Pro. I downloaded the MUAMA app and it does connect but the volume controls are useless and the translation is barely audible. This needs a fix! **Developer response:** We apologize for the inconvenience you are experiencing with the Poliglu app on your iPhone 14 Pro. Our team is aware of this issue and was fixed the issue. You can download the new updated version of app here: bit.ly/poliglu-new-app-ios ### 4/5 — Good Translator *2023-02-04, version 1.0.2* The Poliglu translator is a good device. However, there are times when the device doesn’t pick up exactly what you are saying. Lastly, it is almost impossible to slip in the neck chain. **Developer response:** Just wanted to share some exciting news with you - our team has been hard at work improving our app to make it even better for you! We've listened to your feedback and have made some great enhancements. You can check out the updated version by clicking on this link: bit.ly/poliglu-new-app-ios. We hope you love the changes we've made. ### 3/5 — Notes to read before downloading the app: *2023-12-30* Bought for a honeymoon to Japan and Korea. Some issues/pain points we found were: 1) I’m on the IPhone 15. As of writing this the app only works when the phone is in the “low power mode”. Otherwise it will stay on the loading screen indefinitely. Only found out by mistake when my phone was low and I tried the app. Hopefully that’ll get fixed. 2) The translation sometimes doesn’t catch what you say exactly right. However they also added a keyboard so that you can type the message to them as well slower but a good second option. 3) Wish you didn’t have to keep the app open while using it. It kinda defeats the purpose of having the extra device with you at all If you can do everything on the phone as well. For the three reasons above I’m giving it 3 stars. Will come back and edit this if the issues get fixed. Other than those issues the app and device work well and tried it with my Spanish speaking wife and it works very well. Hope this helps. **Developer response:** We apologize for any inconvenience this issue has caused. Our development team was already fixed the issue and developed a newly improve app. Here's the link to download: bit.ly/poliglu-new-app-ios ### 2/5 — False Advertisement *2024-05-03* Why would you sell a device that only works if the app on your phone had to be open and running? I could literally just use my cell phone with google translator etc and get the same results for free! $100 down the drain. **Developer response:** Thank you for letting us know about the issue. On a positive note, we've worked diligently to improve our app for a better user experience and have released a new version. Check out the upgraded app by clicking this link: bit.ly/poliglu-new-app-ios --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*