# Polk Connect — user reviews > 119 indexed App Store user reviews of Polk Connect by Polk Audio, rated 1.40/5 from 356 ratings. - Source: https://appshunter.io/ios/app/polk-connect/id1339102689/reviews - App overview in markdown: https://appshunter.io/ios/app/polk-connect/id1339102689.md - Rating breakdown: 5★ 20 · 4★ 9 · 3★ 9 · 2★ 6 · 1★ 312 ## What do users think of Polk Connect? Overall sentiment: negative **Pros** - 👍 Easy to connect - 🚀 Quick setup - 💡 Needs WiFi skills **Cons** - 🐛 Connectivity issues - 🐛 App crashes frequently - 🐛 Buggy and unreliable - 🐛 Doesn't work as expected - 🐛 Useless app - 🐛 Terrible app - 🐛 Doesn't support all features **Commonly reported bugs** - Can't connect to WiFi - Login/registration issues - Frequent disconnects - App crashes on launch **Most requested features** - Update the app - Improve Alexa integration - Add volume control in app - Support more devices ## Newest reviews (19 of 119) ### 1/5 — Who owns this company *2025-06-11, version 1.540.40* App is a waste of space in the internet on the App Store. Buggy, doesn’t work. Does the company even care anymore? ### 1/5 — Worst app ever *2025-04-19, version 1.540.40* Polk connect is a joke ### 1/5 — Waste of money *2025-02-17, version 1.540.40* This app required location, WiFi, network access, and is useless even if you give it those permissions. I’ll never ever purchase anything from Polk again. ### 1/5 — Polk clearly can’t be bothered *2024-12-27, version 1.540.40* I’ll be returning my Polk soundbar for a Yamaha one - they actually provide a functional app, whereas Polk has been telling their customers to f off for the 5 years since they last updated the app. Never was able to sign in, and then it just crashed over and over. ### 1/5 — Doesn’t work *2024-12-25, version 1.540.40* Downloaded and couldn’t create an account or use app ### 1/5 — Trash *2024-08-04, version 1.540.40* All these one stars and no resolution to fix anything. Applause to you guys! ### 1/5 — Complete trash *2024-05-01, version 1.540.40* This app can't even function long enough to setup a soundbar and subwoofer. I've already decided and re-downloaded the app 5 times and factory reset the speaker just as many. This app crashed EVERY SINGLE TIME I get to the point of adding it to my wifi network. COMPLETE GARBAGE!!!!!! I will never waste money on a polk audio product again. Hopefully ya'll read the reviews before buying these products because you'll never get them set up. ### 1/5 — Useless *2024-02-17, version 1.540.40* App won’t connect to wifi or the bar - utter junk! ### 1/5 — ?? *2024-01-25, version 1.540.40* Is Polk using 5th graders for this app??. You should be ashamed of yourselves. Going back to the store tomorrow. What a joke this setup has been. ### 1/5 — This app is a scam! *2024-01-02, version 1.540.40* Completely a waste of time, will fill your emails full of spam.. DO not create an account ### 1/5 — App Crashes Making Sound Bar Useless *2023-11-25, version 1.540.40* This app crashes every time you go to connect to the sound bar wifi. Making the sound bar and all unable to set up the device. This renders the device useless. ### 1/5 — This app just doesn’t work *2023-10-29, version 1.540.40* I go through all the setup stuff and I just keep getting error codes that don’t tell me what’s wrong. Why do I need to connect to the internet just for sound to come out of a sound bar. It worked before and then one day just stopped and now I can’t set it up. Don’t get a Polk Soundbar. Get literally any other brand. ### 1/5 — What a joke *2023-10-14, version 1.540.40* Changed my router and now I can’t get my command bar the connect to my new wifi. Don’t waste your money, Sonos here I come. ### 1/5 — Trash *2023-10-10, version 1.540.40* Can we get an app that actually works for set up? I can’t even reconnect this awful speaker back to the internet because the app continuously crashes. I will never recommend Polk to anyone. It’s trash. The speaker is trash, and so is the app. ### 1/5 — Useless *2023-09-02, version 1.540.40* Deleted immediately after download. In line with the sound bar performance. Hoping app would help with connectivity issues. Much regret purchasing Polk. ### 1/5 — UPDATES *2023-09-01, version 1.540.40* UPDATE YOUR OWN APP IF YOU DONT WANT IT GONE ### 1/5 — This app is trash *2023-07-21, version 1.540.40* I don’t understand why they even made this app. ### 1/5 — Worst app on the PLANET *2023-06-30, version 1.540.40* If there is one thing I HATE about this sound bar:. It’s this f’n app. It never works. The sound bar will randomly think it hear “Alexa” when it didn’t. I HATE IT ### 1/5 — Worse than reviews *2023-05-25, version 1.540.40* Your reviewers were far to generous in their criticisms. This app was much worse than I could have possibly imagined. How hard would it be to simply download a remote control to control a Bluetooth enabled wireless device? I guess that would limit the devs from monetizing my travels in my RV where I am using my Polk Soundbar not only do you require a network connection but I can’t even connect my iPhone to the Polk audio soundbar wireless connection to even find out if the App actually has what I need to operate my audio. This will probably work fine if you are in a position to use it without any adverse conditions. But, if you have anything that could negatively impact your ability to use this app, it’s probably gonna be trash for you. Thanks for nothing Polk, wish I’d never purchased your product, but that poor decision will never be duplicated. Sincerely, Your Disappointed Customer ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2026-08-04, version 1.540.40* Worst App ever invented. It disconnects automatically & you need to set it up again. ### 1/5 — Doesn’t work *2026-07-25, version 1.540.40* I simply tried to sign up after downloading and create an account but it doesn’t let me. It kept spinning .. tried with different emails and no luck. Seems like a broken app. ### 1/5 — Worst of the worst. *2026-04-08, version 1.540.40* Can’t believe Polk audio makes the app like this. The worst soundbar app ever seen before. ### 1/5 — App no longer able to connect *2026-03-15, version 1.540.40* Connection disconnected to my Polk Audio Soundbar then not able to reconnect at all ### 1/5 — Completely useless app *2025-12-01, version 1.540.40* This app is the biggest pos !!! Never and I mean never works. The soundbar sounds great when it’s working but the app is a s… ### 1/5 — LoveBaton *2025-10-16, version 1.540.40* I’m tech savvy and I couldn’t get this app or soundbar (Polk Command) to function after trying several times and jumping through all the hoops for more than 2 hours. The App hasn’t been updated in 5 yrs, they’ve obviously abandoned scrapped and used what was left of that band wagon for fire wood. ### 1/5 — Junk *2025-09-27, version 1.540.40* App does not connect to my wireless bar. Waste of time. I’m very tech savvy as well and this app is basically a joke. ### 1/5 — Wish I could give it a zero *2025-09-24, version 1.540.40* This app is such a disappointment. My soundbar has great sound quality but the connection with the WiFi and Alexa is the worse I have seen in the market. It constantly disconnects. Plus I have to sign into the app so frequently. ### 1/5 — Terrible *2025-09-20, version 1.540.40* Does not work at all. Login or registration is unresponsive. Should be pulled from apps! Useless. ### 1/5 — Absolutely junk *2025-09-06, version 1.540.40* Just doesn’t work period- 5years of poor ratings and I have to agree with all of them. If I had known that about Polk, that they obviously don’t GAF I wouldn’t have purchased their product ## Most praised reviews (10 highest-rated) ### 5/5 — My personal experience *2025-12-07, version 1.540.40* I have finished setting up my Polk sound bar and had no issues at all. The updates on the app have made it almost effortless. I will say for it to work you need to be connected to the same WiFi network. Very happy with the sound quality and will more than likely purchase Polk again. ### 5/5 — Works for the command bar *2022-03-12, version 1.540.40* Needs some wifi skills. ### 5/5 — Works fine for me. *2021-10-07, version 1.540.40* I had no issues with the sound bar or app. ### 5/5 — Easy to connect *2020-07-26, version 1.540.40* It connected in a few minutes. I had to google how to turn on my TV’s ARC but the sound bar setup flawlessly. ### 5/5 — Quick, easy and works! *2020-02-22, version 1.540.40* Took five minutes. App walks you through step by step. Works pretty good. ### 4/5 — Easy! *2020-05-31, version 1.540.40* I’m not sure why so many poor reviews, I’m NOT what you would consider “tech savvy” and I breezed through setup. Couldn’t have been simpler or more straightforward ### 4/5 — Works fine for me *2019-12-27, version 1.540.40* Not sure what the other reviewers experienced, but I had only one minor glitch using the app to connect to my sound bar. The app hung the first time at the language step, so I pulled the power on the bar, reset the app. When I restarted it, the bar was listed so I connected it to my Spotify and Amazon accounts. Easy roast. Done in 5 min. ### 4/5 — Good app *2019-01-03* The Polk product you are connecting may need an update before you can get everything to work properly. Other than that it works well. ### 3/5 — Give me volume control!!!! *2019-09-25, version 1.517.12* Seems to be ok, helps setting the bar up... I’d like to be able to control the volume from my phone/app... get it done team! ### 3/5 — Need appple music support through alexa *2018-12-20, version 1.495.0* It's great to be able to use an Alexa to control sound on TV. The bass Mosdes are neat and the sound is fantastic. I wish they would add support for playing Apple music through Alexa. It would be a impressive and useful feature. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*