# Pollo Campero, USA — user reviews > 143 indexed App Store user reviews of Pollo Campero, USA by Pollo Campero USA, rated 4.40/5 from 718 ratings. - Source: https://appshunter.io/ios/app/pollo-campero-usa/id1437519388/reviews - App overview in markdown: https://appshunter.io/ios/app/pollo-campero-usa/id1437519388.md - Rating breakdown: 5★ 569 · 4★ 31 · 3★ 17 · 2★ 11 · 1★ 90 ## What do users think of Pollo Campero, USA? Overall sentiment: mixed **Pros** - 👍 Excellent customer service - 🍽️ Delicious and flavorful chicken - 🏆 Best chicken in the city - ✨ Consistently great experience **Cons** - 🐛 Buggy app with frequent issues - 💰 Unexpected service fees - 🤔 Rewards/coupons not working as expected - 🕰️ Inaccurate order preparation times **Commonly reported bugs** - App crashes or fails to load - Order issues like missing items or incorrect orders - Rewards not properly applied or tracked - Compatibility problems on certain devices **Most requested features** - Add more location options - Improve order editing and cancellation flow - Integrate mobile payment options like Apple Pay - Provide more transparency on rewards program ## Newest reviews (16 of 143) ### 5/5 — Good Food and Service *2026-06-07, version 3.0* Profesional workers and excellent food ### 5/5 — Comida sabrosa *2026-06-06, version 3.0* Es una comida variada y muy rica ### 5/5 — Love it here! *2026-06-05, version 3.0* Food is always delicious and the service is amazing ### 5/5 — Freddie 5.0 *2026-06-04, version 3.0* Absolutely delicious ### 3/5 — Way overcooked or refried. *2026-06-04, version 3.0* Bought my first Pollo Campero and I was very disappointed when I open the box it was totally overcooked like it had been refried or left way too long in the in the pot and also it was very very greasy to the point of dripping grease so it seems to me like it was actually refried and leftover refried. Do you have the chicken nuggets were Crunch with no no no humidity in it the chicken self was very very dry and over. Salty ### 5/5 — Pollo *2026-06-02, version 3.0* Awesome ### 5/5 — Excelente *2026-05-31, version 3.0* Excelente ### 5/5 — THANK YOU 150 *2026-05-23, version 3.0* Tried this place in Victorville today… and let me tell you the food is delicious 😋 and fresh and satisfying.🙌💓👍 The girl at the drive thru was friendly and kind and did it all with a SMILE😍🫵… Thank you Pollo Campero#150 ### 4/5 — Coupon *2026-05-07, version 3.0* Nesecitamos cupones para llevar o comer en el restaurante ### 5/5 — Pulir *2026-04-28, version 3.0* Anules ### 5/5 — Amo *2026-04-11, version 3.0* El mejor pollo del mundo ### 5/5 — Good *2026-04-05, version 3.0* Ok ### 5/5 — Best Pollo *2026-03-31, version 3.0* Everyone that works here are so wonderful especially the lady at the drive through right now…. ### 5/5 — Best chicken out there! *2026-03-16, version 3.0* I discovered Pollo Campero driving home from Advanced Auto. Gave it a try & the chicken (I had roasted) hands down beats KFC, Chick-Filet & any restaurant. How I never heard of this chain, I don’t know but now it’s my Sunday dinners ### 5/5 — Today *2026-03-16, version 3.0* Service is always good but they need to space out the breaks. It’s very busy and two or three people are on break. So many upset people today. But they are good with being nice. They need assistance fast! Thank you ### 5/5 — La Atención Vale Mucho *2026-03-14, version 3.0* Gracias ## Most critical reviews (10 lowest-rated) ### 1/5 — Stealing receipts bar code for them to redeem the points *2026-07-12, version 3.0* This is the third time I’ve come to this Campero and they haven’t given me my receipt. Today, they told me their app wasn’t working, which is why they couldn’t give me the receipt. I asked them to try scanning it with my app, and, surprise, it worked. Also, at 9:35 p.m., they had already closed the drink dispenser and were only taking to-go orders, even though they’re supposed to close at 10:00 p.m. ### 1/5 — comida fria y el pollo nomas no *2026-05-05, version 3.0* frijoles: comida fria y el pollo duro . parece re re refrito q queda seco ### 1/5 — Buggy *2026-05-01, version 3.0* If you give me promos for items not on the menu, it's not much of a promo is it App itself is very buggy and very counterintuitive. Half the time it cannot apply promos, claims I have no internet connection.. ### 1/5 — Long wait *2026-03-09, version 3.0* We had to wait 40 mins to get our food after the lady said 20 mins. When we got home kids were asleep. ### 1/5 — Buggy *2025-10-20, version 3.0* App itself is very buggy and very counterintuitive. Half the time it cannot apply promos, claims I have no internet connection.. ### 1/5 — Doesnt even allow you to use banked rewards *2025-09-22, version 3.0* When i try to order, It says error validating basket. So this app is basically now useless. ### 1/5 — app doesn't load *2025-08-07, version 3.0* app doesn't load. ordered in person at the store. not a big deal but why have an app that doesn't work ### 1/5 — Worst app I’ve use in a while *2025-07-04* Ordered from a store 10 minutes from my house. It sent the order to a store an hour away. And the delivery time continued to get pushed back. Never received the food. Wasted my time. If I could leave zero stars I would. The food is good though ### 1/5 — Might as well call *2025-06-06* The app doesn’t let me put a order through saying that I need to call the store to place my order . Then why does this app exist? It’s the convenience of ordering your order and at your own pace why the food apps are made. No reason to download this app ### 1/5 — No Refund Option *2025-04-14, version 2.7* There is no option for refunds. I had missing items in my order and I gave a tip on top of that. This was a delivery service. If you want to risk wasting you money, you should buy from this restaurant chain. ## Most praised reviews (10 highest-rated) ### 5/5 — Yummy!! *2026-07-10, version 3.0* This place is so goood. I get the fried. I moved to Georgia from Texas and have been missing it sooo much! ❤️ ### 5/5 — Excellent food and service *2026-07-09, version 3.0* I went through the drive-through and receive my food, hot and flavorful. ### 5/5 — Raising Cane’s who? *2026-07-07, version 3.0* I don’t wish any bad luck for Raising Cane’s, but they’re situated between Pollo Campero and Chick-Fil-A, both offering better food and options. Yesterday was our first visit to Pollo Campero. Service and food were very good. When dining in your food is delivered to your table on plates and not in/on cardboard or styrofoam. For us, Pollo Campero is a step up from Chick-fil-A and nothing Raising Cane’s offers is tempting, but you do you. ### 5/5 — Good service and good food *2026-06-30, version 3.0* This location has best fried chicken and best customer service ### 5/5 — Good service *2026-06-29, version 3.0* Great Service delicious food ### 5/5 — Best Chicken *2026-06-26, version 3.0* The best chicken ever. The grilled is my top favorite. Very accommodating and clean. ### 5/5 — Great food *2026-06-17, version 3.0* We’re the food is always cooked fresh and hot ### 5/5 — Lo rico siempre rico *2026-06-14, version 3.0* El más rico pollo q yo he comido ### 5/5 — Graduación *2026-06-11, version 3.0* Excellent work thank you for the help from all the team at pollo campero ### 5/5 — El mejor *2026-06-09, version 3.0* Me encanta la frescura de la comida --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*