# Pollo Tropical — Order! Enjoy! Get Rewarded!

> Order Caribbean-inspired food for pickup or delivery and earn rewards. (iPhone/iPad app by Fiesta Restaurant Group, Inc.)

- Source: https://appshunter.io/ios/app/pollo-tropical/id825100357 (this page in markdown: same URL + `.md`)
- Developer: [Fiesta Restaurant Group, Inc](https://appshunter.io/developer/541245284)
- Category: Food & Drink, Lifestyle
- Price: Free
- Rating: 4.81/5 from 42,652 App Store ratings · 308 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 142 MB
- Languages: English
- Released: 2014-03-01
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/pollo-tropical/id825100357/reviews.md

## What is Pollo Tropical?

Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!

Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.

KEY FEATURES
• Search for locations near you by zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up or delivery.
• Save your favorite orders for quick re-ordering.
• Get notifications from us announcing new menu items, special events, and more!

## Key features

- Browse menu
- Place pickup orders
- Place delivery orders
- Join loyalty program
- Save favorite orders
- Find nearby locations

## What do users think of Pollo Tropical?

Overall sentiment: negative

**Pros**

- 🍔 Delicious food
- 👍 Friendly staff
- 🚀 Easy mobile ordering

**Cons**

- 🐛 Incomplete or incorrect orders
- 🕰️ Long wait times
- 🤖 Unresponsive customer service
- 📍 Inconsistent store operations
- 🤔 Confusing app features

**Commonly reported bugs**

- App login and account issues
- Unreliable order processing
- Inconsistent app behavior across devices

**Most requested features**

- Ability to edit orders
- Better order tracking and status updates
- Improved rewards program integration
- More customization options

## Recent user reviews (10 of 308)

All indexed reviews: https://appshunter.io/ios/app/pollo-tropical/id825100357/reviews.md

### 1/5 — App not good

*2026-08-17, version 26.5.2026050801*

You for get to scam ur app and u lose out on points

### 2/5 — Good food - bad Togo people

*2026-08-17, version 26.5.2026050801*

Constantly leaving the sauces out of the bag even the ones I paid for. I keep thinking they will get it right one day but nope. They owe me $30 in sauce. It’s a pain when you get the order and no sauce. The sauce makes the meal

### 1/5 — Horrible Management!!!

*2026-08-14, version 26.5.2026050801*

Order via App. 30mins. Before pick up. Upon arrival to the window clerk was very nice. Gave me the bag and I noticed one order instead of two. I asked him, (*) spoke to the manager and apologized and asked me to park and go to the lobby and talk to the manager. I told (*) I can wait for them to add the order. Manager said no. Note: My debit card was already fully charged. I told them it is okay. Never mind.  I hot home and decided to order my meal again via delivery. They charged my card in the App. again and I never received my meal. What a horrible experience this location have. The management is Terrible! Beyond Terrible. The staff is Excellent! Get rid of Management exercise “Great Service” instead of ownership being greedy and don’t see the reality of the business and take advantage of the “Brand” (which is Excellent by the way. I their other locations). Stay away from this location. Bad! Took my money and kept quiet! Not good! Poor location. And
By the way: Impossible for this location to have a rating of 4.8 ( crooked rating).

### 3/5 — So far so good

*2026-08-13, version 26.5.2026050801*

So far my pollo tropical is been good the only thing is i always have the smallest piece of chicken

### 1/5 — Food/restaurant review

*2026-08-10, version 26.5.2026050801*

There were cashiers greeting and doing mobile orders, I placed my order at 17:27 and it wasn’t even prepared until after 17:50. The female cashier kept taking everyone else’s order but mine and I wasn’t sure why so then I proceeded to wait in line for the male cashier and when I was up next he walked away from the register! I received my mobile order 18:07, the large beans were filled halfway and the rice was cold and hard along with the chicken. I didn’t give attitude nor was I disrespectful towards any of the employees for this kind of service.  And I didn’t receive any sauces so when I asked they said they’d have to make more when two other people received theirs as I walked away. The address with the terrible service is;

Address:18390 SW 137 Avenue, Miami 33177

### 1/5 — needs a cancel button!!

*2026-08-09, version 26.5.2026050801*

Careful when you order because if you make any tiny mistake there is no option to cancel or get your money back, or even to speak to a human being. The worst

### 1/5 — Love Pollo/hate the app

*2026-08-09, version 26.5.2026050801*

There are many things bad about the app, but the first being the user experience the entire app is just not user-friendly. The rewards section is terrible “rewards” not good and hard to quantify and the worst worst worst thing about the app is that nine times out of 10 times store employees aren’t even able to scan the code so you can’t get credit they need to change the barcode or something because at every locations the stores have trouble scanning it.

### 1/5 — No priority

*2026-08-07, version 26.5.2026050801*

Almost every time I order on the app the timing takes 3x as long. Uber Eats get there food, people coming in and ordering get there food faster…. I am here writing this review still waiting to receive my order that I placed about an hour ago.

### 1/5 — cant cancel

*2026-08-04, version 26.5.2026050801*

cant cancel order if you make a mistake or order to the wrong restaurant. ridiculous

### 1/5 — Rude drive thru employees

*2026-08-03, version 26.5.2026050801*

Ordered on the app, arrived at designated time, told I had to wait another 10 minutes with an attitude. Said I needed to come in and wait I couldn’t tie up the drive thru. So because I preordered and prepaid I get rudely shoved to the back of the line so people using the drive thru can get served first.  Boca Raton location on Federal north of Glades.

## Frequently asked questions about Pollo Tropical

### What can I do with the Pollo Tropical app?

The app allows you to browse the full menu, place orders for in-store pickup or delivery, and join the MyPollo! rewards program. You can also find nearby locations, save your favorite orders for quick reordering, and receive notifications about new items and events.

### How do I earn rewards?

You can earn rewards by signing up for the MyPollo! loyalty program through the app. After your first purchase, you'll receive a free TropiChop® bowl. You'll continue to earn points on subsequent orders that can be redeemed for various rewards.

### Can I order without signing up?

Yes, you can order as a guest through the app. However, signing up for MyPollo! is required to earn rewards, receive exclusive offers, and save your favorite orders for faster checkout in the future.

### Is the app free to download?

Yes, the app is free to download. While the app itself is free, you will be making purchases for food and drinks through the app, and there may be ads displayed within the application.

### What kind of food can I order?

The app features the full menu of Pollo Tropical, which offers Caribbean-inspired cuisine. You can browse all available dishes, including their signature TropiChop® bowls, and discover new menu items.

## Version history (last 5 releases)

### 26.5.2026050801 — 2026-05-15

We’ve introduced minor enhancements, bug fixes, and performance improvements.

### 25.14.2025111301 — 2025-11-13

We have introduced changes to improve the mobile experience for all devices running the latest OS version.

### 25.12.2025090401 — 2025-09-04

We have introduced changes to improve the mobile experience for all devices running the latest OS version.

### 25.5.2025051601 — 2025-05-19

We’ve introduced minor enhancements and performance improvements.

### 24.12.2024091603 — 2024-10-07

We've added new features we think you'll like including:
- Improved online ordering experience
- Enhanced promo experience
- Easier navigation

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*