# Poly Casino — user reviews > 95 indexed App Store user reviews of Poly Casino by Epoch Forge Inc., rated 4.10/5 from 336 ratings. - Source: https://appshunter.io/ios/app/poly-casino/id6758005104/reviews - App overview in markdown: https://appshunter.io/ios/app/poly-casino/id6758005104.md - Rating breakdown: 5★ 245 · 4★ 11 · 3★ 9 · 2★ 5 · 1★ 66 ## Newest reviews (10 of 95) ### 3/5 — Help me *2026-07-21* I downloaded poly casino last night after seeing it advertised on the tv I played I won and it said it will be three hours for me to receive my payment I am still on pending and it’s 12:21pm and I still haven’t received the payment, I need my money I wouldn’t have played if I knew this would happened **Developer response:** Hello, we sincerely apologise for the wait on your redemption – we know it's not ideal. While valid orders usually process quickly, our legal obligations require every redemption to go through third‑party regulatory checks, including anti‑money laundering reviews, to keep the platform secure. These steps can sometimes cause delays, and we're actively working with the relevant authorities to reduce the time. You can always check your order status on the in‑game redemption page. If you have any questions or your order is taking longer than expected, please have your User ID and a screenshot of your store review ready, then contact us via either channel: in‑game customer service – send the keyword "store review" along with your ID and screenshot; or email from your registered email address to PolyCasinoServiceTeam@outlook.com, including the same three items. That keyword helps our technical team classify your ticket and locate your account quickly. We'll reply within 48 hours and assign a dedicated assistant to resolve your specific case. We're always improving based on player suggestions and adding more benefits. Thank you for your patience and support. ### 5/5 — 10 Deposit *2026-07-02, version 1.0.1* won super win on second spin playing .40sc, 30.00 ### 1/5 — Beware *2026-07-01, version 1.0.1* Absolutely horrible, if you like losing money play this app, bonus doesn’t exist ### 1/5 — HORRIBLE *2026-06-29, version 1.0.1* Been trying to get my money for FIVE days and it keeps getting canceled. And of course horrible near non existent customer service. Reporting this app for fraud immediately. ### 1/5 — Not a total scam *2026-06-27* I won $1000. PayPal redemption was advertised to take less than 8 hours. 2 days later, my redemption failed due to “identity error”. Prior to this I noticed the long pending time, and emailed support to no avail. I read several reviews describing this issue before downloading but decided to take a chance. All in all I’m out $15 but this should not be taken lightly. Please beware of this scam. I will update my review if I successfully get my $1000. Update still trying to get my $1000. Not a single response from support thus far. Update update I got my money after the 5th redemption attempt (36+ hr after the first) and 10th time reaching out to support (with no response ever received) so it seems as though this app isn’t a total scam because I did get my money.. but you REALLY have to hassle them for it. Don’t recommend unless you have time to waste on silly nonsense trying to get paid **Developer response:** Dear user, thanks for your feedback. When you redeem rewards legally and within the applicable user agreement, your order is typically processed very quickly. However, as a legally compliant game, all reward redemptions must undergo a series of third-party regulatory reviews, including those for anti-money laundering, to prevent abuse. We deeply apologize for the delay in your redemption order. We will do our best to work closely with the relevant authorities to shorten the processing time. You can also track the progress of your order on the in-game redemption page. If you have any questions about your order, or if your order is taking longer than expected, please try reaching out to our support team through the following methods: 1. In-game customer service: Send a message to customer service with the keyword "store review", along with your User ID and a screenshot of your store review. We will get in touch with you as soon as possible. 2. Email support: Please contact us via the support email at PolyCasinoServiceTeam@outlook.com, along with your User ID and a screenshot of your store review, using your registered email address (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We will review and respond within 48 hours, and we will have an assistant to solve your problem specifically. At the same time, we will continue to improve the game's quality based on user suggestions and strive to provide users with more benefits. Thank you for your feedback and support. ### 1/5 — Don’t waste your money *2026-06-27, version 1.0.1* The games don’t pay anything at all ### 2/5 — Not great *2026-06-26, version 1.0.1* It doesn’t seem like the rtp is the same as other apps and they don’t have nearly as any games. Plus you don’t get the free sc as seen in the ad. I think I got $.20 lol. The games just eat up your money with no return. Disappointing. ### 1/5 — Sketchy *2026-06-25* First redemption of $100 went through immediately. Second redemption of $2000 kept giving me errors. Different agents had different theories. One even said try to withdraw less. So i tried with $500. Nothing happening for hours. Then i realized maybe changing my withdrawal method can help. So i ask the rep to cancel the pending withdrawal then submit it to withdraw to my paypal. Goes in within minutes. Now i try to put a thousand for redemption, been stuck on review for 24 hrs and i kept asking them after the first couple hrs to cancel the redemption i’ll use another method or just waste it if nothing cant be done. They said no they cant cancel pending withdrawals. When the previous agent just did it for me before. Its a lot of lying. I mean they pay out something but maybe they dont really have enough to pay everyone. I played on many online slots. I guess i had my guard down with them. **Developer response:** Dear user, sorry for the inconvenience. Your order may be failed due to an anti-money laundering review, possibly due to an issue with your account. If you violate the user agreement, your order may not be successful. If you encounter any issues, please try reaching out to our support team through the following methods: 1. In-game customer service: Send a message to customer service with the keyword "store review", along with your User ID and a screenshot of your store review. We will get in touch with you as soon as possible. 2. Email support: Please contact us via the support email at PolyCasinoServiceTeam@outlook.com, along with your User ID and a screenshot of your store review, using your registered email address (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). We will review and respond within 48 hours, and we will have an assistant to solve your problem specifically. At the same time, we will continue to improve the game's quality based on user suggestions and strive to provide users with more benefits. Thank you for your feedback and support. ### 5/5 — FINALLY *2026-06-25, version 1.0.1* I finally found a good game that actually pays and actually wins a lot ### 4/5 — Not bad *2026-06-24* I’ve had this app downloaded for a while maybe a few months and barely now winning some actual games ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t redeem *2026-07-18* I will rate this a lot higher if I was able to redeem my winnings, I’ve tried on four different occasions with the error message identity error I passed all the verification. I did everything that I was supposed to do, but yet I still cannot redeem my winnings. Is this casino legit I would say currently no it is not because I cannot redeem. **Developer response:** Hello! Thank you for your message, and we apologize for any inconvenience. Based on your description, the reason you are unable to proceed with the redemption process is that there is an issue with your KYC verification. Please note that in accordance with relevant laws and regulations, and to ensure the security of all players' identity information, our game requires KYC verification to be completed before any redemption can be processed. However, we are unable to pinpoint exactly which step of your KYC verification has encountered a problem here. Please contact our customer service team for targeted assistance: 1.In‑game customer service: Send a message with the keyword “store review”, your User ID, and a screenshot of your store review. 2.Email support: Write to PolyCasinoServiceTeam@outlook.com using your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to a high volume of inquiries, we will respond within 48 hours. Thank you for your feedback and support. ### 1/5 — So. ***Update*** *2026-07-16* Where is my 20 dollar sign on bonus. You guys and your ai commercials that look like the intro to a bad porn **update** Hey there developer, Thank you for your feedback and for taking the time to address my concerns. I sincerely appreciate the clarification provided regarding the advertisements and sign-on bonus. I understand that from your perspective, every benefit featured in the ads can be obtained through simple in-game tasks. However, as a player, the experience has not aligned with the advertised expectations, particularly with the $20 sign-on bonus and the nature of the promotional content. Your input is valuable to me as well. I kindly request that the development team review the specific issues raised with the sign-on bonus delivery and the style of the AI commercials. If I continue to encounter these discrepancies, I will follow the recommended steps and reach out via in-game support with the keyword “store review” along with the necessary details. Thank you for your understanding and for your efforts in optimizing the player experience. I look forward to a prompt resolution. Unfortunately this does not change the star status of your fake game and will remain a one start. If there were an option for negative stars you would be down in the high hundreds **Developer response:** Hey there, Thank you for your feedback, and we sincerely apologize for any confusion caused by our advertisements. We understand that from your perspective, some ad content may seem exaggerated; however, it is not false advertising. Every benefit featured in our ads can be obtained through simple in‑game tasks that do not require any purchase. Additionally, your input is valuable to us—we will collect it and pass it along to our game development team for further optimization. If you continue to encounter misleading ads, please don’t hesitate to contact our support team using the following methods: 1.In‑game customer service: Send a message with the keyword “store review”, along with your User ID and a screenshot of your store review. 2.Email support: Contact PolyCasinoServiceTeam@outlook.com from your registered email address, and include your User ID and a screenshot of your store review (be sure to use the email you used to register your game account and this keyword is only used for classifying and tagging customer service tickets, so that our technical team can precisely identify the user accounts affected by a specific bug). Due to the high volume of inquiries, we will reply within 48 hours. A dedicated team will be assigned to resolve your issue promptly. Thank you for your understanding and continued support. ### 1/5 — Withdraw *2026-07-16, version 1.0.1* I deposited my own money and won $5,000. I submitted my withdraw and it was supposed to be paid out in less than 3 hours and it was not! I have attempted to use the chat feature but you can’t chat with a live person! I have emailed and get no response!! It seems as if Ive been scammed! ### 1/5 — Hope *2026-07-15, version 1.0.1* Hope to collect my winnings . For over a week I get the same BS answer. To contact support & of course some stupid AI. " $2500.00 in winnings " * yes I would to update my to 0 stars. Why put up to $5000.00 can't redeem ?? That's a load of Bull- I put through to my 400,000 followers & what they about you and your counter in crime Royale Casino . ### 1/5 — Fake *2026-07-14, version 1.0.1* This is a fake game all they want you to do is buy coins packs you do not get the $20.00 first time bonus that it advertised and when ask to delete my account now the system is down no STARS ### 1/5 — Scam me out of my winnings… *2026-07-13, version 1.0.1* My $500 withdrawal is in “review”. They claim different things one being tech difficulties then telling me to wait 3 days. ### 1/5 — Redeem *2026-07-12, version 1.0.1* Takes money out of account for redeem but you never get it ### 1/5 — Scam do not use. *2026-07-11, version 1.0.1* So I uploaded about 300$ and ended up winning about 1900$ which is awesome. Besides the fact it will not let me withdrawal the money. I’ve tried PayPal debit card and bank and nothing works. You cannot speak to human customer support. My account is KYC verified aswell as all other verification not to mention I’m a regular user of other websites and have never had a issue “Lonestar” “Chanced” ECT This is 100% a scam and you will not receive your money! ### 1/5 — Better odds playing at a real casino *2026-07-08, version 1.0.1* Your first 20 goes faster than it would at a real casino! Don't waste your money or your time. It's not fun if you're not winning at all!! ### 1/5 — Don’t even waste your time *2026-07-01, version 1.0.1* I won $51 and once I tried to redeem my winnings it said it “failed due to a verification issue” and they kept giving me the run around telling me to deposit more money to verify and I did and they STILL haven’t given my $51 dollars back. They are a joke ## Most praised reviews (10 highest-rated) ### 5/5 — Pretty decent *2026-07-21* Pretty decent app, won 1,000 dollars had some issues withdrawing the full amount but was able to get it resolved, not much games but has a few decent ones. Withdrawals are sometimes within minutes to a couple hours so that’s pretty good. Overall good app! ### 5/5 — Fantastic spins and wins *2026-07-20* I seriously couldn’t be more satisfied with an online Casino all the other claim this and that Poly Casino is by far probably the best. Daily rewards to claim and actual jackpots!!! Could get rid of the little bit of delay it has switching menus but other than that it’s all I play ### 5/5 — Loving it! *2026-07-16* This online casino is legit and trust me they really pay out. They have fast payouts and an easy redemption process. Smooth interface that’s easy to navigate. The RTP is on point. No doubt this is my fav go to app for online casinos and I’d recommend to all my friends and family! Thanks for the awesome experience so far Poly, your the best out there in my book 💯❤️💯 Now excuse me while I go hit it big! 💰🤑💲💶💶💶 ### 5/5 — The Real Deal game *2026-07-13, version 1.0.1* I love that this game lets you redeem money after you won over five dollars. This game is a real deal. ### 5/5 — Perfect *2026-07-12, version 1.0.1* Awsome the best so far ### 5/5 — Love this app *2026-07-12* It’s an amazing app, i recommend it to anyone who wants to win cash and and redeem quickly. Highly recommend ### 5/5 — Poly is Great *2026-07-07, version 1.0.1* No complaints and pays out fast! ### 5/5 — amazing app *2026-07-05, version 1.0.1* great wins ### 5/5 — Love it *2026-07-03, version 1.0.1* Fast cash out ### 5/5 — First time playing *2026-07-02, version 1.0.1* It seem to be fun, the winning was sporadic --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*