# Polycom RealPresence Mobile HD — user reviews > 47 indexed App Store user reviews of Polycom RealPresence Mobile HD by Polycom, rated 1.80/5 from 26 ratings. - Source: https://appshunter.io/ios/app/polycom-realpresence-mobile-hd/id465412616/reviews - App overview in markdown: https://appshunter.io/ios/app/polycom-realpresence-mobile-hd/id465412616.md - Rating breakdown: 5★ 3 · 4★ 2 · 3★ 1 · 2★ 2 · 1★ 18 ## Newest reviews (14 of 47) ### 2/5 — Voice but no video *2021-02-26* This app was working fine for me until recently .. i get voice the far site can see me and hear me .. but i cannot see nor hear them .. any suggestions? Is there going to be a fix for this .. IPAD IOS 14.4 ### 2/5 — Stopped working for me with 3.8 *2017-09-20, version v3.8* I was happily using the app until 3.8 was installed then both ipad and iphone versions broke. I have had to use an adndroid device to get back to work. The 'Report a Problem' link doesn't take me somewhere I can raise a ticket, send a mail or leave a message. ### 4/5 — Works well *2016-01-28, version v3.5* Cannot download latest update? Try deleting the old one fully. Thanks ### 4/5 — Simple and easy to use *2014-10-30, version 3.2.1* What is great about the Polycom RealPresence app is that is just works! It is simple to join a meeting, view HD video, and see/share content. No fancy bells and whistles to complicate the user experience! ### 2/5 — Battery drain *2014-07-09, version 3.2* This app is a shocker when it comes to battery consumption. I have used skype or face time for over an hour at times only to drop 30-50%. This app went from 98% to 10% battery in 70 minutes on ipad air. I am sure the issue is more software related than hardware. ### 3/5 — When it works, its the best *2014-01-11, version 3.1* I often have problems dialing into my companies bridge. It connects and my colleagues can see and hear me, but I can neither see or hear them. If I hang up and try again it will often eventually work. I have taken to calling the bridge 5 or more minutes early just so I can dial/re-dial until I hear the "you are the first caller", then I know I am good. I don't know whether it is an app problem or not. With each update I hope it gets better. When it does work it beatiful. ### 1/5 — Great until the recent update *2013-03-27, version 2.2* I've used the app for a while. It was working great until the recent update. After the update we suffer severe packet loss and dropped calls. This happens with different iPads (2 and 3), and strong wireless coverage. Please troubleshoot and resolve. I relied heavily on it until now. I'll be happy to change it to 5 stars once the issue is resolved. ### 4/5 — Good quality both voice and video *2012-10-26* This app works seamlessly and integrated with our organization video conferencing system. Thanks for the app... Good quality on both video and voice... ### 3/5 — No return video *2012-09-25* Downloaded latest version 1.3.2 to my iPhone 5. Over wireless network everything works. Using AT&T LTE network only could send audio and video to receive site. Could not receive video. Even logged in with CMA account and still could not receive video. Hope Polycom can resolve this with an update. ### 1/5 — Not working with ios6 *2012-09-21, version 1.3.1* Settings screen is blank and cannot add SIP or H.323 info with IOS6. Please help! ### 4/5 — Great App but FECC doesn't work *2012-08-04, version 1.3* Finally a great enterprise vc app! However Far end camera control does not work. This is a standard and should work with all VC systems including tandberg etc. Fix this and it's there! ### 2/5 — Does not work at all! *2012-06-11, version 1.2* Tested with Polycom public IP video test numbers. Black screen and no sound. ### 1/5 — Should have stayed with the old version! *2012-05-19, version 1.2* Unable to place video calls ever since I upgraded to the latest version few weeks ago! Now the app is useless as it does not allow me to place calls due to H323 gatekeeper registration error. Uninstalling! :-( ### 4/5 — Never should have upgraded! *2012-04-07* This would work in stand alone mode before simply by turning off the CMA Server option. Then you could enter you Expressway or Control info and call whoever you want without a CMA server. Now, you can only dial an endpoint directly - its useless to me now. Uninstalling - thanks for reducing its usability. ## Most critical reviews (10 lowest-rated) ### 1/5 — How did this get on my ipad? *2021-02-11* I never heard of it until I saw in Privacy settings that it was requesting and had “green dot” for all sorts of stuff that I obviously never granted because I never heard of it before & had to Google it to find out what it was. I certainly never downlaoded it myself. I will delete it as soon as I submit this review. ### 1/5 — Heart breaking *2021-02-07* Seven weeks of trying to get this app to work on a video visit with a loved one... no help from the DOC or poly com. Apple, please delete this app because there is no support for “guest” accounts. I mean the dep of corrections has the license key and they would have to surrender this to the users to in turn give it to customer support in order to help you. And you know that is never going to happen. Doc. Is of no useful help. Contact your corrupt pa gov to change the way they do video visits, This is heart breaking! ### 1/5 — BEWARE THEY ERASED THE MOST RECENT REVIEWS *2020-12-07* I don’t see my bad review I made about this app no more or the millions of other most recent reviews. I’m surprised this app even exists it’s horrible. It hangs up non stop and freezes it looks like a dated app from the 1980’s please do something about this app instead of erasing or hiding people’s reviews ### 1/5 — Review *2020-07-09* Terrible in every way. Could not get it to work. ### 1/5 — Use this if not want work *2020-04-23* Ujh ### 1/5 — Bad crash *2019-12-23* The newest update seems to have a serious bug. I can use everything just as before, but when I select the directory/phonebook icon to place a call the app crashes every time. Happens on my iPhone and iPad. Software is provisioned by a CMA. ### 1/5 — No Portrait Mode! *2019-07-11* On an iPad in landscape mode, the camera is on the side of the screen. This results in the user looking sideways into the camera, which is very awkward and distracting for the person viewing the video stream. Not offering a portrait mode on the iOS app is ridiculous. ### 1/5 — Portrait view *2018-02-27* On an IPad the landscape only is very frustrating. The camera ends up focused at the side of the user’s face. Please give us the option to chose portrait. ### 1/5 — Keeps crashing on iOS7 *2013-10-07, version 3.0* Just installed and every time I open the app it begins some form of initialising and then crashes. Using on iPad on iOS7. Please fix quickly before I'm going to uninstall. ### 1/5 — Constant freezing *2013-07-31, version 3.0* I have used previous versions of this app and really had it work well. The new version 3.0 is no longer usable as the video constantly freezes up. It even freezes when it shows an excellent connection to a network. The new updates have made this app unusable. ## Most praised reviews (10 highest-rated) ### 5/5 — Very good app for connecting to VCC network *2013-05-20, version 2.3* Very useful app for both iPad and iPhone to connect into our company's video conference network when on the road. ### 5/5 — Great quality, security, support *2013-04-16, version 2.3* Excellent app. ### 5/5 — Finally vc with iPads *2013-01-06, version 2.1* Latest version fixes makes this app great. Works great with our hdx. Go Polycom! For doing H.323 ### 5/5 — Fantastic! *2012-11-28* First off, this app "just works." I've been using it for several months now, and it is always rock solid. No trouble at all. Second, the quality is excellent. The video and audio are really great. I prefer using my iPad for conferencing now, and I use my MacBook to take notes or work on something else during the conference. Great job, Polycom! ### 5/5 — Great app! Polycom rocks! *2012-11-14, version 1.3.2* Great app! ### 5/5 — Works great! *2012-04-11* I have used this extensively from home, Starbucks, etc.... Amazed at the video and audio quality. The ability to see content from others was very useful as well. Most of my customers now have video and this allows me to stay more in touch. ### 5/5 — Great App! *2012-02-23, version 1.1* Great App just got better! Now you can share content va the iPad! Works great in Point 2 Point calls, and Multipoint Calls also! Easy to use and setup. ### 5/5 — Portable Video Conferencing *2012-02-23* RealPresence is changing the way we look at collaboration. We have used Polycom CMA Desktop with webcams, as well as our physical units, in our offices. However, the iPad application had opened many doors for us, and the ease of set up and use has many of our staff drooling for this to fully rollout, in our environment. Everyone that has seen it in use asks, "How can I get that?" Nice work on the app and integration, Polycom!!! ### 5/5 — Great Mobile Video Product *2012-02-17, version 1.0.4* Have the app loaded on my iPAD 2 and it works great. Highly recommend it. ### 5/5 — this app is awesome! *2011-12-21, version 1.0.3* Works great with H.323 and SIP! And it keeps getting better with every update! Use it mainly in mobile situations or home office dialing to Polycom video or vvx phones. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*