# Polycom RealPresence Mobile

> Mobile video collaboration for business professionals with premium audio, video, and content sharing. (iPhone/iPad app by Polycom.)

- Source: https://appshunter.io/ios/app/polycom-realpresence-mobile/id502583287 (this page in markdown: same URL + `.md`)
- Developer: [Polycom](https://appshunter.io/developer/465412619)
- Category: Business, Productivity
- Price: Free
- Rating: 1.50/5 from 181 App Store ratings · 74 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 25 MB
- Languages: American English, Czech, French (France), German (Germany), Japanese, Korean, European Portuguese, Russian, Chinese (Simplified, China), European Spanish and 1 more
- Released: 2012-02-28
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/polycom-realpresence-mobile/id502583287/reviews.md

## What is Polycom RealPresence Mobile?

IMPORTANT NOTE: For optimal use, Polycom recommends provisioning and management through Polycom RealPresence platform. 

Polycom RealPresence Mobile is for business professionals who want to extend their enterprise video collaboration capabilities beyond the office and conference room to their mobile devices. RealPresence Mobile is an easy-to-use video app that provides premium quality audio, video and content sharing. Cloud-based deployment gives users access to enterprise directories at the swipe-of-a finger. Users simply highlight a name, connect, and then collaborate.

Features and Benefits:
•	Share the industry’s highest-quality audio, video and content through standards-based protocols using the latest in compression technologies

•	Protect your network and maintain high-scale call volume through tight integration with RealPresence Access Director

•	Leverage an intuitive, consistent user interface across your mobile, desktop and room-based systems for increased productivity without complex user training

You must not be in violation of your wireless data service agreement, if any, when using Polycom RealPresence Mobile. Because some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their networks, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP, POLYCOM recommends that you check the terms of your agreement with the operator prior to any use of the RealPresence Mobile.

## Key features

- Premium audio, video, and content sharing
- Enterprise directory access
- Standards-based protocols
- Intuitive user interface
- Secure network integration

## What do users think of Polycom RealPresence Mobile?

Overall sentiment: negative

**Pros**

- 👍 Reliable connectivity for Poly infrastructure
- 👍 Works well on desktop/laptop
- 👍 Good video quality (older reviews)
- 👍 Good audio quality (older reviews)
- 👍 Screen rotation feature (recent review)
- 👍 Stable in latest release (older review)

**Cons**

- 🐛 Frequent connection issues
- 🐛 Audio/video drops frequently
- 🐛 App crashes/shuts down
- 🐛 Poor video/audio quality
- 🐛 Does not work on WiFi
- 🐛 Works only on data
- 🐛 Cannot see self view
- 🐛 Blurry video
- 🐛 Inconsistent performance
- 🐛 Difficult to connect
- 🐛 No customer support
- 🐛 Not compatible with iPads
- 🐛 Keyboard not responsive
- 🐛 App feels old
- 🐛 Limited functionality
- 🐛 Issues with Bluetooth headset
- 🐛 Missing self cam view (iOS)
- 🐛 Address book issues
- 🐛 Call server issues
- 🐛 Notification issues
- 🐛 Soft ring volume

**Commonly reported bugs**

- App crashes when accessing directory
- Keyboard is not responsive
- App must be open to notify user of calls
- App doesn't ring or rings softly
- Cannot hide keyboard after typing
- Invalid meeting room addresses in history
- Cannot call contacts from address book
- No self view on iOS
- App crashes on directory access
- Error message: 'far end has hung up'
- Error message: 'unable to connect to server'
- App disconnects immediately after connecting
- App closes out completely after call is made
- App keeps crashing
- App kicks user out when call starts
- Latest update prevents contact input on iPhone
- App freezes during calls
- Video is choppy and pixelated
- Cannot see loved one, shows blank screen on their end
- App says 'cancelled on far end'
- App says 'far end not found'
- App keeps hanging up without connecting
- Video keeps cutting off
- Video is super blurry
- Video freezes, lags, drops off
- Poor connection, delayed voice to video
- Crappy camera view options
- Not compatible with all web browsers or devices
- Video cuts off mid-conference
- Video quality is blurry, keeps pausing
- Sound quality is bad
- No front camera option
- Not compatible with other people's phones
- Cannot see yourself when video chatting
- Connection is poor, audio/video randomly stops
- Issues getting call started, lost first 10 minutes
- Asked to enter a server name repeatedly
- App disfunctions while trying to connect
- Audio without video, or video without audio
- Cannot make test calls
- App crashes when accessing directory
- Keyboard not responsive
- App must be open to notify of calls
- App doesn't ring or rings softly
- Cannot hide keyboard
- Invalid meeting room addresses in history
- Cannot call contacts from address book
- No self view on iOS
- Cannot input contacts on iPhone after update
- App freezes every time
- Choppy and pixelated video
- Cannot see loved one, blank screen on their end
- App says 'cancelled on far end'
- App says 'far end not found'
- App keeps hanging up without connecting
- Video keeps cutting off
- Video is super blurry
- Video freezes, lags, drops off
- Poor connection, delayed voice to video
- Crappy camera view options
- Not compatible with all web browsers or devices
- Video cuts off mid-conference
- Video quality is blurry, keeps pausing
- Sound quality is bad
- No front camera option
- Not compatible with other people's phones
- Cannot see yourself when video chatting
- Connection is poor, audio/video randomly stops
- Issues getting call started, lost first 10 minutes
- Asked to enter a server name repeatedly
- App disfunctions while trying to connect
- Audio without video, or video without audio
- Cannot make test calls

**Most requested features**

- Allow users to see themselves during video calls
- Improve video and audio quality
- Fix connectivity issues on WiFi
- Make the app compatible with all devices (especially iPads)
- Provide better customer support
- Add an internal address feature
- Improve the user interface and experience
- Allow users to hide the keyboard
- Fix address book functionality
- Improve notification system for calls
- Add HD quality like Zoom

## Recent user reviews (10 of 74)

All indexed reviews: https://appshunter.io/ios/app/polycom-realpresence-mobile/id502583287/reviews.md

### 5/5 — Poly’s Real Presence Mobil FTW

*2024-10-12, version 3.11.14*

Poly‘s real presence mobile is an exceptionally reliable solution for connecting with Poly infrastructure systems Our team regularly relies on this product to enable access to Justice

### 1/5 — Visit

*2021-12-08, version 3.11.6*

I’m scheduled a visit and your service was awful , I’m no able to spoken with my uncle. Service need a lot improvement.

### 1/5 — Why is this app still available?

*2021-12-06*

No doubt a freemason run business that scratches the backs of other mason run assets;  namely the pa doc.  Note the six six six in the polycom icon. What a poorly run company with no customer service to boot. So the result is heart wrenching failed visits. My advice to those who are struggling with this app: you must use the ever increasingly evil google chrome browser with an up to date windows 10 or apple iPhone or iPod or iPad. Always use the link sent to your email. Be sure to set google chrome as your default browser before you click on the link.

### 1/5 — Invasive and abused by law enforcement

*2021-11-03, version 3.11.5*

Beware

### 1/5 — HORRIBLE APP

*2021-10-25*

I will be attempting to use this app for a scheduled visit this morning once again. I have tried 5 times previously with no success. I consistently get an error that say “far end has hung up” however I’ve been on the phone with him simultaneously and he’s not even near the screen to be able to hang up. This is absolutely ridiculous. Children are already dealing with a lot behind this situation and then to get their hopes up for a video visit and be crushed because it doesn’t work is devastating to everyone.

### 1/5 — Does not work

*2021-10-21, version 3.11.5*

This app only works on data. Does not work on wifi network.

### 1/5 — Dropped audio every time!

*2021-10-16*

This is the 5th visit that has worked for about 5 mins and then the audio goes out. It does not work on my phone, or either of my two computers. My boyfriend can see and hear me, but I cannot hear him. This is increasingly frustrating and there is no way to directly contact polycom to address this issue. The new version w bug fixes does not address this and with so many complaints about the same issues it is a disgrace that nothing has been done by the company, developers or DOC. How is this helping keep people in touch w their loved ones? This growing frustration is NOT BEING ADDRESSED!!!!

### 1/5 — They should have stuck with Zoom

*2021-09-23*

I agree with the last reviewer. This application is terrible. I’ve contacted the IT staff at the PaDOC and they have exhausted whatever options they w had to troubleshoot and fix this the connection and voice issues experienced by the majority of people ‘attempting’ to use this application. I’ve been able to connect using my laptop however there’s no voice from my end (yes, I’ve checked all my settings and did a test call using Skype and zoom and voice works fine) but trying to connect via the mobile app has not been possible. Come on Polycom, DO SOMETHING!  Maybe hire better developers or network folks?

### 1/5 — Horrible service and connection.

*2021-08-28*

I was moved to submit a comment after two failed video visits within the last two weeks.. tomorrow I’m having another so hopefully it works since everyone else seems to be getting their visits.. I even called customer service and the woman on the phone stated that because I wasn’t the person lying them and with a contract that she couldn’t help me… lol seriously?? Thanks for nothing.. anyways the PA DOC will not do anything either so that leaves me with no options.

### 1/5 — Bug fix

*2021-08-10, version 3.11.4*

This app needs to be fixed. This is not fair. This is my third attempted visit that has not gone through.

## Frequently asked questions about Polycom RealPresence Mobile

### What is Polycom RealPresence Mobile?

Polycom RealPresence Mobile is a video collaboration application designed for business professionals. It allows users to extend enterprise video conferencing capabilities to their mobile devices, offering premium audio, video, and content sharing features.

### What are the key features of this app?

Key features include high-quality audio, video, and content sharing using standards-based protocols. It also provides easy access to enterprise directories for quick connections and features a consistent, intuitive user interface across different devices.

### Is this app free to use?

Based on the provided information, the application is free to use. There are no mentions of in-app purchases or advertisements, suggesting a free monetization model.

### What are the compatibility requirements for this app?

The app is designed for mobile devices and aims for an intuitive user interface consistent with desktop and room-based systems. Users should ensure their wireless data service agreement permits VoIP functionality, as some carriers may restrict or charge for such usage.

### How does this app facilitate business collaboration?

It allows business professionals to collaborate remotely by providing high-quality video conferencing on their mobile devices. Users can easily connect with colleagues by accessing enterprise directories and sharing content seamlessly, enhancing productivity outside the traditional office setting.

## Version history (last 5 releases)

### 3.11.15 — 2025-08-18

Bug Fixes-
Bug Fixed deregistered  in the background

### 3.11.14 — 2024-08-08

Bug Fixes.

### 3.11.12 — 2023-12-06

Bug Fixes.

### 3.11.10 — 2023-09-08

Bug Fixes

### 3.11.8 — 2022-10-25

Bug Fixes

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## More apps by Polycom

- [Polycom RealPresence Mobile HD](https://appshunter.io/ios/app/polycom-realpresence-mobile-hd/id465412616)
- [PolyMeet 2.0](https://appshunter.io/ios/app/polymeet-20/id1631505020)
- [Poly Clariti App](https://appshunter.io/ios/app/poly-clariti-app/id1658652742)

All apps by Polycom: https://appshunter.io/developer/465412619

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*