# Polycom RealPresence Mobile — user reviews > 74 indexed App Store user reviews of Polycom RealPresence Mobile by Polycom, rated 1.50/5 from 181 ratings. - Source: https://appshunter.io/ios/app/polycom-realpresence-mobile/id502583287/reviews - App overview in markdown: https://appshunter.io/ios/app/polycom-realpresence-mobile/id502583287.md - Rating breakdown: 5★ 17 · 4★ 5 · 3★ 5 · 2★ 4 · 1★ 150 ## What do users think of Polycom RealPresence Mobile? Overall sentiment: negative **Pros** - 👍 Reliable connectivity for Poly infrastructure - 👍 Works well on desktop/laptop - 👍 Good video quality (older reviews) - 👍 Good audio quality (older reviews) - 👍 Screen rotation feature (recent review) - 👍 Stable in latest release (older review) **Cons** - 🐛 Frequent connection issues - 🐛 Audio/video drops frequently - 🐛 App crashes/shuts down - 🐛 Poor video/audio quality - 🐛 Does not work on WiFi - 🐛 Works only on data - 🐛 Cannot see self view - 🐛 Blurry video - 🐛 Inconsistent performance - 🐛 Difficult to connect - 🐛 No customer support - 🐛 Not compatible with iPads - 🐛 Keyboard not responsive - 🐛 App feels old - 🐛 Limited functionality - 🐛 Issues with Bluetooth headset - 🐛 Missing self cam view (iOS) - 🐛 Address book issues - 🐛 Call server issues - 🐛 Notification issues - 🐛 Soft ring volume **Commonly reported bugs** - App crashes when accessing directory - Keyboard is not responsive - App must be open to notify user of calls - App doesn't ring or rings softly - Cannot hide keyboard after typing - Invalid meeting room addresses in history - Cannot call contacts from address book - No self view on iOS - App crashes on directory access - Error message: 'far end has hung up' - Error message: 'unable to connect to server' - App disconnects immediately after connecting - App closes out completely after call is made - App keeps crashing - App kicks user out when call starts - Latest update prevents contact input on iPhone - App freezes during calls - Video is choppy and pixelated - Cannot see loved one, shows blank screen on their end - App says 'cancelled on far end' - App says 'far end not found' - App keeps hanging up without connecting - Video keeps cutting off - Video is super blurry - Video freezes, lags, drops off - Poor connection, delayed voice to video - Crappy camera view options - Not compatible with all web browsers or devices - Video cuts off mid-conference - Video quality is blurry, keeps pausing - Sound quality is bad - No front camera option - Not compatible with other people's phones - Cannot see yourself when video chatting - Connection is poor, audio/video randomly stops - Issues getting call started, lost first 10 minutes - Asked to enter a server name repeatedly - App disfunctions while trying to connect - Audio without video, or video without audio - Cannot make test calls - App crashes when accessing directory - Keyboard not responsive - App must be open to notify of calls - App doesn't ring or rings softly - Cannot hide keyboard - Invalid meeting room addresses in history - Cannot call contacts from address book - No self view on iOS - Cannot input contacts on iPhone after update - App freezes every time - Choppy and pixelated video - Cannot see loved one, blank screen on their end - App says 'cancelled on far end' - App says 'far end not found' - App keeps hanging up without connecting - Video keeps cutting off - Video is super blurry - Video freezes, lags, drops off - Poor connection, delayed voice to video - Crappy camera view options - Not compatible with all web browsers or devices - Video cuts off mid-conference - Video quality is blurry, keeps pausing - Sound quality is bad - No front camera option - Not compatible with other people's phones - Cannot see yourself when video chatting - Connection is poor, audio/video randomly stops - Issues getting call started, lost first 10 minutes - Asked to enter a server name repeatedly - App disfunctions while trying to connect - Audio without video, or video without audio - Cannot make test calls **Most requested features** - Allow users to see themselves during video calls - Improve video and audio quality - Fix connectivity issues on WiFi - Make the app compatible with all devices (especially iPads) - Provide better customer support - Add an internal address feature - Improve the user interface and experience - Allow users to hide the keyboard - Fix address book functionality - Improve notification system for calls - Add HD quality like Zoom ## Newest reviews (19 of 74) ### 1/5 — Awful *2021-08-08, version 3.11.4* Horrible!!! Every time it connects, disconnects immediately. I have been trying to log on for 20 minutes for a visit w my husband and I can’t even get it. TERRIBLE. ### 1/5 — Prisons need to change this app *2021-08-01, version 3.11.4* I can’t believe this, i try to sign in and it keeps saying “unable to connect to server” I really don’t understand how. They need to switch to a different app seriously I can’t believe how unprofessional this is ### 1/5 — Need fixing *2021-07-31, version 3.11.4* I had a video call yesterday with my brother and ever time I try to get on it keep cutting off it won’t even like me get on it just cuts off and I go back to try again and it’s the same cut me rite back off please fix ### 1/5 — Unacceptable *2021-07-30, version 3.11.4* Today is the third video visit I’ve tried to have with my son on this app. It is now the third time it hasn’t work. My son is in a PA DAoC facility & I’m in Missouri. This is the only way I can have any kind of visit with him. This app is terrible, never would I recommend it. It doesn’t deserve any stars. ### 1/5 — Not working *2021-07-28, version 3.11.4* This app quit working there’s no way to uninstall or reinstall it worked good the first four times I used it now it won’t connect it keeps shutting off please fix it ### 1/5 — AWFUL *2021-07-25, version 3.11.4* This app is awful and utterly useless. I have no idea why PA DOC decided to pick this out of all of the other, better, video chatting apps out there. I tried to connect with my loved one on 3 different devices and all 3 of them failed. As soon as the call was made the app would just crash and close out completely. Leaving my loved one sitting there without his visit. ### 1/5 — Need better app or fix the issue *2021-07-12, version 3.11.4* I have been trying to speak to my love one but this app is not allowing me to. No matter what phone company you have the app should work. They need to choice a better app company because this one is no good… I had to miss many of my video visit because of this app. Please find a solution or better app… ### 1/5 — Will not work *2021-07-11, version 3.11.4* It keeps crashing ### 1/5 — Over a barrel *2021-07-08* We are literally over a barrel. We don’t have a choice but use it. It fails to connect, it doesn’t even allow you to fully remove to reinstall. Bug city. I even tried to use it on a laptop and the audio cut out during it forcing us to open word and type so my connection can see it. Did we get extended visit for the inconvenience? NOPE 45mins to the second cut off! If we didn’t NEED to use it NOONE would have it on their phone. Wish I could rank BELOW 1 star ### 1/5 — Keeps shutting off *2021-07-01* I’ve attempted to use this service for a full month now and each time, I’m left in tears. Every time the call starts, the app kicks you completely out!! I tried accessing my call doe the full 45 minutes of my visit. What is the point? Its 2021 and there are various ways to virtually connect with loved ones, why PADOC chose the worst way is beyond me. This is pathetic and beyond frustrating. I have another visit scheduled in 3 days and I’m afraid to even get excited because who knows if this app will choose to work. Shameful !!! ### 1/5 — This App Is Horrible *2021-06-28* App was working great and next thing you know it keep kicking me out once it launch for my visit. It’s been a month that I haven’t been able to visit with my husband and no one can tell me why it all of a sudden stop working. If this is a App that you made how do you not know how to fix the problem they have no live person you can talk to so they can trouble shoot the App. and the prison have no idea what to do because no one came out to teach them. The prison system need to get a new App so we can video visit our loved ones without the fear of not knowing if the App is going to work one week to the next. This is the worst App ever it’s doing more harm then good it’s depressing. ### 1/5 — App crashes all the time *2021-06-17, version 3.11.4* Recently tried to go on virtual visit with my brother and the app would not connect at all then the app keeps giving me crash logs with no one to send them to how am I supposed to report a problem if there’s no website when you click on developer website link in apple store wasted a whole visit trying to connect I wouldn’t recommend this app to anyone ### 1/5 — Broken app *2021-06-16, version 3.11.4* The latest update no longer allows you to input contacts on iPhone... ### 1/5 — Horrible *2021-05-30* Using this is a complete nightmare! It is the only option I have to do a virtual visit with my son who is incarcerated. Trying to connect it gives an error half the time and just shuts down. Other times it freezes and you can’t see anything. It randomly shuts down during a call etc. I could go on but I see another review addressed the exact same issues I have. PA DOC either needs to find another platform to use or you all need to get your IT to fix these issues. It happens every time I use it. PLEASE FIX THIS!!!!! ### 1/5 — Annoyed *2021-05-24, version 3.11.4* Cant see myself. Only the person I’m conferencing with can see me ### 1/5 — Horrible *2021-04-10, version 3.11.3* This app is a disgrace. ### 1/5 — Horrible *2021-04-06* This is hand down the most frustrating app I’ve ever used. It work less than 25% of the time over my cell phone data and 0% of the time over WiFi. I have an iPhone Pro Max and I live in a reasonably populated area with no other WiFi problems so it is definitely the app. Most of the time I can’t connect to other end. When I can, the audio cuts in and out. It has to be restarted each time I open it or it doesn’t work. About half the time, I have to restart my phone if I have any hope of it working. I can’t say enough about how much I hate this app. I wish I could give it negative stars. ### 1/5 — This is ridiculous *2021-03-25* I have been using this app for a while. It freezes every time. It’s choppy and pixelated and can’t see my loved one well. You guys we really need to start a petition to get the PADOC to do better for these virtual visits. I know they don’t care but they need to be put on blast. They had zoom before and that worked perfectly. I guess that was going too well. Whoever is developing this app, shame on you. I couldn’t see my loved one at all today on our visit. It just showed me the whole time and he had a blank screen on his. Seeing family is a very important part of someone rehabilitation. If PADOC really cared they would make sure that happened but they just care about the numbers. Sad ### 1/5 — Terrible app *2021-03-13* This app is terrible! The developers of this app knows that loved ones & prisoners are dependent on it. How dare you not fix this app!? It is inhuman & degrading. I’ve never felt so disrespected and hurt by an app in my entire life. I wasn’t even able to speak to my loved one today because the bugs this app has. Where is your compassion for connecting others? Or do you simply care about the money you make? I honestly hate this app. I wish there were other options yet apparently there isn’t. While you’re able to speak to your loved ones in peace, people like me have to be frustrated and hurt because you failed to connect us to our loved ones. This is beyond selfish. ## Most critical reviews (10 lowest-rated) ### 1/5 — Visit *2021-12-08, version 3.11.6* I’m scheduled a visit and your service was awful , I’m no able to spoken with my uncle. Service need a lot improvement. ### 1/5 — Why is this app still available? *2021-12-06* No doubt a freemason run business that scratches the backs of other mason run assets; namely the pa doc. Note the six six six in the polycom icon. What a poorly run company with no customer service to boot. So the result is heart wrenching failed visits. My advice to those who are struggling with this app: you must use the ever increasingly evil google chrome browser with an up to date windows 10 or apple iPhone or iPod or iPad. Always use the link sent to your email. Be sure to set google chrome as your default browser before you click on the link. ### 1/5 — Invasive and abused by law enforcement *2021-11-03, version 3.11.5* Beware ### 1/5 — HORRIBLE APP *2021-10-25* I will be attempting to use this app for a scheduled visit this morning once again. I have tried 5 times previously with no success. I consistently get an error that say “far end has hung up” however I’ve been on the phone with him simultaneously and he’s not even near the screen to be able to hang up. This is absolutely ridiculous. Children are already dealing with a lot behind this situation and then to get their hopes up for a video visit and be crushed because it doesn’t work is devastating to everyone. ### 1/5 — Does not work *2021-10-21, version 3.11.5* This app only works on data. Does not work on wifi network. ### 1/5 — Dropped audio every time! *2021-10-16* This is the 5th visit that has worked for about 5 mins and then the audio goes out. It does not work on my phone, or either of my two computers. My boyfriend can see and hear me, but I cannot hear him. This is increasingly frustrating and there is no way to directly contact polycom to address this issue. The new version w bug fixes does not address this and with so many complaints about the same issues it is a disgrace that nothing has been done by the company, developers or DOC. How is this helping keep people in touch w their loved ones? This growing frustration is NOT BEING ADDRESSED!!!! ### 1/5 — They should have stuck with Zoom *2021-09-23* I agree with the last reviewer. This application is terrible. I’ve contacted the IT staff at the PaDOC and they have exhausted whatever options they w had to troubleshoot and fix this the connection and voice issues experienced by the majority of people ‘attempting’ to use this application. I’ve been able to connect using my laptop however there’s no voice from my end (yes, I’ve checked all my settings and did a test call using Skype and zoom and voice works fine) but trying to connect via the mobile app has not been possible. Come on Polycom, DO SOMETHING! Maybe hire better developers or network folks? ### 1/5 — Horrible service and connection. *2021-08-28* I was moved to submit a comment after two failed video visits within the last two weeks.. tomorrow I’m having another so hopefully it works since everyone else seems to be getting their visits.. I even called customer service and the woman on the phone stated that because I wasn’t the person lying them and with a contract that she couldn’t help me… lol seriously?? Thanks for nothing.. anyways the PA DOC will not do anything either so that leaves me with no options. ### 1/5 — Bug fix *2021-08-10, version 3.11.4* This app needs to be fixed. This is not fair. This is my third attempted visit that has not gone through. ### 1/5 — You can’t see yourself *2021-08-09, version 3.11.4* I hate the fact that you cannot see yourself while video chatting. Also, the videos aren’t that much clear so the person you’re chatting with usually is a blur no matter how good the connection is. ## Most praised reviews (10 highest-rated) ### 5/5 — Poly’s Real Presence Mobil FTW *2024-10-12, version 3.11.14* Poly‘s real presence mobile is an exceptionally reliable solution for connecting with Poly infrastructure systems Our team regularly relies on this product to enable access to Justice ### 5/5 — Love the screen rotation feature *2020-01-25, version 3.11.1* The latest 3.11.1 release is very stable and the previous problems have been fixed! ### 5/5 — Great little SIP/H.323 app!!! *2018-01-05, version v3.8* This is an excellent little application, seems to work well for joining SIP/H.323 meetings and can even register as a SIP softphone! That being said, it’s going to be best used on properly configured WiFi, cellular might not work depending on your carrier and connection strength. ### 5/5 — Amazing Quality *2012-08-09, version 1.3* Awesome quality audio and video quality over wifi and excellent over 3G too. Well recommended for any enterprise looking for a quality video mobile app. No more charges to the PSTN network when you have a Polycom RealPresence network. With v.1.3 now works without the need to be registered to a call server. ### 5/5 — Cool *2012-05-02, version 1.2* Worked as a charm ### 4/5 — Doesn’t work on iPad *2021-02-24, version 3.11.2* This app does not work on my iPad. It said that I needed to download a launch app, I did that and it still does not work on iPad and my iPad is up to date. But it works on my iPhone, can someone hep me get this app to work on my iPad? ### 4/5 — Needs some more features... *2014-10-17* I have used this app with Realpresense desktop, and point to point Polycom cc systems without any major issue, both sip and H323 worked. Would like the app a lot better if an internal address was added, and less dependance on using gateways and management devices.. ### 4/5 — iPhone 5 *2014-05-23, version 3.1* I am not connected to a gatekeeper but am able to dial out. Video works good. A few sites I can not get audio or send audio. Of the two company sites I tested with the audio never would work (sending or receiving), the other sites audio would work only some of the time - could hear but not send. The iPad seemed to always work. I will have to play with the setting to see if I need to enable or disable some feature. Other than my audio issues the video look good and my head is massive when I use the iPhone and they view it on the massive screen in the board room. ### 4/5 — Now works without Polycom infrastructure *2012-05-11, version 1.2* Works great - now standalone without any Polycom infrastructure required. ### 3/5 — Functions ok. Feels old. *2017-05-19, version v3.7.1* It works ok but the interface and user experience feels like an app that was built in 2006. No self view, not great picture. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*