# PolyPal - AI Live Translator — user reviews

> 93 indexed App Store user reviews of PolyPal by Shenzhen Timekettle Technologies Co., Ltd., rated 4.30/5 from 808 ratings.

- Source: https://appshunter.io/ios/app/polypal-ai-live-translator/id6450663871/reviews
- App overview in markdown: https://appshunter.io/ios/app/polypal-ai-live-translator/id6450663871.md
- Rating breakdown: 5★ 603 · 4★ 50 · 3★ 29 · 2★ 25 · 1★ 101

## What do users think of PolyPal?

Overall sentiment: negative

**Pros**

- 💪 Powerful translation capabilities
- ⏱️ Responsive translation speed
- 🌐 Useful for international communication

**Cons**

- 💰 Expensive subscription model
- 🐛 Unreliable performance after updates
- 🔍 Inaccurate translations
- ⏰ Limited free time usage

**Commonly reported bugs**

- Login issues
- Disappearing translation history
- Inconsistent time tracking

**Most requested features**

- Offline mode
- Improved UI/UX design
- Better word filtering
- Transparent subscription policies

## Newest reviews (10 of 93)

### 3/5 — Reseña

*2026-06-22, version 4.1.0*

La verdad estuvo un poco mal porque en subtituloes flotantes solo te da 6 minutos máximo y después se te agota el tiempo y no se puede traducir más, es buena la aplicación pero ese es el único detalle que tiene. Si tuviera tiempo máximo 1 hora estaríamos más cómodos, y si se te agota el tiempo tienes que pagar para más. Pero bueno…

### 4/5 — Good

*2026-04-30, version 4.0.0*

Your app works well. Please add an option to choose the audio output source. For example, when I’m using headphones, the translation of my speech should be sent only to the phone so the other person can see it there. And when the other person speaks into the phone, the translation of their speech should go only to my headphones. This way, we won’t interfere with each other during simultaneous translation. Could this feature be added in a future update?

### 1/5 — 程序闪退，能退订阅费吗

*2026-01-27, version 3.6.0*

程序闪退，能退订阅费吗

### 2/5 — Great until it wasn’t

*2026-01-23*

Loved this app until most recent update. Now it won’t open since the latest update. Redownloading didn’t work.

### 2/5 — 😏

*2026-01-05*

My review is 2 ka why because it’s just an advertisement of the application very drizzling and the minutes of the bistro run out and the translation of the conda speak loudly then translate and so immediately does not translate over this work the battery is very weak 😏

### 2/5 — Issue

*2025-12-29*

After the latest update I can't see my minutes balance, this is misleading!

### 1/5 — 三十分钟秒变五小时

*2025-12-28, version 3.5.0*

真绝了，翻了三个四分钟的小视频，告诉我免费时长到了，进APP一看，计时五个小时。怎么，连这个也算时差？把地球自转速度算进去了还是咋的？我一天都没过完五小时，你这计时都给我记完了，真牛逼。

### 1/5 — Sucks

*2025-12-05, version 3.4.0*

This suck 
Z

### 3/5 — ?

*2025-11-21*

Works good ig but its a bit slow and u Only get 30 mins free and for the rest of time u have to pay

### 1/5 — Hoàn tiền

*2025-11-09, version 3.2.0*

Tôi cần hoàn tiền 2.999.000 tôi không có ý định dùng gói đó . Mong app hoàn về cho tôi

## Most critical reviews (10 lowest-rated)

### 1/5 — 超级难用

*2026-08-13*

充值后依然无法使用

### 1/5 — 垃圾！

*2026-07-27*

要收费就不说了，收费高还是翻译量不多，而且翻译记录没法保留，我翻译完之后隔了一个月没打开软件，期间也没有卸载或者退出登录，之后再打开就没有翻译记录了，啥也不剩了。然后找他们家客服，客服跟智障一样，完全不回话的。

### 1/5 — Not good

*2026-06-25*

Honestly, I used this to communicate with my mother in law. This app did even pick up English. I said “Hello, my name is Kayla” as a test, and it wouldn’t even understand what I was saying. I tried saying something simple, like “good night” and it couldn’t translate it.

### 1/5 — 无语

*2026-05-05*

直播翻译没有一句是对的，简直没法用

### 1/5 — 乱扣费

*2026-04-19*

前几天下载都没有使用过，莫名今天扣我98元

### 1/5 — No pasa nada

*2026-04-03*

Se tiene que pagar 💰 váyanse al diablo!

### 1/5 — 关于年费

*2026-03-24, version 3.8.0*

为什么交完年费后！不能使用！

### 1/5 — It’s a scam

*2026-02-22*

How to cancel it? Does not see the cancel option in the app.

### 1/5 — 更新后

*2026-02-13*

更新后就用不了了，老是在录音中

### 1/5 — ZERO technical support

*2026-02-09*

i was unable to use this at all! And it’s expensive!!!! Waste of money!!!!

## Most praised reviews (10 highest-rated)

### 5/5 — 噢咖的

*2026-07-11*

刘下来……这个

### 5/5 — ‏أحمد

*2026-05-16, version 4.0.3*

‏دخان

### 5/5 — Polypal

*2026-04-09*

Excellent service

### 5/5 — 好用

*2026-03-14*

翻译准确，就是每个月的时长太短

### 5/5 — 满分 好用 谢谢你们的产品 谢谢科技

*2026-02-21*

好感动 我是学阿拉伯语的 里面居然有这么方言细分 真的好感动 希望你们越来越好

### 5/5 — まじさいこー

*2026-01-30*

最初は不安だったけど、使っていくにつれ、このアプリの凄さに気付いた。特に日本語と英語どちらも出せるのがとても便利である

### 5/5 — 翻译及时准确

*2026-01-23*

刚开始上全法语的授课，没有PilyPal真是听不太懂，翻译及时准确，对我帮助很大！

### 5/5 — great

*2026-01-07, version 3.5.0*

but i don’t like the time limit

### 5/5 — Helped me a lot

*2025-12-16, version 3.4.0*

Very good

### 5/5 — 👍

*2025-12-08, version 3.4.0*

💪

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*