# Polytropic — Connected solution > Secure remote heat pump management and maintenance tool. (iPhone/iPad app by polytropic.) - Source: https://appshunter.io/ios/app/polytropic/id1613713279 (this page in markdown: same URL + `.md`) - Developer: [polytropic](https://appshunter.io/developer/1613713281) - Category: Utilities - Price: Free - Rating: 3.00/5 from 2 App Store ratings · 23 written reviews indexed - Age rating: 4+ - Requires: iOS 14.2 · 250 MB - Released: 2022-04-05 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/polytropic/id1613713279/reviews.md ## What is Polytropic? More than just an ordinary heat pump management tool, PolyConnect communicates directly with the POLYTROPIC Technicenter and allows the secure remote management of heat pumps: supervision, preventive maintenance and ease of maintenance. SIMPLIFIED IMPLEMENTATION A WiFi box is installed as standard inside all our Inverter PACs (marketed from 2022), and easily accessible. From 2023 an option 4G is available. All you have to do is connect the heat pump to the customer's WiFi network by scanning the machine's QR code, entering the network's security code and pressing the button on the WiFi box to pair. Or with 4G option, connection is immediate. REMOTE MANAGEMENT A real preventive maintenance tool, the information is transmitted to our TechniCenter which can then anticipate any problems remotely, access the parameters and adjust, optimize or even update the heat pump. The Modbus connection allows access to all the heat pump parameters and modification in "direct mode". PROACTIVITY Thanks to the feedback of error codes, the TechniCenter can remotely trigger an appropriate after-sales service procedure immediately, even before the user of the pool notices a possible problem or its consequences. EXPERT TIPS The TechniCenter is at your disposal for advice on the rational management of your pool fleet and possible energy savings . EFFICIENCY PolyConnect is linked to the POLYTROPIC TechniCenter and allows our technicians to visualize the entire fleet of heat pumps as well as the status of each machine. In the event of an error code, they can access the device settings via their secure interface to resolve the fault. No need to send a technician to the installation to see what the problem is, to collect simple information or to adjust the devices. POLYCONNECT IS A SECURE, FREE AND ERGONOMIC APPLICATION. It allows remote control of the heat pump via a smartphone or tablet thanks to an intuitive interface: status of the machine, water temperatures, outside temperature, operation of the filtration pump, heating setpoint temperature, choice of operating mode, alerts, programming of operating ranges... In order to ensure a complete follow-up, all the data of the heat pumps connected to PolyConnect are stored for 5 years: • the history of all alarms • internal sensor temperature probes • the operating time of compressors, pumps, etc. • user settings PolyConnect was developed by our internal services and all our servers are based in France (GDPR law respected). Thanks to a solid partnership PolyConnect is compatible with other equipment and offers the possibility of remotely managing water treatment with salt or chlorine via the mobile application, presenting the same functionality and history as for Polytropic heat pumps. ## Key features - Secure remote heat pump management - Preventive maintenance and diagnostics - Remote parameter adjustment and optimization - Real-time status monitoring - Error code feedback and proactive service - Data storage for 5 years - Remote water treatment management ## Recent user reviews (10 of 23) All indexed reviews: https://appshunter.io/ios/app/polytropic/id1613713279/reviews.md ### 4/5 — Buen soporte *2024-10-03* La aplicación es básica pero el soporte es bueno. Atienden y responden los correos para resolver las incidencias. ### 1/5 — Dysfonctionnement *2024-09-27* Gros dysfonctionnement depuis la mise à jour Impossible de se reconnecter ### 1/5 — Compatibilité iOS 18 *2024-09-24* L’application ne fonctionne plus sur iOS 18 ### 1/5 — After the iOS 18 update the app has issues *2024-09-21, version 3.5* After the iOS 18 when you download the app only the first time used it works. Then if you close it you cannot log in. You have to delete and reinstall to access your pump. ### 1/5 — Bug *2024-09-19* Ne fonctionne pas avec ios18 apparemment 😅 ### 1/5 — Réactivité? *2024-09-18* Ne tourne pas sous iOS 18, annoncé il y a trois mois…. ### 1/5 — Très limité *2024-08-19* Une app qui ne tient pas les promesses d'une PAC dite connectée. L'app ressemble plus à une télécommande de base permettant de l'enclancher, de donner la température de consigne et de choisir entre trois modes de fonctionnement. L'app ne permet même pas de paramétrer les heures de fonctionnement ou de lire la consommation. Il faut sans cesse appuyer sur 'reload' pour qu'elle fonctionne. C'est lamentable. Je suis persuadé que polytropic peut accéder a d'autres données avec un API et en l'ouvrant un peu pour une utilisation par exemple via Home Assistant on aurait une app actuelle et non datée de l'ère soviétique. ### 1/5 — Impossible de faire la connexion Bluetooth *2024-06-27* L’app crashe au moment d’afficher la liste des périphériques BT. Testé sur 2 iPhone différents, même problème !!! Vite une mise à jour pour régler le souci ### 1/5 — Appli bug *2024-05-21* J’ai cette pompe à chaleur depuis un an, l’appli est ingérable. Jusqu’à présent, elle était tout le temps en erreur, et marchait une fois sur quatre. Pourtant j’ai Internet en Fibre avec de nombreux autres appareils qui n’ont pas de problème. En plus, maintenant l’application freeze sur un écran blanc depuis la dernière mise à jour. Du grand n’importe quoi. Quand je vois le prix que j’ai payé payé pour tout cet équipement, ça me rend fou. ### 1/5 — Terrible app *2024-05-10* Absolutely useless. Typical marketing technique, develop a cheap rubbish app that never gets updated just to say their heat pump is connected. How can this be in 2024. I strongly suggest to look for another brand if you want to be able to control your heat pump remotely in an effective way. ## Frequently asked questions about Polytropic ### What does the Polytropic app do? The app allows for secure remote management of Polytropic heat pumps. It enables supervision, preventive maintenance, and easy adjustments to heat pump parameters, status, and operating modes through an intuitive smartphone or tablet interface. ### What are the key features of this heat pump management app? Key features include secure remote control, real-time status monitoring (machine status, temperatures, pump operation), preventive maintenance capabilities, proactive error code feedback for immediate service, and the ability to manage water treatment for pools. ### Is the Polytropic app free to use? Yes, the application is described as secure, free, and ergonomic. There are no mentions of subscription fees or in-app purchases for its core functionality. ### What devices is the Polytropic app compatible with? The app is designed to work with POLYTROPIC Inverter PAC heat pumps marketed from 2022 onwards, which come with a standard WiFi box. An optional 4G connection is also available for certain models. It can also remotely manage water treatment systems. ### How does the app help with heat pump maintenance? The app facilitates preventive maintenance by transmitting data to the POLYTROPIC TechniCenter. This allows technicians to remotely anticipate problems, access parameters, optimize settings, and even update the heat pump's software. Error codes are fed back for immediate after-sales service procedures. ## Version history (last 5 releases) ### 5.0 — 2026-05-21 Improvements ### 4.2 — 2025-06-20 Improvement ### 4.1 — 2024-09-29 Compatible ios18 ### 3.5 — 2024-05-23 Improvements to several features ### 3.4 — 2023-10-29 Improvements to several features ## Apps similar to Polytropic | App | Rating | Price | Category | | --- | --- | --- | --- | | [Veolia & moi - Eau](https://appshunter.io/ios/app/veolia-and-moi-eau/id775825739) | 4.5 (17) | Free | Utilities | | [My Verisure](https://appshunter.io/ios/app/my-verisure/id1473822730) | 4.8 (852) | Free | Utilities | | [MyDolphin Plus](https://appshunter.io/ios/app/mydolphin-plus/id1372538627) | 4.7 (8,773) | Free | Utilities | | [Airzone Cloud](https://appshunter.io/ios/app/airzone-cloud/id968067256) | 4.6 (5,517) | Free | Utilities | | [PoolSync](https://appshunter.io/ios/app/poolsync/id1498848116) | 2.3 (48) | Free | Utilities | | [Katasymbol](https://appshunter.io/ios/app/katasymbol/id1663408877) | 2.9 (236) | Free | Utilities | ## More apps by polytropic - [Polytropic Pro](https://appshunter.io/ios/app/polytropic-pro/id6452721348) - [Warmeo Pro](https://appshunter.io/ios/app/warmeo-pro/id6743703693) All apps by polytropic: https://appshunter.io/developer/1613713281 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*